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cannot access internet when firewall is turned off
Please help!
I ahave a friend who is running XP SP1, zone alarm free version and AGV anti virus. The problem is when we turn off the windows firewall he is not able to send/receive e mail or access the internet. This happens whether zonealarm is turned on or off! as soon as we turn XP firewall back on he can access the web again. What causes this to happen and is there a fix for it? Any help greatly appreciated. Thanks |
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cannot access internet when firewall is turned off
Users should only be using one firewall at a time and my guess is that when
Windows Firewall is turned off then some other application/software firewall is blocking access and that application needs to be correctly configured. You can try booting into Safe Mode with networking to see if that works and if it does then you definitely have an application that is filtering network traffic but beware that booting into Safe Mode with networking will leave your computer vulnerable to internet attacks if you do not have a firewall device or an "internet router" protecting your network if using cable/DSL. You might try uninstalling and reinstalling ZA if that is the firewall you want to use after disconnecting from the internet and disabling the Windows Firewall before installing ZA which should give you the opportunity to reconfigure it again. If none of that helps you have another application that is filtering your network traffic and you could try using msconfig to selectively disable startup applications/services to try and figure out which application is doing it but be sure to restore normal startup when you are done. --- Steve http://netsquirrel.com/msconfig/ --- using msconfig "bBoeinggirl" wrote in message ... Please help! I ahave a friend who is running XP SP1, zone alarm free version and AGV anti virus. The problem is when we turn off the windows firewall he is not able to send/receive e mail or access the internet. This happens whether zonealarm is turned on or off! as soon as we turn XP firewall back on he can access the web again. What causes this to happen and is there a fix for it? Any help greatly appreciated. Thanks |
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