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erratic DSL connection



 
 
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  #16  
Old August 6th 19, 03:26 AM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default erratic DSL connection

micky wrote:
In alt.comp.os.windows-10, on Sat, 03 Aug 2019 14:51:58 -0400, micky
wrote:

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


WRT sentence just above, how does Task Manager determine what my
capacity would be, in order to say I'm using 1%?


The "Idle Task" runs when no other task is scheduled to run.
When the statistics are compiled, it means the idle task ran
for 99 slices, while the Vimeo playback task used 1 slice.

Something runs in each slice. And if no useful work is ready-to-run,
the idle task gets the slice. And the Idle Task goes to sleep, so
that power is not wasted by having an Idle Task. The sleep is
interrupted by the next interrupt signal (the clock tick interrupt
being a prime example).

This means that the Idle Task is a "mechanism for bookkeeping". It
allows the gathering of statistics, by occupying slots that are
not otherwise used. It only uses slightly more power to do that,
than to schedule nothing at all on the core.



Well, calling Verizon was worse than I anticipated. I'd forgotten that
there were more reasons to not want to call.


There are apparently ways of getting Verizons attention.

https://stopthecap.com/2010/08/16/cu...service-calls/

And I know what they're talking about, when it comes to employees
who have the access. When I first got ADSL, I got the runaround
for three weeks. No install. "Oh, it'll be there tomorrow sir,
you just watch." Well, I went to the Bell Store, and talked to
an older man there, and he said "I know how to fix this". He
was on the phone for ten minutes (he went out of earshot so I
couldn't listen in on any flowery language) and said to me
"it'll be running tomorrow". And, it was. Customer reps
who care, are worth their weight in gold. I don't think
you can raise a regular trouble ticket that fast.

Paul
Ads
  #17  
Old August 6th 19, 04:04 AM posted to alt.comp.os.windows-10
Lucifer
external usenet poster
 
Posts: 226
Default erratic DSL connection

On Sat, 03 Aug 2019 14:51:58 -0400, micky
wrote:

I have an erratic DSL connection, that sometimes doesn't work at all, so
I installed Bitmeter, a free program that shows visually both
downloading and uploading rates.

I have it set to adjust the scale, so that if the rate is consistently
low, it makes the graph higher, so I can't really tell the rate. But I
can tell when it's zero.

It's often zero for 10 seconds out of every 50, or maybe it's 9 seconds
out of every 45. The point is that it's off for a while, then on for 4
or 5 times as long, over and over. What could cause that? It's not me
is it? It's the provider, right? Verzon DSL.

But everything works okay when it's like that. A much much bigger
problem is when it's zero for 10 minutes or, esp. in the middle of the
night, when it's zero or almost zero for hours at a time.

I've heard that DSL provider cause issues with DSL on purpose so people
will change to FIOS -- is that true -- and I can't really change to FIOS
right now because that corner of my basement, almost my whole basement,
is just about inaccessible.

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


What type of connection do you have?
  #18  
Old August 6th 19, 04:26 AM posted to alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default erratic DSL connection

In alt.comp.os.windows-10, on Mon, 05 Aug 2019 22:26:23 -0400, Paul
wrote:

micky wrote:
In alt.comp.os.windows-10, on Sat, 03 Aug 2019 14:51:58 -0400, micky
wrote:

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


WRT sentence just above, how does Task Manager determine what my
capacity would be, in order to say I'm using 1%?


The "Idle Task" runs when no other task is scheduled to run.
When the statistics are compiled, it means the idle task ran
for 99 slices, while the Vimeo playback task used 1 slice.

Something runs in each slice. And if no useful work is ready-to-run,
the idle task gets the slice. And the Idle Task goes to sleep, so
that power is not wasted by having an Idle Task. The sleep is
interrupted by the next interrupt signal (the clock tick interrupt
being a prime example).

This means that the Idle Task is a "mechanism for bookkeeping". It
allows the gathering of statistics, by occupying slots that are
not otherwise used. It only uses slightly more power to do that,
than to schedule nothing at all on the core.


I'm stil working on your longer answer, but I understand this one
entirely.


Well, calling Verizon was worse than I anticipated. I'd forgotten that
there were more reasons to not want to call.


There are apparently ways of getting Verizons attention.

https://stopthecap.com/2010/08/16/cu...service-calls/

And I know what they're talking about, when it comes to employees
who have the access. When I first got ADSL, I got the runaround
for three weeks. No install. "Oh, it'll be there tomorrow sir,
you just watch." Well, I went to the Bell Store, and talked to
an older man there, and he said "I know how to fix this". He
was on the phone for ten minutes (he went out of earshot so I
couldn't listen in on any flowery language) and said to me
"it'll be running tomorrow". And, it was. Customer reps
who care, are worth their weight in gold. I don't think
you can raise a regular trouble ticket that fast.



I haven't read the link yet, but I'm going to have to do something like
you did.

Paul


  #19  
Old August 6th 19, 04:27 AM posted to alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default erratic DSL connection

In alt.comp.os.windows-10, on Tue, 06 Aug 2019 13:04:36 +1000, Lucifer
wrote:

On Sat, 03 Aug 2019 14:51:58 -0400, micky
wrote:

I have an erratic DSL connection, that sometimes doesn't work at all, so
I installed Bitmeter, a free program that shows visually both
downloading and uploading rates.

I have it set to adjust the scale, so that if the rate is consistently
low, it makes the graph higher, so I can't really tell the rate. But I
can tell when it's zero.

It's often zero for 10 seconds out of every 50, or maybe it's 9 seconds
out of every 45. The point is that it's off for a while, then on for 4
or 5 times as long, over and over. What could cause that? It's not me
is it? It's the provider, right? Verzon DSL.

But everything works okay when it's like that. A much much bigger
problem is when it's zero for 10 minutes or, esp. in the middle of the
night, when it's zero or almost zero for hours at a time.

I've heard that DSL provider cause issues with DSL on purpose so people
will change to FIOS -- is that true -- and I can't really change to FIOS
right now because that corner of my basement, almost my whole basement,
is just about inaccessible.

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


What type of connection do you have?


An erratic DSL connection. Or do you mean something else? Static?
  #20  
Old August 6th 19, 04:36 AM posted to alt.comp.os.windows-10
Lucifer
external usenet poster
 
Posts: 226
Default erratic DSL connection

On Mon, 05 Aug 2019 16:29:49 -0400, micky
wrote:

In alt.comp.os.windows-10, on Sat, 03 Aug 2019 14:51:58 -0400, micky
wrote:


I have an erratic DSL connection, that sometimes doesn't work at all, so
I installed Bitmeter, a free program that shows visually both
downloading and uploading rates.

I have it set to adjust the scale, so that if the rate is consistently
low, it makes the graph higher, so I can't really tell the rate. But I
can tell when it's zero.

It's often zero for 10 seconds out of every 50, or maybe it's 9 seconds
out of every 45. The point is that it's off for a while, then on for 4
or 5 times as long, over and over. What could cause that? It's not me
is it? It's the provider, right? Verzon DSL.

But everything works okay when it's like that. A much much bigger
problem is when it's zero for 10 minutes or, esp. in the middle of the
night, when it's zero or almost zero for hours at a time.

I've heard that DSL provider cause issues with DSL on purpose so people
will change to FIOS -- is that true -- and I can't really change to FIOS
right now because that corner of my basement, almost my whole basement,
is just about inaccessible.

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


WRT sentence just above, how does Task Manager determine what my
capacity would be, in order to say I'm using 1%?


Well, calling Verizon was worse than I anticipated. I'd forgotten that
there were more reasons to not want to call.

Reasons I expected.
Time on hold. Not too much but played advertising so it interfered
with listening to the radio. Later hold only played music or in some
cases silence (the best).
Time spent altoghether (an hour, and counting.)
Getting nowhere.

Reasons I sort of new but I'd forgotten about.
They are so constantly polite it's time consuming and annoying.
Thanking me every time I answer a question or wait on hold for even a
few secodns, and using 2 or 3 sentences plus extra adjectives to thank
me. I think it's everyone who does this, not just the Indians.
She was easy to understand much of the time, but sometimes I couldn't
and I just agreed with her.
My deciding they could fix it but didn't want to.
Therefore my even greater unwilingness to switch to FIOS, because
they're forcing me, and at the same time denying they are.

IIRC, there is a law that prohibits them from taking out the copper
wires, that this law is sometimes ignored. But is there anything that
requires them to continue to provide DSL? Don't dial phones still
work in most places, because the hardware is in place and they normally
don't have to fix it.

Anyhow, she said that my usage was too high and therefore it cut back,
like for 5 seconds out of every 24. I do wonder why my usage is so
high when I'm not doing anything. There are no streaming tabs, I'm not
getting email or newsgroups, and I haven't loaded a webpage for 30
minutes. Yet when I have a connection, bitmeter says 102kBs down and
2KB up.

Anyhow, they are doing this to me on purpose. She says this is the way
it works (even though there are other times when I have about 100KBs for
long periods of time..

(She points out that i'm getting 786kbs which is about 102kB, and she
says using that for 20 seconds is reason enough to disconect me for 5
seconds. (and sometimes for 20 minutes, and sometimes esp at night for 6
hours.)Have you ever heard of this before.)

At one point, she was walking me through my router settings (actually
maybe she intended to walk me through modem settings but she gave me
http://192.168.0.1 and that brought up the router settings. How do you
get to the modem?

It's a Westell E90-610015-06 Is this still good to use?

She wanted me to find "My Network" but there was no such page and I got
the idea that they should send me a new modem. I've had mine since fall
of 2007. I am sure since most people have swtiched to FIOS (optical
cable) they have plenty of newer DSL modems not being used, if in fact
there are newer DSL modems.

Anyhow, because my settings pages didn't match what she expected to see,
I thought it was because my modem was so old and thought maybe I should
have a new one. She said she could not send me one or make any changes
of service. I said, So you're forcing me to go to FIOS. She said we're
not forcing you to do anything. I said, You're giving me bad service
and the only way you offer to get good service is to change to FIOS, so
you're forcing me. She just repeated, I'm not able to make changes. I
said, I'm not blaming you. I said it was the Verizon policy. And I
talked about switching to Comcast or satellite.

After an hour, I got tired of the polite runaround, told her I would
tell everyone that Verizon was forcing me to switch, said Goodbye and
she starts in explaining again, so I said Goodby loudly and hung up.

2 minutes later, a man calls. He's polite, no reference to my annoyance
of 2 minutes earlier, and he wants to make changes at his end. Says I
can put him on speakerphone, and some light music plays for 18 minutes,
then the connection is broken.

20 minutes after that, and no improvement. That's where we are now.


I'm living in an "Internet backwater" and with ADSL was getting
between 2 and 10 Mbits. I'm now connected to the NBN and get
a minimum of 47 Mbits any time.

My new modem has mobile network backup.
  #21  
Old August 7th 19, 09:09 AM posted to alt.comp.os.windows-10
Lucifer
external usenet poster
 
Posts: 226
Default erratic DSL connection

On Mon, 05 Aug 2019 23:27:56 -0400, micky
wrote:

In alt.comp.os.windows-10, on Tue, 06 Aug 2019 13:04:36 +1000, Lucifer
wrote:

On Sat, 03 Aug 2019 14:51:58 -0400, micky
wrote:

I have an erratic DSL connection, that sometimes doesn't work at all, so
I installed Bitmeter, a free program that shows visually both
downloading and uploading rates.

I have it set to adjust the scale, so that if the rate is consistently
low, it makes the graph higher, so I can't really tell the rate. But I
can tell when it's zero.

It's often zero for 10 seconds out of every 50, or maybe it's 9 seconds
out of every 45. The point is that it's off for a while, then on for 4
or 5 times as long, over and over. What could cause that? It's not me
is it? It's the provider, right? Verzon DSL.

But everything works okay when it's like that. A much much bigger
problem is when it's zero for 10 minutes or, esp. in the middle of the
night, when it's zero or almost zero for hours at a time.

I've heard that DSL provider cause issues with DSL on purpose so people
will change to FIOS -- is that true -- and I can't really change to FIOS
right now because that corner of my basement, almost my whole basement,
is just about inaccessible.

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


What type of connection do you have?


An erratic DSL connection. Or do you mean something else? Static?


ADSL over copper cable?

  #22  
Old August 11th 19, 03:36 AM posted to alt.comp.os.windows-10
Brian Gregory[_2_]
external usenet poster
 
Posts: 166
Default erratic DSL connection

On 03/08/2019 19:51, micky wrote:

I have an erratic DSL connection, that sometimes doesn't work at all, so
I installed Bitmeter, a free program that shows visually both
downloading and uploading rates.

I have it set to adjust the scale, so that if the rate is consistently
low, it makes the graph higher, so I can't really tell the rate. But I
can tell when it's zero.

It's often zero for 10 seconds out of every 50, or maybe it's 9 seconds
out of every 45. The point is that it's off for a while, then on for 4
or 5 times as long, over and over. What could cause that? It's not me
is it? It's the provider, right? Verzon DSL.

But everything works okay when it's like that. A much much bigger
problem is when it's zero for 10 minutes or, esp. in the middle of the
night, when it's zero or almost zero for hours at a time.

I've heard that DSL provider cause issues with DSL on purpose so people
will change to FIOS -- is that true -- and I can't really change to FIOS
right now because that corner of my basement, almost my whole basement,
is just about inaccessible.

I guess I should complain to Verizon but I'm not looking forward to
that.

When it's working it works well. I can stream a Vimeo video while only
using 1% of my capacity (based on Task Manager).


You don't say, but presumably you know that no data flows unless you're
doing something that requires data to flow.

In other words most of what you're complaining about only means
something is wrong if you are trying to do a big download (or upload) at
the time.

For instance just watching a video doesn't count, data isn't necessarily
expected to flow continuously then.

--

Brian Gregory (in England).
 




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