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#16
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Error code 47 (USB hd)
"Cristiano" wrote in message
... On 23/09/2012 6:32, glee wrote: "Cristiano" wrote in message ... On 23/09/2012 1:54, glee wrote: "Cristiano" wrote in message ... On 22/09/2012 21:06, glee wrote: Code 47: Windows cannot use this hardware device because it has been prepared for safe removal, but it has not been removed from the computer http://technet.microsoft.com/en-us/l...(v=ws.10).aspx Well, you can't access the drive if you have successfully clicked to remove it. Did you physically unplug the drive from the computer after removing it via the tray icon? No. The problem is that after I have successfully clicked to remove the driver I still see it in the system (for example in Windows Explorer), but I cannot access it (I got an error message). Are you saying that you physically remove the drive but it still appears in the Safely Remove Hardware dialog, and if you insert the drive again it is not recognized until you reboot? If I safely remove the drive, it no longer appear in the Safely Remove Hardware dialog, but it still appear in Windows Explorer. If I insert the drive again it is not recognized until reboot and when I try to reboot, the PC hangs and I need to press the reset button on the PC case. If that's the case, try this: Reboot the computer, then plug in the USB hard drive so it is recognized. While the drive is recognized, go to Device Manager, select the drive under Disk Drives, and click the Uninstall button on the toolbar of Device Manager. Device Manager hangs and I need to terminate it; I can't uninstall the drive. Stop the drive, using the Safely Remove Hardware tray icon. Then physically unplug the drive from the computer. REBOOT the computer. When Windows is loaded, plug the drive in again, so it is detected and you can access it. Open Device Manager and uninstall the drive, then remove the drive physically AFTER that. Are you saying that you can't open Device Manager even after you have rebooted and inserted the drive and can access it? I can open Device Manager, but when I click the menu item to uninstall the drive, Device Manager hangs and the only thing I can do is to terminate Device Manager. I also tried NirSoft's USBDeview and the same thing happens. If trying the procedure in Safe Mode does not work, In safe mode I can uninstall the drive, but the problem still persist. download DriveCleanup v.0.8.1 from he http://www.uwe-sieber.de/drivetools_e.html#drivecleanup Unzip it into its associated folders, then run the 32-bit version. It is a command line tool, you must run it from a command prompt. It deleted 57 registry keys, but the problem still persist. I'm starting to think that it is a network problem. I could be wrong, but when I safely remove the drive, I still see it in Windows Explorer (as I told you, but not in Disk Management). When I double click the drive icon, I get the error in the "SYMPTOMS" paragraph: http://support.microsoft.com/kb/840749 "E:\ refers to...". Please answer these questions: Do other USB drives (hard drives, flash drives) get stopped and removed correctly? Is this the only drive with this issue? Does the drive stop and remove correctly on other computers? By the way, you must run DriveCleanup while the USB drive is NOT connected and NOT visible in Explorer, or it won't remove the entries for that drive.... Reboot after running it, also. If DriveCleanup still does not fix your problem, try this. Make sure the USB drive is physically removed and does not appear in Explorer.... reboot if needed to remove it. Shut down the computer. Unplug the computer from the power. If it is a laptop, also remove the battery. With ALL power disconnected, press and HOLD the power button on the computer (the button used to turn on the computer) for 30 seconds. Leave the computer off for a while.... I would wait 10 to 20 minutes. Plug the computer back into power and insert the battery if it's a laptop. Do NOT insert the USB drive. Run DriveCleanup again to remove all entries for non-present devices. Now try the drive again and see if the problem still exists. I'm out of further ideas at the moment. -- Glen Ventura MS MVP Oct. 2002 - Sept. 2009 CompTIA A+ |
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#17
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Error code 47 (USB hd)
On 23/09/2012 15:59, glee wrote:
"Cristiano" wrote in message ... On 23/09/2012 6:32, glee wrote: "Cristiano" wrote in message ... On 23/09/2012 1:54, glee wrote: "Cristiano" wrote in message ... On 22/09/2012 21:06, glee wrote: Code 47: Windows cannot use this hardware device because it has been prepared for safe removal, but it has not been removed from the computer http://technet.microsoft.com/en-us/l...(v=ws.10).aspx Well, you can't access the drive if you have successfully clicked to remove it. Did you physically unplug the drive from the computer after removing it via the tray icon? No. The problem is that after I have successfully clicked to remove the driver I still see it in the system (for example in Windows Explorer), but I cannot access it (I got an error message). Are you saying that you physically remove the drive but it still appears in the Safely Remove Hardware dialog, and if you insert the drive again it is not recognized until you reboot? If I safely remove the drive, it no longer appear in the Safely Remove Hardware dialog, but it still appear in Windows Explorer. If I insert the drive again it is not recognized until reboot and when I try to reboot, the PC hangs and I need to press the reset button on the PC case. If that's the case, try this: Reboot the computer, then plug in the USB hard drive so it is recognized. While the drive is recognized, go to Device Manager, select the drive under Disk Drives, and click the Uninstall button on the toolbar of Device Manager. Device Manager hangs and I need to terminate it; I can't uninstall the drive. Stop the drive, using the Safely Remove Hardware tray icon. Then physically unplug the drive from the computer. REBOOT the computer. When Windows is loaded, plug the drive in again, so it is detected and you can access it. Open Device Manager and uninstall the drive, then remove the drive physically AFTER that. Are you saying that you can't open Device Manager even after you have rebooted and inserted the drive and can access it? I can open Device Manager, but when I click the menu item to uninstall the drive, Device Manager hangs and the only thing I can do is to terminate Device Manager. I also tried NirSoft's USBDeview and the same thing happens. If trying the procedure in Safe Mode does not work, In safe mode I can uninstall the drive, but the problem still persist. download DriveCleanup v.0.8.1 from he http://www.uwe-sieber.de/drivetools_e.html#drivecleanup Unzip it into its associated folders, then run the 32-bit version. It is a command line tool, you must run it from a command prompt. It deleted 57 registry keys, but the problem still persist. I'm starting to think that it is a network problem. I could be wrong, but when I safely remove the drive, I still see it in Windows Explorer (as I told you, but not in Disk Management). When I double click the drive icon, I get the error in the "SYMPTOMS" paragraph: http://support.microsoft.com/kb/840749 "E:\ refers to...". Please answer these questions: Do other USB drives (hard drives, flash drives) get stopped and removed correctly? Is this the only drive with this issue? I have 3 external drives and they all have the same problem. My 2 flash drives are correctly removed. Does the drive stop and remove correctly on other computers? Yes (notebook with Win7). By the way, you must run DriveCleanup while the USB drive is NOT connected and NOT visible in Explorer, or it won't remove the entries for that drive.... Reboot after running it, also. I already done that (as you told me). If DriveCleanup still does not fix your problem, try this. Make sure the USB drive is physically removed and does not appear in Explorer.... reboot if needed to remove it. Shut down the computer. Unplug the computer from the power. If it is a laptop, also remove the battery. With ALL power disconnected, press and HOLD the power button on the computer (the button used to turn on the computer) for 30 seconds. Leave the computer off for a while.... I would wait 10 to 20 minutes. Plug the computer back into power and insert the battery if it's a laptop. Do NOT insert the USB drive. Run DriveCleanup again to remove all entries for non-present devices. Now try the drive again and see if the problem still exists. I'll try your "strange" :-) procedure (now I can't). I'm out of further ideas at the moment. Anyway, thank you. Cristiano |
#18
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Error code 47 (USB hd)
On 23/09/2012 15:40, glee wrote:
"Cristiano" wrote in message ... On 23/09/2012 6:32, glee wrote: "Cristiano" wrote in message ... On 23/09/2012 1:54, glee wrote: "Cristiano" wrote in message ... On 22/09/2012 21:06, glee wrote: Code 47: Windows cannot use this hardware device because it has been prepared for safe removal, but it has not been removed from the computer http://technet.microsoft.com/en-us/l...(v=ws.10).aspx Well, you can't access the drive if you have successfully clicked to remove it. Did you physically unplug the drive from the computer after removing it via the tray icon? No. The problem is that after I have successfully clicked to remove the driver I still see it in the system (for example in Windows Explorer), but I cannot access it (I got an error message). Are you saying that you physically remove the drive but it still appears in the Safely Remove Hardware dialog, and if you insert the drive again it is not recognized until you reboot? If I safely remove the drive, it no longer appear in the Safely Remove Hardware dialog, but it still appear in Windows Explorer. If I insert the drive again it is not recognized until reboot and when I try to reboot, the PC hangs and I need to press the reset button on the PC case. If that's the case, try this: Reboot the computer, then plug in the USB hard drive so it is recognized. While the drive is recognized, go to Device Manager, select the drive under Disk Drives, and click the Uninstall button on the toolbar of Device Manager. Device Manager hangs and I need to terminate it; I can't uninstall the drive. Stop the drive, using the Safely Remove Hardware tray icon. Then physically unplug the drive from the computer. REBOOT the computer. When Windows is loaded, plug the drive in again, so it is detected and you can access it. Open Device Manager and uninstall the drive, then remove the drive physically AFTER that. Are you saying that you can't open Device Manager even after you have rebooted and inserted the drive and can access it? I can open Device Manager, but when I click the menu item to uninstall the drive, Device Manager hangs and the only thing I can do is to terminate Device Manager. I also tried NirSoft's USBDeview and the same thing happens. If trying the procedure in Safe Mode does not work, In safe mode I can uninstall the drive, but the problem still persist. download DriveCleanup v.0.8.1 from he http://www.uwe-sieber.de/drivetools_e.html#drivecleanup Unzip it into its associated folders, then run the 32-bit version. It is a command line tool, you must run it from a command prompt. It deleted 57 registry keys, but the problem still persist. I'm starting to think that it is a network problem. I could be wrong, but when I safely remove the drive, I still see it in Windows Explorer (as I told you, but not in Disk Management). When I double click the drive icon, I get the error in the "SYMPTOMS" paragraph: http://support.microsoft.com/kb/840749 "E:\ refers to...". No.... that doesn't indicate you have a network problem. You have stopped the drive via the Safely Remove tray icon. Although it is visible in Explorer, it is no longer mounted and so you get the error. The only way it would be a "network problem" is if you have, for some strange reason, mapped the USB drive as a network drive... I can't imagine a reason why you would have done that, though. I didn't. The strange thing is that I don't use the cache, but after I safely removed the drive, I right click the C icon (the OS drive) in Windows Explorer to access the property sheet; then, in the hardware page I double click the USB drive. In the second tab I see the second option checked, where it is said that the drive uses the cache (after I safely removed the drive I can't change the cache settings because the options are grayed and disabled). A bit strange... I don't know if I am clear enough, but with the Italian locale I don't know what exactly you see with your US locale. Cristiano |
#19
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Error code 47 (USB hd)
On 23/09/2012 21:11, glee wrote:
Aha! You were running a virtual environment that prevents changes to the system... interesting, the side effects it had. No, Returnil was totally disabled (program not running and no running services)! O_O Cristiano |
#20
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Error code 47 (USB hd)
"Cristiano" wrote in message
... On 23/09/2012 21:11, glee wrote: Aha! You were running a virtual environment that prevents changes to the system... interesting, the side effects it had. No, Returnil was totally disabled (program not running and no running services)! O_O Cristiano Oh my... -- Glen Ventura MS MVP Oct. 2002 - Sept. 2009 CompTIA A+ |
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