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Cant back up to external usb-3 Toshiba drive
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. |
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#2
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Cant back up to external usb-3 Toshiba drive
On Sat, 04 Jul 2015 20:09:50 -0700 " bentot1035
@yahoo.com wrote in article I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. How big is the drive? |
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Cant back up to external usb-3 Toshiba drive
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Cant back up to external usb-3 Toshiba drive
For what it's worth, I back all of my networked computers up using a Toshiba 4Tb
external USB drive every week. I use a program called Karens-Replicato (http://www.majorgeeks.com/files/deta...plicator.html). I have aa Dell i7 6 core running 4Ghz and 16 Mb or memory. Network is based on a Linksys router with 2 hard wired towers and a wired laptop. I have a total of 7 drives that all backup to the USB drive. R. Wink Sat, 04 Jul 2015 20:09:50 -0700, wrote: I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. |
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Cant back up to external usb-3 Toshiba drive
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#7
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Cant back up to external usb-3 Toshiba drive
wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. http://www.amazon.com/Toshiba-Canvio...ustomerReviews "This is what I did to make it stay connected - control panel/power options/change plan settings/change advanced power settings/USB settings /USB selective suspend setting Then set the plugged in option to disabled." This is worse than normal. Normally, a 2.5" drive spins down inside the housing, to save power. As long as the "wake" function over USB is working, there is only a slight delay on the next access, to spin the drive back up. The Amazon comments refer to "USB selective suspend" happening on the USB cable. The USB cable communication basically shuts down. The thing I quoted there, is a modification to the current power scheme in the Power control panel. To disable USB selective suspend, and keep the USB communications running. If that was working, then you should stop seeing a multiplicity of autoplay dialogs, as the drive is detected (and lost) over and over again... I've never had to do that here, so I don't know why this magically pops up with the particular drive. Paul |
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Cant back up to external usb-3 Toshiba drive
On Sun, 5 Jul 2015 00:24:38 -0400, Jason
wrote: On Sat, 04 Jul 2015 20:09:50 -0700 " bentot1035 wrote in article I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. How big is the drive? It is 1 TB. |
#9
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Cant back up to external usb-3 Toshiba drive
On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer
wrote: wrote: I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. Go into Disk Management and look at it there. Is it properly formatted? What's the partition info say? What does Windows say about it? Post the details here. Ed The drive came NTSF formatted and had backup programs that I deleted. After windows kept telling to format, I reformatted to NTSF hoping the alerts would go away. I ran CHKDSK on the empty drive. It found no problems. Disk Management reports 931.51 GB NTSF Healthy primary partition. Ben |
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Cant back up to external usb-3 Toshiba drive
On Sun, 05 Jul 2015 08:24:31 -0400, Wolf K
wrote: On 2015-07-04 11:09 PM, wrote: [...] The drive had backup software installed on it, which I didn't want to use. [...] There's your problem. Either delete it, or use it. Have a good day, I did that right away. Didn't help. Ben |
#11
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Cant back up to external usb-3 Toshiba drive
Can your machine see the drive with Windows Explorer? To check this, Launch the Windows Explorer and then go to: Computer Drive [D, E, F WHATEVER] This will tell you whether the drive is defective or not. On 05/07/2015 04:09, wrote: I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. |
#12
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Cant back up to external usb-3 Toshiba drive
Wolf K wrote:
On 2015-07-04 11:09 PM, wrote: [...] The drive had backup software installed on it, which I didn't want to use. [...] There's your problem. Either delete it, or use it. Have a good day, That is what I was thinking. I use the Memeo backup software on my external drive, but if I didn't want to, I'd remove it. bj |
#13
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Cant back up to external usb-3 Toshiba drive
wrote:
On Sun, 05 Jul 2015 08:24:31 -0400, Wolf K wrote: On 2015-07-04 11:09 PM, wrote: [...] The drive had backup software installed on it, which I didn't want to use. [...] There's your problem. Either delete it, or use it. Have a good day, I did that right away. Didn't help. Ben OOPS ... sorry I didn't finish reading the thread before posting the same. :-[ bj |
#14
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Cant back up to external usb-3 Toshiba drive
wrote:
On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer wrote: wrote: I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. Go into Disk Management and look at it there. Is it properly formatted? What's the partition info say? What does Windows say about it? Post the details here. Ed The drive came NTSF formatted and had backup programs that I deleted. After windows kept telling to format, I reformatted to NTSF hoping the alerts would go away. I ran CHKDSK on the empty drive. It found no problems. Disk Management reports 931.51 GB NTSF Healthy primary partition. Ben When you say "The drive had backup software installed on it" what exactly do you mean? WD portable drives come with a partition containing their backup software (not installed, but "installable" if you want it); but they install a virtual drive whenever you plug the HD in. Is Toshiba doing something similar, perhaps? Or do they maybe load some program at start-up that could be locking the HD out to Acronis? You'd have to look in the Task Manager processes for that. You say that both Acronis and Windows System Image "failed"? What fail messages did you get? Ed |
#15
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Cant back up to external usb-3 Toshiba drive
On Sun, 05 Jul 2015 21:58:26 +0100, Ed Cryer
wrote: wrote: On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer wrote: wrote: I bought a Toshiba hdtc710xr3a1 external drive for backing up my new computer running professional windows-7 64 bit operating system.. I also bought Acronis True Image 2015. This a home-built desktop. computer. Repeated attempts to back up using Acronis failed, apparently blocked by the external drive. Failing with Acronis, I attempted to backup using windows' program, which also failed. During all this, pop-ups asking how I wanted to use the drive repeatedly appeared. Also, I kept getting pop-ups saying I needed to format the drive before I could use it. It is already formatted. To insure the drive could accept files, using explorer I copied several files to it from other hard drives. And then deleted them. So, to make sure the backup programs were functioning correctly, I successfully backed up, using both programs, to a empty/spare internal hard rive. At lest I have a backup now, but not where I wanted it/them! The drive had backup software installed on it, which I didn't want to use. So, it appears that there is something unique about the drive that windows doesn't like. I am about ready to return it. I hate to, because I like to solve problems...not skirt them. This is a new experience for me. I have successfully used a Toshiba external drive (different model) on my laptop. Before I ship it back, I would like some comments on this problem. Ben Long time lurker, first time poster here. Go into Disk Management and look at it there. Is it properly formatted? What's the partition info say? What does Windows say about it? Post the details here. Ed The drive came NTSF formatted and had backup programs that I deleted. After windows kept telling to format, I reformatted to NTSF hoping the alerts would go away. I ran CHKDSK on the empty drive. It found no problems. Disk Management reports 931.51 GB NTSF Healthy primary partition. Ben When you say "The drive had backup software installed on it" what exactly do you mean? WD portable drives come with a partition containing their backup software (not installed, but "installable" if you want it); but they install a virtual drive whenever you plug the HD in. Is Toshiba doing something similar, perhaps? Or do they maybe load some program at start-up that could be locking the HD out to Acronis? You'd have to look in the Task Manager processes for that. You say that both Acronis and Windows System Image "failed"? What fail messages did you get? Ed Don't know if this drive was set up to install a virtual drive. I'm not sure I would have recognized it if it did. Unfortunately, I don't remember what all the Acronis messages were. I swarmed with repeated pop-ups telling me to format, asking how the drive is to be used, files not found..etc. The drive had some files and directories loaded. One of the files was a setup.exe, implying that I could install the program(s). Partition Magic revealed that the drive had a strange 100 GB partition at the "front" of the drive. The rest was a primary partition. I my effort to fix the problem, used Partition Magic to delete both partitions and established a single NTFS primary partition...AFTER, having copied all the files and directories to another drive in case I needed them. After all that, the backup continued to fail. Finally, I tried a smaller Toshiba drive (different model) I used for my laptop which is running Windows 7 Home. Backup was successful! So, there is something hinky about the new Toshiba drive. I am beginning to believe that I bough the wrong kind of drive. Should have gotten one with no bell and whistles. Sigh..... lessons learned the hard way. I thought re-partitioning and formatting would have created a nice clean generic usb backup drive. I will probably return this drive and get a larger one without the hinky bells and whistles. The computer has two 500 GB hard drives and a 500 GB SSD, so I might as well get a 2 TB back up drive. Thank you for your interest. Ben |
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