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Restart loop after Windows repair
Hi all.
I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? |
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#2
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Restart loop after Windows repair
On 08/08/2010 09:30 AM, blackhead wrote:
Hi all. I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? If you have severe virus damage you may need to backup your data and preform a totally fresh install of Windows after a full format however before you get too far you need to check your hardware to make sure it's not simply a hardware problem I'd get memtest86 and let it run note: if it finds any faults at all at any time during the test, you can then stop the test and assume your RAM is bad. If the defects are rather severe they usually show up within the first few minutes...but the test should otherwise be run for several hours Then if the RAM tests ok go the the website of your hard-drive's manufacturer get their diagnostic utility and run it again, if any problems are found it's time to replace the hard-drive |
#3
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Restart loop after Windows repair
On 08/08/2010 09:30 AM, blackhead wrote:
Hi all. I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? If you have severe virus damage you may need to backup your data and preform a totally fresh install of Windows after a full format however before you get too far you need to check your hardware to make sure it's not simply a hardware problem I'd get memtest86 and let it run note: if it finds any faults at all at any time during the test, you can then stop the test and assume your RAM is bad. If the defects are rather severe they usually show up within the first few minutes...but the test should otherwise be run for several hours Then if the RAM tests ok go the the website of your hard-drive's manufacturer get their diagnostic utility and run it again, if any problems are found it's time to replace the hard-drive |
#4
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Restart loop after Windows repair
blackhead wrote:
I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? Clean install instead of the 'repair'. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#5
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Restart loop after Windows repair
blackhead wrote:
I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? Clean install instead of the 'repair'. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#6
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Restart loop after Windows repair
blackhead wrote:
Hi all. I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? You can look up your 7E here. "0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" http://aumha.org/a/stop.htm In this example, they point out the importance of noting the faulting routine. In their example, it is palmusbd.sys . http://support.microsoft.com/kb/891892 Paul |
#7
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Restart loop after Windows repair
blackhead wrote:
Hi all. I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? You can look up your 7E here. "0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" http://aumha.org/a/stop.htm In this example, they point out the importance of noting the faulting routine. In their example, it is palmusbd.sys . http://support.microsoft.com/kb/891892 Paul |
#8
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Restart loop after Windows repair
What anti-virus application or security suite was installed BEFORE you did
the repair install and was your subscription still current? What anti-virus application or security suite is installed now and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed http://support.microsoft.com/kb/917964 Was IE8 or IE7 installed when you did the Repair Install? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 blackhead wrote: I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? |
#9
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Restart loop after Windows repair
What anti-virus application or security suite was installed BEFORE you did the repair install and was your subscription still current? What anti-virus application or security suite is installed now and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed http://support.microsoft.com/kb/917964 Was IE8 or IE7 installed when you did the Repair Install? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 blackhead wrote: I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem? |
#10
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Restart loop after Windows repair
On 8 Aug, 22:22, "PA Bear [MS MVP]" wrote:
What anti-virus application or security suite was installed BEFORE you did the repair install and was your subscription *still current? I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. I did install Zone alarm, though. What anti-virus application or security suite is installed now and is your subscription current? *What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Zone alarm and Avast anti-virus Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) No * *How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed * *http://support.microsoft.com/kb/917964 Was IE8 or IE7 installed when you did the Repair Install? IE8 was installed before I had the problems. The first repair that worked installed IE6. ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 blackhead wrote: I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem?- Hide quoted text - - Show quoted text - |
#11
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Restart loop after Windows repair
On 8 Aug, 22:22, "PA Bear [MS MVP]" wrote:
What anti-virus application or security suite was installed BEFORE you did the repair install and was your subscription *still current? I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. I did install Zone alarm, though. What anti-virus application or security suite is installed now and is your subscription current? *What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Zone alarm and Avast anti-virus Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) No * *How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed * *http://support.microsoft.com/kb/917964 Was IE8 or IE7 installed when you did the Repair Install? IE8 was installed before I had the problems. The first repair that worked installed IE6. ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 blackhead wrote: I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem?- Hide quoted text - - Show quoted text - |
#12
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Restart loop after Windows repair
snipped
blackhead wrote: I did install Zone alarm, though. First - you aren't protected just because you "don't visit dodgey sites" and/or "don't open iffy emails". Drive by virus/trojan/spyware/adware attacks are too common and happen on the most trusted sites - you'd be surprised. Second - uninstall Zone Alarm and use the built in firewall - doubtful you are getting any benefit from Zone Alarm and it just adds a variable (even a likely cause) many times. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#13
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Restart loop after Windows repair
snipped
blackhead wrote: I did install Zone alarm, though. First - you aren't protected just because you "don't visit dodgey sites" and/or "don't open iffy emails". Drive by virus/trojan/spyware/adware attacks are too common and happen on the most trusted sites - you'd be surprised. Second - uninstall Zone Alarm and use the built in firewall - doubtful you are getting any benefit from Zone Alarm and it just adds a variable (even a likely cause) many times. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#14
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Restart loop after Windows repair
= First reason to format & do a clean install:
I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. Then how did you get infected with "Internet.exe virus?" Bet you do P2P file-sharing & exchange stuff with friends via flash drives, yeah? And your computer's connected to the internet, yeah? = Second reason to format & do a clean install: A Repair Install will NOT resolve any sort of infection. See... Cleaning a Compromised System http://technet.microsoft.com/en-us/l.../cc700813.aspx = Third reason to format & do a clean install: IE8 was installed before I had the problems. The first repair that worked installed IE6. See KB917964. Assuming you did NOT uninstall IE8 (or IE7) prior to doing the Repair Install, Windows (and IE) is now in a "confused state." Your ONLY recourse now is to back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before connecting a flash drive, SDCard, or any other external drive to the computer: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/micro...5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/micro...66ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually before connecting any external drive to the computer: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/englis...moval_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/...tches/MCPR.exe Also see: Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/dat...lesharing.aspx http://blogs.technet.com/mmpc/archiv...-software.aspx Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx Have fun! blackhead wrote: On 8 Aug, 22:22, "PA Bear [MS MVP]" wrote: What anti-virus application or security suite was installed BEFORE you did the repair install and was your subscription still current? I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. I did install Zone alarm, though. What anti-virus application or security suite is installed now and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Zone alarm and Avast anti-virus Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) No How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed http://support.microsoft.com/kb/917964 Was IE8 or IE7 installed when you did the Repair Install? IE8 was installed before I had the problems. The first repair that worked installed IE6. blackhead wrote: I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem?- Hide quoted text - - Show quoted text - |
#15
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Restart loop after Windows repair
= First reason to format & do a clean install:
I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. Then how did you get infected with "Internet.exe virus?" Bet you do P2P file-sharing & exchange stuff with friends via flash drives, yeah? And your computer's connected to the internet, yeah? = Second reason to format & do a clean install: A Repair Install will NOT resolve any sort of infection. See... Cleaning a Compromised System http://technet.microsoft.com/en-us/l.../cc700813.aspx = Third reason to format & do a clean install: IE8 was installed before I had the problems. The first repair that worked installed IE6. See KB917964. Assuming you did NOT uninstall IE8 (or IE7) prior to doing the Repair Install, Windows (and IE) is now in a "confused state." Your ONLY recourse now is to back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before connecting a flash drive, SDCard, or any other external drive to the computer: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/micro...5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/micro...66ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually before connecting any external drive to the computer: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/englis...moval_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/...tches/MCPR.exe Also see: Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/dat...lesharing.aspx http://blogs.technet.com/mmpc/archiv...-software.aspx Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx Have fun! blackhead wrote: On 8 Aug, 22:22, "PA Bear [MS MVP]" wrote: What anti-virus application or security suite was installed BEFORE you did the repair install and was your subscription still current? I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. I did install Zone alarm, though. What anti-virus application or security suite is installed now and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Zone alarm and Avast anti-virus Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) No How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed http://support.microsoft.com/kb/917964 Was IE8 or IE7 installed when you did the Repair Install? IE8 was installed before I had the problems. The first repair that worked installed IE6. blackhead wrote: I've been having problems with the Internet.exe virus which I thought I had removed from my computer using the Avast antivirus program. It meant having to do a repair of the Windows installation using the CD which worked. But after working for a day, the system crashed again, with a blue screen saying it was dumping the memory etc. I ran chkdsk /r which said it had corrected more than one error, and have tried to do a repair of the Windows installation, which manages to get through the first part where it says it has been successful and is rebooting. Unfortunately, it now keeps going to the blue screen where it gives a stop error 7E, rather than carrying on with the installation. Any idea as to what i can do to solve the problem?- Hide quoted text - - Show quoted text - |
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