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#1
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Hosed computer?
My niece dropped her Acer laptop in my, uh, lap and it's a mess.
She can log in and it brings her to her desktop. Pressing WinKey bring up a window that says DriverSupport.exe - Application Error Application has generated an exception that could not be handled, Process ID=0x15c4 (5572), Thread ID = 0x155c (5468) Clicking on OK or Cancel does nothing. Further, none of the applications on the desktop will start! She's running Panda internet security. What do I try next? Tried to boot into Safe Mode but had no joy. |
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#2
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Hosed computer?
On 5/20/2018 1:20 PM, Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess. She can log in and it brings her to her desktop. Pressing WinKey bring up a window that says DriverSupport.exe - Application Error Application has generated an exception that could not be handled, Process ID=0x15c4 (5572), Thread ID = 0x155c (5468) Clicking on OK or Cancel does nothing. Further, none of the applications on the desktop will start! She's running Panda internet security. What do I try next? Tried to boot into Safe Mode but had no joy. Start the computer and when you see the Windows logo, press and hold the power button until the computer shuts down. Do this twice and the third time the computer should boot into the recovery environment. Ben |
#3
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Hosed computer?
Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess. She can log in and it brings her to her desktop. Pressing WinKey bring up a window that says DriverSupport.exe - Application Error Application has generated an exception that could not be handled, Process ID=0x15c4 (5572), Thread ID = 0x155c (5468) Clicking on OK or Cancel does nothing. Further, none of the applications on the desktop will start! She's running Panda internet security. What do I try next? Tried to boot into Safe Mode but had no joy. Possible damaged drive due to head crash if it's a spinner. Try he https://www.tenforums.com/tutorials/...dows-10-a.html |
#4
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Hosed computer?
Ben Myers wrote on 5/20/2018 1:34 PM: On 5/20/2018 1:20 PM, Alek wrote: My niece dropped her Acer laptop in my, uh, lap and it's a mess. She can log in and it brings her to her desktop. Pressing WinKey bring up a window that says DriverSupport.exe - Application Error Application has generated an exception that could not be handled, Process ID=0x15c4 (5572), Thread ID = 0x155c (5468) Clicking on OK or Cancel does nothing. Further, none of the applications on the desktop will start! She's running Panda internet security. What do I try next? Tried to boot into Safe Mode but had no joy. Start the computer and when you see the Windows logo, press and hold the power button until the computer shuts down. Do this twice and the third time the computer should boot into the recovery environment. Ben :-) Going to System REstore. "System Restore completed successfully" but still no joy. Panda says HxTsr.exe is unknown and trying to run, I'll try Reset. That worked. Now to install her apps. Thanks. |
#5
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Hosed computer?
Alek wrote:
My niece dropped her Acer laptop in my, uh, lap and it's a mess. She can log in and it brings her to her desktop. Pressing WinKey bring up a window that says DriverSupport.exe - Application Error Application has generated an exception that could not be handled, Process ID=0x15c4 (5572), Thread ID = 0x155c (5468) Clicking on OK or Cancel does nothing. Further, none of the applications on the desktop will start! She's running Panda internet security. What do I try next? Tried to boot into Safe Mode but had no joy. https://answers.microsoft.com/en-us/...e-f735dcbd2909 "I just uninstalled it. Yes, I think I installed It intentionally, but I thought it was something that would help me. " ******* Some ways to get to Safe Mode. https://www.digitalcitizen.life/4-wa...ode-windows-10 Removing a program in Safe Mode. http://www.thewindowsclub.com/how-to...dows-safe-mode http://www.thewindowsclub.com/make-w...k-in-safe-mode "Windows Installer will not work under Safe Mode, this means that programs cannot be installed or uninstalled in safe mode without giving a specific command using msiexec in command prompt." http://www.shouldiremoveit.com/Drive...7-program.aspx From administrator command prompt. MsiExec.exe /X{597FB4A5-DD86-4316-A410-7E8074CC2CCE} So that's not going to work, unless following the Windows Club registry edit to enable the server to start first. ******* Another way to get there (run the msiexec command), would be to use the "command prompt at login screen" method, in the hope the Task Scheduler entry that DriverSupport is using, won't be executed before you've had a chance to run the msiexec removal command. There are two ways. These ways are now complicated by the usage of "compact /compactos" by Microsoft on systems past 16299.125, so this comes with no guarantee. To gain support for compactos compressed files and file systems, you'd likely want to boot a Win10 17134 installer DVD, just to get to the Command Prompt in it, then try one of these two hacks. Note that, these rely on the user *not* having enabled auto-login. You want the OS to stop at the login screen, in order to gain access to the accessibility features. osk.exe "No matter how an attacker gains access to the Windows 10 file system, once he has access he can simply navigate to C:\Windows\System32, rename osk.exe (the onscreen keyboard) to osk.old (placeholder name). The next step is renaming cmd.exe to osk.exe which replaces the onscreen keyboard functionality with the command prompt. The onscreen keyboard can then be selected in the accessibility option in the Windows 10 login screen." sethc.exe "There is an exploit that allows users to reset the Administrator password on Windows. It is done by booting from a repair disk, starting command prompt, and replacing C:\Windows\System32\sethc.exe with C:\Windows\System32\cmd.exe." Of course, you'd do that one a bit smoother than that, by cd /d C:\Windows\System32 move sethc.exe sethc.exe.bak copy cmd.exe sethc.exe and doing similar things later to clean up cd /d C:\Windows\System32 move sethc.exe.bak sethc.exe That uses a Sticky Keys thing at the login screen, to trigger the sethc.exe program into execution (which is now our Administrator Command Prompt) https://en.wikipedia.org/wiki/Sticky_keys "On Windows, pressing the Shift key 5 times in short succession will pop up a window asking if you want to enable this feature." Once the Command Prompt screen pops up, after pressing the Shift key five times in the login screen, you can then run MsiExec.exe /X{597FB4A5-DD86-4316-A410-7E8074CC2CCE} and since the OS is in "normal mode" and not "Safe Mode", then there's no need to monkey with a registry key to get the Installer Service to run. ******* I have some work to do outside right now, but if I get a chance, I'll run this later on the test machine for fun. I think I did the Sticky Keys hack once before, but it might have been an older OS version like 15063, and since no two Windows versions are alike, crap like this has to be retested over and over and over again... ******* You can always modify the contents of the Program Files folder that contains DriverSupport.exe . Such as booting your 17134 DVD to get to the troubleshooting Command Prompt, then cd /d C:\Program Files\blah\blah === must find where it lives first move DriverSupport.exe DriverSupport.exe.bak exit and reboot, and there should be a message on the screen that it couldn't find the renamed item. Of course, messing up the Program Files folder, is also potentially going to prevent an absolutely clean Uninstall from happening when you use the Programs and Features control panel. You'll need your brain booster pills for this one :-) And this also assumes that DriverSupport is completely on the level, and is not "booby trapped adware" which can repair or restore itself. That's a big assumption. Usually when these removal recipes appear, changes made to the program in later revisions, harden it and seek to prevent removal. Even if you could convince a Command Prompt window to open, before DriverSupport starts, that could give you a way to get to the msiexec command. Even if it's a PowerShell Administrator window, you can type "cmd" in there to gain access to traditional syntax. Paul |
#6
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? Hosed computer? ?
On Sun, 20 May 2018 18:28:46 +0100, Good Guy
wrote: .... How old is your niece? Tell her to grow up and behave like an adult. Again, the pot calling the kettle black. LOL |
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