Fax Console - Missing sent items

I'm using The fax Console built into win XP and have a problem with the sent
items folder.

Although it lists 14 items in the status bar at the bottom, all are
invisible! If I hover the mouse in the right pane where they should be
listed a flag appears showing date and time sent. If I double click, the
item opens for viewing. But its just not listed. It's almost like white text
on a white background..... :-s

Inbox and Out box are fine, it's only the sent folder.

I've tried removing Fax via add/remove programmes twice now to no avail.
First time I removed, rebooted and then added back. Second time I left it
over night between. No joy.

I feel sure the problem is down to an errant registry key, if only I knew
where to look!



Steve

In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
The sent folder is the default.

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\SentItems

Just wondering if the fact that it is the ''All Users'' folder is
relevant?

Mine used to display properly until about 5-6 weeks ago. Not sure of
exactly
when it stopped working as I only use the program about once a week. the
number of items and dates suggest that all are there, so we aren't
losing
data, just unable to see.

The fact that hovering the mouse brings up the description flag and that
you
can double click and open the item is most bizzarre. I've placed a
screenshot at
http://homepage.ntlworld.com/steve-m...screenshot.jpg
if
you want to see excactly what I mean.

I download the windows updates as soon as they are available so perhaps
there's a link there? Can't think of anything else I've added to my
machine
recently.

I'm stumped as to why removing and re-installing doesn't solve the
problem.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
I've seen a handful of similar reports but no one has been able to
reproduce
this problem. Did the items in your Sent Items Folder ever display
correctly? If so, what changed before they stopped displaying? How
many
items would you expect there to be in that Folder? Does 14 sound
accurate
to
you?

For starters, I'd suggest checking whether the setting for archiving
your
sent Faxes refers to the correct folder, then opening that folder in
Windows
Explorer to see what appears there.
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
news I'm using The fax Console built into win XP and have a problem with
the
sent
items folder.

Although it lists 14 items in the status bar at the bottom, all are
invisible! If I hover the mouse in the right pane where they should
be
listed a flag appears showing date and time sent. If I double click,
the
item opens for viewing. But its just not listed. It's almost like
white
text
on a white background..... :-s

Inbox and Out box are fine, it's only the sent folder.

I've tried removing Fax via add/remove programmes twice now to no
avail.
First time I removed, rebooted and then added back. Second time I
left
it
over night between. No joy.

I feel sure the problem is down to an errant registry key, if only I
knew
where to look!



Steve

This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
This afternoon I needed to send a fax.

Before doing so I changed the archive folder to point to a different
location. Hey Presto! After sending the fax it was now visible in the sent
folder.

I copied the files over from the old folder and they immediately became
invisible again.

By trial and error I eventually established that just one file was causing
the problem. Presumably it had become corrupt in such a way that it was
still a valid Tiff file, but Fax Console no longer liked it.

Anyway problem solved.

Perhaps if the above makes any sense to you Russ you can offer an
explanation, otherwise might be useful for anyone else suffering the same
symptoms.

Steve

"Steve Mitchell" wrote in message
...
In windows explorer there are 15 items (one is the thumbs db file)

By default, double clicking there launches the windows picture and fax
viewer. Right clicking also allows me to use any of the other programs I
have.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
Removing and reinstalling rarely solves anything.
How many items are in your SentItems folder when you look in Windows
Explorer? Do they all appear as TIF files and can you open and view
them
there? If so, what application launches?
--
Russ Valentine
[MVP-Outlook]

By changing the file before sending the new fax I ended up with just one
file in the sent folder which appeared perfectly.

As soon as I copied over the other saved files from the other folder the
problem re-appeared. So I then tried them one at a time, starting with the
newest thinking it was a particular date point causing the problem. When the
problem re-occurred I removed the file and the problem corrected itself
after I'd closed and re-started fax console. Adding files after the 'corrupt
one' worked ok to. Hence isolating it down to just one file.

Closing and re-starting Fax Console after each change is necessary to.
Presumably that list is built at start up, so no changes are visible until
after you close and re-open it.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]

By changing the file before sending the new fax I ended up with just one
file in the sent folder which appeared perfectly.

As soon as I copied over the other saved files from the other folder the
problem re-appeared. So I then tried them one at a time, starting with the
newest thinking it was a particular date point causing the problem. When the
problem re-occurred I removed the file and the problem corrected itself
after I'd closed and re-started fax console. Adding files after the 'corrupt
one' worked ok to. Hence isolating it down to just one file.

Closing and re-starting Fax Console after each change is necessary to.
Presumably that list is built at start up, so no changes are visible until
after you close and re-open it.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]

By changing the file before sending the new fax I ended up with just one
file in the sent folder which appeared perfectly.

As soon as I copied over the other saved files from the other folder the
problem re-appeared. So I then tried them one at a time, starting with the
newest thinking it was a particular date point causing the problem. When the
problem re-occurred I removed the file and the problem corrected itself
after I'd closed and re-started fax console. Adding files after the 'corrupt
one' worked ok to. Hence isolating it down to just one file.

Closing and re-starting Fax Console after each change is necessary to.
Presumably that list is built at start up, so no changes are visible until
after you close and re-open it.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]

By changing the file before sending the new fax I ended up with just one
file in the sent folder which appeared perfectly.

As soon as I copied over the other saved files from the other folder the
problem re-appeared. So I then tried them one at a time, starting with the
newest thinking it was a particular date point causing the problem. When the
problem re-occurred I removed the file and the problem corrected itself
after I'd closed and re-started fax console. Adding files after the 'corrupt
one' worked ok to. Hence isolating it down to just one file.

Closing and re-starting Fax Console after each change is necessary to.
Presumably that list is built at start up, so no changes are visible until
after you close and re-open it.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]

So there was nothing that indicated the file as corrupt, like an invalid
extension? Could you open this corrupt file from the SentItems folder?
This will be a rather laborious solution, but it's nice to know what caused
it.
--
Russ Valentine
[MVP-Outlook]
"Steve Mitchell" wrote in message
...
By changing the file before sending the new fax I ended up with just one
file in the sent folder which appeared perfectly.

As soon as I copied over the other saved files from the other folder the
problem re-appeared. So I then tried them one at a time, starting with the
newest thinking it was a particular date point causing the problem. When
the
problem re-occurred I removed the file and the problem corrected itself
after I'd closed and re-started fax console. Adding files after the
'corrupt
one' worked ok to. Hence isolating it down to just one file.

Closing and re-starting Fax Console after each change is necessary to.
Presumably that list is built at start up, so no changes are visible until
after you close and re-open it.

Steve

"Russ Valentine [MVP-Outlook]" wrote in message
...
How did you establish that "just one file was causing the problem?"
--
Russ Valentine
[MVP-Outlook]