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#1
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Problems Installing USB Printers Under Windows XP SP2
I'm having problems installing USB printers and All In Ones on Windows XP SP2
computers. Here's what happens: .. Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer .. I plug the USB cable in (with the printer/All In One switched on) .. The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays "There was a problem installing your new hardware" in the system tray .. Meanwhile, the printer driver installation has hung on the prompt to plug the USB cable in .. I cancel the prompt, the installation continues but the printer/All In One isn't installed properly. I've had this problem with every Epson and Lexmark device I've tried to install since Windows XP SP2 came out. I've tried latest drivers but this doesn't resolve the problem. Can anyone help? |
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#2
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On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#3
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I want to install the device with the manufacturers drivers but the Found New
Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#4
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Unplug printer.
Uninstall then reinstall the printer. Insert the software CD per instructions to install. During the installation of the software it will tell WHEN to plug the printer into the USB port. Uninstall & reinstall Printer http://www.coribright.com/windows/Article%20One.htm -- XP-WNP Today is the first day of the rest of your life. "Dell Boy" wrote: I want to install the device with the manufacturers drivers but the Found New Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#5
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Thanks for this, I tried it but it didn't work.
"Byte" wrote: Unplug printer. Uninstall then reinstall the printer. Insert the software CD per instructions to install. During the installation of the software it will tell WHEN to plug the printer into the USB port. Uninstall & reinstall Printer http://www.coribright.com/windows/Article%20One.htm -- XP-WNP Today is the first day of the rest of your life. "Dell Boy" wrote: I want to install the device with the manufacturers drivers but the Found New Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#6
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Which make and model of printer are you trying to install?
-- Cari (MS-MVP) Printing & Imaging "Dell Boy" wrote in message ... Thanks for this, I tried it but it didn't work. "Byte" wrote: Unplug printer. Uninstall then reinstall the printer. Insert the software CD per instructions to install. During the installation of the software it will tell WHEN to plug the printer into the USB port. Uninstall & reinstall Printer http://www.coribright.com/windows/Article%20One.htm -- XP-WNP Today is the first day of the rest of your life. "Dell Boy" wrote: I want to install the device with the manufacturers drivers but the Found New Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#7
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Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
(haven't got the model name to hand) and a Lexus All In One (again, I haven't got the model number to habd at the moment). "Cari (MS-MVP)" wrote: Which make and model of printer are you trying to install? -- Cari (MS-MVP) Printing & Imaging "Dell Boy" wrote in message ... Thanks for this, I tried it but it didn't work. "Byte" wrote: Unplug printer. Uninstall then reinstall the printer. Insert the software CD per instructions to install. During the installation of the software it will tell WHEN to plug the printer into the USB port. Uninstall & reinstall Printer http://www.coribright.com/windows/Article%20One.htm -- XP-WNP Today is the first day of the rest of your life. "Dell Boy" wrote: I want to install the device with the manufacturers drivers but the Found New Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#8
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Did you ever get this resolved?? I've got the exact same problem with XP SP2
when installing an HP Photosmart 7450. When the installation says to plug it in, up pops the found new hardware dialog. Cancelling it leaves the printer communication to time out. Following it results in a CRC error. I also had the same problem with a new Lexmark and a Dell 720. I've removed all the software for all the printers, removed the drivers, removed the USB ports, tried to install from C: instead of a CD, changed cables, selected different ports, removed all the extra software I could find, scanned for spyware and viruses, disabled Norton Internet Security, run SFC /scannow, and probably several other things that I can't remember. Any ideas short of reloading XP? Thanks, David "Dell Boy" wrote: Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer (haven't got the model name to hand) and a Lexus All In One (again, I haven't got the model number to habd at the moment). "Cari (MS-MVP)" wrote: Which make and model of printer are you trying to install? -- Cari (MS-MVP) Printing & Imaging "Dell Boy" wrote in message ... Thanks for this, I tried it but it didn't work. "Byte" wrote: Unplug printer. Uninstall then reinstall the printer. Insert the software CD per instructions to install. During the installation of the software it will tell WHEN to plug the printer into the USB port. Uninstall & reinstall Printer http://www.coribright.com/windows/Article%20One.htm -- XP-WNP Today is the first day of the rest of your life. "Dell Boy" wrote: I want to install the device with the manufacturers drivers but the Found New Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
#9
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Hi David,
No, I never did come up with an answer to this. I have the following additional information which may or may not be of use: 1. The problem seems to me mainly with All In One's, rather than just printers, have you found this? 2. When the installation fails there are a variety of symptoms afterwards which seem to depend upon which device I'm trying to install, e.g. the Epson RX500 prints OK but locks up at a random time after first printing whereas the Lexmark All In One is just very, very slow. 3. I contacted Epson about the problem and they blamed a conflict between the RX500 and my Intel USB chipset which is possible but on balance I believe is unlikely. As I say, I've tried this on 3 machines with the same result. 4. The RX500 installs fine to Win 2K. 5. Two of the three machines I'm having the problem with are Dell computers with Windows XP pre-loaded and then service packed to SP2. I would be interested to know if a re-installation of Windows XP resolves the matter. Sometime in the next couple of weeks I'm probably going to reload one of my three computers with Windows XP and try installing the Lexmark before I've appplied any service packs and see what happens. I have a feeling that might resolve the problem. However, it won't help me much as I don't have the time to wipe the machine that I want to run the RX500 on. Should we keep each other informed of progress? You can get a direct contact email address for me from the Contact Us page on my web site at www.computer-security.org.uk. "DavidMc" wrote: Did you ever get this resolved?? I've got the exact same problem with XP SP2 when installing an HP Photosmart 7450. When the installation says to plug it in, up pops the found new hardware dialog. Cancelling it leaves the printer communication to time out. Following it results in a CRC error. I also had the same problem with a new Lexmark and a Dell 720. I've removed all the software for all the printers, removed the drivers, removed the USB ports, tried to install from C: instead of a CD, changed cables, selected different ports, removed all the extra software I could find, scanned for spyware and viruses, disabled Norton Internet Security, run SFC /scannow, and probably several other things that I can't remember. Any ideas short of reloading XP? Thanks, David "Dell Boy" wrote: Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer (haven't got the model name to hand) and a Lexus All In One (again, I haven't got the model number to habd at the moment). "Cari (MS-MVP)" wrote: Which make and model of printer are you trying to install? -- Cari (MS-MVP) Printing & Imaging "Dell Boy" wrote in message ... Thanks for this, I tried it but it didn't work. "Byte" wrote: Unplug printer. Uninstall then reinstall the printer. Insert the software CD per instructions to install. During the installation of the software it will tell WHEN to plug the printer into the USB port. Uninstall & reinstall Printer http://www.coribright.com/windows/Article%20One.htm -- XP-WNP Today is the first day of the rest of your life. "Dell Boy" wrote: I want to install the device with the manufacturers drivers but the Found New Hardware wizard doesn't display anything that I can click on to stop it trying to automatically installing the device. "Stan Brown" wrote: On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy" wrote: I'm having problems installing USB printers and All In Ones on Windows XP SP2 computers. Here's what happens: . Printer driver installation reaches prompt to connect the printer/All In One USB cable to the computer . I plug the USB cable in (with the printer/All In One switched on) . The Windows XP Found New Hardware wizard launches, tries to install the printer but eventually displays There's your problem. You don't want "dueling installations". Either install the printer using the supplied driver, or let Windows install it. Usually you'll get instructions with the printer that say to install with the supplied driver. In this case, when you plug in the printer (as instructed by the supplied driver) the Windows install wizard may start up. Click on "Cancel" or "No" or whatever the button is that tells it to go away. Once you have a half-done installation, you may need to unplug the printer, uninstall the printer completely, then reboot and reinstall the printer. This time follow the manufacturer's instructions to the letter. -- Stan Brown, Oak Road Systems, Tompkins County, New York, USA http://OakRoadSystems.com/ "My theory was a perfectly good one. The facts were misleading." -- /The Lady Vanishes/ (1938) |
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