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#1
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admin rights not working
A friend asked me to look at her XP computer. She is not able to do certain
things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? |
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#2
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admin rights not working
On Jun 27, 4:08*pm, "mots" wrote:
A friend asked me to look at her XP computer. *She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. *I opened the control panel and she is listed as the only user and with full admin rights. *I tried again but had no luck. *One thing I was trying to do was get into Documents and Settings but was blocked. *I then changed her account settings so she had to use a password to log on. *Requiring the password changed nothing. *She is still blocked from some areas. I do not know what Service Package she is up to. *She told me she does do the updates, but I forgot to check. What am I doing wrong? *How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Is this XP Home or Pro? If you right click My Computer and choose Properties, it will answer these questions. Why not give an example or two of things that you think you should be able to do but you can't? Is that the message "you don't have Admin rights"? Have you done some scans for malicious software that would be likely to prevent access to things the might help you find and remove the malicious software? How about trying this to help find out: Download, install, update and do a full scan with these three free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ AVG (AVG): http://free.avg.com/ |
#3
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admin rights not working
On Jun 27, 4:08*pm, "mots" wrote:
A friend asked me to look at her XP computer. *She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. *I opened the control panel and she is listed as the only user and with full admin rights. *I tried again but had no luck. *One thing I was trying to do was get into Documents and Settings but was blocked. *I then changed her account settings so she had to use a password to log on. *Requiring the password changed nothing. *She is still blocked from some areas. I do not know what Service Package she is up to. *She told me she does do the updates, but I forgot to check. What am I doing wrong? *How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Is this XP Home or Pro? If you right click My Computer and choose Properties, it will answer these questions. Why not give an example or two of things that you think you should be able to do but you can't? Is that the message "you don't have Admin rights"? Have you done some scans for malicious software that would be likely to prevent access to things the might help you find and remove the malicious software? How about trying this to help find out: Download, install, update and do a full scan with these three free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ AVG (AVG): http://free.avg.com/ |
#4
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admin rights not working
She is using XP Home. She can not get into Documents and Settings. She
does get an error message about not having Admin access to the area. This problem has happened to her in some other places but I don't know offhand what they are. I do not have her computer in front of me so it is impossible for me to go back to her computer and check things out. She is an older woman and not likely to be on some of the sites that can be likely to cause problems. I did not run a spyware/adware check but should have. I do think it is the way her account is configured but everything seems to look okay. I can't really email her and ask her to do some things because she not at all at home on a computer. I know my information is not complete but I was hoping someone might have some idea on how to tweak her account so that she, as the admin, has full access to her computer. Any suggestions would be greatly appreciated. "Jose" wrote in message ... On Jun 27, 4:08 pm, "mots" wrote: A friend asked me to look at her XP computer. She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Is this XP Home or Pro? If you right click My Computer and choose Properties, it will answer these questions. Why not give an example or two of things that you think you should be able to do but you can't? Is that the message "you don't have Admin rights"? Have you done some scans for malicious software that would be likely to prevent access to things the might help you find and remove the malicious software? How about trying this to help find out: Download, install, update and do a full scan with these three free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ AVG (AVG): http://free.avg.com/ |
#5
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admin rights not working
She is using XP Home. She can not get into Documents and Settings. She
does get an error message about not having Admin access to the area. This problem has happened to her in some other places but I don't know offhand what they are. I do not have her computer in front of me so it is impossible for me to go back to her computer and check things out. She is an older woman and not likely to be on some of the sites that can be likely to cause problems. I did not run a spyware/adware check but should have. I do think it is the way her account is configured but everything seems to look okay. I can't really email her and ask her to do some things because she not at all at home on a computer. I know my information is not complete but I was hoping someone might have some idea on how to tweak her account so that she, as the admin, has full access to her computer. Any suggestions would be greatly appreciated. "Jose" wrote in message ... On Jun 27, 4:08 pm, "mots" wrote: A friend asked me to look at her XP computer. She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Is this XP Home or Pro? If you right click My Computer and choose Properties, it will answer these questions. Why not give an example or two of things that you think you should be able to do but you can't? Is that the message "you don't have Admin rights"? Have you done some scans for malicious software that would be likely to prevent access to things the might help you find and remove the malicious software? How about trying this to help find out: Download, install, update and do a full scan with these three free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpywa (SAS): http://www.superantispyware.com/ AVG (AVG): http://free.avg.com/ |
#6
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admin rights not working
On Jun 29, 10:25*am, "mots" wrote:
She is using XP Home. *She can not get into Documents and Settings. *She does get an error message about not having Admin access to the area. *This problem has happened to her in some other places but I don't know offhand what they are. I do not have her computer in front of me so it is impossible for me to go back to her computer and check things out. *She is an older woman and not likely to be on some of the sites that can be likely to cause problems. *I did not run a spyware/adware check but should have. *I do think it is the way her account is configured but everything seems to look okay. I can't really email her and ask her to do some things because she not at all at home on a computer. I know my information is not complete but I was hoping someone might have some idea on how to tweak her account so that she, as the admin, has full access to her computer. Any suggestions would be greatly appreciated. "Jose" wrote in message ... On Jun 27, 4:08 pm, "mots" wrote: A friend asked me to look at her XP computer. She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Is this XP Home or Pro? If you right click My Computer and choose Properties, it will answer these questions. Why not give an example or two of things that you think you should be able to do but you can't? Is that the message "you don't have Admin rights"? Have you done some scans for malicious software that would be likely to prevent access to things the might help you find and remove the malicious software? How about trying this to help find out: Download, install, update and do a full scan with these three free malware detection programs: Malwarebytes (MBAM): *http://malwarebytes.org/ SUPERAntiSpywa (SAS): *http://www.superantispyware.com/ AVG (AVG): *http://free.avg.com/ Is the message: The operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator. If no, then try to find out the exact message so we don't have to guess. If yes, then it could have been some malicious code that changed some of the many settings that even a user in the administrator group can run into (but can be fixed). If it was malicious code, the scanners I suggested (did you run them?) may remove the malicious code, but sometime can't undo the changes in permissions because the scanner can't tell if the changes are from the malicious code or intentional changes, so they have to be undone differently. |
#7
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admin rights not working
On Jun 29, 10:25*am, "mots" wrote:
She is using XP Home. *She can not get into Documents and Settings. *She does get an error message about not having Admin access to the area. *This problem has happened to her in some other places but I don't know offhand what they are. I do not have her computer in front of me so it is impossible for me to go back to her computer and check things out. *She is an older woman and not likely to be on some of the sites that can be likely to cause problems. *I did not run a spyware/adware check but should have. *I do think it is the way her account is configured but everything seems to look okay. I can't really email her and ask her to do some things because she not at all at home on a computer. I know my information is not complete but I was hoping someone might have some idea on how to tweak her account so that she, as the admin, has full access to her computer. Any suggestions would be greatly appreciated. "Jose" wrote in message ... On Jun 27, 4:08 pm, "mots" wrote: A friend asked me to look at her XP computer. She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Is this XP Home or Pro? If you right click My Computer and choose Properties, it will answer these questions. Why not give an example or two of things that you think you should be able to do but you can't? Is that the message "you don't have Admin rights"? Have you done some scans for malicious software that would be likely to prevent access to things the might help you find and remove the malicious software? How about trying this to help find out: Download, install, update and do a full scan with these three free malware detection programs: Malwarebytes (MBAM): *http://malwarebytes.org/ SUPERAntiSpywa (SAS): *http://www.superantispyware.com/ AVG (AVG): *http://free.avg.com/ Is the message: The operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator. If no, then try to find out the exact message so we don't have to guess. If yes, then it could have been some malicious code that changed some of the many settings that even a user in the administrator group can run into (but can be fixed). If it was malicious code, the scanners I suggested (did you run them?) may remove the malicious code, but sometime can't undo the changes in permissions because the scanner can't tell if the changes are from the malicious code or intentional changes, so they have to be undone differently. |
#8
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admin rights not working
On Jun 27, 4:08*pm, "mots" wrote:
A friend asked me to look at her XP computer. *She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. *I opened the control panel and she is listed as the only user and with full admin rights. *I tried again but had no luck. *One thing I was trying to do was get into Documents and Settings but was blocked. *I then changed her account settings so she had to use a password to log on. *Requiring the password changed nothing. *She is still blocked from some areas. I do not know what Service Package she is up to. *She told me she does do the updates, but I forgot to check. What am I doing wrong? *How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Maybe you just need to take ownership of the folder(s) using this information from MS: http://support.microsoft.com/?kbid=308421 |
#9
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admin rights not working
On Jun 27, 4:08*pm, "mots" wrote:
A friend asked me to look at her XP computer. *She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. *I opened the control panel and she is listed as the only user and with full admin rights. *I tried again but had no luck. *One thing I was trying to do was get into Documents and Settings but was blocked. *I then changed her account settings so she had to use a password to log on. *Requiring the password changed nothing. *She is still blocked from some areas. I do not know what Service Package she is up to. *She told me she does do the updates, but I forgot to check. What am I doing wrong? *How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Maybe you just need to take ownership of the folder(s) using this information from MS: http://support.microsoft.com/?kbid=308421 |
#10
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admin rights not working
I will not be returning to her computer for several days and will try to run
your programs then. I do not get to work on her computer that often so I am trying to get as much information as I can so I can try different things. Thanks for your help and patience. "Jose" wrote in message ... On Jun 27, 4:08 pm, "mots" wrote: A friend asked me to look at her XP computer. She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Maybe you just need to take ownership of the folder(s) using this information from MS: http://support.microsoft.com/?kbid=308421 |
#11
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admin rights not working
I will not be returning to her computer for several days and will try to run
your programs then. I do not get to work on her computer that often so I am trying to get as much information as I can so I can try different things. Thanks for your help and patience. "Jose" wrote in message ... On Jun 27, 4:08 pm, "mots" wrote: A friend asked me to look at her XP computer. She is not able to do certain things or access certain areas without a message coming up saying she does not have Admin rights. I opened the control panel and she is listed as the only user and with full admin rights. I tried again but had no luck. One thing I was trying to do was get into Documents and Settings but was blocked. I then changed her account settings so she had to use a password to log on. Requiring the password changed nothing. She is still blocked from some areas. I do not know what Service Package she is up to. She told me she does do the updates, but I forgot to check. What am I doing wrong? How can XP say she has full admin rights and then say she can not do something since she does not have full rights? Maybe you just need to take ownership of the folder(s) using this information from MS: http://support.microsoft.com/?kbid=308421 |
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