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Virus Ruined Hard Drive HP Media Center m7257c



 
 
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  #31  
Old February 1st 10, 07:52 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
Daave[_8_]
external usenet poster
 
Posts: 2,461
Default Virus Ruined Hard Drive HP Media Center m7257c

French Quarter wrote:
Thank you Rich Barry.

I tried the recovery partition.

Code Purple System Configuration Error

Your System has detected a Configuration Error. Please report this
error to Customer Care using the phone number found in the Warranty
Guide, etc.
(Code Purple)


This thread should help:

http://groups.google.com/group/micro...05dceaaf871d88


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  #32  
Old February 1st 10, 08:22 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time

  #33  
Old February 1st 10, 08:22 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time

  #34  
Old February 1st 10, 08:22 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time

  #35  
Old February 1st 10, 08:22 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time

  #36  
Old February 1st 10, 08:22 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time

  #37  
Old February 1st 10, 08:22 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time

  #38  
Old February 1st 10, 08:36 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
David B.[_2_]
external usenet poster
 
Posts: 1,244
Default Virus Ruined Hard Drive HP Media Center m7257c

No I don't, been dealing with them since their initial release.

--


--
"Leonard Grey" wrote in message
...
"Being a hardware expert is a pretty limited field of expertise and would
be of no use diagnosing Windows blue screens."

chuckle You've got /lots/ to learn about blue screen errors, buddy.
---
Leonard Grey
Errare humanum est

David B. wrote:
How would a hardware expert know it was a virus just by reading a BSOD?
Being a hardware expert is a pretty limited field of expertise and would
be of no use diagnosing Windows blue screens.


  #39  
Old February 1st 10, 08:36 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
David B.[_2_]
external usenet poster
 
Posts: 1,244
Default Virus Ruined Hard Drive HP Media Center m7257c

No I don't, been dealing with them since their initial release.

--


--
"Leonard Grey" wrote in message
...
"Being a hardware expert is a pretty limited field of expertise and would
be of no use diagnosing Windows blue screens."

chuckle You've got /lots/ to learn about blue screen errors, buddy.
---
Leonard Grey
Errare humanum est

David B. wrote:
How would a hardware expert know it was a virus just by reading a BSOD?
Being a hardware expert is a pretty limited field of expertise and would
be of no use diagnosing Windows blue screens.


  #40  
Old February 1st 10, 08:50 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
Leonard Grey[_3_]
external usenet poster
 
Posts: 3,048
Default Virus Ruined Hard Drive HP Media Center m7257c

Would that be BSOD v.1?
---
Leonard Grey
Errare humanum est

David B. wrote:
No I don't, been dealing with them since their initial release.

  #41  
Old February 1st 10, 08:50 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
Leonard Grey[_3_]
external usenet poster
 
Posts: 3,048
Default Virus Ruined Hard Drive HP Media Center m7257c

Would that be BSOD v.1?
---
Leonard Grey
Errare humanum est

David B. wrote:
No I don't, been dealing with them since their initial release.

  #42  
Old February 1st 10, 10:38 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default Virus Ruined Hard Drive HP Media Center m7257c

French Quarter wrote:

HP Tech Support said the only way to fix a (Code Purple) was to send the PC
back to HP and let them TATTOO the MOMO

Thank you for your time


Ah, the joys of buying pre-built customized hardware and software. Tattoing
the motherboard means burning into the BIOS the hardware specs, such as:

Support ID #
Model #
Product #
Serial #
Software Build #
Hardware BOM #
Software BOM #
Service ID #

It's a snapshot of the hardware that gets stored in a signature burned into
the BIOS. Then the install media designed for that particular setup checks
if that's the host on which it is being installed. The install media is
BIOS locked to a particular model and setup. This crap is why I never buy
pre-builts and never buy branded OEM versions of Windows. Something has
changed in the hardware configuration between when that customized OS was
installed to when you attempted to restore its image.


"A motherboard tattoo is a unique code that can be written in the basic
input/output system (BIOS) of a computer to ensure that System Restore or
diagnostic compact discs (CDs) will work only on the machine or line of
machines with which the CDs are sold. The tattoo process ensures that
recovery or diagnostic CDs cannot be illegally used with computers other
than those for which they are intended to be used.

A tattoo consists of an erasable programmable read-only memory (EPROM)
chip that contains information about the machine, such as the serial
number and operating system data. This chip is unique to each machine. If
the motherboard, or certain components on it, are replaced, the EPROM chip
must be reprogrammed. The same is true if the original recovery or
diagnostic CDs are lost. The technical support department of the computer
vendor, or the technician who performed modifications or repairs, should
be contacted for details about the reprogramming (re-tattooing) process."

That you can boot into Windows (and then it pukes) shows that it is NOT a
tattoing problem (since you aren't installing the OS). The tattoo error
occurs if you tried to install a BIOS-locked version onto the wrong
hardware. I see in another post that you said that attempted to do the
image recovery and then got the tattoo problem. So the tattoo problem is a
wholly separate issue than your original post claiming a virus ruined a hard
disk. Since you attempted the recovery of the factory image, the virus
problem is no longer an issue you want discussed in this thread.

If the BIOS signature got corrupted (unlikely) or the restore image in
invalid (it was copied from the wrong setup), yep, you need to get the OEM
to rebuild the BIOS signature or put the correct recovery image into the
hidden partition. Or you could get a generic (non-branded) OEM or retail
version of Windows along with all the hardware drivers and tell HP to ****
themselves and do your own unlocked install of Windows (and even recover the
disk space for the hidden partition).
  #43  
Old February 1st 10, 11:21 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
Daave[_8_]
external usenet poster
 
Posts: 2,461
Default Virus Ruined Hard Drive HP Media Center m7257c

French Quarter wrote:
HP Tech Support said the only way to fix a (Code Purple) was to send
the PC back to HP and let them TATTOO the MOMO

Thank you for your time


YW.

They are wrong. Have a look at that thread. There is a workaround.


  #44  
Old February 1st 10, 11:21 PM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
Daave[_8_]
external usenet poster
 
Posts: 2,461
Default Virus Ruined Hard Drive HP Media Center m7257c

French Quarter wrote:
HP Tech Support said the only way to fix a (Code Purple) was to send
the PC back to HP and let them TATTOO the MOMO

Thank you for your time


YW.

They are wrong. Have a look at that thread. There is a workaround.


  #45  
Old February 2nd 10, 02:52 AM posted to microsoft.public.windowsxp.newusers,microsoft.public.windowsxp.hardware
French Quarter[_2_]
external usenet poster
 
Posts: 96
Default Virus Ruined Hard Drive HP Media Center m7257c

Hey VanGuard,

XP booted up then crashed to the Blue Screen. XP never would boot to Safe
Mode. Thanks for your help

 




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