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#16
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Help. CD/DVD drive not found after using most recent WindowsUpdate
Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Bad drive? Can you put it in another machine or swap for known good one? Does the drive show up in bios / uefi? |
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#17
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/11/2015 12:37 PM, Paul in Houston TX wrote:
Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Bad drive? Can you put it in another machine or swap for known good one? Does the drive show up in bios / uefi? It sounds like the OP is leery of fiddling with the inner workings of the computer. As someone else suggested, it's possible he's got a loose data connector, either on the hard drive or the MB. But he'd rather spend his time seeing how many times he can reinstall drivers & updates & roll back his system. |
#18
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Help. CD/DVD drive not found after using most recent WindowsUpdate
BobbyM wrote:
On 6/11/2015 12:37 PM, Paul in Houston TX wrote: Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Bad drive? Can you put it in another machine or swap for known good one? Does the drive show up in bios / uefi? It sounds like the OP is leery of fiddling with the inner workings of the computer. As someone else suggested, it's possible he's got a loose data connector, either on the hard drive or the MB. But he'd rather spend his time seeing how many times he can reinstall drivers & updates & roll back his system. Yup, that's one of the first things to check. |
#19
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Help. CD/DVD drive not found after using most recent Windows Update
BobbyM wrote:
On 6/11/2015 12:37 PM, Paul in Houston TX wrote: Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Bad drive? Can you put it in another machine or swap for known good one? Does the drive show up in bios / uefi? It sounds like the OP is leery of fiddling with the inner workings of the computer. As someone else suggested, it's possible he's got a loose data connector, either on the hard drive or the MB. But he'd rather spend his time seeing how many times he can reinstall drivers & updates & roll back his system. Well, given that it seems much more likely that the problem is due to software (the Windows Update in this case) than to a loose connection coincidentally happening at the exact same time as a software update, you should understand why I would consider there'd be a higher probability of success and therefore spending less time overall by focusing first on the software aspect to be a more productive use of my time. To each their own of course. That doesn't mean I won't open up the insides, but when/if I do, it'll be more to try the suggestion about switching the SATA port connection in an effort to force Windows to see the drive. switching out the drive for a known working drive, I don't have one around here. I've seen some good suggestions about troubleshooting the problem and will be following up on them. But this machine is NOT a production machine in an office, so I do have the luxury of moving at a snail's pace. With the heat here, that's probably about the rate at which I'll be able to move :-) |
#20
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/11/2015 2:47 PM, Yes wrote:
BobbyM wrote: On 6/11/2015 12:37 PM, Paul in Houston TX wrote: Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Bad drive? Can you put it in another machine or swap for known good one? Does the drive show up in bios / uefi? It sounds like the OP is leery of fiddling with the inner workings of the computer. As someone else suggested, it's possible he's got a loose data connector, either on the hard drive or the MB. But he'd rather spend his time seeing how many times he can reinstall drivers & updates & roll back his system. Well, given that it seems much more likely that the problem is due to software (the Windows Update in this case) than to a loose connection coincidentally happening at the exact same time as a software update, you should understand why I would consider there'd be a higher probability of success and therefore spending less time overall by focusing first on the software aspect to be a more productive use of my time. To each their own of course. That doesn't mean I won't open up the insides, but when/if I do, it'll be more to try the suggestion about switching the SATA port connection in an effort to force Windows to see the drive. switching out the drive for a known working drive, I don't have one around here. I've seen some good suggestions about troubleshooting the problem and will be following up on them. But this machine is NOT a production machine in an office, so I do have the luxury of moving at a snail's pace. With the heat here, that's probably about the rate at which I'll be able to move :-) Depending upon the type of case you have, checking the cables and/or switching the connection to the MB takes about 5 minutes - that's all I'm saying. You've spent a heck of a lot more time than that already with no favorable results. What I and others suggested would have been the easiest thing to check to rule out & then move on to other more time consuming trials such as what you've tried & will be trying. |
#21
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Help. CD/DVD drive not found after using most recent Windows Update
BobbyM wrote:
Depending upon the type of case you have, checking the cables and/or switching the connection to the MB takes about 5 minutes - that's all I'm saying. You've spent a heck of a lot more time than that already with no favorable results. What I and others suggested would have been the easiest thing to check to rule out & then move on to other more time consuming trials such as what you've tried & will be trying. Case yes, but where it's physically located, no. It is a really big hassle to take out, unplug existing cords and cables, find and clear space in another room to place it flat in a lit area to see what I'm doing and then to put it back after reconnecting cables and making sure they're OK as well. Completed uninstalling the WU patches. Turns out that's not the problem after all. Windows did not see the CD-ROM drive. As suggested, checked my BIOS. BIOS recognizes the CD-ROM/DVD drive, but changing boot order to the CD-ROM first did not force Windows to recognize drive. As I work on this, I remember now that i did break down and accept the Windows 10 Update reservation option. According to Microsoft's literature this should have placed an app to check hardware compatibility with that for Windows 10. For some reason, I seem to remember a message but don't recall what it was about. At the time, it did not have any meaning, and a day later is like a year later remembering something that just seemed to flit up on the screen for a few seconds. sigh. I've been reviewing the events for the drive. The events log shows it configures but mentions "outranked driver". The next event log entry is failure saying it had a problem starting. |
#22
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 2015-06-10 8:44 PM, Ken1943 wrote:
I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. My only thought was a reboot for the update reading the cd. I never did it, but the elephant shows up every so often along with, gee I remember something like that. When something doesn't work in Windows, there's usually a logical explanation for it. A reboot might fix it, but I doubt that he hasn't tried that. In fact, his removing the CD-ROM from the device manager and re-installing it, as he said that he did, shows that we're not dealing with a moron. It might just be a question of impatience. -- Slimer Proud "wintroll" Encrypt. |
#23
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 2015-06-10 10:30 PM, Yes wrote:
Slimer wrote: On 2015-06-10 8:23 PM, Ken1943 wrote: On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Did you, by any chance, have a cd/dvd in the drive ? He did. He was explaining how he was trying to get a CD-based game to play. To be honest, I had a similar problem when I was ripping my CD collection to WMA Pro not too long ago. However, it had a lot to do with the fact that I expected the CD in the drive to be recognized by the OS within seconds of it being inserted and didn't allow the system to load and detect the contents of the CD. Once I started being patient, it started consistently reading my media. I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. I don't believe so. I have autorun disabled on my pc. Instead I click on the game's executable on my HD. Normally, it checks the CD to confirm that the game's CD is present and then loads the game from the HD installation, not from the CD-ROM. Instead of what I'm used to it doing, I now get a pop-up windwo stating that "CD-ROM drive not found" with the additional message "unable to find a CD-ROM/DVD drive on this computer". Although there may be other reasons, I still think it was something to do with the Windows Update that I did earlier today; it is just too coincidental. I have not installed any software since early May. I hate to say this but there's a slight chance that the CD-ROM is actually defective and that the reason Windows can't find it is simply because it doesn't work anymore. If it's a desktop, this shouldn't be too much of an issue since drives of the sort cost little to nothing nowadays. If it's a laptop, obviously it's more of an issue. In a desktop, I'd try plugging in a different drive and checking to see if it works. If it does and the original one doesn't once you plug it back in, it's just toast. However, in a laptop, switching is a lot more difficult. Do me a favour and go into the BIOS when your computer boots up. Check to see if the drive is detected in there. If it is, you know you're dealing with an issue which is specific to Windows. If it doesn't, you know that it's defective. -- Slimer Proud "wintroll" Encrypt. |
#24
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Help. CD/DVD drive not found after using most recent Windows Update
Slimer wrote:
On 2015-06-10 10:30 PM, Yes wrote: Slimer wrote: On 2015-06-10 8:23 PM, Ken1943 wrote: On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Did you, by any chance, have a cd/dvd in the drive ? He did. He was explaining how he was trying to get a CD-based game to play. To be honest, I had a similar problem when I was ripping my CD collection to WMA Pro not too long ago. However, it had a lot to do with the fact that I expected the CD in the drive to be recognized by the OS within seconds of it being inserted and didn't allow the system to load and detect the contents of the CD. Once I started being patient, it started consistently reading my media. I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. I don't believe so. I have autorun disabled on my pc. Instead I click on the game's executable on my HD. Normally, it checks the CD to confirm that the game's CD is present and then loads the game from the HD installation, not from the CD-ROM. Instead of what I'm used to it doing, I now get a pop-up windwo stating that "CD-ROM drive not found" with the additional message "unable to find a CD-ROM/DVD drive on this computer". Although there may be other reasons, I still think it was something to do with the Windows Update that I did earlier today; it is just too coincidental. I have not installed any software since early May. I hate to say this but there's a slight chance that the CD-ROM is actually defective and that the reason Windows can't find it is simply because it doesn't work anymore. If it's a desktop, this shouldn't be too much of an issue since drives of the sort cost little to nothing nowadays. If it's a laptop, obviously it's more of an issue. In a desktop, I'd try plugging in a different drive and checking to see if it works. If it does and the original one doesn't once you plug it back in, it's just toast. However, in a laptop, switching is a lot more difficult. Do me a favour and go into the BIOS when your computer boots up. Check to see if the drive is detected in there. If it is, you know you're dealing with an issue which is specific to Windows. If it doesn't, you know that it's defective. The CD-ROM is listed in BIOS. In fact, I changed it to be the first bootable device in hopes that that would force Windows to recognize it when the Windows OS kicks in. That didn't work out, however. Windows booted up but the drive was not recognized. I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. The first entry has the description "device configured (cdrom.inf)". Its content: Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 ..0.0 was configured. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: cdrom_install Driver Rank: 0xFF0004 Matching Device Id: GenCdRom Outranked Drivers: cdrom.inf:GenCdRom:00FF2000 Device Updated: false The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 ..0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 From what I've read so far, "outranked drivers" suggests there are two or more drivers for a device, but I don't know yet if that's what the term really means. I did a quick peek using regedit to look for the class guid string and found multiple entries across the different hives (term?) of the registry. I don't know if that is normal or not. One thing that struck me as odd was that the last item I found had no values for the two fields in it, but I stopped at that point because it was late and I need a much clearer head to try to make sense of what I saw :-) |
#25
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Help. CD/DVD drive not found after using most recent Windows Update
Slimer wrote:
On 2015-06-10 8:44 PM, Ken1943 wrote: I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. My only thought was a reboot for the update reading the cd. I never did it, but the elephant shows up every so often along with, gee I remember something like that. When something doesn't work in Windows, there's usually a logical explanation for it. A reboot might fix it, but I doubt that he hasn't tried that. In fact, his removing the CD-ROM from the device manager and re-installing it, as he said that he did, shows that we're not dealing with a moron. It might just be a question of impatience. Thank you for the vote of confidence :-) Regrettably, there are many times where I do feel like a moron because it reminds me how much I don't know :-) In this case, though, I would not use the term "freaking out" as much as getting ****ed off with my pc because the only changes I made before the event - the CD-ROM no longer was recognized by the OS - involved Windows Update. To me that was the logical explanation all other things considered being equal. The next possibility on my checklist regards Microsoft's Windows 10 Update offer. It placed itself at the top of the line when opening Action Center. ISTR that at the same time I did the regular WU, I finally relented to install the Win 10 update offer because all it was supposed to do from what I read was install an app to double check hardware compatibility of the existing pc with Windows 10. I had expected it to put a clickable icon to run it when I was ready. I notice that I now have an icon "Get Windows 10" in the systray bar that will open a window with a four or five shot slideshow plugging Windows 10 but seems useless otherwise. I also now seem to recall that a window popped up at some point while I was doing this but I forget what it specifically said because like so much of Microsoft's warning messages it was cryptic and seemed unrelated to anything I was doing right then. Regardless, poring over the registry entries relating to the class guid, yet another possibility pops up to me that somehow there may be security protocols being invoked to prevent the cd-rom from starting. I've noted that in one reg entry SYSTEM is named, in another USER and in yet a third the name I gave my computer when I initially installed Windows 8.1 I'll have to research that in more depth, probably by starting to post in the official MS forums. And yet another possibility is that it seems like there may be some crossover between using the CD-ROM and the PnP stuff. I say that because I thought I saw references to that in the reg entries. I had hoped that looking at the services window, one of the items in there would apply to my problem. One of them probably does, but I haven't worked out in my mind what has happened, so I'm not even sure if my guesses have any validity in fact. |
#26
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 2015-06-11 11:31 AM, Yes wrote:
Slimer wrote: On 2015-06-10 10:30 PM, Yes wrote: Slimer wrote: On 2015-06-10 8:23 PM, Ken1943 wrote: On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Did you, by any chance, have a cd/dvd in the drive ? He did. He was explaining how he was trying to get a CD-based game to play. To be honest, I had a similar problem when I was ripping my CD collection to WMA Pro not too long ago. However, it had a lot to do with the fact that I expected the CD in the drive to be recognized by the OS within seconds of it being inserted and didn't allow the system to load and detect the contents of the CD. Once I started being patient, it started consistently reading my media. I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. I don't believe so. I have autorun disabled on my pc. Instead I click on the game's executable on my HD. Normally, it checks the CD to confirm that the game's CD is present and then loads the game from the HD installation, not from the CD-ROM. Instead of what I'm used to it doing, I now get a pop-up windwo stating that "CD-ROM drive not found" with the additional message "unable to find a CD-ROM/DVD drive on this computer". Although there may be other reasons, I still think it was something to do with the Windows Update that I did earlier today; it is just too coincidental. I have not installed any software since early May. I hate to say this but there's a slight chance that the CD-ROM is actually defective and that the reason Windows can't find it is simply because it doesn't work anymore. If it's a desktop, this shouldn't be too much of an issue since drives of the sort cost little to nothing nowadays. If it's a laptop, obviously it's more of an issue. In a desktop, I'd try plugging in a different drive and checking to see if it works. If it does and the original one doesn't once you plug it back in, it's just toast. However, in a laptop, switching is a lot more difficult. Do me a favour and go into the BIOS when your computer boots up. Check to see if the drive is detected in there. If it is, you know you're dealing with an issue which is specific to Windows. If it doesn't, you know that it's defective. The CD-ROM is listed in BIOS. In fact, I changed it to be the first bootable device in hopes that that would force Windows to recognize it when the Windows OS kicks in. That didn't work out, however. Windows booted up but the drive was not recognized. I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. The first entry has the description "device configured (cdrom.inf)". Its content: Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 was configured. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: cdrom_install Driver Rank: 0xFF0004 Matching Device Id: GenCdRom Outranked Drivers: cdrom.inf:GenCdRom:00FF2000 Device Updated: false The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 From what I've read so far, "outranked drivers" suggests there are two or more drivers for a device, but I don't know yet if that's what the term really means. I did a quick peek using regedit to look for the class guid string and found multiple entries across the different hives (term?) of the registry. I don't know if that is normal or not. One thing that struck me as odd was that the last item I found had no values for the two fields in it, but I stopped at that point because it was late and I need a much clearer head to try to make sense of what I saw :-) Is it possible that the device was simply disabled for some reason? If the BIOS sees it, there's truly no reason for Windows to ignore its existence unless the user decided that it should be inactive. I truly doubt that a CD-ROM would have any kind of issue with drivers since these tend not to be updated all too often anyway. -- Slimer Proud "wintroll" Encrypt. |
#27
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 2015-06-11 12:07 PM, Yes wrote:
Slimer wrote: On 2015-06-10 8:44 PM, Ken1943 wrote: I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. My only thought was a reboot for the update reading the cd. I never did it, but the elephant shows up every so often along with, gee I remember something like that. When something doesn't work in Windows, there's usually a logical explanation for it. A reboot might fix it, but I doubt that he hasn't tried that. In fact, his removing the CD-ROM from the device manager and re-installing it, as he said that he did, shows that we're not dealing with a moron. It might just be a question of impatience. Thank you for the vote of confidence :-) Regrettably, there are many times where I do feel like a moron because it reminds me how much I don't know :-) In this case, though, I would not use the term "freaking out" as much as getting ****ed off with my pc because the only changes I made before the event - the CD-ROM no longer was recognized by the OS - involved Windows Update. To me that was the logical explanation all other things considered being equal. The next possibility on my checklist regards Microsoft's Windows 10 Update offer. It placed itself at the top of the line when opening Action Center. ISTR that at the same time I did the regular WU, I finally relented to install the Win 10 update offer because all it was supposed to do from what I read was install an app to double check hardware compatibility of the existing pc with Windows 10. I had expected it to put a clickable icon to run it when I was ready. I notice that I now have an icon "Get Windows 10" in the systray bar that will open a window with a four or five shot slideshow plugging Windows 10 but seems useless otherwise. I also now seem to recall that a window popped up at some point while I was doing this but I forget what it specifically said because like so much of Microsoft's warning messages it was cryptic and seemed unrelated to anything I was doing right then. Regardless, poring over the registry entries relating to the class guid, yet another possibility pops up to me that somehow there may be security protocols being invoked to prevent the cd-rom from starting. I've noted that in one reg entry SYSTEM is named, in another USER and in yet a third the name I gave my computer when I initially installed Windows 8.1 I'll have to research that in more depth, probably by starting to post in the official MS forums. And yet another possibility is that it seems like there may be some crossover between using the CD-ROM and the PnP stuff. I say that because I thought I saw references to that in the reg entries. I had hoped that looking at the services window, one of the items in there would apply to my problem. One of them probably does, but I haven't worked out in my mind what has happened, so I'm not even sure if my guesses have any validity in fact. I have to admit that I'm very stumped by this problem and a little annoyed that I can't point you in the right direction to fix it. We know we're dealing with a functional device and the fact that you've sought to uninstall and re-install the device means that you likely would have noticed if it was disabled for whatever reason. One of the things I've always done whenever I wasn't sure whether a device worked is try running a live CD for a Linux distribution. If it boots up (assuming the boot settings are configured correctly to load the CD first), we know we're dealing with a functional device. If it doesn't, there's still a chance that it's functional but you'd have to use a bootable USB key instead. If you get into the system and it sees the CD-ROM, you know that the problem is clearly an operating system one. I have a lot of trouble pointing the finger at Windows here, especially since you would expect such a problem to be more widespread and for its solution to be more commonly known. -- Slimer Proud "wintroll" Encrypt. |
#28
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Help. CD/DVD drive not found after using most recent Windows Update
On Thu, 11 Jun 2015 15:31:17 +0000 (UTC), "Yes"
wrote: Slimer wrote: On 2015-06-10 10:30 PM, Yes wrote: Slimer wrote: On 2015-06-10 8:23 PM, Ken1943 wrote: On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Did you, by any chance, have a cd/dvd in the drive ? He did. He was explaining how he was trying to get a CD-based game to play. To be honest, I had a similar problem when I was ripping my CD collection to WMA Pro not too long ago. However, it had a lot to do with the fact that I expected the CD in the drive to be recognized by the OS within seconds of it being inserted and didn't allow the system to load and detect the contents of the CD. Once I started being patient, it started consistently reading my media. I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. I don't believe so. I have autorun disabled on my pc. Instead I click on the game's executable on my HD. Normally, it checks the CD to confirm that the game's CD is present and then loads the game from the HD installation, not from the CD-ROM. Instead of what I'm used to it doing, I now get a pop-up windwo stating that "CD-ROM drive not found" with the additional message "unable to find a CD-ROM/DVD drive on this computer". Although there may be other reasons, I still think it was something to do with the Windows Update that I did earlier today; it is just too coincidental. I have not installed any software since early May. I hate to say this but there's a slight chance that the CD-ROM is actually defective and that the reason Windows can't find it is simply because it doesn't work anymore. If it's a desktop, this shouldn't be too much of an issue since drives of the sort cost little to nothing nowadays. If it's a laptop, obviously it's more of an issue. In a desktop, I'd try plugging in a different drive and checking to see if it works. If it does and the original one doesn't once you plug it back in, it's just toast. However, in a laptop, switching is a lot more difficult. Do me a favour and go into the BIOS when your computer boots up. Check to see if the drive is detected in there. If it is, you know you're dealing with an issue which is specific to Windows. If it doesn't, you know that it's defective. The CD-ROM is listed in BIOS. In fact, I changed it to be the first bootable device in hopes that that would force Windows to recognize it when the Windows OS kicks in. That didn't work out, however. Windows booted up but the drive was not recognized. I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. The first entry has the description "device configured (cdrom.inf)". Its content: Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 was configured. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: cdrom_install Driver Rank: 0xFF0004 Matching Device Id: GenCdRom Outranked Drivers: cdrom.inf:GenCdRom:00FF2000 Device Updated: false The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 From what I've read so far, "outranked drivers" suggests there are two or more drivers for a device, but I don't know yet if that's what the term really means. I did a quick peek using regedit to look for the class guid string and found multiple entries across the different hives (term?) of the registry. I don't know if that is normal or not. One thing that struck me as odd was that the last item I found had no values for the two fields in it, but I stopped at that point because it was late and I need a much clearer head to try to make sense of what I saw :-) If I understand correctly, the drive is recognized by the BIOS but not displayed in Windows Explorer. There are two intermediate locations, midway between those two: Device Manager and Disk Management. What do both of those locations show? The drive has to be visible in both of those locations, and it should have some clues there, as well. Also, where are you seeing the "outranked drivers" message? That sounds like a clue. Lastly, in Device Manager, do you see phantom CD drives when you choose to display hidden devices? |
#29
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/11/2015 11:31 AM, Yes wrote:
I have gone back to the event logs for this device. As a practical matter, it seems that there are only two entries of note. [...] The second entry has the description "Device not started (cdrom)". Device IDE\CdRomASUS_DRW-24B1ST___i_____________________1.00____\5&15956494 &0&1 .0.0 had a problem starting. Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 This is the entry that gets me to raise my eyebrows... * When you look at your CD drive in Device Manager, what do you see? * If you start Task Manager, do you see a running service for the CD ROM? * Have you looked in your System Services to see if the CD drive is set to start automatically (depending on the drive, there may not be an option)? -- Best regards, Neil |
#30
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Help. CD/DVD drive not found after using most recent Windows Update
Slimer wrote:
On 2015-06-11 12:07 PM, Yes wrote: Slimer wrote: On 2015-06-10 8:44 PM, Ken1943 wrote: I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. My only thought was a reboot for the update reading the cd. I never did it, but the elephant shows up every so often along with, gee I remember something like that. When something doesn't work in Windows, there's usually a logical explanation for it. A reboot might fix it, but I doubt that he hasn't tried that. In fact, his removing the CD-ROM from the device manager and re-installing it, as he said that he did, shows that we're not dealing with a moron. It might just be a question of impatience. Thank you for the vote of confidence :-) Regrettably, there are many times where I do feel like a moron because it reminds me how much I don't know :-) In this case, though, I would not use the term "freaking out" as much as getting ****ed off with my pc because the only changes I made before the event - the CD-ROM no longer was recognized by the OS - involved Windows Update. To me that was the logical explanation all other things considered being equal. The next possibility on my checklist regards Microsoft's Windows 10 Update offer. It placed itself at the top of the line when opening Action Center. ISTR that at the same time I did the regular WU, I finally relented to install the Win 10 update offer because all it was supposed to do from what I read was install an app to double check hardware compatibility of the existing pc with Windows 10. I had expected it to put a clickable icon to run it when I was ready. I notice that I now have an icon "Get Windows 10" in the systray bar that will open a window with a four or five shot slideshow plugging Windows 10 but seems useless otherwise. I also now seem to recall that a window popped up at some point while I was doing this but I forget what it specifically said because like so much of Microsoft's warning messages it was cryptic and seemed unrelated to anything I was doing right then. Regardless, poring over the registry entries relating to the class guid, yet another possibility pops up to me that somehow there may be security protocols being invoked to prevent the cd-rom from starting. I've noted that in one reg entry SYSTEM is named, in another USER and in yet a third the name I gave my computer when I initially installed Windows 8.1 I'll have to research that in more depth, probably by starting to post in the official MS forums. And yet another possibility is that it seems like there may be some crossover between using the CD-ROM and the PnP stuff. I say that because I thought I saw references to that in the reg entries. I had hoped that looking at the services window, one of the items in there would apply to my problem. One of them probably does, but I haven't worked out in my mind what has happened, so I'm not even sure if my guesses have any validity in fact. I have to admit that I'm very stumped by this problem and a little annoyed that I can't point you in the right direction to fix it. We know we're dealing with a functional device and the fact that you've sought to uninstall and re-install the device means that you likely would have noticed if it was disabled for whatever reason. One of the things I've always done whenever I wasn't sure whether a device worked is try running a live CD for a Linux distribution. If it boots up (assuming the boot settings are configured correctly to load the CD first), we know we're dealing with a functional device. If it doesn't, there's still a chance that it's functional but you'd have to use a bootable USB key instead. If you get into the system and it sees the CD-ROM, you know that the problem is clearly an operating system one. I have a lot of trouble pointing the finger at Windows here, especially since you would expect such a problem to be more widespread and for its solution to be more commonly known. That's what I had thought when I first posted about the issue. The people in a smaller group I follow actually wait about a week or longer before installing Windows Updates to give it time for any unexpected problems to shake out and become apparent. The issues reported in that group were more about "disappearing printers" and something else weird. Given that my troubleshooting efforts included uninstalling the Updates in question and resulted in no change, I feel comfortable concluding that they were not the cause for my problem. That doesn't rule out the Windows 10 upgrade offer however. I'm not sure how to test that because I don's see anything in Control Panel's Program Uninstall section to remove it. I have not started researching it at Microsoft's site yet. Ideas I've got for my troubleshooting include testing out a Linux LiveCD on this pc to see what happens, but I will first have to burn one to do so. I haven't with Linux before, though I have been planning to test the waters on an old pc donated to me by my nephew. So burning a LiveCd was on my agenda even before this happened. I have a laptop I can use to do that. For the moment, the lack of a functioning CD/DVD device on my pc is just a very irritating issue, nothing serious. I'm not running apps other than games that reference the CD/DVD device, and intellectually it's probably good for me to cut down on my game playing :-) That's what I tell myself anyhow. Worse come to worst, I could just re-install Windows 8.1 from scratch. I'd be out the time involved for that, perhaps a day?, but it's not the end of the world, just as I say a significant aggravation about 'stupid' machines! |
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