Win XP Pro Fax Doesn't Track Anything

Today i could solve the problem in my configuration.
First I disabled all services from Symantec (msconfig)the problem was
over.After that I enabled step by step every symantec-service and did a
Windows restart ;the problem was caused by the Norton Unerase
protection-service! ( a part off Norton System Works) ; wenn this service
was disabled and all other services enabled, the fax was working fine again
and the monitor did a normal popup!

After that a enabled the Norton Unerase protection-service in msconfig
again.

In the option "utilities " Norton Protection (from Norton Systemworks )
the option "Security IN " was disabled.( i did not need this service)

After I had "enabled" this option and a windows-restart the fax problem was
over!!

The next step was still once time to disable the service again.....the fax
service stayed OK!!!

My problem has been solved.

The work around: once enable/disable the Norton Protection "securityservice"


Greatings

hge




"Russ Valentine [MVP-Outlook]" schreef in bericht
...
By steps to repro, I meant the configuration changes you made to your
system
before the Fax monitor stopped working. NAV is a common cause of similar
problems, and it has nothing to do with trying to access the Internet,
which
the Fax monitor is not trying to do. It just has to do with poor design of
NAV.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Thanks to Russ for the attempts to help, and thanks hge for pointing me
to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform
that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built
my
system last December, the fax monitor operated properly. I am at a
total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then
the
following morning when the telephone rang, I also heard the familiar
jingle
from Fax Monitor. Checking its listing, there were several entries
noting
the phone was ringing, the caller id, and subsequent ring events. I
didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to
do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of
Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't
Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is
Microsoft
Fax trying to gain access to the Internet, anyway?

- John

Today i could solve the problem in my configuration.
First I disabled all services from Symantec (msconfig)the problem was
over.After that I enabled step by step every symantec-service and did a
Windows restart ;the problem was caused by the Norton Unerase
protection-service! ( a part off Norton System Works) ; wenn this service
was disabled and all other services enabled, the fax was working fine again
and the monitor did a normal popup!

After that a enabled the Norton Unerase protection-service in msconfig
again.

In the option "utilities " Norton Protection (from Norton Systemworks )
the option "Security IN " was disabled.( i did not need this service)

After I had "enabled" this option and a windows-restart the fax problem was
over!!

The next step was still once time to disable the service again.....the fax
service stayed OK!!!

My problem has been solved.

The work around: once enable/disable the Norton Protection "securityservice"


Greatings

hge




"Russ Valentine [MVP-Outlook]" schreef in bericht
...
By steps to repro, I meant the configuration changes you made to your
system
before the Fax monitor stopped working. NAV is a common cause of similar
problems, and it has nothing to do with trying to access the Internet,
which
the Fax monitor is not trying to do. It just has to do with poor design of
NAV.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Thanks to Russ for the attempts to help, and thanks hge for pointing me
to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform
that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built
my
system last December, the fax monitor operated properly. I am at a
total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then
the
following morning when the telephone rang, I also heard the familiar
jingle
from Fax Monitor. Checking its listing, there were several entries
noting
the phone was ringing, the caller id, and subsequent ring events. I
didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to
do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of
Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't
Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is
Microsoft
Fax trying to gain access to the Internet, anyway?

- John

OK, I see what you mean. Unfortunately, I can't think of anything that was
changed between the times that Fax Monitor worked and when it stopped
working. In particular, it began working again on 4/13, but then returned
to abnormal behavior and stopped working the following day. The only change
I can think of was that I set up NIS firewall rules for Win XP Fax
(fxsclnt.exe) to permit (1) inbound connections from any computer, any
adapter, TCP protocol, on local ports 1024, 1034, and 1044; and (2) inbound
and outbound connections from and to any computer, any adapter, UDP
protocol, on remote domain port 53. I've experienced Fax Monitor failing to
operate both with and without these firewall settings.

- John

Today i could solve the problem in my configuration.
First I disabled all services from Symantec (msconfig)the problem was
over.After that I enabled step by step every symantec-service and did a
Windows restart ;the problem was caused by the Norton Unerase
protection-service! ( a part off Norton System Works) ; wenn this service
was disabled and all other services enabled, the fax was working fine again
and the monitor did a normal popup!

After that a enabled the Norton Unerase protection-service in msconfig
again.

In the option "utilities " Norton Protection (from Norton Systemworks )
the option "Security IN " was disabled.( i did not need this service)

After I had "enabled" this option and a windows-restart the fax problem was
over!!

The next step was still once time to disable the service again.....the fax
service stayed OK!!!

My problem has been solved.

The work around: once enable/disable the Norton Protection "securityservice"


Greatings

hge




"Russ Valentine [MVP-Outlook]" schreef in bericht
...
By steps to repro, I meant the configuration changes you made to your
system
before the Fax monitor stopped working. NAV is a common cause of similar
problems, and it has nothing to do with trying to access the Internet,
which
the Fax monitor is not trying to do. It just has to do with poor design of
NAV.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Thanks to Russ for the attempts to help, and thanks hge for pointing me
to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform
that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built
my
system last December, the fax monitor operated properly. I am at a
total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then
the
following morning when the telephone rang, I also heard the familiar
jingle
from Fax Monitor. Checking its listing, there were several entries
noting
the phone was ringing, the caller id, and subsequent ring events. I
didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to
do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of
Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't
Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is
Microsoft
Fax trying to gain access to the Internet, anyway?

- John

Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security
Service running, but Microsoft Fax Monitor still doesn't work.

- John

Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security
Service running, but Microsoft Fax Monitor still doesn't work.

- John

Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security
Service running, but Microsoft Fax Monitor still doesn't work.

- John

Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security
Service running, but Microsoft Fax Monitor still doesn't work.

- John