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#16
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What a huge surprise!--no "johnf" post on any group that offers help!!!
Chad, I don't put myself out on a limb; if enough info is given, then if
possible I will offer advice based on more CONCRETE symptoms. I initially only replied to your inital post to warn Debbie to take your verbal diarrhoea (which is still prominent in your replies to D.Currie) with a grain of salt. -- johnf *There isn't *one post* on any of these groups currently where "johnf" has offered anthing to remedy a problem. What a collossal surprise that is!!! Mr. critique who specializes in the art of the critic only but can't begin to post an actual solution to a problem. Chad Harris _________________________________________ "johnf" wrote in message ... Exactly. It was the Belarc advice that prompted me to reply. We have a situation here of an apparently inacessible PC, at least as far as Debbie & her friend are concerned. Also we have an egotistical "I want you to" reply from Chad, with advice ranging from a simple 'try hitting this key' to a complete Repair/Reinstall. It's quite apparent from what he said that he doesn't fully understand what Debbie's trying to say, so the obvious thing would be is just to ask a couple of pertinent questions to get some clarification, instead of surmising, going through all the fixes he thinks he knows and probably now has completely confused the poor girl. I'll sit back a bit on this one until I see Debbie's response & also how Mr. ("Lay it on me/The fat lady ain't done sung/fer sure") Harris sorts it out. -- johnf "Chad Harris" wrote in message ... What do you do when *you can't get into Safe Mode John*? Lay it on me. Because if that box will turn on, she might be able to change her bios order to boot from a CD."Debbie can't even get into Safemode!" *So what she can't get into Safe Mode?* The fat lady ain't done sung because of that piece of info--or has she for you when that happens?What do you do when *you can't get into Safe Mode John*? Lay it on me. Until I know "fer sure", I can't assume that the box won't turn on, nor that the advice I gave her isn't viable. People can't get into safe mode but can recover a high percent of the time. See: http://groups.google.com/groups?q=Ht...ie=UTF-8&hl=en I think the point is whether she can boot from the CD or she has a dead box--whether there is a software problem that can be repaired or a hardware problem where she and her friend will have to summon help. I don't know for certain, because I'm not in Debbieland right now. That's *why we have these groups John*. Until we know whether she can turn the box on and see a firmware or POST screen and enter the bios, then boot from the CD--the fact that she sees a blank screen that's blue or dark gray or black doesn't rule that out. I've seen plenty of "blank screens" where you pushed the button, got into bios setup, changed the boot order, and booted from a CD of some type and repaired the OS. I've been reading posts like hers for years, and much of the time restoration was possible via a repair or parallel install and even rarely and I mean rarely via Last Known Good, and a sketchy post like that may mean a wide gamut of things from hardware failure to the possibility that if she hard button starts, she can boot from the CD. I don't know if nothing will come up when she tries to manually restart her friend's computer or not. I'm not Carnack the Magician, and I can only prompt people for more information they should have given me in the first place. I see scores of posts on these groups where the version of Office or flavor of the OS is needed and never given not to mention other relevant pieces of history? BTW, what does "can't get into Safe Mode" mean to you? I'd be really interested. It certainly doesn't mean that she's never going to see Windows on that machine does it my man? Take a look at some recent posts I've helped with on the XP General group? Is there a point I'm missing in can't get up to Safe Mode? How about an inplace upgrade booting from the CD? We don't really know if her box is a door stop at this point or she still has some booting ability, and after posting 35 or so exclamation points since 5:34AM Debbie hasn't favored us with more helpful information. The worst that could happen is that she tries every which way to Christmas to tap to the bios setup and can't and then gets a "hands on" help. But until then, my man, we don't know. Would you assume everytime a doctor sees an isoelectric EKG on a street or in a hospital room or a living room that the person is just dead and non-resuscible, or that there might be moves that can get things back to normal--or that it might even be fine fib masking as a straight line? If a person is lying fairly still does that mean they're dead--leave them alone? I don't know whether that box will turn on and you don't either--and I can't press the button for her. I don't know whether she has an XP CD or her friend does or her friend's friend does? I can only work with the hand that's dealt me. If she does get some action out of the box, maybe I'll here from her. Some people post and then decide to throw the box in their car and take it some where. I can only work with what I see. She and some other people also have a decent blue print for what to try when they can't get into Safe Mode, and I have something I can paste to help the next person, when in a few hours or days from now someone else can't get into safe mode but can boot from the CD. Best, Chad Harris The problem with a cut-and-paste post with the complexity of yours is that while some of it may be completely on target for a given situation, other parts won't apply at all, and may confuse the person getting the message or convince them that you didn't read their message and can't possibly have a useful answer, thus they'll ignore the good advice given. In this case, given the lack of clarity in the original question, an attempt to get back into the bios or to boot from the CD make sense. But the suggestion to download and run belarc to determine the bios is a bit of a problem, as the poster isn't getting into Windows to be able to run the program. Some people will key in on that bit of advice and assume that you haven't read the question at all and are just posting general repair advice that's not targeted at the particular problem at hand. |
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#17
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And what an asset you are you moron.
You don't put yourself out on a limb because you have nothing to offer to
help. You prefer to spam. Get a life. Chad Harris "johnf" wrote in message ... Chad, I don't put myself out on a limb; if enough info is given, then if possible I will offer advice based on more CONCRETE symptoms. I initially only replied to your inital post to warn Debbie to take your verbal diarrhoea (which is still prominent in your replies to D.Currie) with a grain of salt. -- johnf *There isn't *one post* on any of these groups currently where "johnf" has offered anthing to remedy a problem. What a collossal surprise that is!!! Mr. critique who specializes in the art of the critic only but can't begin to post an actual solution to a problem. Chad Harris _________________________________________ "johnf" wrote in message ... Exactly. It was the Belarc advice that prompted me to reply. We have a situation here of an apparently inacessible PC, at least as far as Debbie & her friend are concerned. Also we have an egotistical "I want you to" reply from Chad, with advice ranging from a simple 'try hitting this key' to a complete Repair/Reinstall. It's quite apparent from what he said that he doesn't fully understand what Debbie's trying to say, so the obvious thing would be is just to ask a couple of pertinent questions to get some clarification, instead of surmising, going through all the fixes he thinks he knows and probably now has completely confused the poor girl. I'll sit back a bit on this one until I see Debbie's response & also how Mr. ("Lay it on me/The fat lady ain't done sung/fer sure") Harris sorts it out. -- johnf "Chad Harris" wrote in message ... What do you do when *you can't get into Safe Mode John*? Lay it on me. Because if that box will turn on, she might be able to change her bios order to boot from a CD."Debbie can't even get into Safemode!" *So what she can't get into Safe Mode?* The fat lady ain't done sung because of that piece of info--or has she for you when that happens?What do you do when *you can't get into Safe Mode John*? Lay it on me. Until I know "fer sure", I can't assume that the box won't turn on, nor that the advice I gave her isn't viable. People can't get into safe mode but can recover a high percent of the time. See: http://groups.google.com/groups?q=Ht...ie=UTF-8&hl=en I think the point is whether she can boot from the CD or she has a dead box--whether there is a software problem that can be repaired or a hardware problem where she and her friend will have to summon help. I don't know for certain, because I'm not in Debbieland right now. That's *why we have these groups John*. Until we know whether she can turn the box on and see a firmware or POST screen and enter the bios, then boot from the CD--the fact that she sees a blank screen that's blue or dark gray or black doesn't rule that out. I've seen plenty of "blank screens" where you pushed the button, got into bios setup, changed the boot order, and booted from a CD of some type and repaired the OS. I've been reading posts like hers for years, and much of the time restoration was possible via a repair or parallel install and even rarely and I mean rarely via Last Known Good, and a sketchy post like that may mean a wide gamut of things from hardware failure to the possibility that if she hard button starts, she can boot from the CD. I don't know if nothing will come up when she tries to manually restart her friend's computer or not. I'm not Carnack the Magician, and I can only prompt people for more information they should have given me in the first place. I see scores of posts on these groups where the version of Office or flavor of the OS is needed and never given not to mention other relevant pieces of history? BTW, what does "can't get into Safe Mode" mean to you? I'd be really interested. It certainly doesn't mean that she's never going to see Windows on that machine does it my man? Take a look at some recent posts I've helped with on the XP General group? Is there a point I'm missing in can't get up to Safe Mode? How about an inplace upgrade booting from the CD? We don't really know if her box is a door stop at this point or she still has some booting ability, and after posting 35 or so exclamation points since 5:34AM Debbie hasn't favored us with more helpful information. The worst that could happen is that she tries every which way to Christmas to tap to the bios setup and can't and then gets a "hands on" help. But until then, my man, we don't know. Would you assume everytime a doctor sees an isoelectric EKG on a street or in a hospital room or a living room that the person is just dead and non-resuscible, or that there might be moves that can get things back to normal--or that it might even be fine fib masking as a straight line? If a person is lying fairly still does that mean they're dead--leave them alone? I don't know whether that box will turn on and you don't either--and I can't press the button for her. I don't know whether she has an XP CD or her friend does or her friend's friend does? I can only work with the hand that's dealt me. If she does get some action out of the box, maybe I'll here from her. Some people post and then decide to throw the box in their car and take it some where. I can only work with what I see. She and some other people also have a decent blue print for what to try when they can't get into Safe Mode, and I have something I can paste to help the next person, when in a few hours or days from now someone else can't get into safe mode but can boot from the CD. Best, Chad Harris The problem with a cut-and-paste post with the complexity of yours is that while some of it may be completely on target for a given situation, other parts won't apply at all, and may confuse the person getting the message or convince them that you didn't read their message and can't possibly have a useful answer, thus they'll ignore the good advice given. In this case, given the lack of clarity in the original question, an attempt to get back into the bios or to boot from the CD make sense. But the suggestion to download and run belarc to determine the bios is a bit of a problem, as the poster isn't getting into Windows to be able to run the program. Some people will key in on that bit of advice and assume that you haven't read the question at all and are just posting general repair advice that's not targeted at the particular problem at hand. |
#18
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And what an asset you are you moron.
Psychic, yet?
-- johnf You don't put yourself out on a limb because you have nothing to offer to help. You prefer to spam. Get a life. Chad Harris "johnf" wrote in message ... Chad, I don't put myself out on a limb; if enough info is given, then if possible I will offer advice based on more CONCRETE symptoms. I initially only replied to your inital post to warn Debbie to take your verbal diarrhoea (which is still prominent in your replies to D.Currie) with a grain of salt. -- johnf *There isn't *one post* on any of these groups currently where "johnf" has offered anthing to remedy a problem. What a collossal surprise that is!!! Mr. critique who specializes in the art of the critic only but can't begin to post an actual solution to a problem. Chad Harris _________________________________________ "johnf" wrote in message ... Exactly. It was the Belarc advice that prompted me to reply. We have a situation here of an apparently inacessible PC, at least as far as Debbie & her friend are concerned. Also we have an egotistical "I want you to" reply from Chad, with advice ranging from a simple 'try hitting this key' to a complete Repair/Reinstall. It's quite apparent from what he said that he doesn't fully understand what Debbie's trying to say, so the obvious thing would be is just to ask a couple of pertinent questions to get some clarification, instead of surmising, going through all the fixes he thinks he knows and probably now has completely confused the poor girl. I'll sit back a bit on this one until I see Debbie's response & also how Mr. ("Lay it on me/The fat lady ain't done sung/fer sure") Harris sorts it out. -- johnf "Chad Harris" wrote in message ... What do you do when *you can't get into Safe Mode John*? Lay it on me. Because if that box will turn on, she might be able to change her bios order to boot from a CD."Debbie can't even get into Safemode!" *So what she can't get into Safe Mode?* The fat lady ain't done sung because of that piece of info--or has she for you when that happens?What do you do when *you can't get into Safe Mode John*? Lay it on me. Until I know "fer sure", I can't assume that the box won't turn on, nor that the advice I gave her isn't viable. People can't get into safe mode but can recover a high percent of the time. See: http://groups.google.com/groups?q=Ht...ie=UTF-8&hl=en I think the point is whether she can boot from the CD or she has a dead box--whether there is a software problem that can be repaired or a hardware problem where she and her friend will have to summon help. I don't know for certain, because I'm not in Debbieland right now. That's *why we have these groups John*. Until we know whether she can turn the box on and see a firmware or POST screen and enter the bios, then boot from the CD--the fact that she sees a blank screen that's blue or dark gray or black doesn't rule that out. I've seen plenty of "blank screens" where you pushed the button, got into bios setup, changed the boot order, and booted from a CD of some type and repaired the OS. I've been reading posts like hers for years, and much of the time restoration was possible via a repair or parallel install and even rarely and I mean rarely via Last Known Good, and a sketchy post like that may mean a wide gamut of things from hardware failure to the possibility that if she hard button starts, she can boot from the CD. I don't know if nothing will come up when she tries to manually restart her friend's computer or not. I'm not Carnack the Magician, and I can only prompt people for more information they should have given me in the first place. I see scores of posts on these groups where the version of Office or flavor of the OS is needed and never given not to mention other relevant pieces of history? BTW, what does "can't get into Safe Mode" mean to you? I'd be really interested. It certainly doesn't mean that she's never going to see Windows on that machine does it my man? Take a look at some recent posts I've helped with on the XP General group? Is there a point I'm missing in can't get up to Safe Mode? How about an inplace upgrade booting from the CD? We don't really know if her box is a door stop at this point or she still has some booting ability, and after posting 35 or so exclamation points since 5:34AM Debbie hasn't favored us with more helpful information. The worst that could happen is that she tries every which way to Christmas to tap to the bios setup and can't and then gets a "hands on" help. But until then, my man, we don't know. Would you assume everytime a doctor sees an isoelectric EKG on a street or in a hospital room or a living room that the person is just dead and non-resuscible, or that there might be moves that can get things back to normal--or that it might even be fine fib masking as a straight line? If a person is lying fairly still does that mean they're dead--leave them alone? I don't know whether that box will turn on and you don't either--and I can't press the button for her. I don't know whether she has an XP CD or her friend does or her friend's friend does? I can only work with the hand that's dealt me. If she does get some action out of the box, maybe I'll here from her. Some people post and then decide to throw the box in their car and take it some where. I can only work with what I see. She and some other people also have a decent blue print for what to try when they can't get into Safe Mode, and I have something I can paste to help the next person, when in a few hours or days from now someone else can't get into safe mode but can boot from the CD. Best, Chad Harris The problem with a cut-and-paste post with the complexity of yours is that while some of it may be completely on target for a given situation, other parts won't apply at all, and may confuse the person getting the message or convince them that you didn't read their message and can't possibly have a useful answer, thus they'll ignore the good advice given. In this case, given the lack of clarity in the original question, an attempt to get back into the bios or to boot from the CD make sense. But the suggestion to download and run belarc to determine the bios is a bit of a problem, as the poster isn't getting into Windows to be able to run the program. Some people will key in on that bit of advice and assume that you haven't read the question at all and are just posting general repair advice that's not targeted at the particular problem at hand. |
#19
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Still looking for the D. Currie Guide to Emergency Windows Recovery
"Chad Harris" wrote in message ... I have *no idea* why you and johnf have yet to post any helpful solution rather than spend all the effort criticizing my post as "complex." We don't know if it's too complex or not, 1) I didn't criticize your post at all. 2) I gave a suggestion to the OP based on what I thought the problem might be. We haven't heard back. 3) I didn't say it was "too complex." And saying that something is complex is not a value judgment as you seem to be reading into what I said. "Complex" doesn't imply bad or good, just that on a scale from extremely simply so that my dog could figure it out to hideously complicated and it needs an engineering degree, it is more complicated than it is simple. Nor did I say that there is, was, or should be a simpler way to explain the things that you explained. 4) My original comment was a reply to about now you "have something I can paste to help the next person" and I was simply pointing out that the whole ball of wax as stated was a lot of information and may not apply in whole to the next person. You seem to have taken that as some sort of major criticism, where I meant it as a small bit of friendly advice which you could take or leave, as it suited you. Apparently it suited you to take offense. 5) Have a nice day. |
#20
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Still looking for the D. Currie Guide to Emergency Windows Recovery
Can't you two carry on your argument elsewhere. These boards are for help
not catfights and are provided at Microsoft's expense for such. -- Peter. Toronto, Canada. Windows XP Home SP2. Pentium4 Dual HT @ 3.0ghz, 160gb HD, 1gb DDR. "D.Currie" wrote in message ... "Chad Harris" wrote in message ... I have *no idea* why you and johnf have yet to post any helpful solution rather than spend all the effort criticizing my post as "complex." We don't know if it's too complex or not, 1) I didn't criticize your post at all. 2) I gave a suggestion to the OP based on what I thought the problem might be. We haven't heard back. 3) I didn't say it was "too complex." And saying that something is complex is not a value judgment as you seem to be reading into what I said. "Complex" doesn't imply bad or good, just that on a scale from extremely simply so that my dog could figure it out to hideously complicated and it needs an engineering degree, it is more complicated than it is simple. Nor did I say that there is, was, or should be a simpler way to explain the things that you explained. 4) My original comment was a reply to about now you "have something I can paste to help the next person" and I was simply pointing out that the whole ball of wax as stated was a lot of information and may not apply in whole to the next person. You seem to have taken that as some sort of major criticism, where I meant it as a small bit of friendly advice which you could take or leave, as it suited you. Apparently it suited you to take offense. 5) Have a nice day. |
#21
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And what an asset you are you moron.
Guys - cool it!
-- Peter. Toronto, Canada. Windows XP Home SP2. Pentium4 Dual HT @ 3.0ghz, 160gb HD, 1gb DDR. "johnf" wrote in message ... Psychic, yet? -- johnf You don't put yourself out on a limb because you have nothing to offer to help. You prefer to spam. Get a life. Chad Harris "johnf" wrote in message ... Chad, I don't put myself out on a limb; if enough info is given, then if possible I will offer advice based on more CONCRETE symptoms. I initially only replied to your inital post to warn Debbie to take your verbal diarrhoea (which is still prominent in your replies to D.Currie) with a grain of salt. -- johnf *There isn't *one post* on any of these groups currently where "johnf" has offered anthing to remedy a problem. What a collossal surprise that is!!! Mr. critique who specializes in the art of the critic only but can't begin to post an actual solution to a problem. Chad Harris _________________________________________ "johnf" wrote in message ... Exactly. It was the Belarc advice that prompted me to reply. We have a situation here of an apparently inacessible PC, at least as far as Debbie & her friend are concerned. Also we have an egotistical "I want you to" reply from Chad, with advice ranging from a simple 'try hitting this key' to a complete Repair/Reinstall. It's quite apparent from what he said that he doesn't fully understand what Debbie's trying to say, so the obvious thing would be is just to ask a couple of pertinent questions to get some clarification, instead of surmising, going through all the fixes he thinks he knows and probably now has completely confused the poor girl. I'll sit back a bit on this one until I see Debbie's response & also how Mr. ("Lay it on me/The fat lady ain't done sung/fer sure") Harris sorts it out. -- johnf "Chad Harris" wrote in message ... What do you do when *you can't get into Safe Mode John*? Lay it on me. Because if that box will turn on, she might be able to change her bios order to boot from a CD."Debbie can't even get into Safemode!" *So what she can't get into Safe Mode?* The fat lady ain't done sung because of that piece of info--or has she for you when that happens?What do you do when *you can't get into Safe Mode John*? Lay it on me. Until I know "fer sure", I can't assume that the box won't turn on, nor that the advice I gave her isn't viable. People can't get into safe mode but can recover a high percent of the time. See: http://groups.google.com/groups?q=Ht...ie=UTF-8&hl=en I think the point is whether she can boot from the CD or she has a dead box--whether there is a software problem that can be repaired or a hardware problem where she and her friend will have to summon help. I don't know for certain, because I'm not in Debbieland right now. That's *why we have these groups John*. Until we know whether she can turn the box on and see a firmware or POST screen and enter the bios, then boot from the CD--the fact that she sees a blank screen that's blue or dark gray or black doesn't rule that out. I've seen plenty of "blank screens" where you pushed the button, got into bios setup, changed the boot order, and booted from a CD of some type and repaired the OS. I've been reading posts like hers for years, and much of the time restoration was possible via a repair or parallel install and even rarely and I mean rarely via Last Known Good, and a sketchy post like that may mean a wide gamut of things from hardware failure to the possibility that if she hard button starts, she can boot from the CD. I don't know if nothing will come up when she tries to manually restart her friend's computer or not. I'm not Carnack the Magician, and I can only prompt people for more information they should have given me in the first place. I see scores of posts on these groups where the version of Office or flavor of the OS is needed and never given not to mention other relevant pieces of history? BTW, what does "can't get into Safe Mode" mean to you? I'd be really interested. It certainly doesn't mean that she's never going to see Windows on that machine does it my man? Take a look at some recent posts I've helped with on the XP General group? Is there a point I'm missing in can't get up to Safe Mode? How about an inplace upgrade booting from the CD? We don't really know if her box is a door stop at this point or she still has some booting ability, and after posting 35 or so exclamation points since 5:34AM Debbie hasn't favored us with more helpful information. The worst that could happen is that she tries every which way to Christmas to tap to the bios setup and can't and then gets a "hands on" help. But until then, my man, we don't know. Would you assume everytime a doctor sees an isoelectric EKG on a street or in a hospital room or a living room that the person is just dead and non-resuscible, or that there might be moves that can get things back to normal--or that it might even be fine fib masking as a straight line? If a person is lying fairly still does that mean they're dead--leave them alone? I don't know whether that box will turn on and you don't either--and I can't press the button for her. I don't know whether she has an XP CD or her friend does or her friend's friend does? I can only work with the hand that's dealt me. If she does get some action out of the box, maybe I'll here from her. Some people post and then decide to throw the box in their car and take it some where. I can only work with what I see. She and some other people also have a decent blue print for what to try when they can't get into Safe Mode, and I have something I can paste to help the next person, when in a few hours or days from now someone else can't get into safe mode but can boot from the CD. Best, Chad Harris The problem with a cut-and-paste post with the complexity of yours is that while some of it may be completely on target for a given situation, other parts won't apply at all, and may confuse the person getting the message or convince them that you didn't read their message and can't possibly have a useful answer, thus they'll ignore the good advice given. In this case, given the lack of clarity in the original question, an attempt to get back into the bios or to boot from the CD make sense. But the suggestion to download and run belarc to determine the bios is a bit of a problem, as the poster isn't getting into Windows to be able to run the program. Some people will key in on that bit of advice and assume that you haven't read the question at all and are just posting general repair advice that's not targeted at the particular problem at hand. |
#22
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Still looking for the D. Currie Guide to Emergency Windows Recovery
You're right. I'm done.
"Peter" 0spam0 AT rogers DOT com wrote in message ... Can't you two carry on your argument elsewhere. These boards are for help not catfights and are provided at Microsoft's expense for such. -- Peter. Toronto, Canada. Windows XP Home SP2. Pentium4 Dual HT @ 3.0ghz, 160gb HD, 1gb DDR. "D.Currie" wrote in message ... "Chad Harris" wrote in message ... I have *no idea* why you and johnf have yet to post any helpful solution rather than spend all the effort criticizing my post as "complex." We don't know if it's too complex or not, 1) I didn't criticize your post at all. 2) I gave a suggestion to the OP based on what I thought the problem might be. We haven't heard back. 3) I didn't say it was "too complex." And saying that something is complex is not a value judgment as you seem to be reading into what I said. "Complex" doesn't imply bad or good, just that on a scale from extremely simply so that my dog could figure it out to hideously complicated and it needs an engineering degree, it is more complicated than it is simple. Nor did I say that there is, was, or should be a simpler way to explain the things that you explained. 4) My original comment was a reply to about now you "have something I can paste to help the next person" and I was simply pointing out that the whole ball of wax as stated was a lot of information and may not apply in whole to the next person. You seem to have taken that as some sort of major criticism, where I meant it as a small bit of friendly advice which you could take or leave, as it suited you. Apparently it suited you to take offense. 5) Have a nice day. |
#23
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the same thing happened to me--it was because i didnt install the previous
updates before the service pack-- "Debbie" wrote: We downloaded the service pack on our friends computer and then she started having trouble with the reboot it would only come to the first screen it would not even get to the window xp screen but a message on along the bottom showed up with hit tab for exit and hit delete for setup. I went into the setup section by accident and hit something now the screen is completely blank. Nothing comes up. We have tried rebooting insafe mode and everything PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!! Deb |
#24
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Hi Deb,
Try starting system in Last known good config, if issue is still their then do fast repairing of o/S. Puneet "clickmaheels3xs" wrote in message ... the same thing happened to me--it was because i didnt install the previous updates before the service pack-- "Debbie" wrote: We downloaded the service pack on our friends computer and then she started having trouble with the reboot it would only come to the first screen it would not even get to the window xp screen but a message on along the bottom showed up with hit tab for exit and hit delete for setup. I went into the setup section by accident and hit something now the screen is completely blank. Nothing comes up. We have tried rebooting insafe mode and everything PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!! Deb |
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