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How to access the DMP file generated by IE reporting tool?
We are experiencing a crash in IE in a particular dll and I'd like to be able
to copy/paste the dump file information. I have located the dmp file in a temp directory under local settings that IE creates but it is "in use" pending a decision whether or not I choose to send it to MSFT. As soon as I cancel out of the reporting tool the file is deleted. How do you get access to the stack trace information contained in the IE reporting tool? Thanks! |
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#2
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How to access the DMP file generated by IE reporting tool?
Too bad you didn't say what versions of Internet Explorer and Windows
you have. Does the problem exist when you run IE in 'no add-ons' mode? Did you install the problematic version of IE? --- Leonard Grey Errare humanum est gkrall wrote: We are experiencing a crash in IE in a particular dll and I'd like to be able to copy/paste the dump file information. I have located the dmp file in a temp directory under local settings that IE creates but it is "in use" pending a decision whether or not I choose to send it to MSFT. As soon as I cancel out of the reporting tool the file is deleted. How do you get access to the stack trace information contained in the IE reporting tool? Thanks! |
#3
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How to access the DMP file generated by IE reporting tool?
Hello,
Try disabling add-ons: *** If you are running IE6: *** Start Control Panel Internet Options Advanced (tab) UNCHECK "Enable third-party browser extensions" OK Run IE6 now. If it works now, one of your add-ons is causing the problem. Start Internet Explorer as normal, Tools, Manage Add-ons, Enable or Disable Add-ons. Disable all the add-ons. Enable third-party browser extensions in Internet Options. Restart your browser and enable the add-ons one by one till the problem appears and you get the culprit. *** If you are running IE7 *** Go to Start Programs Accessories System Tools Internet Explorer 7 (No Add-ons) to start without any add-ons. Try using the browser and see if the same problem arises. If the problem does not occur again, start IE7 normally, go to Tools Manage Add-ons and disable all the add-ons. Enable each add-on one at each time, restart and see if the problem occurs again. Once it occurs again after enabling an add-on, you have nailed the culprit. (if the menu bar does not appear, hit the Alt key on the keyboard) __ http://www.bootstrike.com/ComputerService/ Singapore Computer Home Remote On-Site Repair Service http://www.bootstrike.com/VHSVideoConvert/ Video Conversion VHS Video8 Hi8 Digital8 MiniDv NTSC PAL "gkrall" wrote in message ... We are experiencing a crash in IE in a particular dll and I'd like to be able to copy/paste the dump file information. I have located the dmp file in a temp directory under local settings that IE creates but it is "in use" pending a decision whether or not I choose to send it to MSFT. As soon as I cancel out of the reporting tool the file is deleted. How do you get access to the stack trace information contained in the IE reporting tool? Thanks! |
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