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#1
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live safety scan appears to have deleted important netscape email
I have XP Professional. Although I usually surf with IE, I use Netscape mail
and not Outllook. I received an email from Microsoft, singing its praises of the live safety scan. Because my computer has begun to slow a bit, I went ahead and downloaded it and ran it. It gave me its recommendation to clean my disk of unnecessary or duplicitous files and to delete temporary internet files as the solution. Along with its recommendation, it assured me that there was no way it could delete anything of importance. Just Copies really... So I went along and proceeded as recommended. When I went to check my email, EVERY PIECE OF INBOX MAIL IS GONE! Although I am trying VERY hard not to panic, I cannot seem to find the mail. I ran a system restore for a period immediately preceding the safety scan and, although my computer says it has been successfully restored, the email is still not there. If this program has deleted my email that was in the inbox, I am REALLY screwed. I had very important email that is no longer on my IP's server. Please, can anyone help me? All of this has occurred in the last 12 hours. |
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#2
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live safety scan appears to have deleted important netscape email
jane joseph wrote:
I have XP Professional. Although I usually surf with IE, I use Netscape mail and not Outllook. I received an email from Microsoft, singing its praises of the live safety scan. Because my computer has begun to slow a bit, I went ahead and downloaded it and ran it. It gave me its recommendation to clean my disk of unnecessary or duplicitous files and to delete temporary internet files as the solution. Along with its recommendation, it assured me that there was no way it could delete anything of importance. Just Copies really... So I went along and proceeded as recommended. When I went to check my email, EVERY PIECE OF INBOX MAIL IS GONE! Although I am trying VERY hard not to panic, I cannot seem to find the mail. I ran a system restore for a period immediately preceding the safety scan and, although my computer says it has been successfully restored, the email is still not there. If this program has deleted my email that was in the inbox, I am REALLY screwed. I had very important email that is no longer on my IP's server. Please, can anyone help me? All of this has occurred in the last 12 hours. If you can, stop using the computer on which the emails were located and check here (or elsewhere on the net) using a different pc. If you data really has been deleted, the more you use the computer, the more likely it is that you will overwrite the data and not be able to retrieve it. System Restore does not protect user data, so your "successful restore" naturally didn't help. It's possible however, the actual email files have not been deleted, but that the index to them, or your Netscape profile, has been corrupted. You don't say what version of Netscape you are using. Assuming that it is 6.x or 7.x, mail is stored in a file named "Inbox" (without quotes, and with no extension) in your profile directory. Using Windows Explorer, go to the folder C:\Documents and Settings\user_name\Application Data\Mozilla\Profiles\profile_name\salted_name\Mai l\popaccountname.net whe "user_name" is your Windows XP login name "profile_name" is your Netscape profile name, which is probably the same "salted_name" is xxxxx.slt (where xxxxx is a string of random numbers and letters) "popaccountname" is the name that you gave to your mail account. note that you may have to enable "view hidden files" to see the above. If, in that directory, there is a file named "Inbox" (no quotes and no extension), your mail has survived. I would suggest making a backup of this file as the first step. Then, see the following: http://home.att.net/~cherokee67/ns7mailopennot.html http://home.att.net/~cherokee67/ns7lostprofwinxp.html If still unsure, search on, or post at: http://www.windowsbbs.com/forumdisplay.php?s=&forumid=5 http://sillydog.org/forum/viewforum.php?f=1 |
#3
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live safety scan appears to have deleted important netscape email
Lem wrote:
jane joseph wrote: I have XP Professional. Although I usually surf with IE, I use Netscape mail and not Outllook. I received an email from Microsoft, singing its praises of the live safety scan. Because my computer has begun to slow a bit, I went ahead and downloaded it and ran it. It gave me its recommendation to clean my disk of unnecessary or duplicitous files and to delete temporary internet files as the solution. Along with its recommendation, it assured me that there was no way it could delete anything of importance. Just Copies really... So I went along and proceeded as recommended. When I went to check my email, EVERY PIECE OF INBOX MAIL IS GONE! Although I am trying VERY hard not to panic, I cannot seem to find the mail. I ran a system restore for a period immediately preceding the safety scan and, although my computer says it has been successfully restored, the email is still not there. If this program has deleted my email that was in the inbox, I am REALLY screwed. I had very important email that is no longer on my IP's server. Please, can anyone help me? All of this has occurred in the last 12 hours. If you can, stop using the computer on which the emails were located and check here (or elsewhere on the net) using a different pc. If you data really has been deleted, the more you use the computer, the more likely it is that you will overwrite the data and not be able to retrieve it. System Restore does not protect user data, so your "successful restore" naturally didn't help. It's possible however, the actual email files have not been deleted, but that the index to them, or your Netscape profile, has been corrupted. You don't say what version of Netscape you are using. Assuming that it is 6.x or 7.x, mail is stored in a file named "Inbox" (without quotes, and with no extension) in your profile directory. Using Windows Explorer, go to the folder C:\Documents and Settings\user_name\Application Data\Mozilla\Profiles\profile_name\salted_name\Mai l\popaccountname.net whe "user_name" is your Windows XP login name "profile_name" is your Netscape profile name, which is probably the same "salted_name" is xxxxx.slt (where xxxxx is a string of random numbers and letters) "popaccountname" is the name that you gave to your mail account. note that you may have to enable "view hidden files" to see the above. If, in that directory, there is a file named "Inbox" (no quotes and no extension), your mail has survived. I would suggest making a backup of this file as the first step. Then, see the following: http://home.att.net/~cherokee67/ns7mailopennot.html http://home.att.net/~cherokee67/ns7lostprofwinxp.html If still unsure, search on, or post at: http://www.windowsbbs.com/forumdisplay.php?s=&forumid=5 http://sillydog.org/forum/viewforum.php?f=1 P.S. If your Inbox file still exists, the most likely solution -- after you have made a backup copy -- is to delete the file Inbox.msf, which will be in the same folder. Do this with Netscape completely closed (not running). The msf file will be rebuilt the next time you open Netscape, and you then should be able to see your email. If this works, and your mail is restored, (a) don't keep important email in Inbox, but save it to a different file; (b) don't keep 1000's of old mail messages in Inbox; (c) back up Inbox periodically -- the large it is, the more frequently you should back it up. -- p |
#4
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live safety scan appears to have deleted important netscape em
Lem, thanks for your input. However, No, none of the fixes you proposed has helped. The files are gone. This program is not only horribly SLOPPY but quite harmful. I cannot believe that the notes for this terrible program actually ASSURES you that all files to be deleted are but mere copies (which a novice then feels comfortable moving forward since these assurances comes from microsoft). There is a reason Mozilla, which is not rich but nonetheless popular in its own right. they provide a much better product. Microsoft can only be No. 1 because of their monopoly. They are sloppy and unwilling to take responsibility for the mess they have made of the security issues that exist for everyone today. one word sums it all up: piecemeal. Thanks Microsoft! You keep proving how inept you are..over and over again.. "Lem" wrote: jane joseph wrote: I have XP Professional. Although I usually surf with IE, I use Netscape mail and not Outllook. I received an email from Microsoft, singing its praises of the live safety scan. Because my computer has begun to slow a bit, I went ahead and downloaded it and ran it. It gave me its recommendation to clean my disk of unnecessary or duplicitous files and to delete temporary internet files as the solution. Along with its recommendation, it assured me that there was no way it could delete anything of importance. Just Copies really... So I went along and proceeded as recommended. When I went to check my email, EVERY PIECE OF INBOX MAIL IS GONE! Although I am trying VERY hard not to panic, I cannot seem to find the mail. I ran a system restore for a period immediately preceding the safety scan and, although my computer says it has been successfully restored, the email is still not there. If this program has deleted my email that was in the inbox, I am REALLY screwed. I had very important email that is no longer on my IP's server. Please, can anyone help me? All of this has occurred in the last 12 hours. If you can, stop using the computer on which the emails were located and check here (or elsewhere on the net) using a different pc. If you data really has been deleted, the more you use the computer, the more likely it is that you will overwrite the data and not be able to retrieve it. System Restore does not protect user data, so your "successful restore" naturally didn't help. It's possible however, the actual email files have not been deleted, but that the index to them, or your Netscape profile, has been corrupted. You don't say what version of Netscape you are using. Assuming that it is 6.x or 7.x, mail is stored in a file named "Inbox" (without quotes, and with no extension) in your profile directory. Using Windows Explorer, go to the folder C:\Documents and Settings\user_name\Application Data\Mozilla\Profiles\profile_name\salted_name\Mai l\popaccountname.net whe "user_name" is your Windows XP login name "profile_name" is your Netscape profile name, which is probably the same "salted_name" is xxxxx.slt (where xxxxx is a string of random numbers and letters) "popaccountname" is the name that you gave to your mail account. note that you may have to enable "view hidden files" to see the above. If, in that directory, there is a file named "Inbox" (no quotes and no extension), your mail has survived. I would suggest making a backup of this file as the first step. Then, see the following: http://home.att.net/~cherokee67/ns7mailopennot.html http://home.att.net/~cherokee67/ns7lostprofwinxp.html If still unsure, search on, or post at: http://www.windowsbbs.com/forumdisplay.php?s=&forumid=5 http://sillydog.org/forum/viewforum.php?f=1 |
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