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Help. CD/DVD drive not found after using most recent Windows Update



 
 
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  #16  
Old June 11th 15, 04:37 AM posted to alt.comp.os.windows-8
Paul in Houston TX[_2_]
external usenet poster
 
Posts: 999
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that
uses the CD/DVD. Windows could not find the CD/DVD Rom device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently
as yesterday.

According to Device Manager, the driver for it is current and up to
date. The device shows up underneath the CD/DVD Rom category in Device
Manager. I can physically open and close the drive itself. I have
just unistalled and then re-installed the driver using Device Manager,
shutting down my pc and restarting at each stage. It did not fix my
problem.

Device Manager had the following info, which unfortunately, doesn't
mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating back to 2006,
but the answers didn't make sense to me, they seemed to just say they
got it working, but not HOW they got it working.

My troubleshooting was on the premise that I could fix it by deleting
and re-installing the driver. That did not work. What next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and uninstall the
most recent updates to see if that fixes my problem, but this is
uncharted territory for me.

Thanks.


Bad drive? Can you put it in another machine or swap for known good one?
Does the drive show up in bios / uefi?

Ads
  #17  
Old June 11th 15, 05:22 AM posted to alt.comp.os.windows-8
BobbyM[_2_]
external usenet poster
 
Posts: 86
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 6/11/2015 12:37 PM, Paul in Houston TX wrote:
Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that
uses the CD/DVD. Windows could not find the CD/DVD Rom device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently
as yesterday.

According to Device Manager, the driver for it is current and up to
date. The device shows up underneath the CD/DVD Rom category in Device
Manager. I can physically open and close the drive itself. I have
just unistalled and then re-installed the driver using Device Manager,
shutting down my pc and restarting at each stage. It did not fix my
problem.

Device Manager had the following info, which unfortunately, doesn't
mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating back to 2006,
but the answers didn't make sense to me, they seemed to just say they
got it working, but not HOW they got it working.

My troubleshooting was on the premise that I could fix it by deleting
and re-installing the driver. That did not work. What next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and uninstall the
most recent updates to see if that fixes my problem, but this is
uncharted territory for me.

Thanks.


Bad drive? Can you put it in another machine or swap for known good one?
Does the drive show up in bios / uefi?


It sounds like the OP is leery of fiddling with the inner workings of
the computer. As someone else suggested, it's possible he's got a loose
data connector, either on the hard drive or the MB. But he'd rather
spend his time seeing how many times he can reinstall drivers & updates
& roll back his system.


  #18  
Old June 11th 15, 06:02 AM posted to alt.comp.os.windows-8
Paul in Houston TX[_2_]
external usenet poster
 
Posts: 999
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

BobbyM wrote:
On 6/11/2015 12:37 PM, Paul in Houston TX wrote:
Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that
uses the CD/DVD. Windows could not find the CD/DVD Rom device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently
as yesterday.

According to Device Manager, the driver for it is current and up to
date. The device shows up underneath the CD/DVD Rom category in Device
Manager. I can physically open and close the drive itself. I have
just unistalled and then re-installed the driver using Device Manager,
shutting down my pc and restarting at each stage. It did not fix my
problem.

Device Manager had the following info, which unfortunately, doesn't
mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating back to 2006,
but the answers didn't make sense to me, they seemed to just say they
got it working, but not HOW they got it working.

My troubleshooting was on the premise that I could fix it by deleting
and re-installing the driver. That did not work. What next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and uninstall the
most recent updates to see if that fixes my problem, but this is
uncharted territory for me.

Thanks.


Bad drive? Can you put it in another machine or swap for known good one?
Does the drive show up in bios / uefi?


It sounds like the OP is leery of fiddling with the inner workings of the computer. As
someone else suggested, it's possible he's got a loose data connector, either on the hard
drive or the MB. But he'd rather spend his time seeing how many times he can reinstall
drivers & updates & roll back his system.


Yup, that's one of the first things to check.

  #19  
Old June 11th 15, 06:47 AM posted to alt.comp.os.windows-8
Yes[_2_]
external usenet poster
 
Posts: 76
Default Help. CD/DVD drive not found after using most recent Windows Update

BobbyM wrote:

On 6/11/2015 12:37 PM, Paul in Houston TX wrote:
Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game
that uses the CD/DVD. Windows could not find the CD/DVD Rom
device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as
recently as yesterday.

According to Device Manager, the driver for it is current and up
to date. The device shows up underneath the CD/DVD Rom category
in Device Manager. I can physically open and close the drive
itself. I have just unistalled and then re-installed the driver
using Device Manager, shutting down my pc and restarting at each
stage. It did not fix my problem.

Device Manager had the following info, which unfortunately,
doesn't mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating back to
2006, but the answers didn't make sense to me, they seemed to
just say they got it working, but not HOW they got it working.

My troubleshooting was on the premise that I could fix it by
deleting and re-installing the driver. That did not work. What
next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and uninstall
the most recent updates to see if that fixes my problem, but this
is uncharted territory for me.

Thanks.


Bad drive? Can you put it in another machine or swap for known
good one? Does the drive show up in bios / uefi?


It sounds like the OP is leery of fiddling with the inner workings of
the computer. As someone else suggested, it's possible he's got a
loose data connector, either on the hard drive or the MB. But he'd
rather spend his time seeing how many times he can reinstall drivers
& updates & roll back his system.


Well, given that it seems much more likely that the problem is due to
software (the Windows Update in this case) than to a loose connection
coincidentally happening at the exact same time as a software update,
you should understand why I would consider there'd be a higher
probability of success and therefore spending less time overall by
focusing first on the software aspect to be a more productive use of my
time. To each their own of course. That doesn't mean I won't open up
the insides, but when/if I do, it'll be more to try the suggestion
about switching the SATA port connection in an effort to force Windows
to see the drive.

switching out the drive for a known working drive, I don't have one
around here.

I've seen some good suggestions about troubleshooting the problem and
will be following up on them. But this machine is NOT a production
machine in an office, so I do have the luxury of moving at a snail's
pace. With the heat here, that's probably about the rate at which I'll
be able to move :-)
  #20  
Old June 11th 15, 07:38 AM posted to alt.comp.os.windows-8
BobbyM[_2_]
external usenet poster
 
Posts: 86
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 6/11/2015 2:47 PM, Yes wrote:
BobbyM wrote:

On 6/11/2015 12:37 PM, Paul in Houston TX wrote:
Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game
that uses the CD/DVD. Windows could not find the CD/DVD Rom
device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as
recently as yesterday.

According to Device Manager, the driver for it is current and up
to date. The device shows up underneath the CD/DVD Rom category
in Device Manager. I can physically open and close the drive
itself. I have just unistalled and then re-installed the driver
using Device Manager, shutting down my pc and restarting at each
stage. It did not fix my problem.

Device Manager had the following info, which unfortunately,
doesn't mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating back to
2006, but the answers didn't make sense to me, they seemed to
just say they got it working, but not HOW they got it working.

My troubleshooting was on the premise that I could fix it by
deleting and re-installing the driver. That did not work. What
next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and uninstall
the most recent updates to see if that fixes my problem, but this
is uncharted territory for me.

Thanks.

Bad drive? Can you put it in another machine or swap for known
good one? Does the drive show up in bios / uefi?


It sounds like the OP is leery of fiddling with the inner workings of
the computer. As someone else suggested, it's possible he's got a
loose data connector, either on the hard drive or the MB. But he'd
rather spend his time seeing how many times he can reinstall drivers
& updates & roll back his system.


Well, given that it seems much more likely that the problem is due to
software (the Windows Update in this case) than to a loose connection
coincidentally happening at the exact same time as a software update,
you should understand why I would consider there'd be a higher
probability of success and therefore spending less time overall by
focusing first on the software aspect to be a more productive use of my
time. To each their own of course. That doesn't mean I won't open up
the insides, but when/if I do, it'll be more to try the suggestion
about switching the SATA port connection in an effort to force Windows
to see the drive.

switching out the drive for a known working drive, I don't have one
around here.

I've seen some good suggestions about troubleshooting the problem and
will be following up on them. But this machine is NOT a production
machine in an office, so I do have the luxury of moving at a snail's
pace. With the heat here, that's probably about the rate at which I'll
be able to move :-)


Depending upon the type of case you have, checking the cables and/or
switching the connection to the MB takes about 5 minutes - that's all
I'm saying. You've spent a heck of a lot more time than that already
with no favorable results. What I and others suggested would have been
the easiest thing to check to rule out & then move on to other more time
consuming trials such as what you've tried & will be trying.


  #21  
Old June 11th 15, 09:15 AM posted to alt.comp.os.windows-8
Yes[_2_]
external usenet poster
 
Posts: 76
Default Help. CD/DVD drive not found after using most recent Windows Update

BobbyM wrote:


Depending upon the type of case you have, checking the cables and/or
switching the connection to the MB takes about 5 minutes - that's all
I'm saying. You've spent a heck of a lot more time than that already
with no favorable results. What I and others suggested would have
been the easiest thing to check to rule out & then move on to other
more time consuming trials such as what you've tried & will be trying.


Case yes, but where it's physically located, no. It is a really big
hassle to take out, unplug existing cords and cables, find and clear
space in another room to place it flat in a lit area to see what I'm
doing and then to put it back after reconnecting cables and making sure
they're OK as well.

Completed uninstalling the WU patches. Turns out that's not the
problem after all. Windows did not see the CD-ROM drive.

As suggested, checked my BIOS. BIOS recognizes the CD-ROM/DVD drive,
but changing boot order to the CD-ROM first did not force Windows to
recognize drive.

As I work on this, I remember now that i did break down and accept the
Windows 10 Update reservation option. According to Microsoft's
literature this should have placed an app to check hardware
compatibility with that for Windows 10. For some reason, I seem to
remember a message but don't recall what it was about. At the time, it
did not have any meaning, and a day later is like a year later
remembering something that just seemed to flit up on the screen for a
few seconds. sigh.

I've been reviewing the events for the drive. The events log shows it
configures but mentions "outranked driver". The next event log entry
is failure saying it had a problem starting.
  #22  
Old June 11th 15, 01:43 PM posted to alt.comp.os.windows-8
Slimer
external usenet poster
 
Posts: 300
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 2015-06-10 8:44 PM, Ken1943 wrote:

I'm curious as to whether he's doing the same thing in freaking out,
within 5 seconds, because Windows hasn't loaded his game CD.


My only thought was a reboot for the update reading the cd. I never did
it, but the elephant shows up every so often along with, gee I remember
something like that.


When something doesn't work in Windows, there's usually a logical
explanation for it. A reboot might fix it, but I doubt that he hasn't
tried that. In fact, his removing the CD-ROM from the device manager and
re-installing it, as he said that he did, shows that we're not dealing
with a moron. It might just be a question of impatience.

--
Slimer
Proud "wintroll"
Encrypt.
  #23  
Old June 11th 15, 01:55 PM posted to alt.comp.os.windows-8
Slimer
external usenet poster
 
Posts: 300
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 2015-06-10 10:30 PM, Yes wrote:
Slimer wrote:

On 2015-06-10 8:23 PM, Ken1943 wrote:
On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes"
wrote:

I used Windows Update today. Afterwards, I wanted to play a game
that uses the CD/DVD. Windows could not find the CD/DVD Rom
device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as
recently as yesterday.

According to Device Manager, the driver for it is current and up
to date. The device shows up underneath the CD/DVD Rom category
in Device Manager. I can physically open and close the drive
itself. I have just unistalled and then re-installed the driver
using Device Manager, shutting down my pc and restarting at each
stage. It did not fix my problem.

Device Manager had the following info, which unfortunately,
doesn't mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating back to
2006, but the answers didn't make sense to me, they seemed to
just say they got it working, but not HOW they got it working.

My troubleshooting was on the premise that I could fix it by
deleting and re-installing the driver. That did not work. What
next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and uninstall
the most recent updates to see if that fixes my problem, but this
is uncharted territory for me.

Thanks.
Did you, by any chance, have a cd/dvd in the drive ?


He did. He was explaining how he was trying to get a CD-based game to
play.

To be honest, I had a similar problem when I was ripping my CD
collection to WMA Pro not too long ago. However, it had a lot to do
with the fact that I expected the CD in the drive to be recognized by
the OS within seconds of it being inserted and didn't allow the
system to load and detect the contents of the CD. Once I started
being patient, it started consistently reading my media.

I'm curious as to whether he's doing the same thing in freaking out,
within 5 seconds, because Windows hasn't loaded his game CD.


I don't believe so. I have autorun disabled on my pc. Instead I click
on the game's executable on my HD. Normally, it checks the CD to
confirm that the game's CD is present and then loads the game from the
HD installation, not from the CD-ROM.

Instead of what I'm used to it doing, I now get a pop-up windwo stating
that "CD-ROM drive not found" with the additional message "unable to
find a CD-ROM/DVD drive on this computer". Although there may be other
reasons, I still think it was something to do with the Windows Update
that I did earlier today; it is just too coincidental. I have not
installed any software since early May.


I hate to say this but there's a slight chance that the CD-ROM is
actually defective and that the reason Windows can't find it is simply
because it doesn't work anymore.

If it's a desktop, this shouldn't be too much of an issue since drives
of the sort cost little to nothing nowadays. If it's a laptop, obviously
it's more of an issue. In a desktop, I'd try plugging in a different
drive and checking to see if it works. If it does and the original one
doesn't once you plug it back in, it's just toast. However, in a laptop,
switching is a lot more difficult.

Do me a favour and go into the BIOS when your computer boots up. Check
to see if the drive is detected in there. If it is, you know you're
dealing with an issue which is specific to Windows. If it doesn't, you
know that it's defective.


--
Slimer
Proud "wintroll"
Encrypt.
  #24  
Old June 11th 15, 04:31 PM posted to alt.comp.os.windows-8
Yes[_2_]
external usenet poster
 
Posts: 76
Default Help. CD/DVD drive not found after using most recent Windows Update

Slimer wrote:

On 2015-06-10 10:30 PM, Yes wrote:
Slimer wrote:

On 2015-06-10 8:23 PM, Ken1943 wrote:
On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes"
wrote:

I used Windows Update today. Afterwards, I wanted to play a
game that uses the CD/DVD. Windows could not find the CD/DVD
Rom device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as
recently as yesterday.

According to Device Manager, the driver for it is current and
up to date. The device shows up underneath the CD/DVD Rom
category in Device Manager. I can physically open and close
the drive itself. I have just unistalled and then
re-installed the driver using Device Manager, shutting down
my pc and restarting at each stage. It did not fix my
problem.

Device Manager had the following info, which unfortunately,
doesn't mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating
back to 2006, but the answers didn't make sense to me, they
seemed to just say they got it working, but not HOW they got
it working.

My troubleshooting was on the premise that I could fix it by
deleting and re-installing the driver. That did not work.
What next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and
uninstall the most recent updates to see if that fixes my
problem, but this is uncharted territory for me.

Thanks.
Did you, by any chance, have a cd/dvd in the drive ?

He did. He was explaining how he was trying to get a CD-based
game to play.

To be honest, I had a similar problem when I was ripping my CD
collection to WMA Pro not too long ago. However, it had a lot to
do with the fact that I expected the CD in the drive to be
recognized by the OS within seconds of it being inserted and
didn't allow the system to load and detect the contents of the
CD. Once I started being patient, it started consistently reading
my media.

I'm curious as to whether he's doing the same thing in freaking
out, within 5 seconds, because Windows hasn't loaded his game CD.


I don't believe so. I have autorun disabled on my pc. Instead I
click on the game's executable on my HD. Normally, it checks the
CD to confirm that the game's CD is present and then loads the game
from the HD installation, not from the CD-ROM.

Instead of what I'm used to it doing, I now get a pop-up windwo
stating that "CD-ROM drive not found" with the additional message
"unable to find a CD-ROM/DVD drive on this computer". Although
there may be other reasons, I still think it was something to do
with the Windows Update that I did earlier today; it is just too
coincidental. I have not installed any software since early May.


I hate to say this but there's a slight chance that the CD-ROM is
actually defective and that the reason Windows can't find it is
simply because it doesn't work anymore.

If it's a desktop, this shouldn't be too much of an issue since
drives of the sort cost little to nothing nowadays. If it's a laptop,
obviously it's more of an issue. In a desktop, I'd try plugging in a
different drive and checking to see if it works. If it does and the
original one doesn't once you plug it back in, it's just toast.
However, in a laptop, switching is a lot more difficult.

Do me a favour and go into the BIOS when your computer boots up.
Check to see if the drive is detected in there. If it is, you know
you're dealing with an issue which is specific to Windows. If it
doesn't, you know that it's defective.


The CD-ROM is listed in BIOS. In fact, I changed it to be the first
bootable device in hopes that that would force Windows to recognize it
when the Windows OS kicks in. That didn't work out, however. Windows
booted up but the drive was not recognized.

I have gone back to the event logs for this device. As a practical
matter, it seems that there are only two entries of note.

The first entry has the description "device configured (cdrom.inf)".
Its content:

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
..0.0 was configured.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16384
Driver Provider: Microsoft
Driver Section: cdrom_install
Driver Rank: 0xFF0004
Matching Device Id: GenCdRom
Outranked Drivers: cdrom.inf:GenCdRom:00FF2000
Device Updated: false


The second entry has the description "Device not started (cdrom)".

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
..0.0 had a problem starting.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

From what I've read so far, "outranked drivers" suggests there are two
or more drivers for a device, but I don't know yet if that's what the
term really means. I did a quick peek using regedit to look for the
class guid string and found multiple entries across the different hives
(term?) of the registry. I don't know if that is normal or not. One
thing that struck me as odd was that the last item I found had no
values for the two fields in it, but I stopped at that point because it
was late and I need a much clearer head to try to make sense of what I
saw :-)
  #25  
Old June 11th 15, 05:07 PM posted to alt.comp.os.windows-8
Yes[_2_]
external usenet poster
 
Posts: 76
Default Help. CD/DVD drive not found after using most recent Windows Update

Slimer wrote:

On 2015-06-10 8:44 PM, Ken1943 wrote:

I'm curious as to whether he's doing the same thing in freaking
out, within 5 seconds, because Windows hasn't loaded his game CD.


My only thought was a reboot for the update reading the cd. I never
did it, but the elephant shows up every so often along with, gee I
remember something like that.


When something doesn't work in Windows, there's usually a logical
explanation for it. A reboot might fix it, but I doubt that he hasn't
tried that. In fact, his removing the CD-ROM from the device manager
and re-installing it, as he said that he did, shows that we're not
dealing with a moron. It might just be a question of impatience.


Thank you for the vote of confidence :-) Regrettably, there are many
times where I do feel like a moron because it reminds me how much I
don't know :-)

In this case, though, I would not use the term "freaking out" as much
as getting ****ed off with my pc because the only changes I made before
the event - the CD-ROM no longer was recognized by the OS - involved
Windows Update. To me that was the logical explanation all other
things considered being equal.

The next possibility on my checklist regards Microsoft's Windows 10
Update offer. It placed itself at the top of the line when opening
Action Center. ISTR that at the same time I did the regular WU, I
finally relented to install the Win 10 update offer because all it was
supposed to do from what I read was install an app to double check
hardware compatibility of the existing pc with Windows 10. I had
expected it to put a clickable icon to run it when I was ready. I
notice that I now have an icon "Get Windows 10" in the systray bar
that will open a window with a four or five shot slideshow plugging
Windows 10 but seems useless otherwise. I also now seem to recall that
a window popped up at some point while I was doing this but I forget
what it specifically said because like so much of Microsoft's warning
messages it was cryptic and seemed unrelated to anything I was doing
right then.

Regardless, poring over the registry entries relating to the class
guid, yet another possibility pops up to me that somehow there may be
security protocols being invoked to prevent the cd-rom from starting.
I've noted that in one reg entry SYSTEM is named, in another USER and
in yet a third the name I gave my computer when I initially installed
Windows 8.1 I'll have to research that in more depth, probably by
starting to post in the official MS forums.

And yet another possibility is that it seems like there may be some
crossover between using the CD-ROM and the PnP stuff. I say that
because I thought I saw references to that in the reg entries. I had
hoped that looking at the services window, one of the items in there
would apply to my problem. One of them probably does, but I haven't
worked out in my mind what has happened, so I'm not even sure if my
guesses have any validity in fact.
  #26  
Old June 11th 15, 05:28 PM posted to alt.comp.os.windows-8
Slimer
external usenet poster
 
Posts: 300
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 2015-06-11 11:31 AM, Yes wrote:
Slimer wrote:

On 2015-06-10 10:30 PM, Yes wrote:
Slimer wrote:

On 2015-06-10 8:23 PM, Ken1943 wrote:
On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes"
wrote:

I used Windows Update today. Afterwards, I wanted to play a
game that uses the CD/DVD. Windows could not find the CD/DVD
Rom device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as
recently as yesterday.

According to Device Manager, the driver for it is current and
up to date. The device shows up underneath the CD/DVD Rom
category in Device Manager. I can physically open and close
the drive itself. I have just unistalled and then
re-installed the driver using Device Manager, shutting down
my pc and restarting at each stage. It did not fix my
problem.

Device Manager had the following info, which unfortunately,
doesn't mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating
back to 2006, but the answers didn't make sense to me, they
seemed to just say they got it working, but not HOW they got
it working.

My troubleshooting was on the premise that I could fix it by
deleting and re-installing the driver. That did not work.
What next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and
uninstall the most recent updates to see if that fixes my
problem, but this is uncharted territory for me.

Thanks.
Did you, by any chance, have a cd/dvd in the drive ?

He did. He was explaining how he was trying to get a CD-based
game to play.

To be honest, I had a similar problem when I was ripping my CD
collection to WMA Pro not too long ago. However, it had a lot to
do with the fact that I expected the CD in the drive to be
recognized by the OS within seconds of it being inserted and
didn't allow the system to load and detect the contents of the
CD. Once I started being patient, it started consistently reading
my media.

I'm curious as to whether he's doing the same thing in freaking
out, within 5 seconds, because Windows hasn't loaded his game CD.

I don't believe so. I have autorun disabled on my pc. Instead I
click on the game's executable on my HD. Normally, it checks the
CD to confirm that the game's CD is present and then loads the game
from the HD installation, not from the CD-ROM.

Instead of what I'm used to it doing, I now get a pop-up windwo
stating that "CD-ROM drive not found" with the additional message
"unable to find a CD-ROM/DVD drive on this computer". Although
there may be other reasons, I still think it was something to do
with the Windows Update that I did earlier today; it is just too
coincidental. I have not installed any software since early May.


I hate to say this but there's a slight chance that the CD-ROM is
actually defective and that the reason Windows can't find it is
simply because it doesn't work anymore.

If it's a desktop, this shouldn't be too much of an issue since
drives of the sort cost little to nothing nowadays. If it's a laptop,
obviously it's more of an issue. In a desktop, I'd try plugging in a
different drive and checking to see if it works. If it does and the
original one doesn't once you plug it back in, it's just toast.
However, in a laptop, switching is a lot more difficult.

Do me a favour and go into the BIOS when your computer boots up.
Check to see if the drive is detected in there. If it is, you know
you're dealing with an issue which is specific to Windows. If it
doesn't, you know that it's defective.


The CD-ROM is listed in BIOS. In fact, I changed it to be the first
bootable device in hopes that that would force Windows to recognize it
when the Windows OS kicks in. That didn't work out, however. Windows
booted up but the drive was not recognized.

I have gone back to the event logs for this device. As a practical
matter, it seems that there are only two entries of note.

The first entry has the description "device configured (cdrom.inf)".
Its content:

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
.0.0 was configured.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16384
Driver Provider: Microsoft
Driver Section: cdrom_install
Driver Rank: 0xFF0004
Matching Device Id: GenCdRom
Outranked Drivers: cdrom.inf:GenCdRom:00FF2000
Device Updated: false


The second entry has the description "Device not started (cdrom)".

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
.0.0 had a problem starting.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

From what I've read so far, "outranked drivers" suggests there are two
or more drivers for a device, but I don't know yet if that's what the
term really means. I did a quick peek using regedit to look for the
class guid string and found multiple entries across the different hives
(term?) of the registry. I don't know if that is normal or not. One
thing that struck me as odd was that the last item I found had no
values for the two fields in it, but I stopped at that point because it
was late and I need a much clearer head to try to make sense of what I
saw :-)


Is it possible that the device was simply disabled for some reason? If
the BIOS sees it, there's truly no reason for Windows to ignore its
existence unless the user decided that it should be inactive. I truly
doubt that a CD-ROM would have any kind of issue with drivers since
these tend not to be updated all too often anyway.


--
Slimer
Proud "wintroll"
Encrypt.
  #27  
Old June 11th 15, 05:33 PM posted to alt.comp.os.windows-8
Slimer
external usenet poster
 
Posts: 300
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 2015-06-11 12:07 PM, Yes wrote:
Slimer wrote:

On 2015-06-10 8:44 PM, Ken1943 wrote:

I'm curious as to whether he's doing the same thing in freaking
out, within 5 seconds, because Windows hasn't loaded his game CD.

My only thought was a reboot for the update reading the cd. I never
did it, but the elephant shows up every so often along with, gee I
remember something like that.


When something doesn't work in Windows, there's usually a logical
explanation for it. A reboot might fix it, but I doubt that he hasn't
tried that. In fact, his removing the CD-ROM from the device manager
and re-installing it, as he said that he did, shows that we're not
dealing with a moron. It might just be a question of impatience.


Thank you for the vote of confidence :-) Regrettably, there are many
times where I do feel like a moron because it reminds me how much I
don't know :-)

In this case, though, I would not use the term "freaking out" as much
as getting ****ed off with my pc because the only changes I made before
the event - the CD-ROM no longer was recognized by the OS - involved
Windows Update. To me that was the logical explanation all other
things considered being equal.

The next possibility on my checklist regards Microsoft's Windows 10
Update offer. It placed itself at the top of the line when opening
Action Center. ISTR that at the same time I did the regular WU, I
finally relented to install the Win 10 update offer because all it was
supposed to do from what I read was install an app to double check
hardware compatibility of the existing pc with Windows 10. I had
expected it to put a clickable icon to run it when I was ready. I
notice that I now have an icon "Get Windows 10" in the systray bar
that will open a window with a four or five shot slideshow plugging
Windows 10 but seems useless otherwise. I also now seem to recall that
a window popped up at some point while I was doing this but I forget
what it specifically said because like so much of Microsoft's warning
messages it was cryptic and seemed unrelated to anything I was doing
right then.

Regardless, poring over the registry entries relating to the class
guid, yet another possibility pops up to me that somehow there may be
security protocols being invoked to prevent the cd-rom from starting.
I've noted that in one reg entry SYSTEM is named, in another USER and
in yet a third the name I gave my computer when I initially installed
Windows 8.1 I'll have to research that in more depth, probably by
starting to post in the official MS forums.

And yet another possibility is that it seems like there may be some
crossover between using the CD-ROM and the PnP stuff. I say that
because I thought I saw references to that in the reg entries. I had
hoped that looking at the services window, one of the items in there
would apply to my problem. One of them probably does, but I haven't
worked out in my mind what has happened, so I'm not even sure if my
guesses have any validity in fact.


I have to admit that I'm very stumped by this problem and a little
annoyed that I can't point you in the right direction to fix it. We know
we're dealing with a functional device and the fact that you've sought
to uninstall and re-install the device means that you likely would have
noticed if it was disabled for whatever reason. One of the things I've
always done whenever I wasn't sure whether a device worked is try
running a live CD for a Linux distribution. If it boots up (assuming the
boot settings are configured correctly to load the CD first), we know
we're dealing with a functional device.

If it doesn't, there's still a chance that it's functional but you'd
have to use a bootable USB key instead. If you get into the system and
it sees the CD-ROM, you know that the problem is clearly an operating
system one. I have a lot of trouble pointing the finger at Windows here,
especially since you would expect such a problem to be more widespread
and for its solution to be more commonly known.


--
Slimer
Proud "wintroll"
Encrypt.
  #28  
Old June 11th 15, 06:21 PM posted to alt.comp.os.windows-8
Char Jackson
external usenet poster
 
Posts: 10,449
Default Help. CD/DVD drive not found after using most recent Windows Update

On Thu, 11 Jun 2015 15:31:17 +0000 (UTC), "Yes"
wrote:

Slimer wrote:

On 2015-06-10 10:30 PM, Yes wrote:
Slimer wrote:

On 2015-06-10 8:23 PM, Ken1943 wrote:
On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes"
wrote:

I used Windows Update today. Afterwards, I wanted to play a
game that uses the CD/DVD. Windows could not find the CD/DVD
Rom device.

Windows 64-bit Pro 8.1. I used my CD/DVD without problem as
recently as yesterday.

According to Device Manager, the driver for it is current and
up to date. The device shows up underneath the CD/DVD Rom
category in Device Manager. I can physically open and close
the drive itself. I have just unistalled and then
re-installed the driver using Device Manager, shutting down
my pc and restarting at each stage. It did not fix my
problem.

Device Manager had the following info, which unfortunately,
doesn't mean anything to me:
Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Using Google for the problem number gave some hits dating
back to 2006, but the answers didn't make sense to me, they
seemed to just say they got it working, but not HOW they got
it working.

My troubleshooting was on the premise that I could fix it by
deleting and re-installing the driver. That did not work.
What next?

Has anyone run into this problem in the last few days?
Is it associated with the current Windows Update release?

I'm thinking that I will have to try a hit or miss and
uninstall the most recent updates to see if that fixes my
problem, but this is uncharted territory for me.

Thanks.
Did you, by any chance, have a cd/dvd in the drive ?

He did. He was explaining how he was trying to get a CD-based
game to play.

To be honest, I had a similar problem when I was ripping my CD
collection to WMA Pro not too long ago. However, it had a lot to
do with the fact that I expected the CD in the drive to be
recognized by the OS within seconds of it being inserted and
didn't allow the system to load and detect the contents of the
CD. Once I started being patient, it started consistently reading
my media.

I'm curious as to whether he's doing the same thing in freaking
out, within 5 seconds, because Windows hasn't loaded his game CD.

I don't believe so. I have autorun disabled on my pc. Instead I
click on the game's executable on my HD. Normally, it checks the
CD to confirm that the game's CD is present and then loads the game
from the HD installation, not from the CD-ROM.

Instead of what I'm used to it doing, I now get a pop-up windwo
stating that "CD-ROM drive not found" with the additional message
"unable to find a CD-ROM/DVD drive on this computer". Although
there may be other reasons, I still think it was something to do
with the Windows Update that I did earlier today; it is just too
coincidental. I have not installed any software since early May.


I hate to say this but there's a slight chance that the CD-ROM is
actually defective and that the reason Windows can't find it is
simply because it doesn't work anymore.

If it's a desktop, this shouldn't be too much of an issue since
drives of the sort cost little to nothing nowadays. If it's a laptop,
obviously it's more of an issue. In a desktop, I'd try plugging in a
different drive and checking to see if it works. If it does and the
original one doesn't once you plug it back in, it's just toast.
However, in a laptop, switching is a lot more difficult.

Do me a favour and go into the BIOS when your computer boots up.
Check to see if the drive is detected in there. If it is, you know
you're dealing with an issue which is specific to Windows. If it
doesn't, you know that it's defective.


The CD-ROM is listed in BIOS. In fact, I changed it to be the first
bootable device in hopes that that would force Windows to recognize it
when the Windows OS kicks in. That didn't work out, however. Windows
booted up but the drive was not recognized.

I have gone back to the event logs for this device. As a practical
matter, it seems that there are only two entries of note.

The first entry has the description "device configured (cdrom.inf)".
Its content:

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
.0.0 was configured.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16384
Driver Provider: Microsoft
Driver Section: cdrom_install
Driver Rank: 0xFF0004
Matching Device Id: GenCdRom
Outranked Drivers: cdrom.inf:GenCdRom:00FF2000
Device Updated: false


The second entry has the description "Device not started (cdrom)".

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
.0.0 had a problem starting.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

From what I've read so far, "outranked drivers" suggests there are two
or more drivers for a device, but I don't know yet if that's what the
term really means. I did a quick peek using regedit to look for the
class guid string and found multiple entries across the different hives
(term?) of the registry. I don't know if that is normal or not. One
thing that struck me as odd was that the last item I found had no
values for the two fields in it, but I stopped at that point because it
was late and I need a much clearer head to try to make sense of what I
saw :-)



If I understand correctly, the drive is recognized by the BIOS but not
displayed in Windows Explorer. There are two intermediate locations, midway
between those two: Device Manager and Disk Management. What do both of those
locations show? The drive has to be visible in both of those locations, and
it should have some clues there, as well.

Also, where are you seeing the "outranked drivers" message? That sounds like
a clue.

Lastly, in Device Manager, do you see phantom CD drives when you choose to
display hidden devices?

  #29  
Old June 11th 15, 06:52 PM posted to alt.comp.os.windows-8
Neil
external usenet poster
 
Posts: 714
Default Help. CD/DVD drive not found after using most recent WindowsUpdate

On 6/11/2015 11:31 AM, Yes wrote:
I have gone back to the event logs for this device. As a practical
matter, it seems that there are only two entries of note.

[...]


The second entry has the description "Device not started (cdrom)".

Device
IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1
.0.0 had a problem starting.

Driver Name: cdrom.inf
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

This is the entry that gets me to raise my eyebrows...

* When you look at your CD drive in Device Manager, what do you see?

* If you start Task Manager, do you see a running service for the CD ROM?

* Have you looked in your System Services to see if the CD drive is set
to start automatically (depending on the drive, there may not be an option)?


--
Best regards,

Neil
  #30  
Old June 11th 15, 08:09 PM posted to alt.comp.os.windows-8
Yes[_2_]
external usenet poster
 
Posts: 76
Default Help. CD/DVD drive not found after using most recent Windows Update

Slimer wrote:

On 2015-06-11 12:07 PM, Yes wrote:
Slimer wrote:

On 2015-06-10 8:44 PM, Ken1943 wrote:

I'm curious as to whether he's doing the same thing in
freaking out, within 5 seconds, because Windows hasn't loaded
his game CD.

My only thought was a reboot for the update reading the cd. I
never did it, but the elephant shows up every so often along
with, gee I remember something like that.

When something doesn't work in Windows, there's usually a logical
explanation for it. A reboot might fix it, but I doubt that he
hasn't tried that. In fact, his removing the CD-ROM from the
device manager and re-installing it, as he said that he did,
shows that we're not dealing with a moron. It might just be a
question of impatience.


Thank you for the vote of confidence :-) Regrettably, there are
many times where I do feel like a moron because it reminds me how
much I don't know :-)

In this case, though, I would not use the term "freaking out" as
much as getting ****ed off with my pc because the only changes I
made before the event - the CD-ROM no longer was recognized by the
OS - involved Windows Update. To me that was the logical
explanation all other things considered being equal.

The next possibility on my checklist regards Microsoft's Windows 10
Update offer. It placed itself at the top of the line when opening
Action Center. ISTR that at the same time I did the regular WU, I
finally relented to install the Win 10 update offer because all it
was supposed to do from what I read was install an app to double
check hardware compatibility of the existing pc with Windows 10. I
had expected it to put a clickable icon to run it when I was ready.
I notice that I now have an icon "Get Windows 10" in the systray
bar that will open a window with a four or five shot slideshow
plugging Windows 10 but seems useless otherwise. I also now seem
to recall that a window popped up at some point while I was doing
this but I forget what it specifically said because like so much of
Microsoft's warning messages it was cryptic and seemed unrelated to
anything I was doing right then.

Regardless, poring over the registry entries relating to the class
guid, yet another possibility pops up to me that somehow there may
be security protocols being invoked to prevent the cd-rom from
starting. I've noted that in one reg entry SYSTEM is named, in
another USER and in yet a third the name I gave my computer when I
initially installed Windows 8.1 I'll have to research that in more
depth, probably by starting to post in the official MS forums.

And yet another possibility is that it seems like there may be some
crossover between using the CD-ROM and the PnP stuff. I say that
because I thought I saw references to that in the reg entries. I
had hoped that looking at the services window, one of the items in
there would apply to my problem. One of them probably does, but I
haven't worked out in my mind what has happened, so I'm not even
sure if my guesses have any validity in fact.


I have to admit that I'm very stumped by this problem and a little
annoyed that I can't point you in the right direction to fix it. We
know we're dealing with a functional device and the fact that you've
sought to uninstall and re-install the device means that you likely
would have noticed if it was disabled for whatever reason. One of the
things I've always done whenever I wasn't sure whether a device
worked is try running a live CD for a Linux distribution. If it boots
up (assuming the boot settings are configured correctly to load the
CD first), we know we're dealing with a functional device.

If it doesn't, there's still a chance that it's functional but you'd
have to use a bootable USB key instead. If you get into the system
and it sees the CD-ROM, you know that the problem is clearly an
operating system one. I have a lot of trouble pointing the finger at
Windows here, especially since you would expect such a problem to be
more widespread and for its solution to be more commonly known.


That's what I had thought when I first posted about the issue. The
people in a smaller group I follow actually wait about a week or longer
before installing Windows Updates to give it time for any unexpected
problems to shake out and become apparent. The issues reported in that
group were more about "disappearing printers" and something else weird.
Given that my troubleshooting efforts included uninstalling the Updates
in question and resulted in no change, I feel comfortable concluding
that they were not the cause for my problem. That doesn't rule out the
Windows 10 upgrade offer however. I'm not sure how to test that
because I don's see anything in Control Panel's Program Uninstall
section to remove it. I have not started researching it at Microsoft's
site yet.

Ideas I've got for my troubleshooting include testing out a Linux
LiveCD on this pc to see what happens, but I will first have to burn
one to do so. I haven't with Linux before, though I have been planning
to test the waters on an old pc donated to me by my nephew. So burning
a LiveCd was on my agenda even before this happened. I have a laptop I
can use to do that. For the moment, the lack of a functioning CD/DVD
device on my pc is just a very irritating issue, nothing serious. I'm
not running apps other than games that reference the CD/DVD device, and
intellectually it's probably good for me to cut down on my game playing
:-) That's what I tell myself anyhow.

Worse come to worst, I could just re-install Windows 8.1 from scratch.
I'd be out the time involved for that, perhaps a day?, but it's not the
end of the world, just as I say a significant aggravation about
'stupid' machines!
 




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