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Cant back up to external usb-3 Toshiba drive



 
 
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  #1  
Old July 5th 15, 04:09 AM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 10
Default Cant back up to external usb-3 Toshiba drive

I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.
Ads
  #2  
Old July 5th 15, 05:24 AM posted to alt.windows7.general
Jason
external usenet poster
 
Posts: 878
Default Cant back up to external usb-3 Toshiba drive

On Sat, 04 Jul 2015 20:09:50 -0700 " bentot1035
@yahoo.com wrote in article
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015.


How big is the drive?
  #3  
Old July 5th 15, 06:27 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Cant back up to external usb-3 Toshiba drive

On 7/4/2015 8:09 PM, wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


I backup my entire system via Acronis 2015 every week. I backup to a
folder on my D-drive, encrypt the .tib files with PGP, and then move the
encrypted files to a portable hard drive (Western Digital). I keep the
unencrypted .tib files on my D-drive in case I accidentally munge one of
them and want to restore it.

I also archive all the installer files of applications I have on my PC.
The archive is on a flash memory stick. About once a month, I backup
that archive directly from the memory stick to the portable hard drive.

Thus, I can use Acronis to backup either to an internal drive or to a
portable drive.

--
David E. Ross

Why do we tolerate political leaders who
spend more time belittling hungry children
than they do trying to fix the problem of
hunger? http://mazon.org/
  #4  
Old July 5th 15, 11:55 AM posted to alt.windows7.general
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Cant back up to external usb-3 Toshiba drive

wrote:

I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


The problem that I've seen when saving backups on USB-attached HDDs is
that some makers, especially the prebuilt boxes (versus you installing
an HDD into a USB enclosure), deliberately have their devices go to
sleep. Supposedly this is to save power but I also suspect it is
because the enclosure does not have sufficient cooling capacity so they
cycle it down to keep it from overheating. You didn't mention SSD so
I'll assume it's a mechanical HDD inside and those create heat. Some
enclosures have a fan to cool the drive or provide larger cooling vents
and use the case as a heatsink. Most prebuilts just provide a cutsy
case and almost no ventilation or conduction of heat. So they define
algorithms within their firmware to cycle down the HDD.

The problem is the backup program may end up crunching a huge string of
characters and doing a lot of work without writing anything to the drive
for quite awhile. That means the drive cycles down (by itself, not part
of Windows powering mode) but the backup program expects immediate
access when it does decide to start writing to the device again.

What I've seen is that the backup job begins just fine. The backup
program starts writing to the USB-attached HDD but sometime after 1 to 4
hours the backup job has hung. The drive wasn't responsive. The drive
is not broke. It just keeps cycling down when it has been idle for too
long. Not only do the makers put in slower spinning HDDs (because they
generate less heat) but they also stick in "green" drives that
themselves will cycle down under whatever conditions the maker has
decided, like being idle because there haven't been any writes for some
number of minutes so they suspect the drive. The problem is a program
may not expect the delay to resume from suspend, like the time to spin
up the platters.

In fact, this used to be a problem under Windows 8 where USB-attached
(external) drives would disappear. Before the Win8 fix, some users
found NoSleepHD (
http://nosleephd.codeplex.com/) or KeepAlive
(http://keepalivehd.codeplex.com/) which kept the drive awake so long
backup jobs to finish okay. See:

http://blogs.msdn.com/b/usbcoreblog/...ost-title.aspx

That was Windows 8 ****ing up its users. USB drive makers do the same
when they have their logic suspend a drive because there have been no
writes for too long (i.e., suspend on idle). Not all programs are going
to wait until the platters get spun up again and for the drive to
finally become ready. Other than getting a USB drive that resume much
more quickly or doesn't suspect at all (because you connect it to a
desktop instead of to a laptop or notebook so power consumption is not
an issue), you might want to check your power options to disable USB
selective mode. See:

http://www.sevenforums.com/tutorials...-turn-off.html

Obviously if you are running a backup job, you should not be running a
laptop on batteries during the backup. Plug the laptop into its A/C
power adapter and run off of line power. That should switch you into a
different power profile (where USB select suspend is disabled). This
setting won't help if it's the firmware in the USB drive that is
performing its own suspend mode.

When I had someone ask me why the backups were erroring or stalling
after several hours during a backup job, the cure was to get a better
prebuilt USB drive that matched you use of it (or I'd build one for them
using a non-green HDD).
  #5  
Old July 5th 15, 12:34 PM posted to alt.windows7.general
rwwink
external usenet poster
 
Posts: 67
Default Cant back up to external usb-3 Toshiba drive

For what it's worth, I back all of my networked computers up using a Toshiba 4Tb
external USB drive every week. I use a program called Karens-Replicato
(http://www.majorgeeks.com/files/deta...plicator.html).
I have aa Dell i7 6 core running 4Ghz and 16 Mb or memory. Network is based on
a Linksys router with 2 hard wired towers and a wired laptop. I have a total of
7 drives that all backup to the USB drive.
R. Wink


Sat, 04 Jul 2015 20:09:50 -0700, wrote:

I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.

  #6  
Old July 5th 15, 01:02 PM posted to alt.windows7.general
Ed Cryer
external usenet poster
 
Posts: 2,621
Default Cant back up to external usb-3 Toshiba drive

wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


Go into Disk Management and look at it there.
Is it properly formatted? What's the partition info say? What does
Windows say about it?
Post the details here.

Ed

  #7  
Old July 5th 15, 02:38 PM posted to alt.windows7.general
Paul
external usenet poster
 
Posts: 18,275
Default Cant back up to external usb-3 Toshiba drive

wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


http://www.amazon.com/Toshiba-Canvio...ustomerReviews

"This is what I did to make it stay connected -
control panel/power options/change plan settings/change advanced
power settings/USB settings /USB selective suspend setting
Then set the plugged in option to disabled."

This is worse than normal.

Normally, a 2.5" drive spins down inside the housing, to
save power. As long as the "wake" function over USB is
working, there is only a slight delay on the next access,
to spin the drive back up.

The Amazon comments refer to "USB selective suspend"
happening on the USB cable. The USB cable communication
basically shuts down. The thing I quoted there, is a
modification to the current power scheme in the Power
control panel. To disable USB selective suspend,
and keep the USB communications running.

If that was working, then you should stop seeing
a multiplicity of autoplay dialogs, as the drive
is detected (and lost) over and over again...

I've never had to do that here, so I don't know why
this magically pops up with the particular drive.

Paul
  #8  
Old July 5th 15, 05:08 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 10
Default Cant back up to external usb-3 Toshiba drive

On Sun, 5 Jul 2015 00:24:38 -0400, Jason
wrote:

On Sat, 04 Jul 2015 20:09:50 -0700 " bentot1035
wrote in article
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015.


How big is the drive?


It is 1 TB.
  #9  
Old July 5th 15, 05:45 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 10
Default Cant back up to external usb-3 Toshiba drive

On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer
wrote:

wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


Go into Disk Management and look at it there.
Is it properly formatted? What's the partition info say? What does
Windows say about it?
Post the details here.

Ed


The drive came NTSF formatted and had backup programs that I deleted.
After windows kept telling to format, I reformatted to NTSF hoping the
alerts would go away.

I ran CHKDSK on the empty drive. It found no problems.

Disk Management reports 931.51 GB NTSF Healthy primary partition.

Ben
  #10  
Old July 5th 15, 05:46 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 10
Default Cant back up to external usb-3 Toshiba drive

On Sun, 05 Jul 2015 08:24:31 -0400, Wolf K
wrote:

On 2015-07-04 11:09 PM, wrote:
[...]
The drive had backup software installed on it, which I didn't want to
use.

[...]

There's your problem. Either delete it, or use it.

Have a good day,


I did that right away. Didn't help.

Ben
  #11  
Old July 5th 15, 05:52 PM posted to alt.windows7.general
Good Guy[_2_]
external usenet poster
 
Posts: 3,354
Default Cant back up to external usb-3 Toshiba drive


Can your machine see the drive with Windows Explorer? To check this,
Launch the Windows Explorer and then go to:

Computer Drive [D, E, F WHATEVER]

This will tell you whether the drive is defective or not.



On 05/07/2015 04:09, wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.



  #14  
Old July 5th 15, 09:58 PM posted to alt.windows7.general
Ed Cryer
external usenet poster
 
Posts: 2,621
Default Cant back up to external usb-3 Toshiba drive

wrote:
On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer
wrote:

wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


Go into Disk Management and look at it there.
Is it properly formatted? What's the partition info say? What does
Windows say about it?
Post the details here.

Ed


The drive came NTSF formatted and had backup programs that I deleted.
After windows kept telling to format, I reformatted to NTSF hoping the
alerts would go away.

I ran CHKDSK on the empty drive. It found no problems.

Disk Management reports 931.51 GB NTSF Healthy primary partition.

Ben


When you say "The drive had backup software installed on it" what
exactly do you mean?
WD portable drives come with a partition containing their backup
software (not installed, but "installable" if you want it); but they
install a virtual drive whenever you plug the HD in.

Is Toshiba doing something similar, perhaps? Or do they maybe load some
program at start-up that could be locking the HD out to Acronis? You'd
have to look in the Task Manager processes for that.

You say that both Acronis and Windows System Image "failed"? What fail
messages did you get?

Ed

  #15  
Old July 6th 15, 04:18 PM posted to alt.windows7.general
No_Name
external usenet poster
 
Posts: 10
Default Cant back up to external usb-3 Toshiba drive

On Sun, 05 Jul 2015 21:58:26 +0100, Ed Cryer
wrote:

wrote:
On Sun, 05 Jul 2015 13:02:22 +0100, Ed Cryer
wrote:

wrote:
I bought a Toshiba hdtc710xr3a1 external drive for backing up my new
computer running professional windows-7 64 bit operating system.. I
also bought Acronis True Image 2015. This a home-built desktop.
computer.

Repeated attempts to back up using Acronis failed, apparently blocked
by the external drive.

Failing with Acronis, I attempted to backup using windows' program,
which also failed.

During all this, pop-ups asking how I wanted to use the drive
repeatedly appeared. Also, I kept getting pop-ups saying I needed to
format the drive before I could use it. It is already formatted.

To insure the drive could accept files, using explorer I copied
several files to it from other hard drives. And then deleted them.

So, to make sure the backup programs were functioning correctly, I
successfully backed up, using both programs, to a empty/spare internal
hard rive. At lest I have a backup now, but not where I wanted
it/them!

The drive had backup software installed on it, which I didn't want to
use.

So, it appears that there is something unique about the drive that
windows doesn't like. I am about ready to return it. I hate to,
because I like to solve problems...not skirt them. This is a new
experience for me.

I have successfully used a Toshiba external drive (different model) on
my laptop.

Before I ship it back, I would like some comments on this problem.

Ben

Long time lurker, first time poster here.


Go into Disk Management and look at it there.
Is it properly formatted? What's the partition info say? What does
Windows say about it?
Post the details here.

Ed


The drive came NTSF formatted and had backup programs that I deleted.
After windows kept telling to format, I reformatted to NTSF hoping the
alerts would go away.

I ran CHKDSK on the empty drive. It found no problems.

Disk Management reports 931.51 GB NTSF Healthy primary partition.

Ben


When you say "The drive had backup software installed on it" what
exactly do you mean?
WD portable drives come with a partition containing their backup
software (not installed, but "installable" if you want it); but they
install a virtual drive whenever you plug the HD in.

Is Toshiba doing something similar, perhaps? Or do they maybe load some
program at start-up that could be locking the HD out to Acronis? You'd
have to look in the Task Manager processes for that.

You say that both Acronis and Windows System Image "failed"? What fail
messages did you get?

Ed



Don't know if this drive was set up to install a virtual drive. I'm
not sure I would have recognized it if it did.

Unfortunately, I don't remember what all the Acronis messages were. I
swarmed with repeated pop-ups telling me to format, asking how the
drive is to be used, files not found..etc.

The drive had some files and directories loaded. One of the files was
a setup.exe, implying that I could install the program(s). Partition
Magic revealed that the drive had a strange 100 GB partition at the
"front" of the drive. The rest was a primary partition. I my effort
to fix the problem, used Partition Magic to delete both partitions and
established a single NTFS primary partition...AFTER, having copied all
the files and directories to another drive in case I needed them.
After all that, the backup continued to fail.

Finally, I tried a smaller Toshiba drive (different model) I used for
my laptop which is running Windows 7 Home. Backup was successful! So,
there is something hinky about the new Toshiba drive.

I am beginning to believe that I bough the wrong kind of drive. Should
have gotten one with no bell and whistles. Sigh..... lessons learned
the hard way. I thought re-partitioning and formatting would have
created a nice clean generic usb backup drive.

I will probably return this drive and get a larger one without the
hinky bells and whistles. The computer has two 500 GB hard drives and
a 500 GB SSD, so I might as well get a 2 TB back up drive.

Thank you for your interest.

Ben

 




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