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Outlook 2010 password not accepted



 
 
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  #1  
Old December 14th 18, 08:56 PM posted to alt.windows7.general
Bill Ward
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Posts: 63
Default Outlook 2010 password not accepted


I have four users in Outlook 2010 on my PC running widows 7. Three are
Gmail accounts and on one is Zen. We had a message that my wife's GMAIL
account had been compromised and we should change her password. I
assumed that it meant her Gmail one used in Outlook and tried to change
it and she has not been able to log in since.. I'M in deep trouble :-)
We have always used Outlook but when I then went to GMAIL itself that we
had not gone to previously. All our E-Mails were there so I changed her
GMAIL password thinking that the same one would then apply to Outlook
but it was rejected.
Outlook has only one .pst file.
Send test E-mail says to verify user name and password for this account
in account settings. The server responded -ERR AUTH web login required
https://support.google,com/mail/answer/78754
Can anyone help?
Bill.
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  #2  
Old December 14th 18, 10:24 PM posted to alt.windows7.general
😉 Good Guy 😉
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Posts: 1,483
Default Outlook 2010 password not accepted

On 14/12/2018 19:56, Bill Ward wrote:


The server responded -ERR AUTH web login required

Which word is difficult for you to understand? It says "ERR AUTH web
login required" so that is what you need to do. If password is not
accepted then you need to reset the password by going through the GMAIL
procedure.


Can anyone help?


If you can't understand what is written above then NO we can't help. We
expect people to have some literacy to read & write English language.

Bill.

Good Guy here!!!!!!!!!

--
With over 950 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

  #3  
Old December 15th 18, 03:03 AM posted to alt.windows7.general
VanguardLH[_2_]
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Posts: 10,881
Default Outlook 2010 password not accepted

Bill Ward wrote:

I used to be able to look at tracking headers in earlier versions of
Outlook but have for some reason not been able in 2010.


The PocketKnife Peek add-on for Outlook helps to look at the headers
along with showing the text and HTML versions of an e-mail.

I tried in outlook first but did not know how to change it at the
server.


Were you able to log into her Gmail account using their webmail client
in a web browser? If so, those are the same login credentials you use
in Outlook, too.

It said that the Outlook password would have initially been
issued by our ISP but I put it in as it is a word that is personal to
her as are the other outlook ones.


What is "it"? Outlook has no clue nor cares about who created the login
credentials for an account. Your ISP has nothing to do with Gmail.
Your ISP never assigned any password for her Gmail account -- unless
your ISP contracts with Gmail for their e-mail service. Some companies
and schools contract with Yahoo to provide e-mail services. Maybe Gmail
does, too. However, from your description, you have an e-mail account
with your ISP which is not a Gmail account, so your ISP and Gmail are
separate service providers.

VanguardLH wrote:

https://www.google.com/search?q=gmail%20insecure%20app


OK.


Does "OK" mean you check the server-side settings in your account and
found "allow insecure apps" was enabled? Or are you just acknowledging
the reference to the article.

Are you using POP or IMAP to access your Gmail account?


pop.


Did you configure your anti-virus software to intercept your e-mail
traffic to inspect for malicious content (e.g., attachments)? If the
AV's proxy goes dead or or misconfigured, you cannot reach the mail
servers from your local client through the AV's proxy to reach the mail
servers.

If your AV scans your e-mail traffic, disable it in the AV and retest.
E-mail scanning is superfluous, anyway. It afford no more malware
detection coverage than does its on-demand (real-time) scanner does
(because the e-mail scanner uses the on-demand scanner).

What did the entire error message say in Outlook?


Send test E-Mail message. Your E-Mail server rejected your login. Verify
your user name and password for this account in account settings.


And you had no problem logging in using their webmail client?

When you use the webmail client to look at your Gmail account's
settings, is it configured to allow POP or IMAP or both? You could
enable both both only need the protocol access enabled that you chose to
use in your local e-mail client.


It is set for POP.


So you did get in using the webmail client. Are the login credentials
you used in their webmail client the same ones you used in Outlook?

Can you see newly received e-mails when you use their webmail client?
When you send a new e-mail to the Gmail account, can you see it arrive
in Gmail's webclient?

Can you send new outbound e-mails when using their webmail client?

At the bottom left of the list/preview pane in Gmail's webclient is your
current usage of your account's disk quota. Lots of users are hoarders
and keep every e-mail they've ever received. What does the "xxx (xx%)
of xxx GB used" message say?

When logged into Gmail, go to your account and look at device activity.
Are those devices all yours?
  #4  
Old December 15th 18, 01:04 PM posted to alt.windows7.general
Bill Ward
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Posts: 63
Default Outlook 2010 password not accepted

On 14/12/2018 21:47, VanguardLH wrote:
Bill Ward wrote:

I have four users in Outlook 2010 on my PC running widows 7. Three are
Gmail accounts and on one is Zen. We had a message that my wife's
GMAIL account had been compromised ...


Did the e-mail actually say "compromised", or something else, like an
unknown host or client attempted to access her account?



For information this started about a month ago and I posted this to the
Win10 NG at the time.

"My wife does not have a computer at the moment ( mother board went) and
I have added her E-Mail address to my Outlook folder.
Why has this message came up for her ?
"Someone just used your password to try to sign in to your account from
a non-Google app. Google blocked them, but you should check what
happened. Review your account activity to make sure no one else has access."

The access has been mine. I ignored the oft repeated message for a while
but then stupidly took heed of it.
Bill

  #5  
Old December 15th 18, 01:39 PM posted to alt.windows7.general
Gary Dingle
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Posts: 24
Default Outlook 2010 password not accepted

On Sat, 15 Dec 2018 12:04:34 +0000, Bill Ward wrote:

On 14/12/2018 21:47, VanguardLH wrote:
Bill Ward wrote:

I have four users in Outlook 2010 on my PC running widows 7. Three are
Gmail accounts and on one is Zen. We had a message that my wife's
GMAIL account had been compromised ...


Did the e-mail actually say "compromised", or something else, like an
unknown host or client attempted to access her account?



For information this started about a month ago and I posted this to the
Win10 NG at the time.

"My wife does not have a computer at the moment ( mother board went) and
I have added her E-Mail address to my Outlook folder.
Why has this message came up for her ?
"Someone just used your password to try to sign in to your account from
a non-Google app. Google blocked them, but you should check what
happened. Review your account activity to make sure no one else has access."

The access has been mine. I ignored the oft repeated message for a while
but then stupidly took heed of it.
Bill


I had this problem trying to access a gmail account from a non-google
app.
To fix the problem, I did the following:

In web browser go to www.google.com, then log into gmail account from
there.
Go to Account Info/Sign-In & Security
Then select "Apps with account access"
I then just turned ON "Allow less secure apps"

Hope this helps
Cheers
Gary
  #6  
Old December 15th 18, 02:14 PM posted to alt.windows7.general
SC Tom[_3_]
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Posts: 4,089
Default Outlook 2010 password not accepted



"VanguardLH" wrote in message
...
Bill Ward wrote:

I used to be able to look at tracking headers in earlier versions of
Outlook but have for some reason not been able in 2010.


The PocketKnife Peek add-on for Outlook helps to look at the headers
along with showing the text and HTML versions of an e-mail.

SNIP

That is a very useful and informative app. Thanks! I hadn't heard of that
one before.
--

SC Tom


 




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