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Fax monitor in XP not responding or displaying any data



 
 
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  #31  
Old September 13th 03, 03:41 PM
Glow
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
"Russ Valentine [MVP-Outlook]" wrote in message
...
They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
if it would cause problems like that why would they include it with the
disc. ...........?
"Russ Valentine [MVP-Outlook]" wrote in message
...
I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
the other disc did not have sp1 included. and yes it was a custom

install
I
prefer doing it that way I know whats being installed then. it

wasn't
the
first time I had installed xp that's for sure.

"Russ Valentine [MVP-Outlook]" wrote in message
...
But did your earlier disk also have SP1 preinstalled and did you

install
Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]





Ads
  #32  
Old September 13th 03, 09:59 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

Just so you don't misunderstand me, I'm telling you that you have an as yet
undocumented and non-reproducible problem. All known, reproducible causes of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a seemingly
new problem arises. So far, we don't have any. Until they can reproduce the
problem, they can't begin working on a solution.

When you go to Tools Fax Printer Status... in the Fax Console, what do you
see?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
"Russ Valentine [MVP-Outlook]" wrote in message
...
They prefer to discover and fix problems with fax after the software is
released rather than before
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
if it would cause problems like that why would they include it with

the
disc. ...........?
"Russ Valentine [MVP-Outlook]" wrote in message
...
I understand. The Custom install would not likely be the problem.

The
application of SP1 before Fax was installed might be. That is the

main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
the other disc did not have sp1 included. and yes it was a custom
install
I
prefer doing it that way I know whats being installed then. it

wasn't
the
first time I had installed xp that's for sure.

"Russ Valentine [MVP-Outlook]" wrote in message
...
But did your earlier disk also have SP1 preinstalled and did you
install
Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]







  #33  
Old September 14th 03, 02:31 AM
Glow
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

Everything in the console works properly the files move from incoming to
inbox as they should and indicate their status the problem is the
monitoring.
no alerts no response from fax monitor.

I do understand what you are saying I do realise that you can't help on a
problem you do not yet know much about.
I can't change a light bulb until I know it has blown either.

"Russ Valentine [MVP-Outlook]" wrote in message
...
Just so you don't misunderstand me, I'm telling you that you have an as

yet
undocumented and non-reproducible problem. All known, reproducible causes

of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a

seemingly
new problem arises. So far, we don't have any. Until they can reproduce

the
problem, they can't begin working on a solution.

When you go to Tools Fax Printer Status... in the Fax Console, what do

you
see?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
"Russ Valentine [MVP-Outlook]" wrote in message
...
They prefer to discover and fix problems with fax after the software

is
released rather than before
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
if it would cause problems like that why would they include it with

the
disc. ...........?
"Russ Valentine [MVP-Outlook]" wrote in message
...
I understand. The Custom install would not likely be the problem.

The
application of SP1 before Fax was installed might be. That is the

main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
the other disc did not have sp1 included. and yes it was a

custom
install
I
prefer doing it that way I know whats being installed then. it

wasn't
the
first time I had installed xp that's for sure.

"Russ Valentine [MVP-Outlook]" wrote in

message
...
But did your earlier disk also have SP1 preinstalled and did

you
install
Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]








  #34  
Old September 14th 03, 02:38 AM
Glow
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

opps sorry was thinking of a different spot.
Fax Printer- Local
Status Connecting....

"Russ Valentine [MVP-Outlook]" wrote in message
...
Just so you don't misunderstand me, I'm telling you that you have an as

yet
undocumented and non-reproducible problem. All known, reproducible causes

of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a

seemingly
new problem arises. So far, we don't have any. Until they can reproduce

the
problem, they can't begin working on a solution.

When you go to Tools Fax Printer Status... in the Fax Console, what do

you
see?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
ok thanks anyway guess ill have to make them call ahead if they going to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
"Russ Valentine [MVP-Outlook]" wrote in message
...
They prefer to discover and fix problems with fax after the software

is
released rather than before
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
if it would cause problems like that why would they include it with

the
disc. ...........?
"Russ Valentine [MVP-Outlook]" wrote in message
...
I understand. The Custom install would not likely be the problem.

The
application of SP1 before Fax was installed might be. That is the

main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
the other disc did not have sp1 included. and yes it was a

custom
install
I
prefer doing it that way I know whats being installed then. it

wasn't
the
first time I had installed xp that's for sure.

"Russ Valentine [MVP-Outlook]" wrote in

message
...
But did your earlier disk also have SP1 preinstalled and did

you
install
Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]








  #35  
Old September 14th 03, 04:15 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

Aha.
Connecting...
Definitely a new problem then. The previous cause of this would show "Not
accessible"
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
opps sorry was thinking of a different spot.
Fax Printer- Local
Status Connecting....

"Russ Valentine [MVP-Outlook]" wrote in message
...
Just so you don't misunderstand me, I'm telling you that you have an as

yet
undocumented and non-reproducible problem. All known, reproducible

causes
of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch

who
watch these groups closely to look for new or reproducible problems that
they can fix. That's why the steps to repro are so crucial when a

seemingly
new problem arises. So far, we don't have any. Until they can reproduce

the
problem, they can't begin working on a solution.

When you go to Tools Fax Printer Status... in the Fax Console, what do

you
see?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
ok thanks anyway guess ill have to make them call ahead if they going

to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
"Russ Valentine [MVP-Outlook]" wrote in message
...
They prefer to discover and fix problems with fax after the software

is
released rather than before
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
if it would cause problems like that why would they include it

with
the
disc. ...........?
"Russ Valentine [MVP-Outlook]" wrote in message
...
I understand. The Custom install would not likely be the

problem.
The
application of SP1 before Fax was installed might be. That is

the
main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
the other disc did not have sp1 included. and yes it was a

custom
install
I
prefer doing it that way I know whats being installed then. it
wasn't
the
first time I had installed xp that's for sure.

"Russ Valentine [MVP-Outlook]" wrote in

message
...
But did your earlier disk also have SP1 preinstalled and did

you
install
Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]










  #36  
Old September 14th 03, 04:18 AM
Glow
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

oh ok I'll just say HUH!

"Russ Valentine [MVP-Outlook]" wrote in message
...
Aha.
Connecting...
Definitely a new problem then. The previous cause of this would show "Not
accessible"
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
opps sorry was thinking of a different spot.
Fax Printer- Local
Status Connecting....

"Russ Valentine [MVP-Outlook]" wrote in message
...
Just so you don't misunderstand me, I'm telling you that you have an

as
yet
undocumented and non-reproducible problem. All known, reproducible

causes
of
this problem so far were fixed by SP1 or by the reg patches I posted.

The fax developers at Microsoft are a dedicated and hard working bunch

who
watch these groups closely to look for new or reproducible problems

that
they can fix. That's why the steps to repro are so crucial when a

seemingly
new problem arises. So far, we don't have any. Until they can

reproduce
the
problem, they can't begin working on a solution.

When you go to Tools Fax Printer Status... in the Fax Console, what

do
you
see?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
ok thanks anyway guess ill have to make them call ahead if they

going
to
send a fax on days I am not expecting them.
or maybe dig out supervoice again oh well.
"Russ Valentine [MVP-Outlook]" wrote in message
...
They prefer to discover and fix problems with fax after the

software
is
released rather than before
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
if it would cause problems like that why would they include it

with
the
disc. ...........?
"Russ Valentine [MVP-Outlook]" wrote in

message
...
I understand. The Custom install would not likely be the

problem.
The
application of SP1 before Fax was installed might be. That is

the
main
difference between your two installations.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
the other disc did not have sp1 included. and yes it was a

custom
install
I
prefer doing it that way I know whats being installed then.

it
wasn't
the
first time I had installed xp that's for sure.

"Russ Valentine [MVP-Outlook]" wrote in

message
...
But did your earlier disk also have SP1 preinstalled and

did
you
install
Fax
using a Custom install?
--
Russ Valentine
[MVP-Outlook]












  #37  
Old September 26th 03, 11:55 PM
Ashok Raj
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

Ahhh... at last i see one more person like me having
problems.. here are the possiblities

Iam also seeing the same, but it happened after i
relocated the modem to a different pci slot. it appears
that monitor can only show activity on one modem (if you
have more than 1 on your system). THe article suggests us
to use MMC (need to figure out where that is on my XP
home install.. think mmc is only on windows professional)

some modems have built in processors and they typically
dont report status back to system software, so you cant
monitor whats happening...

if it worked before and not now possibly you have more
than 1 modem in your system, or maybe switched the slots
around after installation...

Iam also waiting for a solution, but just a few
possibilities.

keep me in the loop if you get the monitor to work...

ashok
-----Original Message-----
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this

has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all

since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the

problem.
I assumed this worked before and now it doesn't. What

changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
List steps to reproduce......?

I don't have to DO anything to reproduce it is each

and
every time I send or receive a fax, notification

fails
to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or

receiving
fax. I have double checked settings everything is set

to
notify however no notification is given either by way

of
task bar or fax monitor when sending or receiving a

fax.
Modem responds, fax console receives the fax or sends

the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also

set
to
open when sending or receiveing a fax yet fails to do

so
the fax monitor will only open manually. and when it

does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once

the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and

every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
Well SP1 is already installed there are no

available
updates. The other week was not an update or

repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002

Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These

problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

"Glow" wrote in

message
...
Ok here is the problem I use my fax to both

send
and
receive sucessfully I have been using XP fax

for
the
last
six months. since I did a clean install a few

weeks
ago
however The Fax monitor shows absolutely

nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all

of
my
settings I have it set to open automatically

when
sending
and receiving yet it does not open if a fax is

being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it

has
been
opened or not (set to do so automatically

because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)

There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have

to
hang
up and call them back. If the fax monitor does

not
open
and does not respond to the activity I am

unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in

the
top
section and nothing at all appearing in the

lower
section. I only know what is going on by

checking
the
actual fax console.

I have removed then reconfigure the fax the

modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.

.

  #38  
Old September 27th 03, 02:19 AM
Ashok Raj
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

Is this Windows XP or XP Professional?

i use XP pro and dont see a problem. But on another
system i use XP home which exibits this same issue


-----Original Message-----
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this

has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all

since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the

problem.
I assumed this worked before and now it doesn't. What

changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
List steps to reproduce......?

I don't have to DO anything to reproduce it is each

and
every time I send or receive a fax, notification

fails
to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or

receiving
fax. I have double checked settings everything is set

to
notify however no notification is given either by way

of
task bar or fax monitor when sending or receiving a

fax.
Modem responds, fax console receives the fax or sends

the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also

set
to
open when sending or receiveing a fax yet fails to do

so
the fax monitor will only open manually. and when it

does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once

the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and

every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
Well SP1 is already installed there are no

available
updates. The other week was not an update or

repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002

Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These

problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

"Glow" wrote in

message
...
Ok here is the problem I use my fax to both

send
and
receive sucessfully I have been using XP fax

for
the
last
six months. since I did a clean install a few

weeks
ago
however The Fax monitor shows absolutely

nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all

of
my
settings I have it set to open automatically

when
sending
and receiving yet it does not open if a fax is

being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it

has
been
opened or not (set to do so automatically

because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)

There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have

to
hang
up and call them back. If the fax monitor does

not
open
and does not respond to the activity I am

unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in

the
top
section and nothing at all appearing in the

lower
section. I only know what is going on by

checking
the
actual fax console.

I have removed then reconfigure the fax the

modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.

.

  #39  
Old September 29th 03, 10:22 AM
Raghavendra R [MSFT]
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

This information my help.

The link
http://service1.symantec.com/SUPPORT...d?OpenDocument
has more details in case you happen to install Norton Internet Security.

And fax monitor can monitor only one modem when you have multiple modems.


--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

"Ashok Raj" wrote in message
...
Is this Windows XP or XP Professional?

i use XP pro and dont see a problem. But on another
system i use XP home which exibits this same issue


-----Original Message-----
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this

has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all

since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the

problem.
I assumed this worked before and now it doesn't. What

changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
List steps to reproduce......?

I don't have to DO anything to reproduce it is each

and
every time I send or receive a fax, notification

fails
to
happen the fax monitor fails to respond or acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or

receiving
fax. I have double checked settings everything is set

to
notify however no notification is given either by way

of
task bar or fax monitor when sending or receiving a

fax.
Modem responds, fax console receives the fax or sends

the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also

set
to
open when sending or receiveing a fax yet fails to do

so
the fax monitor will only open manually. and when it

does
so it does not display any current activity.....simply
has the answer now button even if the modem is in fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once

the
transmittal has completed it simply continues clocking
over the connection time with the modem active on the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and

every
time a fax is sent or received! it makes no difference
which program I send a fax from it makes no difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
Well SP1 is already installed there are no

available
updates. The other week was not an update or

repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002

Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair procedures
disabled the Fax Monitor
in the initial release of Windows XP. These

problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this
problem.
--
Russ Valentine
[MVP-Outlook]

"Glow" wrote in

message
...
Ok here is the problem I use my fax to both

send
and
receive sucessfully I have been using XP fax

for
the
last
six months. since I did a clean install a few

weeks
ago
however The Fax monitor shows absolutely

nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if you
extend
the display window. I have double checked all

of
my
settings I have it set to open automatically

when
sending
and receiving yet it does not open if a fax is

being
sent
or received. (this can be quite a hassle)it will
only
open manually yet it answers a Fax whether it

has
been
opened or not (set to do so automatically

because
without
the monitor responding I have no way to manually
receive
it conviently before my message bank kicks in)

There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then have

to
hang
up and call them back. If the fax monitor does

not
open
and does not respond to the activity I am

unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and receive
successfully however when receiving it does not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in

the
top
section and nothing at all appearing in the

lower
section. I only know what is going on by

checking
the
actual fax console.

I have removed then reconfigure the fax the

modem
the
lot....What more can I do I seriously need this
thing
working?


.



.



.

.



  #40  
Old October 7th 03, 04:41 AM
Andy MacAskill
external usenet poster
 
Posts: n/a
Default Fax monitor in XP not responding or displaying any data

Excuse me for interjecting. My fax monitor (XP Pro) was working just fine
until--yes, you got me thinking that Norton Personal Firewall (and/or Norton
SystemWorks) was the problem--until I installed that Firewall.

Thus, with your heads-up, I found this:
http://service1.symantec.com/SUPPORT... bar_sch_nam.

Much obliged.

"Russ Valentine [MVP-Outlook]" wrote in message
...
So do we now have all the steps to repro, or is there anything else you

can
think of? How did this installation differ from the one that worked?
Have you checked to make sure the problem isn't with Norton Internet
Security? Details on that on are available he

http://service1.symantec.com/SUPPORT...f?OpenDocument
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
no you can actually select what you install as part of the installation
process you simply need select a custom installation.

"Russ Valentine [MVP-Outlook]" wrote in message
...
I don't understand. The Fax Service is not installed by default with

the
OS.
It must be installed expressly from Control Panel Add/Remove.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
The fax was installed with the operating system I simply clicked on

add
in
the printer window in able to use it.


"Russ Valentine [MVP-Outlook]" wrote in message
...
But not disabled before you installed fax, right? And you

installed
Fax
after SP1?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
Russ as I mentioned earlier SP1 was included in the disc I have

which
means
it was installed before I even went near Norton. (and I usually
disable
Norton during the installations it only runs while I am

downloading)

"Russ Valentine [MVP-Outlook]" wrote in

message
...
Oh, ick. No wonder. That's why the steps to repro are so

important.
Next
time do your Norton Security last. It should never be running

when
you're
installing updates and core software.
There's no telling what might have gone awry. I'll post the

reg
patches
that
fixed this problem before SP1 was released so you can try

them.
I'm
not
sure
you ever got a complete installation of SP1.

Certain registry keys on which Fax depends can be wiped out by
certain
update or repair operations in
XP. Try the following:

1. Save the attachment to this post (or paste the text between
dashed
lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg -

this
would
apply
the key to the registry (assuming that Merge is the default

action).

3a. If double clicking the RENAMED file opens Notepad or

WordPad,
go
to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import'

and
navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/
NIS Next I begin installing everything else. all the
programs which I use on the computer is always the order
i do it.


-----Original Message-----
So in what order did you install Windows XP Fax and SP1?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc
as
my children destroyed the other one the new disc was
purchased. it is effectively a new computer. the rest
of
the software I am using on my computer now compared to
then is all the same isn't any logical reason it isn't
working. with this install I have had problems with my
email clients as well it seemed about two weeks after I
reinstalled most registry keys for both outlook express
and incredimail vanished under the email heading this
has
since been fixed by reinstalling incredimail however
outlook still does not seem to have regained them since
removing and adding it via windows componants. it is
recognised as a newsreader but not as an email program.
(since I do not use outlook for email it isn't a great
concern and incredimail has been repaired) This is the
only anomaly to appear since the new installation.
However the Fax monitor has not been working at all
since
I did a clean install of XP.

-----Original Message-----
Steps to reproduce means the steps that created the
problem.
I assumed this worked before and now it doesn't. What
changed between before
and now?
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
List steps to reproduce......?

I don't have to DO anything to reproduce it is each
and
every time I send or receive a fax, notification
fails
to
happen the fax monitor fails to respond or
acknowledge
activity. the Fax monitor simply does not respond or
notify ANY activity in relation to sending or
receiving
fax. I have double checked settings everything is
set
to
notify however no notification is given either by
way
of
task bar or fax monitor when sending or receiving a
fax.
Modem responds, fax console receives the fax or
sends
the
fax and responds accordingly the problem is no
notification taking place. The fax monitor is also
set
to
open when sending or receiveing a fax yet fails to
do
so
the fax monitor will only open manually. and when it
does
so it does not display any current
activity.....simply
has the answer now button even if the modem is in
fact
sending or receiving a fax at that moment. Also when
receiving a fax the program does not disconnect once
the
transmittal has completed it simply continues
clocking
over the connection time with the modem active on
the
phone line. When a fax has completed sending it does
actually disengage the line once completed this
connection issue is only in regards to receiving.


The problem with the notification happens each and
every
time a fax is sent or received! it makes no
difference
which program I send a fax from it makes no
difference
who or which fax machine I receive a fax from.

-----Original Message-----
Nope. No similar issues reported to date.
List the steps to repro your problem precisely.
--
Russ Valentine
[MVP-Outlook]
"Glow" wrote in message
...
Well SP1 is already installed there are no
available
updates. The other week was not an update or
repair
I
completely reformatted my HDD and installed from
scratch..

any other suggestions....?


it is not the initial releaseit is in fact

Microsoft Windows XP Professional Version 2002
Service
pack 1 is included on the disc.

what is wrong with this thing.....

-----Original Message-----
A number of standard update and repair
procedures
disabled the Fax Monitor
in the initial release of Windows XP. These
problems
were fixed in Service
Pack 1. Make sure you apply SP1 if you notice
this
problem.
--
Russ Valentine
[MVP-Outlook]

"Glow" wrote in
message
...
Ok here is the problem I use my fax to both
send
and
receive sucessfully I have been using XP fax
for
the
last
six months. since I did a clean install a few
weeks
ago
however The Fax monitor shows absolutely
nothing
in
the
way of activity. it opens up it gives me the
options to
answer now or hide etc. but shows nothing if
you
extend
the display window. I have double checked all
of
my
settings I have it set to open automatically
when
sending
and receiving yet it does not open if a fax is
being
sent
or received. (this can be quite a hassle)it
will
only
open manually yet it answers a Fax whether it
has
been
opened or not (set to do so automatically
because
without
the monitor responding I have no way to
manually
receive
it conviently before my message bank kicks in)
There
is
the problem I have to disable it otherwise it
interupts
my phone calls. and if it does that i then
have
to
hang
up and call them back. If the fax monitor does
not
open
and does not respond to the activity I am
unable
to
disconnect it. nothing appears in the task bar
either
though it should.
The Fax itself works I can both send and
receive
successfully however when receiving it does
not
hang up
once the transmittal has completed it simply
continues
to
clock over the duration of the connection in
the
top
section and nothing at all appearing in the
lower
section. I only know what is going on by
checking
the
actual fax console.

I have removed then reconfigure the fax the
modem
the
lot....What more can I do I seriously need
this
thing
working?


.



.



.



.


















 




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