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Is this an easy fix or complicated one?



 
 
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  #16  
Old April 13th 05, 07:16 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Hi Michael,
Thanks for the reply. Are you saying it's 'possible' my mouse could cause
this shut down? I do have another one I can use. I'll hook it up and see
what happens. On the Ram stick. I'm clueless there. I purchased this
system from Dell in July 2003. And haven't added anything to it since then.
If that helps.
Colette

"Michael Solomon (MS-MVP)" wrote:

First, given that you had a problem each time you moved the mouse, the mouse
might be the issue. If you have access to another system, you might try the
mouse and that system for a bit and see if the problem comes up or, if you
have a separate mouse, you might swap it for the one you have and see if you
still have the issue.

If you still have the issue, we're back to testing the ram. The next step,
assuming you have more than one ram stick installed would be to remove one
and see if you still have the issue and then test the other one alone to see
if you have the issue.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Good morning. I'm running XP- home. So the 'passed' may not be
accurate then?

"lvee" wrote:

Are you running windows xp? or 2000?
It is likely ban ram, as suggested. But there are a couple of things you
can do first.. I have received false positives regarding bad ram.
First, post back with your os, xp? or 2000?

"Lady In Need" wrote in message
...
Well when I woke up this morning it said it was on Burn In Loop #19.
It
had
stopped there. It said Passed 18 ... Failed 0 The elapsed time was 6
hrs
40 min. What should I do now?

"Lady In Need" wrote:

Okay.... I was able to download and install DocMemory. When it came
to
the
part to pick the BurnInTest or Quick test I moved the mouse to click
on
the
Quick one and it froze. I rebooted and tried it again and the same
thing
happen. So the third time I left the mouse alone and it ran the Burn
one
on
its own. It made it through 8 loops and I passed them all. During
the
9th
loop I accidently bumped the mouse and it froze again. I couldn't
even
use
Esc to abort. So I had to shut the comp off and turn it back on.
That
part
took almost 3 hours.
Since I'm heading to bed I'll run it again like before. Hopefully it
will
make it through the whole thing. I'll post again tomorrow morning.
Colette

"Lady In Need" wrote:

never mind........ so out of it I'm putting the wrong letter in.

It's
working now. I'll post back.

"Lady In Need" wrote:

Thank you for the reply and advice. I have tried to do this
memtest86 and
for some reason it won't work. I'm so frustrated I could
cry. But
I won't. LOL I downloaded it. When I open it it says 'Enter
Target
Diskette Drive' When I put the letter in and click Enter the
whole
black
box disappears. Obviously I'm doing something wrong. But what?


"NoNoBadDog!" wrote:

You definitely have a RAM problem. RAM modules can and do go
bad...do a
Google search for memtest86, download it and let it diagnose
your
memory.
If it is the RAM, be prepared for a battle with DELL, they are
not
very
friendly with RAM issues...

Bobby

"Lady In Need" wrote in
message
news Less than a minute after my last post it did it again. New
error
message.

PFN_LIST_CORRUPT
Stop 0x0000004E
0x00000008F
0x0000E043
0x0000E843
0x00000000

Now what??

"Lady In Need" wrote:

You're right on the error number. My typo lol It should
have
been x
not
c. I'll check out the link you suggested. Thanks for
pointing
that
out.

"lvee" wrote:

are you sure that's the right stop error number/ Is it
maybe
0x0000000A...?

Troubleshooting a Stop 0x0000000A error in Windows XP

http://support.microsoft.com/default...;en-us;Q314063

Scroll down to the section that involves 'after you have
already
installed
windows'

"Lady In Need" wrote
in
message
...


"Lady In Need" wrote:

Several times the past couple weeks my computer popped
up a
blue
screen
and
shut down then restarted. (doing a physical memory
dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I
need
to take
it in
for repair? I can't afford the latter. Dell was NO
help.
Thanks!

I also wanted to mention that I've not added/changed or
downloaded
anything
prior to this starting. There's also no rhyme or reason
to
when it
happens.
Not doing any 'particular' task. It even happens when
I'm
not on it.













Ads
  #17  
Old April 13th 05, 10:35 PM
lvee
external usenet poster
 
Posts: n/a
Default

the RAM is an acronym for Random Access Memory, and is a piece that can be
removed and replaced from your computer. You must have received a book that
came with your Dell, explaining where it is located and how to remove and
replace it.
One thing you can try is before you worry about the ram is,
go to Start My Computerlocal disk C:, and right click properties. From
there go to the tools tab and on that first page click check now where it
says error-checking, and then when you click that another page will be
displayed..place a check next to both of those boxes. You will have to
reboot in order for the check disk to run.
Now, if you are having trouble keeping the computer from shutting down,
start in safe mode. To do that, click the restart option, then, as soon as
the screen turns black, hit your F8 key repeatedly until you are brought to
the Safe Mode, etc. options. Select Safe Mode. Once there, first go to My
Computerright click Propertiesselect Advance tab, then look for Startup
and recovery options. Click on settings, then clear the check next to
automatically restart, located under system failure.
Then, follow the error checking procedure that I described at the start of
this post.

As far as the results of the memory test you ran, I have never used anything
but memtest, and that took such a long time that after 6 hours and no errors
I gave up. The error checking procedure worked for me..that is not to say
that it will work for you.

The 2nd error code that you posted does indicate bad ram, memory, or
possible a bad disk on your hard drive. which would suck. However, the only
thing I could find related to windows 2000...

it is also corrupt drivers that are causing this... you can check the device
manager, go to StartRight click My computerpropertiesdevice manage. If
you see any yellow or red warning indicators, click on each to read the
error description.
From there, you can try to update your drivers.
You can do this from safe mode also, but the option you would pick is safe
mode with networking ( I thin that's what it's called)

"Lady In Need" wrote in message
...
Hi Michael,
Thanks for the reply. Are you saying it's 'possible' my mouse could cause
this shut down? I do have another one I can use. I'll hook it up and
see
what happens. On the Ram stick. I'm clueless there. I purchased
this
system from Dell in July 2003. And haven't added anything to it since
then.
If that helps.
Colette

"Michael Solomon (MS-MVP)" wrote:

First, given that you had a problem each time you moved the mouse, the
mouse
might be the issue. If you have access to another system, you might try
the
mouse and that system for a bit and see if the problem comes up or, if
you
have a separate mouse, you might swap it for the one you have and see if
you
still have the issue.

If you still have the issue, we're back to testing the ram. The next
step,
assuming you have more than one ram stick installed would be to remove
one
and see if you still have the issue and then test the other one alone to
see
if you have the issue.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Good morning. I'm running XP- home. So the 'passed' may not be
accurate then?

"lvee" wrote:

Are you running windows xp? or 2000?
It is likely ban ram, as suggested. But there are a couple of things
you
can do first.. I have received false positives regarding bad ram.
First, post back with your os, xp? or 2000?

"Lady In Need" wrote in message
...
Well when I woke up this morning it said it was on Burn In Loop #19.
It
had
stopped there. It said Passed 18 ... Failed 0 The elapsed time
was 6
hrs
40 min. What should I do now?

"Lady In Need" wrote:

Okay.... I was able to download and install DocMemory. When it
came
to
the
part to pick the BurnInTest or Quick test I moved the mouse to
click
on
the
Quick one and it froze. I rebooted and tried it again and the
same
thing
happen. So the third time I left the mouse alone and it ran the
Burn
one
on
its own. It made it through 8 loops and I passed them all. During
the
9th
loop I accidently bumped the mouse and it froze again. I couldn't
even
use
Esc to abort. So I had to shut the comp off and turn it back on.
That
part
took almost 3 hours.
Since I'm heading to bed I'll run it again like before. Hopefully
it
will
make it through the whole thing. I'll post again tomorrow
morning.
Colette

"Lady In Need" wrote:

never mind........ so out of it I'm putting the wrong letter in.

It's
working now. I'll post back.

"Lady In Need" wrote:

Thank you for the reply and advice. I have tried to do this
memtest86 and
for some reason it won't work. I'm so frustrated I
could
cry. But
I won't. LOL I downloaded it. When I open it it says
'Enter
Target
Diskette Drive' When I put the letter in and click Enter the
whole
black
box disappears. Obviously I'm doing something wrong. But
what?


"NoNoBadDog!" wrote:

You definitely have a RAM problem. RAM modules can and do go
bad...do a
Google search for memtest86, download it and let it diagnose
your
memory.
If it is the RAM, be prepared for a battle with DELL, they
are
not
very
friendly with RAM issues...

Bobby

"Lady In Need" wrote
in
message
news Less than a minute after my last post it did it again. New
error
message.

PFN_LIST_CORRUPT
Stop 0x0000004E
0x00000008F
0x0000E043
0x0000E843
0x00000000

Now what??

"Lady In Need" wrote:

You're right on the error number. My typo lol It
should
have
been x
not
c. I'll check out the link you suggested. Thanks for
pointing
that
out.

"lvee" wrote:

are you sure that's the right stop error number/ Is it
maybe
0x0000000A...?

Troubleshooting a Stop 0x0000000A error in Windows XP

http://support.microsoft.com/default...;en-us;Q314063

Scroll down to the section that involves 'after you have
already
installed
windows'

"Lady In Need"
wrote
in
message
...


"Lady In Need" wrote:

Several times the past couple weeks my computer
popped
up a
blue
screen
and
shut down then restarted. (doing a physical memory
dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will
I
need
to take
it in
for repair? I can't afford the latter. Dell was
NO
help.
Thanks!

I also wanted to mention that I've not added/changed
or
downloaded
anything
prior to this starting. There's also no rhyme or
reason
to
when it
happens.
Not doing any 'particular' task. It even happens when
I'm
not on it.















  #18  
Old April 14th 05, 04:35 AM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Ivee... thanks for all the information on what to do. I REALLY appreciate
your taking the time to do it. Now... KNOCK ON WOOD for me. After getting
Michaels post earlier today when he suggested changing my mouse, I did do
that. And would you believe not a single shut down since then!!! I'm
ecstatic... knocking on wood again lol and praying it was something as
simple as this. It's been about 8 hours now. I'm squealing with delight. I
was actually able to do a few hours work on the comp. A blessing after
falling so far behind. Michael.... if you're single and live in Ohio I owe
you dinner! Thank you SOOOOOOOOOOO Much!!! woohoo!!!

"lvee" wrote:

the RAM is an acronym for Random Access Memory, and is a piece that can be
removed and replaced from your computer. You must have received a book that
came with your Dell, explaining where it is located and how to remove and
replace it.
One thing you can try is before you worry about the ram is,
go to Start My Computerlocal disk C:, and right click properties. From
there go to the tools tab and on that first page click check now where it
says error-checking, and then when you click that another page will be
displayed..place a check next to both of those boxes. You will have to
reboot in order for the check disk to run.
Now, if you are having trouble keeping the computer from shutting down,
start in safe mode. To do that, click the restart option, then, as soon as
the screen turns black, hit your F8 key repeatedly until you are brought to
the Safe Mode, etc. options. Select Safe Mode. Once there, first go to My
Computerright click Propertiesselect Advance tab, then look for Startup
and recovery options. Click on settings, then clear the check next to
automatically restart, located under system failure.
Then, follow the error checking procedure that I described at the start of
this post.

As far as the results of the memory test you ran, I have never used anything
but memtest, and that took such a long time that after 6 hours and no errors
I gave up. The error checking procedure worked for me..that is not to say
that it will work for you.

The 2nd error code that you posted does indicate bad ram, memory, or
possible a bad disk on your hard drive. which would suck. However, the only
thing I could find related to windows 2000...

it is also corrupt drivers that are causing this... you can check the device
manager, go to StartRight click My computerpropertiesdevice manage. If
you see any yellow or red warning indicators, click on each to read the
error description.
From there, you can try to update your drivers.
You can do this from safe mode also, but the option you would pick is safe
mode with networking ( I thin that's what it's called)

"Lady In Need" wrote in message
...
Hi Michael,
Thanks for the reply. Are you saying it's 'possible' my mouse could cause
this shut down? I do have another one I can use. I'll hook it up and
see
what happens. On the Ram stick. I'm clueless there. I purchased
this
system from Dell in July 2003. And haven't added anything to it since
then.
If that helps.
Colette

"Michael Solomon (MS-MVP)" wrote:

First, given that you had a problem each time you moved the mouse, the
mouse
might be the issue. If you have access to another system, you might try
the
mouse and that system for a bit and see if the problem comes up or, if
you
have a separate mouse, you might swap it for the one you have and see if
you
still have the issue.

If you still have the issue, we're back to testing the ram. The next
step,
assuming you have more than one ram stick installed would be to remove
one
and see if you still have the issue and then test the other one alone to
see
if you have the issue.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Good morning. I'm running XP- home. So the 'passed' may not be
accurate then?

"lvee" wrote:

Are you running windows xp? or 2000?
It is likely ban ram, as suggested. But there are a couple of things
you
can do first.. I have received false positives regarding bad ram.
First, post back with your os, xp? or 2000?

"Lady In Need" wrote in message
...
Well when I woke up this morning it said it was on Burn In Loop #19.
It
had
stopped there. It said Passed 18 ... Failed 0 The elapsed time
was 6
hrs
40 min. What should I do now?

"Lady In Need" wrote:

Okay.... I was able to download and install DocMemory. When it
came
to
the
part to pick the BurnInTest or Quick test I moved the mouse to
click
on
the
Quick one and it froze. I rebooted and tried it again and the
same
thing
happen. So the third time I left the mouse alone and it ran the
Burn
one
on
its own. It made it through 8 loops and I passed them all. During
the
9th
loop I accidently bumped the mouse and it froze again. I couldn't
even
use
Esc to abort. So I had to shut the comp off and turn it back on.
That
part
took almost 3 hours.
Since I'm heading to bed I'll run it again like before. Hopefully
it
will
make it through the whole thing. I'll post again tomorrow
morning.
Colette

"Lady In Need" wrote:

never mind........ so out of it I'm putting the wrong letter in.

It's
working now. I'll post back.

"Lady In Need" wrote:

Thank you for the reply and advice. I have tried to do this
memtest86 and
for some reason it won't work. I'm so frustrated I
could
cry. But
I won't. LOL I downloaded it. When I open it it says
'Enter
Target
Diskette Drive' When I put the letter in and click Enter the
whole
black
box disappears. Obviously I'm doing something wrong. But
what?


"NoNoBadDog!" wrote:

You definitely have a RAM problem. RAM modules can and do go
bad...do a
Google search for memtest86, download it and let it diagnose
your
memory.
If it is the RAM, be prepared for a battle with DELL, they
are
not
very
friendly with RAM issues...

Bobby

"Lady In Need" wrote
in
message
news Less than a minute after my last post it did it again. New
error
message.

PFN_LIST_CORRUPT
Stop 0x0000004E
0x00000008F
0x0000E043
0x0000E843
0x00000000

Now what??

"Lady In Need" wrote:

You're right on the error number. My typo lol It
should
have
been x
not
c. I'll check out the link you suggested. Thanks for
pointing
that
out.

"lvee" wrote:

are you sure that's the right stop error number/ Is it
maybe
0x0000000A...?

Troubleshooting a Stop 0x0000000A error in Windows XP

http://support.microsoft.com/default...;en-us;Q314063

Scroll down to the section that involves 'after you have
already
installed
windows'

"Lady In Need"
wrote
in
message
...


"Lady In Need" wrote:

Several times the past couple weeks my computer
popped
up a
blue
screen
and
shut down then restarted. (doing a physical memory
dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will
I
need
to take
it in
for repair? I can't afford the latter. Dell was
NO
help.
Thanks!

I also wanted to mention that I've not added/changed
or
downloaded
anything
prior to this starting. There's also no rhyme or
reason
to
when it
happens.
Not doing any 'particular' task. It even happens when
I'm
not on it.
















  #19  
Old April 14th 05, 12:30 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Ugh....... well I guess it was too good to be true. It appears to have shut
down and restarted during the night. So I'm going to go through the
process Ivee suggested before doing the RAM bit. Will post again.

"Lady In Need" wrote:

Ivee... thanks for all the information on what to do. I REALLY appreciate
your taking the time to do it. Now... KNOCK ON WOOD for me. After getting
Michaels post earlier today when he suggested changing my mouse, I did do
that. And would you believe not a single shut down since then!!! I'm
ecstatic... knocking on wood again lol and praying it was something as
simple as this. It's been about 8 hours now. I'm squealing with delight. I
was actually able to do a few hours work on the comp. A blessing after
falling so far behind. Michael.... if you're single and live in Ohio I owe
you dinner! Thank you SOOOOOOOOOOO Much!!! woohoo!!!

"lvee" wrote:

the RAM is an acronym for Random Access Memory, and is a piece that can be
removed and replaced from your computer. You must have received a book that
came with your Dell, explaining where it is located and how to remove and
replace it.
One thing you can try is before you worry about the ram is,
go to Start My Computerlocal disk C:, and right click properties. From
there go to the tools tab and on that first page click check now where it
says error-checking, and then when you click that another page will be
displayed..place a check next to both of those boxes. You will have to
reboot in order for the check disk to run.
Now, if you are having trouble keeping the computer from shutting down,
start in safe mode. To do that, click the restart option, then, as soon as
the screen turns black, hit your F8 key repeatedly until you are brought to
the Safe Mode, etc. options. Select Safe Mode. Once there, first go to My
Computerright click Propertiesselect Advance tab, then look for Startup
and recovery options. Click on settings, then clear the check next to
automatically restart, located under system failure.
Then, follow the error checking procedure that I described at the start of
this post.

As far as the results of the memory test you ran, I have never used anything
but memtest, and that took such a long time that after 6 hours and no errors
I gave up. The error checking procedure worked for me..that is not to say
that it will work for you.

The 2nd error code that you posted does indicate bad ram, memory, or
possible a bad disk on your hard drive. which would suck. However, the only
thing I could find related to windows 2000...

it is also corrupt drivers that are causing this... you can check the device
manager, go to StartRight click My computerpropertiesdevice manage. If
you see any yellow or red warning indicators, click on each to read the
error description.
From there, you can try to update your drivers.
You can do this from safe mode also, but the option you would pick is safe
mode with networking ( I thin that's what it's called)

"Lady In Need" wrote in message
...
Hi Michael,
Thanks for the reply. Are you saying it's 'possible' my mouse could cause
this shut down? I do have another one I can use. I'll hook it up and
see
what happens. On the Ram stick. I'm clueless there. I purchased
this
system from Dell in July 2003. And haven't added anything to it since
then.
If that helps.
Colette

"Michael Solomon (MS-MVP)" wrote:

First, given that you had a problem each time you moved the mouse, the
mouse
might be the issue. If you have access to another system, you might try
the
mouse and that system for a bit and see if the problem comes up or, if
you
have a separate mouse, you might swap it for the one you have and see if
you
still have the issue.

If you still have the issue, we're back to testing the ram. The next
step,
assuming you have more than one ram stick installed would be to remove
one
and see if you still have the issue and then test the other one alone to
see
if you have the issue.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Good morning. I'm running XP- home. So the 'passed' may not be
accurate then?

"lvee" wrote:

Are you running windows xp? or 2000?
It is likely ban ram, as suggested. But there are a couple of things
you
can do first.. I have received false positives regarding bad ram.
First, post back with your os, xp? or 2000?

"Lady In Need" wrote in message
...
Well when I woke up this morning it said it was on Burn In Loop #19.
It
had
stopped there. It said Passed 18 ... Failed 0 The elapsed time
was 6
hrs
40 min. What should I do now?

"Lady In Need" wrote:

Okay.... I was able to download and install DocMemory. When it
came
to
the
part to pick the BurnInTest or Quick test I moved the mouse to
click
on
the
Quick one and it froze. I rebooted and tried it again and the
same
thing
happen. So the third time I left the mouse alone and it ran the
Burn
one
on
its own. It made it through 8 loops and I passed them all. During
the
9th
loop I accidently bumped the mouse and it froze again. I couldn't
even
use
Esc to abort. So I had to shut the comp off and turn it back on.
That
part
took almost 3 hours.
Since I'm heading to bed I'll run it again like before. Hopefully
it
will
make it through the whole thing. I'll post again tomorrow
morning.
Colette

"Lady In Need" wrote:

never mind........ so out of it I'm putting the wrong letter in.

It's
working now. I'll post back.

"Lady In Need" wrote:

Thank you for the reply and advice. I have tried to do this
memtest86 and
for some reason it won't work. I'm so frustrated I
could
cry. But
I won't. LOL I downloaded it. When I open it it says
'Enter
Target
Diskette Drive' When I put the letter in and click Enter the
whole
black
box disappears. Obviously I'm doing something wrong. But
what?


"NoNoBadDog!" wrote:

You definitely have a RAM problem. RAM modules can and do go
bad...do a
Google search for memtest86, download it and let it diagnose
your
memory.
If it is the RAM, be prepared for a battle with DELL, they
are
not
very
friendly with RAM issues...

Bobby

"Lady In Need" wrote
in
message
news Less than a minute after my last post it did it again. New
error
message.

PFN_LIST_CORRUPT
Stop 0x0000004E
0x00000008F
0x0000E043
0x0000E843
0x00000000

Now what??

"Lady In Need" wrote:

You're right on the error number. My typo lol It
should
have
been x
not
c. I'll check out the link you suggested. Thanks for
pointing
that
out.

"lvee" wrote:

are you sure that's the right stop error number/ Is it
maybe
0x0000000A...?

Troubleshooting a Stop 0x0000000A error in Windows XP

http://support.microsoft.com/default...;en-us;Q314063

Scroll down to the section that involves 'after you have
already
installed
windows'

"Lady In Need"
wrote
in
message
...


"Lady In Need" wrote:

Several times the past couple weeks my computer
popped
up a
blue
screen
and
shut down then restarted. (doing a physical memory
dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will
I
need
to take
it in
for repair? I can't afford the latter. Dell was
NO
help.
Thanks!

I also wanted to mention that I've not added/changed
or
downloaded
anything
prior to this starting. There's also no rhyme or
reason
to
when it
happens.
Not doing any 'particular' task. It even happens when
I'm
not on it.
















  #20  
Old April 14th 05, 08:37 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default

Do you have any special software installed for either or both mice. Many
Logitech mice have a lot of specialized functions that require their
proprietary software. That software can often cause conflicts. If it's
fully up to date and still causing the issue, then, it's best to remove the
software, if the mouse performs its basic functions and causes no crashes,
that is how you should run but I'm only speculating that you even have such
software installed and only applies if that is the case.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Ugh....... well I guess it was too good to be true. It appears to have
shut
down and restarted during the night. So I'm going to go through
the
process Ivee suggested before doing the RAM bit. Will post again.

"Lady In Need" wrote:

Ivee... thanks for all the information on what to do. I REALLY
appreciate
your taking the time to do it. Now... KNOCK ON WOOD for me. After
getting
Michaels post earlier today when he suggested changing my mouse, I did
do
that. And would you believe not a single shut down since then!!! I'm
ecstatic... knocking on wood again lol and praying it was something as
simple as this. It's been about 8 hours now. I'm squealing with
delight. I
was actually able to do a few hours work on the comp. A blessing after
falling so far behind. Michael.... if you're single and live in Ohio I
owe
you dinner! Thank you SOOOOOOOOOOO Much!!! woohoo!!!

"lvee" wrote:

the RAM is an acronym for Random Access Memory, and is a piece that can
be
removed and replaced from your computer. You must have received a book
that
came with your Dell, explaining where it is located and how to remove
and
replace it.
One thing you can try is before you worry about the ram is,
go to Start My Computerlocal disk C:, and right click properties.
From
there go to the tools tab and on that first page click check now where
it
says error-checking, and then when you click that another page will be
displayed..place a check next to both of those boxes. You will have to
reboot in order for the check disk to run.
Now, if you are having trouble keeping the computer from shutting down,
start in safe mode. To do that, click the restart option, then, as
soon as
the screen turns black, hit your F8 key repeatedly until you are
brought to
the Safe Mode, etc. options. Select Safe Mode. Once there, first go
to My
Computerright click Propertiesselect Advance tab, then look for
Startup
and recovery options. Click on settings, then clear the check next to
automatically restart, located under system failure.
Then, follow the error checking procedure that I described at the start
of
this post.

As far as the results of the memory test you ran, I have never used
anything
but memtest, and that took such a long time that after 6 hours and no
errors
I gave up. The error checking procedure worked for me..that is not to
say
that it will work for you.

The 2nd error code that you posted does indicate bad ram, memory, or
possible a bad disk on your hard drive. which would suck. However, the
only
thing I could find related to windows 2000...

it is also corrupt drivers that are causing this... you can check the
device
manager, go to StartRight click My computerpropertiesdevice manage.
If
you see any yellow or red warning indicators, click on each to read the
error description.
From there, you can try to update your drivers.
You can do this from safe mode also, but the option you would pick is
safe
mode with networking ( I thin that's what it's called)

"Lady In Need" wrote in message
...
Hi Michael,
Thanks for the reply. Are you saying it's 'possible' my mouse could
cause
this shut down? I do have another one I can use. I'll hook it up
and
see
what happens. On the Ram stick. I'm clueless there. I
purchased
this
system from Dell in July 2003. And haven't added anything to it
since
then.
If that helps.
Colette

"Michael Solomon (MS-MVP)" wrote:

First, given that you had a problem each time you moved the mouse,
the
mouse
might be the issue. If you have access to another system, you might
try
the
mouse and that system for a bit and see if the problem comes up or,
if
you
have a separate mouse, you might swap it for the one you have and
see if
you
still have the issue.

If you still have the issue, we're back to testing the ram. The
next
step,
assuming you have more than one ram stick installed would be to
remove
one
and see if you still have the issue and then test the other one
alone to
see
if you have the issue.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in
message
...
Good morning. I'm running XP- home. So the 'passed' may not
be
accurate then?

"lvee" wrote:

Are you running windows xp? or 2000?
It is likely ban ram, as suggested. But there are a couple of
things
you
can do first.. I have received false positives regarding bad ram.
First, post back with your os, xp? or 2000?

"Lady In Need" wrote in
message
...
Well when I woke up this morning it said it was on Burn In Loop
#19.
It
had
stopped there. It said Passed 18 ... Failed 0 The elapsed
time
was 6
hrs
40 min. What should I do now?

"Lady In Need" wrote:

Okay.... I was able to download and install DocMemory. When
it
came
to
the
part to pick the BurnInTest or Quick test I moved the mouse to
click
on
the
Quick one and it froze. I rebooted and tried it again and
the
same
thing
happen. So the third time I left the mouse alone and it ran
the
Burn
one
on
its own. It made it through 8 loops and I passed them all.
During
the
9th
loop I accidently bumped the mouse and it froze again. I
couldn't
even
use
Esc to abort. So I had to shut the comp off and turn it back
on.
That
part
took almost 3 hours.
Since I'm heading to bed I'll run it again like before.
Hopefully
it
will
make it through the whole thing. I'll post again tomorrow
morning.
Colette

"Lady In Need" wrote:

never mind........ so out of it I'm putting the wrong
letter in.

It's
working now. I'll post back.

"Lady In Need" wrote:

Thank you for the reply and advice. I have tried to do
this
memtest86 and
for some reason it won't work. I'm so frustrated
I
could
cry. But
I won't. LOL I downloaded it. When I open it it says
'Enter
Target
Diskette Drive' When I put the letter in and click
Enter the
whole
black
box disappears. Obviously I'm doing something wrong.
But
what?


"NoNoBadDog!" wrote:

You definitely have a RAM problem. RAM modules can and
do go
bad...do a
Google search for memtest86, download it and let it
diagnose
your
memory.
If it is the RAM, be prepared for a battle with DELL,
they
are
not
very
friendly with RAM issues...

Bobby

"Lady In Need"
wrote
in
message
news Less than a minute after my last post it did it again.
New
error
message.

PFN_LIST_CORRUPT
Stop 0x0000004E
0x00000008F
0x0000E043
0x0000E843
0x00000000

Now what??

"Lady In Need" wrote:

You're right on the error number. My typo lol It
should
have
been x
not
c. I'll check out the link you suggested. Thanks
for
pointing
that
out.

"lvee" wrote:

are you sure that's the right stop error number/
Is it
maybe
0x0000000A...?

Troubleshooting a Stop 0x0000000A error in Windows
XP

http://support.microsoft.com/default...;en-us;Q314063

Scroll down to the section that involves 'after you
have
already
installed
windows'

"Lady In Need"

wrote
in
message
...


"Lady In Need" wrote:

Several times the past couple weeks my computer
popped
up a
blue
screen
and
shut down then restarted. (doing a physical
memory
dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or
will
I
need
to take
it in
for repair? I can't afford the latter. Dell
was
NO
help.
Thanks!

I also wanted to mention that I've not
added/changed
or
downloaded
anything
prior to this starting. There's also no rhyme or
reason
to
when it
happens.
Not doing any 'particular' task. It even happens
when
I'm
not on it.


















  #21  
Old April 14th 05, 09:24 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Well... I'm stumped. LOL It hasn't done it once today. (prior to changing
the mouse it was every hour or so) I'm guessing it's possible the electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed the
problem.


"Lady In Need" wrote in message
...
Several times the past couple weeks my computer popped up a blue screen

and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to take it in
for repair? I can't afford the latter. Dell was NO help. Thanks!




  #22  
Old April 15th 05, 02:06 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Woo hoo! No more shut downs and restarts. That one night before last must
have been the electric and not the trouble I'd been having. There's not been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any special
mouse or software for it. Just a plain ol' mouse. But you were obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've never
really gotten a straight answer about it. Is it better to leave the comp on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to changing
the mouse it was every hour or so) I'm guessing it's possible the electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed the
problem.


"Lady In Need" wrote in message
...
Several times the past couple weeks my computer popped up a blue screen

and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to take it in
for repair? I can't afford the latter. Dell was NO help. Thanks!




  #23  
Old April 15th 05, 09:26 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally makes
no difference. You'll find people pretty evenly split about the shutdown
issue. Personally, I feel heat is the enemy of all electronics and shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power outage,
even if you have a UPS, uninterruptible power supply, it can still damage
the system. Most UPSs are designed to take over and give you enough time to
properly shut everything down before a loss of power to the system. If you
are asleep or away on vacation or just out running errands, if there's a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall, antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is normal,
perhaps you see the connection activity lights in the notification area by
the clock constantly lit, if you are there, you can take action, disconnect
the modem or shut the system down. If you are away, you can take no action.

Then, there's the issue of your children or any family members perhaps doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer booted and
has enough computer savvy to begin accessing things. If the computer isn't
booted, such an outsider isn't likely to take the time to boot the system
and with XP, try to bypass the welcome screen. He might steal the computer
but having it shutdown is a bit of added protection against unauthorized
access and an additional layer of security for your personal information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before last
must
have been the electric and not the trouble I'd been having. There's not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any special
mouse or software for it. Just a plain ol' mouse. But you were obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've never
really gotten a straight answer about it. Is it better to leave the comp
on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed
the
problem.


"Lady In Need" wrote in message
...
Several times the past couple weeks my computer popped up a blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to take
it in
for repair? I can't afford the latter. Dell was NO help.
Thanks!





  #24  
Old April 16th 05, 02:46 AM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Happy Friday! ) But bad news. After 42 hours of no shut downs it did
two in less than 10 minutes. So I guess I'm not home scot free after all.
Tomorrow morning I'll run through the other suggestions to try. I
wonder if the mouse wasn't part of the trouble though. Since it's been so
infrequent since changing them? Michael... you really brought up some great
points on why shutting it down is a good idea. Some I'd never even thought
about. Thanks so much for taking the time to share all that with me. I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally makes
no difference. You'll find people pretty evenly split about the shutdown
issue. Personally, I feel heat is the enemy of all electronics and shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power outage,
even if you have a UPS, uninterruptible power supply, it can still damage
the system. Most UPSs are designed to take over and give you enough time to
properly shut everything down before a loss of power to the system. If you
are asleep or away on vacation or just out running errands, if there's a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall, antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is normal,
perhaps you see the connection activity lights in the notification area by
the clock constantly lit, if you are there, you can take action, disconnect
the modem or shut the system down. If you are away, you can take no action.

Then, there's the issue of your children or any family members perhaps doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer booted and
has enough computer savvy to begin accessing things. If the computer isn't
booted, such an outsider isn't likely to take the time to boot the system
and with XP, try to bypass the welcome screen. He might steal the computer
but having it shutdown is a bit of added protection against unauthorized
access and an additional layer of security for your personal information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before last
must
have been the electric and not the trouble I'd been having. There's not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any special
mouse or software for it. Just a plain ol' mouse. But you were obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've never
really gotten a straight answer about it. Is it better to leave the comp
on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed
the
problem.


"Lady In Need" wrote in message
...
Several times the past couple weeks my computer popped up a blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to take
it in
for repair? I can't afford the latter. Dell was NO help.
Thanks!






  #25  
Old April 16th 05, 04:10 AM
lvee
external usenet poster
 
Posts: n/a
Default

Okay, now, be patient...more things to try.
I'm going to address the first shutdown error. read this link,

http://support.microsoft.com/?kbid=311564&sd=RMVP


"Lady In Need" wrote in message
...
Happy Friday! ) But bad news. After 42 hours of no shut downs it
did
two in less than 10 minutes. So I guess I'm not home scot free after all.
Tomorrow morning I'll run through the other suggestions to try. I
wonder if the mouse wasn't part of the trouble though. Since it's been so
infrequent since changing them? Michael... you really brought up some
great
points on why shutting it down is a good idea. Some I'd never even
thought
about. Thanks so much for taking the time to share all that with me.
I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally
makes
no difference. You'll find people pretty evenly split about the shutdown
issue. Personally, I feel heat is the enemy of all electronics and
shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power outage,
even if you have a UPS, uninterruptible power supply, it can still damage
the system. Most UPSs are designed to take over and give you enough time
to
properly shut everything down before a loss of power to the system. If
you
are asleep or away on vacation or just out running errands, if there's a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall,
antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is normal,
perhaps you see the connection activity lights in the notification area
by
the clock constantly lit, if you are there, you can take action,
disconnect
the modem or shut the system down. If you are away, you can take no
action.

Then, there's the issue of your children or any family members perhaps
doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer booted
and
has enough computer savvy to begin accessing things. If the computer
isn't
booted, such an outsider isn't likely to take the time to boot the system
and with XP, try to bypass the welcome screen. He might steal the
computer
but having it shutdown is a bit of added protection against unauthorized
access and an additional layer of security for your personal information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before last
must
have been the electric and not the trouble I'd been having. There's not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any
special
mouse or software for it. Just a plain ol' mouse. But you were
obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've
never
really gotten a straight answer about it. Is it better to leave the
comp
on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And
have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed
the
problem.


"Lady In Need" wrote in
message
...
Several times the past couple weeks my computer popped up a blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to
take
it in
for repair? I can't afford the latter. Dell was NO help.
Thanks!








  #26  
Old April 16th 05, 03:31 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Patient.... yes I will be. How can I not when you wonderful people have such
never ending patience and willingness to help me. I'll do as suggested
in the link as well as the Error checking you said above.
One thing that did dawn on me last nite was around the time this started
happening my 'scanner' on my 3 in 1 (printer, scanner, copier) stopped
working. Keeps giving me error messages about not being there but it is.
The printer works from the comp etc... but not the scanning. Not sure if
this has any correlation but thought I should mention it.

"lvee" wrote:

Okay, now, be patient...more things to try.
I'm going to address the first shutdown error. read this link,

http://support.microsoft.com/?kbid=311564&sd=RMVP


"Lady In Need" wrote in message
...
Happy Friday! ) But bad news. After 42 hours of no shut downs it
did
two in less than 10 minutes. So I guess I'm not home scot free after all.
Tomorrow morning I'll run through the other suggestions to try. I
wonder if the mouse wasn't part of the trouble though. Since it's been so
infrequent since changing them? Michael... you really brought up some
great
points on why shutting it down is a good idea. Some I'd never even
thought
about. Thanks so much for taking the time to share all that with me.
I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally
makes
no difference. You'll find people pretty evenly split about the shutdown
issue. Personally, I feel heat is the enemy of all electronics and
shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power outage,
even if you have a UPS, uninterruptible power supply, it can still damage
the system. Most UPSs are designed to take over and give you enough time
to
properly shut everything down before a loss of power to the system. If
you
are asleep or away on vacation or just out running errands, if there's a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall,
antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is normal,
perhaps you see the connection activity lights in the notification area
by
the clock constantly lit, if you are there, you can take action,
disconnect
the modem or shut the system down. If you are away, you can take no
action.

Then, there's the issue of your children or any family members perhaps
doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer booted
and
has enough computer savvy to begin accessing things. If the computer
isn't
booted, such an outsider isn't likely to take the time to boot the system
and with XP, try to bypass the welcome screen. He might steal the
computer
but having it shutdown is a bit of added protection against unauthorized
access and an additional layer of security for your personal information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before last
must
have been the electric and not the trouble I'd been having. There's not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any
special
mouse or software for it. Just a plain ol' mouse. But you were
obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've
never
really gotten a straight answer about it. Is it better to leave the
comp
on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And
have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed
the
problem.


"Lady In Need" wrote in
message
...
Several times the past couple weeks my computer popped up a blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to
take
it in
for repair? I can't afford the latter. Dell was NO help.
Thanks!









  #27  
Old April 16th 05, 04:21 PM
lvee
external usenet poster
 
Posts: n/a
Default

Could be, and probably is the reason. Read your manual on how to uninstall
your All-In-One,
Then, before you reinstall it, see if the error happens again. If all is
well after uninstalling, and unplugging, try reinstalling your All-In-One
again, including the driver software.
But, first check your Device Manager to see if there are any conflicts.
Also, another thing I should have had you look into is your event viewer.
Go to StartAdmin Toolsevent viewer. Again, look for any yellow warning
indicators, or red error indicators.
If there are any, you can click on them, that will bring up a brief
explanation, and included in that explanation will be a link that you can
click on that will give more info and possibly a fix.

"Lady In Need" wrote in message
...
Patient.... yes I will be. How can I not when you wonderful people have
such
never ending patience and willingness to help me. I'll do as
suggested
in the link as well as the Error checking you said above.
One thing that did dawn on me last nite was around the time this started
happening my 'scanner' on my 3 in 1 (printer, scanner, copier) stopped
working. Keeps giving me error messages about not being there but it is.
The printer works from the comp etc... but not the scanning. Not sure if
this has any correlation but thought I should mention it.

"lvee" wrote:

Okay, now, be patient...more things to try.
I'm going to address the first shutdown error. read this link,

http://support.microsoft.com/?kbid=311564&sd=RMVP


"Lady In Need" wrote in message
...
Happy Friday! ) But bad news. After 42 hours of no shut downs
it
did
two in less than 10 minutes. So I guess I'm not home scot free after
all.
Tomorrow morning I'll run through the other suggestions to try.
I
wonder if the mouse wasn't part of the trouble though. Since it's been
so
infrequent since changing them? Michael... you really brought up some
great
points on why shutting it down is a good idea. Some I'd never even
thought
about. Thanks so much for taking the time to share all that with me.
I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally
makes
no difference. You'll find people pretty evenly split about the
shutdown
issue. Personally, I feel heat is the enemy of all electronics and
shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power
outage,
even if you have a UPS, uninterruptible power supply, it can still
damage
the system. Most UPSs are designed to take over and give you enough
time
to
properly shut everything down before a loss of power to the system.
If
you
are asleep or away on vacation or just out running errands, if there's
a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall,
antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is
normal,
perhaps you see the connection activity lights in the notification
area
by
the clock constantly lit, if you are there, you can take action,
disconnect
the modem or shut the system down. If you are away, you can take no
action.

Then, there's the issue of your children or any family members perhaps
doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer
booted
and
has enough computer savvy to begin accessing things. If the computer
isn't
booted, such an outsider isn't likely to take the time to boot the
system
and with XP, try to bypass the welcome screen. He might steal the
computer
but having it shutdown is a bit of added protection against
unauthorized
access and an additional layer of security for your personal
information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before
last
must
have been the electric and not the trouble I'd been having. There's
not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any
special
mouse or software for it. Just a plain ol' mouse. But you were
obviously
right on the money with the mouse being the cause. I can't thank
you
enough!! Now... I know you'll think it's a stupid question. I've
never
really gotten a straight answer about it. Is it better to leave the
comp
on
or should I be shutting it off at night? I'm on cable and for the
past
couple years have just left it on. Which is best to do? TIA! And
have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior
to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the
comp
restart. I'm keeping my fingers crossed that changing the mouse
fixed
the
problem.


"Lady In Need" wrote in
message
...
Several times the past couple weeks my computer popped up a
blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to
take
it in
for repair? I can't afford the latter. Dell was NO help.

Thanks!











  #28  
Old April 16th 05, 06:45 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default

You are welcome, Colette.

I'll continue to watch this thread for a bit to see if you get this resolved
with Ivee's suggestions.

If not, you may need to start uninstalling things one by one and seeing if
the problem reappears after each removal. I'd start with software by you
may get to the point of having to remove anything else connected to the
system except keyboard, mouse and monitor, uninstalling any drivers and
software for the devices, rebooting and running the system a bit to see if
the problem goes away. Sometimes that's all you can do to isolate such
issues.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Happy Friday! ) But bad news. After 42 hours of no shut downs it
did
two in less than 10 minutes. So I guess I'm not home scot free after all.
Tomorrow morning I'll run through the other suggestions to try. I
wonder if the mouse wasn't part of the trouble though. Since it's been so
infrequent since changing them? Michael... you really brought up some
great
points on why shutting it down is a good idea. Some I'd never even
thought
about. Thanks so much for taking the time to share all that with me.
I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally
makes
no difference. You'll find people pretty evenly split about the shutdown
issue. Personally, I feel heat is the enemy of all electronics and
shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power outage,
even if you have a UPS, uninterruptible power supply, it can still damage
the system. Most UPSs are designed to take over and give you enough time
to
properly shut everything down before a loss of power to the system. If
you
are asleep or away on vacation or just out running errands, if there's a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall,
antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is normal,
perhaps you see the connection activity lights in the notification area
by
the clock constantly lit, if you are there, you can take action,
disconnect
the modem or shut the system down. If you are away, you can take no
action.

Then, there's the issue of your children or any family members perhaps
doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer booted
and
has enough computer savvy to begin accessing things. If the computer
isn't
booted, such an outsider isn't likely to take the time to boot the system
and with XP, try to bypass the welcome screen. He might steal the
computer
but having it shutdown is a bit of added protection against unauthorized
access and an additional layer of security for your personal information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before last
must
have been the electric and not the trouble I'd been having. There's not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any
special
mouse or software for it. Just a plain ol' mouse. But you were
obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've
never
really gotten a straight answer about it. Is it better to leave the
comp
on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And
have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed
the
problem.


"Lady In Need" wrote in
message
...
Several times the past couple weeks my computer popped up a blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to
take
it in
for repair? I can't afford the latter. Dell was NO help.
Thanks!








  #29  
Old April 17th 05, 03:24 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Thank you both, Ivee and Michael for sticking with me to figure this out.
My girls grandfather passed away yesterday. So I wasn't able to get anything
checked. I should have a chance this afternoon. Will post as soon as I can.


"Michael Solomon (MS-MVP)" wrote:

You are welcome, Colette.

I'll continue to watch this thread for a bit to see if you get this resolved
with Ivee's suggestions.

If not, you may need to start uninstalling things one by one and seeing if
the problem reappears after each removal. I'd start with software by you
may get to the point of having to remove anything else connected to the
system except keyboard, mouse and monitor, uninstalling any drivers and
software for the devices, rebooting and running the system a bit to see if
the problem goes away. Sometimes that's all you can do to isolate such
issues.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Happy Friday! ) But bad news. After 42 hours of no shut downs it
did
two in less than 10 minutes. So I guess I'm not home scot free after all.
Tomorrow morning I'll run through the other suggestions to try. I
wonder if the mouse wasn't part of the trouble though. Since it's been so
infrequent since changing them? Michael... you really brought up some
great
points on why shutting it down is a good idea. Some I'd never even
thought
about. Thanks so much for taking the time to share all that with me.
I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally
makes
no difference. You'll find people pretty evenly split about the shutdown
issue. Personally, I feel heat is the enemy of all electronics and
shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power outage,
even if you have a UPS, uninterruptible power supply, it can still damage
the system. Most UPSs are designed to take over and give you enough time
to
properly shut everything down before a loss of power to the system. If
you
are asleep or away on vacation or just out running errands, if there's a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall,
antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is normal,
perhaps you see the connection activity lights in the notification area
by
the clock constantly lit, if you are there, you can take action,
disconnect
the modem or shut the system down. If you are away, you can take no
action.

Then, there's the issue of your children or any family members perhaps
doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer booted
and
has enough computer savvy to begin accessing things. If the computer
isn't
booted, such an outsider isn't likely to take the time to boot the system
and with XP, try to bypass the welcome screen. He might steal the
computer
but having it shutdown is a bit of added protection against unauthorized
access and an additional layer of security for your personal information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before last
must
have been the electric and not the trouble I'd been having. There's not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any
special
mouse or software for it. Just a plain ol' mouse. But you were
obviously
right on the money with the mouse being the cause. I can't thank you
enough!! Now... I know you'll think it's a stupid question. I've
never
really gotten a straight answer about it. Is it better to leave the
comp
on
or should I be shutting it off at night? I'm on cable and for the past
couple years have just left it on. Which is best to do? TIA! And
have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the comp
restart. I'm keeping my fingers crossed that changing the mouse fixed
the
problem.


"Lady In Need" wrote in
message
...
Several times the past couple weeks my computer popped up a blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to
take
it in
for repair? I can't afford the latter. Dell was NO help.
Thanks!









  #30  
Old April 17th 05, 03:51 PM
Lady In Need
external usenet poster
 
Posts: n/a
Default

Question on your last post Ivee... when it comes to checking the Device
Manager to see if there's any conflicts, How do I do that?
I also did a quck look in the Event Viewer. And Oh my... there's all kinds
of Yellow warnings and Red Errors.
Under Applications: Numerous Warnings and errors for MsiInstaller ;
category none ; Event 1004 there were dozens (and several for 11706) Red
Error Application Hand Category General or none Event 1106, (1000, 1002)

Under Security there was none at all.

Under System Numerous ones again. Alot of Warning Yellow - W32Time
Category none Event 36
And numerous Error Red Service Manager Category None Event 10010 (7009,7023)
Red Error ATAPI Cat None Event 9
Error Red DCOM Category None Event 1005

Looks like hours of work to fix all these.

"lvee" wrote:

Could be, and probably is the reason. Read your manual on how to uninstall
your All-In-One,
Then, before you reinstall it, see if the error happens again. If all is
well after uninstalling, and unplugging, try reinstalling your All-In-One
again, including the driver software.
But, first check your Device Manager to see if there are any conflicts.
Also, another thing I should have had you look into is your event viewer.
Go to StartAdmin Toolsevent viewer. Again, look for any yellow warning
indicators, or red error indicators.
If there are any, you can click on them, that will bring up a brief
explanation, and included in that explanation will be a link that you can
click on that will give more info and possibly a fix.

"Lady In Need" wrote in message
...
Patient.... yes I will be. How can I not when you wonderful people have
such
never ending patience and willingness to help me. I'll do as
suggested
in the link as well as the Error checking you said above.
One thing that did dawn on me last nite was around the time this started
happening my 'scanner' on my 3 in 1 (printer, scanner, copier) stopped
working. Keeps giving me error messages about not being there but it is.
The printer works from the comp etc... but not the scanning. Not sure if
this has any correlation but thought I should mention it.

"lvee" wrote:

Okay, now, be patient...more things to try.
I'm going to address the first shutdown error. read this link,

http://support.microsoft.com/?kbid=311564&sd=RMVP


"Lady In Need" wrote in message
...
Happy Friday! ) But bad news. After 42 hours of no shut downs
it
did
two in less than 10 minutes. So I guess I'm not home scot free after
all.
Tomorrow morning I'll run through the other suggestions to try.
I
wonder if the mouse wasn't part of the trouble though. Since it's been
so
infrequent since changing them? Michael... you really brought up some
great
points on why shutting it down is a good idea. Some I'd never even
thought
about. Thanks so much for taking the time to share all that with me.
I'll
post more tomorrow.
Colette

"Michael Solomon (MS-MVP)" wrote:

You're welcome, glad it worked for you.

In terms of the computer itself and no outside factors, it generally
makes
no difference. You'll find people pretty evenly split about the
shutdown
issue. Personally, I feel heat is the enemy of all electronics and
shutting
down at night gives components a chance to cool.

However, there are outside factors that, I think, are good reasons to
shutdown the system when unattended. First, if there is a power
outage,
even if you have a UPS, uninterruptible power supply, it can still
damage
the system. Most UPSs are designed to take over and give you enough
time
to
properly shut everything down before a loss of power to the system.
If
you
are asleep or away on vacation or just out running errands, if there's
a
power outage, it might damage your system beyond repair.

There's also a security issue. Even if you have a good firewall,
antivirus
and connect through a router, if the system is booted someone else can
access it. If you have an always on connection as is the case with
broadband, most activity will be apparent to you. If you see your
connection active, perhaps sending out information beyond what is
normal,
perhaps you see the connection activity lights in the notification
area
by
the clock constantly lit, if you are there, you can take action,
disconnect
the modem or shut the system down. If you are away, you can take no
action.

Then, there's the issue of your children or any family members perhaps
doing
things or going into things you don't wish them to see.

Third, a burglary. Someone gets in your house, see the computer
booted
and
has enough computer savvy to begin accessing things. If the computer
isn't
booted, such an outsider isn't likely to take the time to boot the
system
and with XP, try to bypass the welcome screen. He might steal the
computer
but having it shutdown is a bit of added protection against
unauthorized
access and an additional layer of security for your personal
information.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


"Lady In Need" wrote in message
...
Woo hoo! No more shut downs and restarts. That one night before
last
must
have been the electric and not the trouble I'd been having. There's
not
been
a single one since then. Yes!!!! *doing the happy dance*
Michael I read your post about the mouse thing... I don't have any
special
mouse or software for it. Just a plain ol' mouse. But you were
obviously
right on the money with the mouse being the cause. I can't thank
you
enough!! Now... I know you'll think it's a stupid question. I've
never
really gotten a straight answer about it. Is it better to leave the
comp
on
or should I be shutting it off at night? I'm on cable and for the
past
couple years have just left it on. Which is best to do? TIA! And
have a
great day!!

"Lady In Need" wrote:

Well... I'm stumped. LOL It hasn't done it once today. (prior
to
changing
the mouse it was every hour or so) I'm guessing it's possible the
electric
kicked off for a second during the nite which would have made the
comp
restart. I'm keeping my fingers crossed that changing the mouse
fixed
the
problem.


"Lady In Need" wrote in
message
...
Several times the past couple weeks my computer popped up a
blue
screen
and
shut down then restarted. (doing a physical memory dump)
Error message said IRQL_NOT_LESS_OR_EQUAL

Stop 0C0000000A
0X00000004
0X00000002
0X0000001
0X804DFEB9

Can someone walk me through this to fix it? or will I need to
take
it in
for repair? I can't afford the latter. Dell was NO help.

Thanks!












 




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