Files that Norton cannot delete or fix

I have 2 files that cannot delete or fix, I have also run Spy Doctor and it
leaves them as well. I have tried to follow Norton instructions to get rid
of them but they don't apply. Now my computer tech tells me to back up all
files and reinstall my operating system which is XP. What is the best way
to back up files and is this actually necessary. I am not completely new to
computers but have never done this type of thing before.
Nancy

Are these files causing a problem?? If they are just a nuisance then that
seems to be kind of drastic to reinstall the operating system if everything
else seems to work right. It might help to logon as a local administrator
and boot into Safe Mode to try and delete the files and I would run
CheckDisk first. If you have not already done so be sure to do your spyware
and malware scans while booted into Safe Mode. While in safe mode try using
the command prompt with the del command to delete the files. You also want
to make sure that administrators have full control to the files and the
administrator may need to take ownership first of the files first. See the
links below on how to take ownership and change permissions on folders and
files. In some cases even that may not work [illegal characters in filename,
etc.] and you may have to try more advanced techniques to delete the
les. --- Steve

http://support.microsoft.com/default...b;en-us;308418
http://support.microsoft.com/default...b;en-us;308421
http://support.microsoft.com/?kbid=320081

"Nancy19h" wrote in message
...
I have 2 files that cannot delete or fix, I have also run Spy Doctor and it
leaves them as well. I have tried to follow Norton instructions to get
rid
of them but they don't apply. Now my computer tech tells me to back up
all
files and reinstall my operating system which is XP. What is the best
way
to back up files and is this actually necessary. I am not completely new
to
computers but have never done this type of thing before.
Nancy