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Does anybody from MS read this stuff?



 
 
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  #1  
Old July 10th 03, 03:18 AM
Jmerrill
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started, at
least nothing that's been suggested for the last 4 week's
worth of posts.


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  #2  
Old July 10th 03, 06:51 AM
Thomas Ferguson
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

This is primarily peer-to-peer support. Sometimes Microsoft support
professionals post here but it is by no means a certain thing.

Other possible avenues of support include the support services of your
printer maker-whom you do not mention, and Microsoft Support.

http://support.microsoft.com/default...EN-US;CNTACTMS

Good luck.


"Jmerrill" wrote in message
...
Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started, at
least nothing that's been suggested for the last 4 week's
worth of posts.




  #3  
Old July 11th 03, 04:58 AM
Thomas Ferguson
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

I see I was too subtle.

Please post details about: your printer-make and model; source of printer
driver-disk that came with the printer, drivers from the Win XP CD; drivers
downloaded from what web site. Also: what happened when you try to print
especially any error messages. Also: what you have done so far to try to
resolve the problem.


Making the dangerous assumption that the printer is connected directly to
your computer (i.e. not over a network)

In the meantime, try turning the spooler off and set to print directly to
the printer. This setting is usually found in Start Printers and faxes.
Highlight the printer. Select Properties. Advances Print directly to the
printer.

Let us know.
--

Tom
MSMVP PS-D


"Jmerrill" wrote in message
...
Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started, at
least nothing that's been suggested for the last 4 week's
worth of posts.




  #4  
Old July 11th 03, 06:15 AM
Jmerrill
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

You missed the point Tom. It doesn't make any difference
what printer (it happens to be an Epson 825 on a Dell
4550 machine) and the drivers that were installed are the
ones that came with the printer on the Epson CD.

When I try to print, I get an error that says I first
have to install a printer because it's not there any
more. When I click on the icon to add printer, I get the
error message: "Operation Could Not Be Completed." From
other posts to this newsgroup that had the same problem,
it is suggested that I need to check the print spooler
and if necessary, restart it. I did that by going to My
Computer, right clicking on Manage, clicking on Services
and Applications, clicking on Services, going to the line
Print Spooler and clicking on the link "start". At this
point I get the error message "Could not start the Print
Spooler service on LocalComputer. Error 1068: The
dependency service or group failed to start."
I also have tried the dos command "net stop spooler"
then "net start spooler" from the Run box, but nothing
happens. I went into the
registry "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\C ont
rol\Print\Environments\Windows NT x86\Drivers" and
deleted all the drivers listed, but nothing. I made sure
I had the SP1 patch installed, I'm also logged in as
administrator in XP. I contacted Epson, and they said it
was an XP problem. I contacted Dell, and got caught in an
email submission loop telling me to resubmit my problem,
which I did, and I get another email telling me to
resubmit to the same place again. So that's what I've
done Tom, and these are the results. If you could tell me
something else to do that would fix things, I'll be happy
to name my next son Tom, in your honor.

John

-----Original Message-----
I see I was too subtle.

Please post details about: your printer-make and model;

source of printer
driver-disk that came with the printer, drivers from the

Win XP CD; drivers
downloaded from what web site. Also: what happened when

you try to print
especially any error messages. Also: what you have done

so far to try to
resolve the problem.


Making the dangerous assumption that the printer is

connected directly to
your computer (i.e. not over a network)

In the meantime, try turning the spooler off and set to

print directly to
the printer. This setting is usually found in Start

Printers and faxes.
Highlight the printer. Select Properties. Advances

Print directly to the
printer.

Let us know.
--

Tom
MSMVP PS-D


"Jmerrill" wrote in message
...
Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started,

at
least nothing that's been suggested for the last 4

week's
worth of posts.




.

  #5  
Old July 11th 03, 05:04 PM
Thomas Ferguson
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

The printer maker and model and source of the driver matter because
sometimes there are issues with particular printer drivers. Also, some
problems arise because people are trying to install Windows 9x drivers on a
Windows XP system.


I am indeed scratching my head over this one. First, I would check out the
Win XP drivers on HP.com and see if those you have are the same.

http://www.epson.com/cgi-bin/Store/s...p e=Downloads

Next, I would check the inf directory on the computer for *.inf or *.pnf
files that might match the printer. If found, rename them to *.in! or *.pn!
or similar.
[The usual inf directory is c:\windows\inf

Next, restart the system in safe mode and try installing the new drivers.

I have hope, feint 'though it be, that this just might work.

Let us know. At that point, I shall try bringing other resources to bear.
--

Tom
MSMVP PS-D




"Jmerrill" wrote in message
...
You missed the point Tom. It doesn't make any difference
what printer (it happens to be an Epson 825 on a Dell
4550 machine) and the drivers that were installed are the
ones that came with the printer on the Epson CD.

When I try to print, I get an error that says I first
have to install a printer because it's not there any
more. When I click on the icon to add printer, I get the
error message: "Operation Could Not Be Completed." From
other posts to this newsgroup that had the same problem,
it is suggested that I need to check the print spooler
and if necessary, restart it. I did that by going to My
Computer, right clicking on Manage, clicking on Services
and Applications, clicking on Services, going to the line
Print Spooler and clicking on the link "start". At this
point I get the error message "Could not start the Print
Spooler service on LocalComputer. Error 1068: The
dependency service or group failed to start."
I also have tried the dos command "net stop spooler"
then "net start spooler" from the Run box, but nothing
happens. I went into the
registry "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\C ont
rol\Print\Environments\Windows NT x86\Drivers" and
deleted all the drivers listed, but nothing. I made sure
I had the SP1 patch installed, I'm also logged in as
administrator in XP. I contacted Epson, and they said it
was an XP problem. I contacted Dell, and got caught in an
email submission loop telling me to resubmit my problem,
which I did, and I get another email telling me to
resubmit to the same place again. So that's what I've
done Tom, and these are the results. If you could tell me
something else to do that would fix things, I'll be happy
to name my next son Tom, in your honor.

John

-----Original Message-----
I see I was too subtle.

Please post details about: your printer-make and model;

source of printer
driver-disk that came with the printer, drivers from the

Win XP CD; drivers
downloaded from what web site. Also: what happened when

you try to print
especially any error messages. Also: what you have done

so far to try to
resolve the problem.


Making the dangerous assumption that the printer is

connected directly to
your computer (i.e. not over a network)

In the meantime, try turning the spooler off and set to

print directly to
the printer. This setting is usually found in Start

Printers and faxes.
Highlight the printer. Select Properties. Advances

Print directly to the
printer.

Let us know.
--

Tom
MSMVP PS-D


"Jmerrill" wrote in message
...
Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started,

at
least nothing that's been suggested for the last 4

week's
worth of posts.




.



  #6  
Old July 17th 03, 04:45 AM
Jmerrill
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

Thanks for looking into this perplexing problem Thomas. I
tried all of your suggestions, but still nothing. Do you
think if I reinstalled the operating system, that would
correct the situation?

J.Merrill

-----Original Message-----
The printer maker and model and source of the driver

matter because
sometimes there are issues with particular printer

drivers. Also, some
problems arise because people are trying to install

Windows 9x drivers on a
Windows XP system.


I am indeed scratching my head over this one. First, I

would check out the
Win XP drivers on HP.com and see if those you have are

the same.

http://www.epson.com/cgi-bin/Store/s...supDetail.jsp?

BV_UseBVCookie=yes&oid=14410&infoType=Downloads

Next, I would check the inf directory on the computer

for *.inf or *.pnf
files that might match the printer. If found, rename

them to *.in! or *.pn!
or similar.
[The usual inf directory is c:\windows\inf

Next, restart the system in safe mode and try installing

the new drivers.

I have hope, feint 'though it be, that this just might

work.

Let us know. At that point, I shall try bringing other

resources to bear.
--

Tom
MSMVP PS-D




"Jmerrill" wrote in message
...
You missed the point Tom. It doesn't make any

difference
what printer (it happens to be an Epson 825 on a Dell
4550 machine) and the drivers that were installed are

the
ones that came with the printer on the Epson CD.

When I try to print, I get an error that says I first
have to install a printer because it's not there any
more. When I click on the icon to add printer, I get

the
error message: "Operation Could Not Be Completed." From
other posts to this newsgroup that had the same

problem,
it is suggested that I need to check the print spooler
and if necessary, restart it. I did that by going to My
Computer, right clicking on Manage, clicking on

Services
and Applications, clicking on Services, going to the

line
Print Spooler and clicking on the link "start". At this
point I get the error message "Could not start the

Print
Spooler service on LocalComputer. Error 1068: The
dependency service or group failed to start."
I also have tried the dos command "net stop spooler"
then "net start spooler" from the Run box, but nothing
happens. I went into the

registry "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\C ont
rol\Print\Environments\Windows NT x86\Drivers" and
deleted all the drivers listed, but nothing. I made

sure
I had the SP1 patch installed, I'm also logged in as
administrator in XP. I contacted Epson, and they said

it
was an XP problem. I contacted Dell, and got caught in

an
email submission loop telling me to resubmit my

problem,
which I did, and I get another email telling me to
resubmit to the same place again. So that's what I've
done Tom, and these are the results. If you could tell

me
something else to do that would fix things, I'll be

happy
to name my next son Tom, in your honor.

John

-----Original Message-----
I see I was too subtle.

Please post details about: your printer-make and

model;
source of printer
driver-disk that came with the printer, drivers from

the
Win XP CD; drivers
downloaded from what web site. Also: what happened

when
you try to print
especially any error messages. Also: what you have

done
so far to try to
resolve the problem.


Making the dangerous assumption that the printer is

connected directly to
your computer (i.e. not over a network)

In the meantime, try turning the spooler off and set

to
print directly to
the printer. This setting is usually found in Start

Printers and faxes.
Highlight the printer. Select Properties. Advances

Print directly to the
printer.

Let us know.
--

Tom
MSMVP PS-D


"Jmerrill" wrote in

message
...
Everyday I keep looking for a solution to my

printing
problem (and a lot of other people that have the

exact
same problem according to the posts in this

newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading,

which
means we can't print. Nothing works to get it

started,
at
least nothing that's been suggested for the last 4

week's
worth of posts.




.



.

  #7  
Old August 4th 03, 02:17 PM
Hg
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

Reading many posts here, hopeless with my exact problem
posted above but no canswered yet. Only one way, waste
time to reinstall everything. Only small thing like
printing!!!!!

-----Original Message-----
This is primarily peer-to-peer support. Sometimes

Microsoft support
professionals post here but it is by no means a certain

thing.

Other possible avenues of support include the support

services of your
printer maker-whom you do not mention, and Microsoft

Support.

http://support.microsoft.com/default.aspx?scid=fh;EN-

US;CNTACTMS

Good luck.


"Jmerrill" wrote in message
...
Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started,

at
least nothing that's been suggested for the last 4

week's
worth of posts.




.

  #8  
Old August 7th 03, 12:01 AM
Robert Orleth [MSFT]
external usenet poster
 
Posts: n/a
Default Does anybody from MS read this stuff?

Yes, some of us (and not only support folks - I am a developer) read this
newsgroup and do what we can to help out. However, if a problem has too wide
a list of possible causes, asking the questions that lead to the solution is
a very time-consuming thing. At a minimum, provide exact descriptions of
what the problem is ("printing doesn't work" doesn't cut it - does nothing
come out of the printer, does it print, does your machine blow up, do you
see an error message (if so which - and when precisely)) and what printer
model, preferrably also whether you're using inbox drivers or drivers off
the manufacturer's CD or website and so on.

Even if it looks like you have the same problem like someone else ("spooler
doesn't start") it doesn't mean it has the same root cause. The spooler
loads all components (print providers, print processors, printer drivers,
language monitors, port monitors) into it's own process and executes them -
if that component crashes for whatever reason, the spooler crashes.

"one small thing like printing" - I like that...

----- Original Message -----
From: "Hg"
Newsgroups: microsoft.public.windowsxp.print_fax
Date: Monday, August 04, 2003 6:17 AM
S&ubject: Does anybody from MS read this stuff?

Reading many posts here, hopeless with my exact problem
posted above but no canswered yet. Only one way, waste
time to reinstall everything. Only small thing like
printing!!!!!

-----Original Message-----
This is primarily peer-to-peer support. Sometimes

Microsoft support
professionals post here but it is by no means a certain

thing.

Other possible avenues of support include the support

services of your
printer maker-whom you do not mention, and Microsoft

Support.

http://support.microsoft.com/default.aspx?scid=fh;EN-

US;CNTACTMS

Good luck.


"Jmerrill" wrote in message
...
Everyday I keep looking for a solution to my printing
problem (and a lot of other people that have the exact
same problem according to the posts in this newsgroup)
but there's never a solution posted that works. Does
anybody at Microsoft read these posts? Is there some
other way we can contact Microsoft for a solution?

The problem is: the print spooler is not loading, which
means we can't print. Nothing works to get it started,

at
least nothing that's been suggested for the last 4

week's
worth of posts.




.



 




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