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Hosed computer?



 
 
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  #1  
Old May 20th 18, 06:20 PM posted to alt.comp.os.windows-10
Alek
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Posts: 619
Default Hosed computer?

My niece dropped her Acer laptop in my, uh, lap and it's a mess.

She can log in and it brings her to her desktop.

Pressing WinKey bring up a window that says

DriverSupport.exe - Application Error

Application has generated an exception that could not be handled,
Process ID=0x15c4 (5572), Thread ID = 0x155c (5468)

Clicking on OK or Cancel does nothing.

Further, none of the applications on the desktop will start!

She's running Panda internet security.

What do I try next? Tried to boot into Safe Mode but had no joy.
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  #2  
Old May 20th 18, 06:34 PM posted to alt.comp.os.windows-10
Ben Myers[_11_]
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Posts: 52
Default Hosed computer?

On 5/20/2018 1:20 PM, Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess.

She can log in and it brings her to her desktop.

Pressing WinKey bring up a window that says

DriverSupport.exe - Application Error

Application has generated an exception that could not be handled,
Process ID=0x15c4 (5572), Thread ID = 0x155c (5468)

Clicking on OK or Cancel does nothing.

Further, none of the applications on the desktop will start!

She's running Panda internet security.

What do I try next? Tried to boot into Safe Mode but had no joy.


Start the computer and when you see the Windows logo, press and hold the
power button until the computer shuts down. Do this twice and the third
time the computer should boot into the recovery environment.

Ben

  #3  
Old May 20th 18, 07:09 PM posted to alt.comp.os.windows-10
Paul in Houston TX[_2_]
external usenet poster
 
Posts: 999
Default Hosed computer?

Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess.
She can log in and it brings her to her desktop.
Pressing WinKey bring up a window that says
DriverSupport.exe - Application Error
Application has generated an exception that could not be handled,
Process ID=0x15c4 (5572), Thread ID = 0x155c (5468)
Clicking on OK or Cancel does nothing.
Further, none of the applications on the desktop will start!
She's running Panda internet security.
What do I try next? Tried to boot into Safe Mode but had no joy.


Possible damaged drive due to head crash if it's a spinner.
Try he
https://www.tenforums.com/tutorials/...dows-10-a.html

  #4  
Old May 20th 18, 09:47 PM posted to alt.comp.os.windows-10
Alek
external usenet poster
 
Posts: 619
Default Hosed computer?



Ben Myers wrote on 5/20/2018 1:34 PM:
On 5/20/2018 1:20 PM, Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess.

She can log in and it brings her to her desktop.

Pressing WinKey bring up a window that says

DriverSupport.exe - Application Error

Application has generated an exception that could not be handled,
Process ID=0x15c4 (5572), Thread ID = 0x155c (5468)

Clicking on OK or Cancel does nothing.

Further, none of the applications on the desktop will start!

She's running Panda internet security.

What do I try next? Tried to boot into Safe Mode but had no joy.


Start the computer and when you see the Windows logo, press and hold the
power button until the computer shuts down. Do this twice and the third
time the computer should boot into the recovery environment.

Ben


:-) Going to System REstore. "System Restore completed successfully" but
still no joy.

Panda says HxTsr.exe is unknown and trying to run,

I'll try Reset. That worked. Now to install her apps.

Thanks.

  #5  
Old May 20th 18, 10:10 PM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Hosed computer?

Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess.

She can log in and it brings her to her desktop.

Pressing WinKey bring up a window that says

DriverSupport.exe - Application Error

Application has generated an exception that could not be handled,
Process ID=0x15c4 (5572), Thread ID = 0x155c (5468)

Clicking on OK or Cancel does nothing.

Further, none of the applications on the desktop will start!

She's running Panda internet security.

What do I try next? Tried to boot into Safe Mode but had no joy.


https://answers.microsoft.com/en-us/...e-f735dcbd2909

"I just uninstalled it.

Yes, I think I installed It intentionally,
but I thought it was something that would help me.
"

*******

Some ways to get to Safe Mode.

https://www.digitalcitizen.life/4-wa...ode-windows-10

Removing a program in Safe Mode.

http://www.thewindowsclub.com/how-to...dows-safe-mode

http://www.thewindowsclub.com/make-w...k-in-safe-mode

"Windows Installer will not work under Safe Mode,
this means that programs cannot be installed or uninstalled
in safe mode without giving a specific command
using msiexec in command prompt."

http://www.shouldiremoveit.com/Drive...7-program.aspx

From administrator command prompt.

MsiExec.exe /X{597FB4A5-DD86-4316-A410-7E8074CC2CCE}

So that's not going to work, unless following the Windows Club registry edit
to enable the server to start first.

*******

Another way to get there (run the msiexec command),
would be to use the "command prompt at login screen" method,
in the hope the Task Scheduler entry that DriverSupport is
using, won't be executed before you've had a chance to run
the msiexec removal command. There are two ways. These ways
are now complicated by the usage of "compact /compactos" by
Microsoft on systems past 16299.125, so this comes with no
guarantee. To gain support for compactos compressed files
and file systems, you'd likely want to boot a Win10 17134
installer DVD, just to get to the Command Prompt in it,
then try one of these two hacks.

Note that, these rely on the user *not* having enabled
auto-login. You want the OS to stop at the login screen,
in order to gain access to the accessibility features.

osk.exe

"No matter how an attacker gains access to the Windows 10 file system,
once he has access he can simply navigate to C:\Windows\System32,
rename osk.exe (the onscreen keyboard) to osk.old (placeholder name).
The next step is renaming cmd.exe to osk.exe which replaces the
onscreen keyboard functionality with the command prompt.
The onscreen keyboard can then be selected in the accessibility
option in the Windows 10 login screen."

sethc.exe

"There is an exploit that allows users to reset the Administrator
password on Windows. It is done by booting from a repair disk,
starting command prompt, and replacing C:\Windows\System32\sethc.exe
with C:\Windows\System32\cmd.exe."

Of course, you'd do that one a bit smoother than that, by

cd /d C:\Windows\System32
move sethc.exe sethc.exe.bak
copy cmd.exe sethc.exe

and doing similar things later to clean up

cd /d C:\Windows\System32
move sethc.exe.bak sethc.exe

That uses a Sticky Keys thing at the login screen,
to trigger the sethc.exe program into execution
(which is now our Administrator Command Prompt)

https://en.wikipedia.org/wiki/Sticky_keys

"On Windows, pressing the Shift key 5 times in short succession
will pop up a window asking if you want to enable this feature."

Once the Command Prompt screen pops up, after pressing
the Shift key five times in the login screen, you can
then run

MsiExec.exe /X{597FB4A5-DD86-4316-A410-7E8074CC2CCE}

and since the OS is in "normal mode" and not "Safe Mode",
then there's no need to monkey with a registry key
to get the Installer Service to run.

*******

I have some work to do outside right now, but if I get
a chance, I'll run this later on the test machine for
fun. I think I did the Sticky Keys hack once before,
but it might have been an older OS version like
15063, and since no two Windows versions are alike,
crap like this has to be retested over and over and
over again...

*******

You can always modify the contents of the Program
Files folder that contains DriverSupport.exe . Such
as booting your 17134 DVD to get to the troubleshooting
Command Prompt, then

cd /d C:\Program Files\blah\blah === must find where it lives first
move DriverSupport.exe DriverSupport.exe.bak

exit and reboot, and there should be a message on the
screen that it couldn't find the renamed item. Of
course, messing up the Program Files folder, is also
potentially going to prevent an absolutely clean
Uninstall from happening when you use the
Programs and Features control panel.

You'll need your brain booster pills for this one :-)

And this also assumes that DriverSupport is completely
on the level, and is not "booby trapped adware" which
can repair or restore itself. That's a big assumption.
Usually when these removal recipes appear, changes
made to the program in later revisions, harden it
and seek to prevent removal.

Even if you could convince a Command Prompt window
to open, before DriverSupport starts, that could
give you a way to get to the msiexec command.
Even if it's a PowerShell Administrator window,
you can type "cmd" in there to gain access
to traditional syntax.

Paul
  #6  
Old May 21st 18, 05:09 AM posted to alt.comp.os.windows-10
Gary Dingle[_2_]
external usenet poster
 
Posts: 20
Default ? Hosed computer? ?

On Sun, 20 May 2018 18:28:46 +0100, Good Guy
wrote:
.... How old is your
niece? Tell her to grow up and behave like an adult.

Again, the pot calling the kettle black. LOL
 




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