Can't Sign in to MSN Messenger

I have a Passport acct on my desktop. I have Windows Messenger 4.7 on my Win
XP laptop. I d/l MSN Messenger 6.1 to the laptop but I cannot sign in to it
with my Passport identity, and am not signed in to the service on my
desktop. When I try to signup on the laptop with my current Passport, I get
an error box that says that they can't sign me in to the .NET Messenger
Service possibly because of a service prob or my internet connection.
Neither is a problem. The laptop Win Messenger prog lets me in after I
fill in the password. There was an Error code # 0x81000301.

Not sure what to do here.

Greetings,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"rdbr" wrote in message
.. .
I have a Passport acct on my desktop. I have Windows Messenger 4.7 on my Win
XP laptop. I d/l MSN Messenger 6.1 to the laptop but I cannot sign in to it
with my Passport identity, and am not signed in to the service on my
desktop. When I try to signup on the laptop with my current Passport, I get
an error box that says that they can't sign me in to the .NET Messenger
Service possibly because of a service prob or my internet connection.
Neither is a problem. The laptop Win Messenger prog lets me in after I
fill in the password. There was an Error code # 0x81000301.

Not sure what to do here.

"Jonathan Kay [MVP]" wrote in message ...
Greetings,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"rdbr" wrote in message
.. .
I have a Passport acct on my desktop. I have Windows Messenger 4.7 on my Win
XP laptop. I d/l MSN Messenger 6.1 to the laptop but I cannot sign in to it
with my Passport identity, and am not signed in to the service on my
desktop. When I try to signup on the laptop with my current Passport, I get
an error box that says that they can't sign me in to the .NET Messenger
Service possibly because of a service prob or my internet connection.
Neither is a problem. The laptop Win Messenger prog lets me in after I
fill in the password. There was an Error code # 0x81000301.

Not sure what to do here.




I have experienced the same problem but after following suggestions
from 'MSN Messenger Support' (various support personnel and various
suggestions) am no further towards solving it. I have also, after
reading Jonathan's list (above) followed his steps but to no avail.
Surely it cannot be beyond the capability of Microsoft to write a
diagnostic routine to use the error code displayed "0x81000306"
although I saw in another posting that another code of '0x81000301'
was received.

There is no difficulty in signing on to Messenger from my iMac (same
ISP; same .Net password; same ID) so what gives???