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#1
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malware crisis
my daughter's dell optiplex gx620 WXPpro
malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped |
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#2
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malware crisis
"timOleary" wrote in message ... my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Since you can access the Internet on your machine, download and Save the free version of this tool. Malwarebytes Anti-Malware http://malwarebytes.org/ Copy it to CD and install it on your daughter's machine. Run a Full Scan. It may take about 2 hours, but this is one good free Malware removal tool. -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA |
#3
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malware crisis
"timOleary" wrote in message ... my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Since you can access the Internet on your machine, download and Save the free version of this tool. Malwarebytes Anti-Malware http://malwarebytes.org/ Copy it to CD and install it on your daughter's machine. Run a Full Scan. It may take about 2 hours, but this is one good free Malware removal tool. -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA |
#4
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malware crisis
timOleary wrote:
My daughter's Dell Optiplex gx620 XP Pro Malware attack has rendered her PC unusable. IE keeps trying to connect to the ISP but can't. Three popups frozen on the screen. Security warnings.. She has Norton av but ran it and it did nothing but see two threats. No can fix. I was able to transfer her most valued data over to an external hdd, but now short of reformatting and reinstalling Windows, I am at a loss. Maybe there is a bootable solution? On my pc, I got Verizon internet security suite and I bought Superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice, but I need to get some help for her. That she can no longer connect to the i-net has me stumped. Download this Avira Antivir Rescue System program which will burn a CD image to a blank CD. It's updated a few times per day. Insert the CD into the damaged machine and let it do a scan of your system. Before starting the scan, select "Configuration" and set to repair or rename the infected files. Sometimes your machine won't restart after such a repair process, so you might want to save needed files to another system before using this. If you can't, then you can move the hard drive to another machine to copy needed files. You can do that before, or after this scan. http://www.free-av.com/en/tools/12/a...ue_system.html Then run these: Malwarebytes© Corporation http://www.malwarebytes.org/mbam/program/mbam-setup.exe SuperAntispyware http://www.superantispyware.com/supe...freevspro.html AVG now has a Rescue CD that's free. They also have a free USB download that should work on newer systems that can boot from a USB device. Get them he http://www.avg.com/us-en/avg-rescue-cd You can try some of the CD's mentioned at the following site. BitDefender was my favorite, but if the infected machine can't connect to the internet to get updates, Avira comes with current virus definitions. Also, some of these just won't run on some systems, perhaps because there's no drivers available for some system devices, motherboard, graphics card, etc. So try a few of these till you find one that works: Burn BitDefender, or another program listed at the link below, to a CD (using a working machine) and test the infected machine with it. BitDefender also has a Rootkit checker on the Linux Desktop; run it if you think that's the problem: http://www.techmixer.com/free-bootab...download-list/ Download the executable rather than the .iso image, if one is available, (though no .exe is available for BitDefender). After the scan is run, if you elect to quarantine files, they're quarantined to RAM and lost after you reboot. You'll need to copy any quarantined files to the hard drive, a thumb drive or elsewhere before exiting. Afterwards, open Internet Options, Connections tab, click "Lan Settings" button, deselect all. -- Joe =o) |
#5
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malware crisis
timOleary wrote:
My daughter's Dell Optiplex gx620 XP Pro Malware attack has rendered her PC unusable. IE keeps trying to connect to the ISP but can't. Three popups frozen on the screen. Security warnings.. She has Norton av but ran it and it did nothing but see two threats. No can fix. I was able to transfer her most valued data over to an external hdd, but now short of reformatting and reinstalling Windows, I am at a loss. Maybe there is a bootable solution? On my pc, I got Verizon internet security suite and I bought Superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice, but I need to get some help for her. That she can no longer connect to the i-net has me stumped. Download this Avira Antivir Rescue System program which will burn a CD image to a blank CD. It's updated a few times per day. Insert the CD into the damaged machine and let it do a scan of your system. Before starting the scan, select "Configuration" and set to repair or rename the infected files. Sometimes your machine won't restart after such a repair process, so you might want to save needed files to another system before using this. If you can't, then you can move the hard drive to another machine to copy needed files. You can do that before, or after this scan. http://www.free-av.com/en/tools/12/a...ue_system.html Then run these: Malwarebytes© Corporation http://www.malwarebytes.org/mbam/program/mbam-setup.exe SuperAntispyware http://www.superantispyware.com/supe...freevspro.html AVG now has a Rescue CD that's free. They also have a free USB download that should work on newer systems that can boot from a USB device. Get them he http://www.avg.com/us-en/avg-rescue-cd You can try some of the CD's mentioned at the following site. BitDefender was my favorite, but if the infected machine can't connect to the internet to get updates, Avira comes with current virus definitions. Also, some of these just won't run on some systems, perhaps because there's no drivers available for some system devices, motherboard, graphics card, etc. So try a few of these till you find one that works: Burn BitDefender, or another program listed at the link below, to a CD (using a working machine) and test the infected machine with it. BitDefender also has a Rootkit checker on the Linux Desktop; run it if you think that's the problem: http://www.techmixer.com/free-bootab...download-list/ Download the executable rather than the .iso image, if one is available, (though no .exe is available for BitDefender). After the scan is run, if you elect to quarantine files, they're quarantined to RAM and lost after you reboot. You'll need to copy any quarantined files to the hard drive, a thumb drive or elsewhere before exiting. Afterwards, open Internet Options, Connections tab, click "Lan Settings" button, deselect all. -- Joe =o) |
#6
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malware crisis
Tim
Do exactly as Bruce posted but also use SAS after Malwarebytes just to make sure we get everything Bruce already gave you this MalwareBytes http://www.malwarebytes.com/ After the above use this one also SuperAntiSpyware http://www.superantispyware.com/ -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. http://www.microsoft.com/protect "timOleary" wrote in message ... my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped |
#7
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malware crisis
Tim
Do exactly as Bruce posted but also use SAS after Malwarebytes just to make sure we get everything Bruce already gave you this MalwareBytes http://www.malwarebytes.com/ After the above use this one also SuperAntiSpyware http://www.superantispyware.com/ -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. http://www.microsoft.com/protect "timOleary" wrote in message ... my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped |
#8
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malware crisis
timOleary wrote:
my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped First off, in the event that your daughter's PC is severely compromised, the easiest, quickest, and best solution *is* to perform a Clean Install. It is important to determine just how bad the malware is. It is possible that although the Web browser cannot connect, that Internet connectivity still exists. Bring up a command prompt and ping the following address to check: 72.14.204.103 (one of Google's addresses) Also, post back with exact symptoms, including the complete text of all the popup messages you see on the screen. I like the idea posted by others to use your PC to download MBAM and install it onto hers (it may not work, but it's certainly worth a try). It might be necessary to boot to Safe Mode. Depending on the malware, there may be specific strategies for it. For example, often MBAM needs to be renamed or otherwise altered. This site has a wealth of information: http://www.bleepingcomputer.com/ On the left, you'll see a box containing "Latest Malware Removal Guides." Again, when you give us specific information with regard to which malware she has, we can help guide you to the correct guide to use. Just so you get an idea what one looks like, see this one: http://www.bleepingcomputer.com/viru...security-suite |
#9
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malware crisis
timOleary wrote:
my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped First off, in the event that your daughter's PC is severely compromised, the easiest, quickest, and best solution *is* to perform a Clean Install. It is important to determine just how bad the malware is. It is possible that although the Web browser cannot connect, that Internet connectivity still exists. Bring up a command prompt and ping the following address to check: 72.14.204.103 (one of Google's addresses) Also, post back with exact symptoms, including the complete text of all the popup messages you see on the screen. I like the idea posted by others to use your PC to download MBAM and install it onto hers (it may not work, but it's certainly worth a try). It might be necessary to boot to Safe Mode. Depending on the malware, there may be specific strategies for it. For example, often MBAM needs to be renamed or otherwise altered. This site has a wealth of information: http://www.bleepingcomputer.com/ On the left, you'll see a box containing "Latest Malware Removal Guides." Again, when you give us specific information with regard to which malware she has, we can help guide you to the correct guide to use. Just so you get an idea what one looks like, see this one: http://www.bleepingcomputer.com/viru...security-suite |
#10
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malware crisis
On 6/5/2010 9:08 PM, timOleary wrote:
my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Depending on which malware is involved and how long ago the PC was infected, you might want to try using System Restore (SR) to restore the system to before the infection occurred. Some malware prevent you from invoking SR so you may have to do it from safe mode. Also, some malware will remove/corrupt the restore points preventing SR from working, but I'd give it a try before doing a reinstall. Gary Richtmeyer |
#11
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malware crisis
On 6/5/2010 9:08 PM, timOleary wrote:
my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Depending on which malware is involved and how long ago the PC was infected, you might want to try using System Restore (SR) to restore the system to before the infection occurred. Some malware prevent you from invoking SR so you may have to do it from safe mode. Also, some malware will remove/corrupt the restore points preventing SR from working, but I'd give it a try before doing a reinstall. Gary Richtmeyer |
#12
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malware crisis
On Jun 6, 10:39*pm, Gary Richtmeyer glricht-
wrote: On 6/5/2010 9:08 PM, timOleary wrote: my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Depending on which malware is involved and how long ago the PC was infected, you might want to try using System Restore (SR) to restore the system to before the infection occurred. *Some malware prevent you from invoking SR so you may have to do it from safe mode. Also, some malware will remove/corrupt the restore points preventing SR from working, but I'd give it a try before doing a reinstall. Gary Richtmeyer Thanks for all the feedback. I tried F8 and to go back to the last known good configuration which did not work. Safe mode was also infected. We will do a test ping and a screen shot and report back. v/r timO |
#13
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malware crisis
On Jun 6, 10:39*pm, Gary Richtmeyer glricht-
wrote: On 6/5/2010 9:08 PM, timOleary wrote: my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Depending on which malware is involved and how long ago the PC was infected, you might want to try using System Restore (SR) to restore the system to before the infection occurred. *Some malware prevent you from invoking SR so you may have to do it from safe mode. Also, some malware will remove/corrupt the restore points preventing SR from working, but I'd give it a try before doing a reinstall. Gary Richtmeyer Thanks for all the feedback. I tried F8 and to go back to the last known good configuration which did not work. Safe mode was also infected. We will do a test ping and a screen shot and report back. v/r timO |
#14
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malware crisis
On Jun 6, 11:47*pm, timOleary wrote:
On Jun 6, 10:39*pm, Gary Richtmeyer glricht- wrote: On 6/5/2010 9:08 PM, timOleary wrote: my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Depending on which malware is involved and how long ago the PC was infected, you might want to try using System Restore (SR) to restore the system to before the infection occurred. *Some malware prevent you from invoking SR so you may have to do it from safe mode. Also, some malware will remove/corrupt the restore points preventing SR from working, but I'd give it a try before doing a reinstall. Gary Richtmeyer Thanks for all the feedback. I tried F8 and to go back to the last known good configuration which did not work. Safe mode was also infected. We will do a test ping and a screen shot and report back. v/r timO She used the AVG rescue download to burn a CD, ran it, and the crap disappeared. Now she says the PC is unable to find the router. But she's working on it |
#15
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malware crisis
On Jun 6, 11:47*pm, timOleary wrote:
On Jun 6, 10:39*pm, Gary Richtmeyer glricht- wrote: On 6/5/2010 9:08 PM, timOleary wrote: my daughter's dell optiplex gx620 WXPpro malware attack has rendered her PC un useable. IE keeps trying to connect to the ISP but can't. three popups frozen on the screen. security warnings she has norton av but ran it and it did nothing but see two threats. no can fix i was able to transfer her most valued data over to an external hdd. but now short of reformatting and reinstalling windows, i am at a loss. Maybe there is a bootable solution? on my pc i got verizon internet security suite and i bought superantispyware, and have yet to experience a hit. I know this email will elicit a bunch of crackpots spoofing legit advice. But i need to get some help for her. that she can no longer connect to the i-net has me stumped Depending on which malware is involved and how long ago the PC was infected, you might want to try using System Restore (SR) to restore the system to before the infection occurred. *Some malware prevent you from invoking SR so you may have to do it from safe mode. Also, some malware will remove/corrupt the restore points preventing SR from working, but I'd give it a try before doing a reinstall. Gary Richtmeyer Thanks for all the feedback. I tried F8 and to go back to the last known good configuration which did not work. Safe mode was also infected. We will do a test ping and a screen shot and report back. v/r timO She used the AVG rescue download to burn a CD, ran it, and the crap disappeared. Now she says the PC is unable to find the router. But she's working on it |
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