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#1
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otdwdccg.dll Error when restarting computer
I get a pop-up window every time I restart windows with this dll file
missing. Does anyone know what this is, and how I can fix it? |
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#2
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otdwdccg.dll Error when restarting computer
Karen wrote:
I get a pop-up window every time I restart windows with this dll file missing. Does anyone know what this is, and how I can fix it? Since a Google for "otdwdccg.dll" only brings up a link to your post, there is a very strong probability the file is malware. If you already cleaned up your machine then whatever you used left a reference to this file in Startup. See the end of this post for managing your Startup matrix to remove the reference. If you haven't cleaned up your machine, you need to do so. Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/...moving_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://tinyurl.com/yoeru3 - download link and more instructions When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please). To manage Startup: StartRunmsconfig [enter] This brings up the System Configuration Utility. Look on the Startup tab and find the probable culprit. Uncheck the box next to its name, Apply and OK out. You don't need to restart immediately, but the next time you do you'll get a dialog saying you've used the Utility. Just tick the box that says in effect, "don't bother me about this again". Important - Do not use the System Configuration Utility to stop processes. Instead, use StartRunservices.msc [enter] and do not stop any services unless you really, really know what you're doing. How to Troubleshoot By Using the Msconfig Utility in Windows XP - http://support.microsoft.com/?id=310560 The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sys...s/default.mspx - Autoruns Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! |
#3
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otdwdccg.dll Error when restarting computer
Karen wrote:
I get a pop-up window every time I restart windows with this dll file missing. Does anyone know what this is, and how I can fix it? It's possible some malware was deleted by your a/v software, but the reference to the file was not removed from the registry. Click Start, Run, type REGEDIT, click OK. Press the Home key, press F3, type the name of the file into the search pane. Click "Find Next", and when located, delete the reference to the file. Press F3 to continue the search. You can click File, Export, and save the entry to the Desktop. If you remove it and there's a problem, double-click the .reg file you exported to the Desktop and it'll be added to the registry again. You can create a restore point before editing the registry too. You could click Start, Run, type MSCONFIG, click OK, click the StartUp tab, and deselect the item(s). When you restart the computer, you will be warned that you're running in the Diagnostic mode; click to not alert you again, and OK out. You won't see the message again. But I think it's best to just remove the references from the registry. -- Joe =o) |
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