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#1
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Win7 Pro to Android
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title (Smart Switch and Keis (sp?)). I've used CC Cleaner to get rid of the junk, then used JV16 to ripe out the resot of the junk then ran AVG to remove any virus. I then reinstalled MS MTP package and the computer still does not see the phone. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. It does not show in the left pane in windows explorer under computer. There are no yellow exclamation mark next to any device in device manager. Would anyone care to offer advice where and how to get the drivers installed? R. Wink |
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#2
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Win7 Pro to Android
On 03/02/2017 12:01 PM, rwwink wrote:
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title (Smart Switch and Keis (sp?)). I've used CC Cleaner to get rid of the junk, then used JV16 to ripe out the resot of the junk then ran AVG to remove any virus. I then reinstalled MS MTP package and the computer still does not see the phone. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. It does not show in the left pane in windows explorer under computer. There are no yellow exclamation mark next to any device in device manager. Would anyone care to offer advice where and how to get the drivers installed? R. Wink You will not need to manually install any drivers. After you connect your Android you must watch for the dialog box that will pop up and give your Android permission to connect. If you don't do that, your computer will recognize that it's there but not be able to access any of it's data |
#3
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Win7 Pro to Android
"philo" wrote in message
news On 03/02/2017 12:01 PM, rwwink wrote: I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title (Smart Switch and Keis (sp?)). I've used CC Cleaner to get rid of the junk, then used JV16 to ripe out the resot of the junk then ran AVG to remove any virus. I then reinstalled MS MTP package and the computer still does not see the phone. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. It does not show in the left pane in windows explorer under computer. There are no yellow exclamation mark next to any device in device manager. Would anyone care to offer advice where and how to get the drivers installed? R. Wink You will not need to manually install any drivers. After you connect your Android you must watch for the dialog box that will pop up and give your Android permission to connect. If you don't do that, your computer will recognize that it's there but not be able to access any of it's data Make sure the phone is displaying a desktop (eg its home screen) rather than the lock screen. If an Android device is on its lock screen and you plug in a USB lead to a Windows computer, Windows will display the name of the phone in the "This PC" or "Computer" section of File Explorer but will not see any shares (eg phone's internal storage and SD card) below that. As soon as you enter your phone's pattern, password or PIN, the folders will appear in File Manager. |
#4
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Win7 Pro to Android
rwwink wrote:
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. Does that mean you cannot get your smartphone connected via USB so Windows 7 sees it as a USB device (to show storage there, find media files, etc)? Does a prompt window appear when you plug in your smartphone to a USB port on the PC? Or do you mean that you cannot remote from Windows 7 to your smartphone (see its screens on your PC)? That later requires rooting or USB debugging mode enabled on the smartphone depending on what remoting software you use on the PC. Have you ever enabled USB Debugging mode but now it is disabled? I found my smartphone was no longer recognized (it connected but listed as unknown device) when I disabled USB Debugging mode. Found okay when I re-enabled USB Debugging mode. Probably has to do with the enumeration data for USB devices recorded in the registry but I didn't bother to delete that entry and force Windows to redetect the USB device (go through the handshaking to acquire and record the device's presentation data in the registry). What type of USB connection did you configure the smartphone (PTP = Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need to configure it for MTP. https://www.howtogeek.com/192732/and...-mass-storage/ That attempts to explain where you change the USB mode but it does not apply to mine (Android 4.4.4): there is no menu under the Settings - Storage screen for me. When connected, there is a slot in the notification panel showing the connection (and a status bar icon) that I can click on to get to the "USB computer connection" config screen. I then reinstalled MS MTP package ... Don't know a specific package by that name and it is far too generic to do a search. Do you mean this one? https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx Those are already in Windows 7. When I go into Device Manager (devmgmt.msc) and look at the properties of "Portable Devices - myphonename", under the Drivers tab is says I'm using a Samsung driver (v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they all say they're from Microsoft. So I'm using the Samsung-provided drivers that come bundled or were updated in Windows 7. I have a Samsung Galaxy Core Prime. I found Samsung's driver at: http://www.samsung.com/us/support/ow...prime-t-mobile Did you go to Samsung's support page for your smartphone and get their USB driver? Go to: http://www.samsung.com/us/support/mo...hones/galaxy-s and enter "Samsung S5". Then, from the drop-down list, pick which one you have based on the cellular provider. I picked Verizon and got: http://www.samsung.com/us/support/ow...axy-s5-verizon It's USB driver looks the same as for mine. I downloaded both and did a binary file compare ("fc /b file1 file2) and there were no differences; i.e., they were the same file. I saved the download so it is likely that I installed Samsung's driver. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. Then your smartphone *did* connect okay to your PC. So what else do you want Windows 7 to do? Does the smartphone appear (by whatever name you gave it if not the default under Settings - About phone - Device name) under the Start menu - Devices and Printers (or, if you don't have that listed in your Start menu's right column then use Control Panel - Devices and Printers applet)? Double-click on it (if shown) to see which USB media protocol you are using on the phone (PTP or MTP). Don't remember why now but I had to change from PTP to MTP. Maybe that for using the remoting software using USB Debugging mode. It does not show in the left pane in windows explorer under computer. It does not show in the left pane as a solitary node. It does show up (with the name you specified in the smartphone's config) if you expand the "Computer" root node to see its subnodes. It also shows under the right pane under the "Portable Devices" category. |
#5
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Win7 Pro to Android
Something else to try: make sure you didn't select some default action
(or lack thereof) when the USB device is detected (when you plug it in). Control Panel - Autoplay - yourphone (under "Devices") Set to "Ask me every time". |
#6
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Win7 Pro to Android
To answer as much as I can...
Phone is ulocaked and USB debugging is set to on and the phone is set to MTP. USB cable (factory provided) plugged into computer, plugged into phone...phone is recognized and I get the ding from the computer. In device managerother devices, both MTP and SAMSUNG_Android are showing; In device managerUniversal Serial Bus Controller, Samsung Mobile USB Composite Device shows. In windows explorercomputer nothing of the phone shows. In device managerother devices, when I try to update MTP drivers and let the computer automatic search, I get a dialog box that windows encountered an error. It found the software but had a error when trying to install itthe system could not find the file specified. I get the same error updating the SAMSUNG_Android. It apparently is looking for some file...part of windows???...that's not present. R. Wink shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH wrote: rwwink wrote: I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. Does that mean you cannot get your smartphone connected via USB so Windows 7 sees it as a USB device (to show storage there, find media files, etc)? Does a prompt window appear when you plug in your smartphone to a USB port on the PC? No I can't connect in form and the computer does not see the phone Or do you mean that you cannot remote from Windows 7 to your smartphone (see its screens on your PC)? That later requires rooting or USB debugging mode enabled on the smartphone depending on what remoting software you use on the PC. I'm using Samsun SmartSwitch to do the connection Have you ever enabled USB Debugging mode but now it is disabled? I found my smartphone was no longer recognized (it connected but listed as unknown device) when I disabled USB Debugging mode. Found okay when I re-enabled USB Debugging mode. Probably has to do with the enumeration data for USB devices recorded in the registry but I didn't bother to delete that entry and force Windows to redetect the USB device (go through the handshaking to acquire and record the device's presentation data in the registry). I've tried both ways debug on and debug off with no change. What type of USB connection did you configure the smartphone (PTP = Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need to configure it for MTP. I'ts confiured for MTP https://www.howtogeek.com/192732/and...-mass-storage/ That attempts to explain where you change the USB mode but it does not apply to mine (Android 4.4.4): there is no menu under the Settings - Storage screen for me. When connected, there is a slot in the notification panel showing the connection (and a status bar icon) that I can click on to get to the "USB computer connection" config screen. I then reinstalled MS MTP package ... Don't know a specific package by that name and it is far too generic to do a search. Do you mean this one? https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx No. That's not the one I used. Those are already in Windows 7. When I go into Device Manager (devmgmt.msc) and look at the properties of "Portable Devices - myphonename", under the Drivers tab is says I'm using a Samsung driver (v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they all say they're from Microsoft. So I'm using the Samsung-provided drivers that come bundled or were updated in Windows 7. I have a Samsung Galaxy Core Prime. I found Samsung's driver at: http://www.samsung.com/us/support/ow...prime-t-mobile Did you go to Samsung's support page for your smartphone and get their USB driver? Go to: http://www.samsung.com/us/support/mo...hones/galaxy-s Yes, I did. Made no difference that Ican tell and enter "Samsung S5". Then, from the drop-down list, pick which one you have based on the cellular provider. I picked Verizon and got: http://www.samsung.com/us/support/ow...axy-s5-verizon It's USB driver looks the same as for mine. I downloaded both and did a binary file compare ("fc /b file1 file2) and there were no differences; i.e., they were the same file. I saved the download so it is likely that I installed Samsung's driver. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. Then your smartphone *did* connect okay to your PC. So what else do you want Windows 7 to do? Does the smartphone appear (by whatever name you gave it if not the default under Settings - About phone - Device name) under the Start menu - Devices and Printers (or, if you don't have that listed in your Start menu's right column then use Control Panel - Devices and Printers applet)? Double-click on it (if shown) to see which USB media protocol you are using on the phone (PTP or MTP). Don't remember why now but I had to change from PTP to MTP. Maybe that for using the remoting software using USB Debugging mode. It does not show in the left pane in windows explorer under computer. It does not show in the left pane as a solitary node. It does show up (with the name you specified in the smartphone's config) if you expand the "Computer" root node to see its subnodes. It also shows under the right pane under the "Portable Devices" category. |
#7
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Win7 Pro to Android
On 03/02/2017 06:05 PM, rwwink wrote:
To answer as much as I can... Phone is ulocaked and USB debugging is set to on and the phone is set to MTP. USB cable (factory provided) plugged into computer, plugged into phone...phone is recognized and I get the ding from the computer. In device managerother devices, both MTP and SAMSUNG_Android are showing; In device managerUniversal Serial Bus Controller, Samsung Mobile USB Composite Device shows. In windows explorercomputer nothing of the phone shows. In device managerother devices, when I try to update MTP drivers and let the computer automatic search, I get a dialog box that windows encountered an error. It found the software but had a error when trying to install itthe system could not find the file specified. I get the same error updating the SAMSUNG_Android. It apparently is looking for some file...part of windows???...that's not present. R. Wink shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH wrote: rwwink wrote: I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. Does that mean you cannot get your smartphone connected via USB so Windows 7 sees it as a USB device (to show storage there, find media files, etc)? Does a prompt window appear when you plug in your smartphone to a USB port on the PC? No I can't connect in form and the computer does not see the phone Or do you mean that you cannot remote from Windows 7 to your smartphone (see its screens on your PC)? That later requires rooting or USB debugging mode enabled on the smartphone depending on what remoting software you use on the PC. I'm using Samsun SmartSwitch to do the connection Have you ever enabled USB Debugging mode but now it is disabled? I found my smartphone was no longer recognized (it connected but listed as unknown device) when I disabled USB Debugging mode. Found okay when I re-enabled USB Debugging mode. Probably has to do with the enumeration data for USB devices recorded in the registry but I didn't bother to delete that entry and force Windows to redetect the USB device (go through the handshaking to acquire and record the device's presentation data in the registry). I've tried both ways debug on and debug off with no change. What type of USB connection did you configure the smartphone (PTP = Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need to configure it for MTP. I'ts confiured for MTP https://www.howtogeek.com/192732/and...-mass-storage/ That attempts to explain where you change the USB mode but it does not apply to mine (Android 4.4.4): there is no menu under the Settings - Storage screen for me. When connected, there is a slot in the notification panel showing the connection (and a status bar icon) that I can click on to get to the "USB computer connection" config screen. I then reinstalled MS MTP package ... Don't know a specific package by that name and it is far too generic to do a search. Do you mean this one? https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx No. That's not the one I used. Those are already in Windows 7. When I go into Device Manager (devmgmt.msc) and look at the properties of "Portable Devices - myphonename", under the Drivers tab is says I'm using a Samsung driver (v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they all say they're from Microsoft. So I'm using the Samsung-provided drivers that come bundled or were updated in Windows 7. I have a Samsung Galaxy Core Prime. I found Samsung's driver at: http://www.samsung.com/us/support/ow...prime-t-mobile snip As stated, you need to give the phone permission to connect, you ignored that advice |
#8
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Win7 Pro to Android
On Thu, 02 Mar 2017 12:01:07 -0600, rwwink wrote:
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title (Smart Switch and Keis (sp?)). I've used CC Cleaner to get rid of the junk, then used JV16 to ripe out the resot of the junk then ran AVG to remove any virus. I then reinstalled MS MTP package and the computer still does not see the phone. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. It does not show in the left pane in windows explorer under computer. There are no yellow exclamation mark next to any device in device manager. Would anyone care to offer advice where and how to get the drivers installed? R. Wink Why not use Airdroid, very simple to transfer files either way. Phone connects to your wireless hub, the PC browser connects to its IP address and port as shown on phone screen, phone will ask to accept connection, and you can then use like file browser. --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus |
#9
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Win7 Pro to Android
On Thu, 2 Mar 2017 18:10:03 -0600, philo wrote:
On 03/02/2017 06:05 PM, rwwink wrote: To answer as much as I can... Phone is ulocaked and USB debugging is set to on and the phone is set to MTP. USB cable (factory provided) plugged into computer, plugged into phone...phone is recognized and I get the ding from the computer. In device managerother devices, both MTP and SAMSUNG_Android are showing; In device managerUniversal Serial Bus Controller, Samsung Mobile USB Composite Device shows. In windows explorercomputer nothing of the phone shows. In device managerother devices, when I try to update MTP drivers and let the computer automatic search, I get a dialog box that windows encountered an error. It found the software but had a error when trying to install itthe system could not find the file specified. I get the same error updating the SAMSUNG_Android. It apparently is looking for some file...part of windows???...that's not present. R. Wink shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH wrote: rwwink wrote: I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. Does that mean you cannot get your smartphone connected via USB so Windows 7 sees it as a USB device (to show storage there, find media files, etc)? Does a prompt window appear when you plug in your smartphone to a USB port on the PC? No I can't connect in form and the computer does not see the phone Or do you mean that you cannot remote from Windows 7 to your smartphone (see its screens on your PC)? That later requires rooting or USB debugging mode enabled on the smartphone depending on what remoting software you use on the PC. I'm using Samsun SmartSwitch to do the connection Have you ever enabled USB Debugging mode but now it is disabled? I found my smartphone was no longer recognized (it connected but listed as unknown device) when I disabled USB Debugging mode. Found okay when I re-enabled USB Debugging mode. Probably has to do with the enumeration data for USB devices recorded in the registry but I didn't bother to delete that entry and force Windows to redetect the USB device (go through the handshaking to acquire and record the device's presentation data in the registry). I've tried both ways debug on and debug off with no change. What type of USB connection did you configure the smartphone (PTP = Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need to configure it for MTP. I'ts confiured for MTP https://www.howtogeek.com/192732/and...-mass-storage/ That attempts to explain where you change the USB mode but it does not apply to mine (Android 4.4.4): there is no menu under the Settings - Storage screen for me. When connected, there is a slot in the notification panel showing the connection (and a status bar icon) that I can click on to get to the "USB computer connection" config screen. I then reinstalled MS MTP package ... Don't know a specific package by that name and it is far too generic to do a search. Do you mean this one? https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx No. That's not the one I used. Those are already in Windows 7. When I go into Device Manager (devmgmt.msc) and look at the properties of "Portable Devices - myphonename", under the Drivers tab is says I'm using a Samsung driver (v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they all say they're from Microsoft. So I'm using the Samsung-provided drivers that come bundled or were updated in Windows 7. I have a Samsung Galaxy Core Prime. I found Samsung's driver at: http://www.samsung.com/us/support/ow...prime-t-mobile snip As stated, you need to give the phone permission to connect, you ignored that advice The reason is that there is no way to set permissions and the phone dosen;t apparently need to be set for permissions. R. Wink |
#10
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Win7 Pro to Android
rwwink wrote:
On Thu, 2 Mar 2017 18:10:03 -0600, philo wrote: On 03/02/2017 06:05 PM, rwwink wrote: To answer as much as I can... Phone is ulocaked and USB debugging is set to on and the phone is set to MTP. USB cable (factory provided) plugged into computer, plugged into phone...phone is recognized and I get the ding from the computer. In device managerother devices, both MTP and SAMSUNG_Android are showing; In device managerUniversal Serial Bus Controller, Samsung Mobile USB Composite Device shows. In windows explorercomputer nothing of the phone shows. In device managerother devices, when I try to update MTP drivers and let the computer automatic search, I get a dialog box that windows encountered an error. It found the software but had a error when trying to install itthe system could not find the file specified. I get the same error updating the SAMSUNG_Android. It apparently is looking for some file...part of windows???...that's not present. R. Wink shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH wrote: rwwink wrote: I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. Does that mean you cannot get your smartphone connected via USB so Windows 7 sees it as a USB device (to show storage there, find media files, etc)? Does a prompt window appear when you plug in your smartphone to a USB port on the PC? No I can't connect in form and the computer does not see the phone Or do you mean that you cannot remote from Windows 7 to your smartphone (see its screens on your PC)? That later requires rooting or USB debugging mode enabled on the smartphone depending on what remoting software you use on the PC. I'm using Samsun SmartSwitch to do the connection Have you ever enabled USB Debugging mode but now it is disabled? I found my smartphone was no longer recognized (it connected but listed as unknown device) when I disabled USB Debugging mode. Found okay when I re-enabled USB Debugging mode. Probably has to do with the enumeration data for USB devices recorded in the registry but I didn't bother to delete that entry and force Windows to redetect the USB device (go through the handshaking to acquire and record the device's presentation data in the registry). I've tried both ways debug on and debug off with no change. What type of USB connection did you configure the smartphone (PTP = Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need to configure it for MTP. I'ts confiured for MTP https://www.howtogeek.com/192732/and...-mass-storage/ That attempts to explain where you change the USB mode but it does not apply to mine (Android 4.4.4): there is no menu under the Settings - Storage screen for me. When connected, there is a slot in the notification panel showing the connection (and a status bar icon) that I can click on to get to the "USB computer connection" config screen. I then reinstalled MS MTP package ... Don't know a specific package by that name and it is far too generic to do a search. Do you mean this one? https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx No. That's not the one I used. Those are already in Windows 7. When I go into Device Manager (devmgmt.msc) and look at the properties of "Portable Devices - myphonename", under the Drivers tab is says I'm using a Samsung driver (v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they all say they're from Microsoft. So I'm using the Samsung-provided drivers that come bundled or were updated in Windows 7. I have a Samsung Galaxy Core Prime. I found Samsung's driver at: http://www.samsung.com/us/support/ow...prime-t-mobile snip As stated, you need to give the phone permission to connect, you ignored that advice The reason is that there is no way to set permissions and the phone dosen;t apparently need to be set for permissions. R. Wink Pictures here. https://www.howtogeek.com/192732/and...-mass-storage/ Paul |
#11
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Win7 Pro to Android
On 03/03/2017 03:57 AM, Bob L wrote:
On Thu, 02 Mar 2017 12:01:07 -0600, rwwink wrote: I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title (Smart Switch and Keis (sp?)). I've used CC Cleaner to get rid of the junk, then used JV16 to ripe out the resot of the junk then ran AVG to remove any virus. I then reinstalled MS MTP package and the computer still does not see the phone. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. It does not show in the left pane in windows explorer under computer. There are no yellow exclamation mark next to any device in device manager. Would anyone care to offer advice where and how to get the drivers installed? R. Wink Why not use Airdroid, very simple to transfer files either way. Phone connects to your wireless hub, the PC browser connects to its IP address and port as shown on phone screen, phone will ask to accept connection, and you can then use like file browser. --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus I use a similar wi-fi transfer: https://play.google.com/store/apps/d...fifiletransfer |
#12
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Win7 Pro to Android
On 03/03/2017 07:16 AM, rwwink wrote:
snip As stated, you need to give the phone permission to connect, you ignored that advice The reason is that there is no way to set permissions and the phone dosen;t apparently need to be set for permissions. R. Wink Exactly wrong. unless you grant the phone permission to connect, Windows will not be able to access the data. If you do not get the dialog box on your Android then you must have a USB problem. Try a different USB port and/or a different USB cable |
#13
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Win7 Pro to Android
Paul wrote:
Pictures here. https://www.howtogeek.com/192732/and...-mass-storage/ Gave that link in my first reply to the OP (and shown in the quoted content). Doesn't look like he read it. I also gave a link to the Samsung USB driver package but he did not say he actually tried a [re]install of it. Instead he tried the automatic search to find updates but those rarely work. He doesn't need a driver from Microsoft nor any of the embedded (included) driver packages bundled in with Windows. He needs the Samsung driver so he has to go to Samsung to get it. "Microsoft MTP package" doesn't say what he installed. I don't know what that is. When I pointed at an MS article, he said it wasn't that one but did not point to which one he did use. Something else I came across and because both the OP and I have USB Debugging Mode enabled on our smartphones: that control method requires use of an ADB (Android Debugging) driver. You need to install the one that matches your phone's hardware. If you have a phone using Intel's Atom processor then you need Intel's ADB driver. If you have a Samsung phone (e.g., Qualicomm processor) then you need to use Samsung's USB driver package. The phone must be disconnected when you install the ADB driver in Windows. When you connect the phone then the handshaking will look for the appropriate drivers of which one is the ADB driver. I had to connect and disconnect my phone a couple times to get past the error that a driver could not be found. I also had to reinstall Samsung's USB driver package. I had tried Samsung's SideSync but it constantly crashed on my smartphone (Samsung Galaxy Core Prime). By "constant", I do mean constant. It installs as a restartable (sticky) process which gets reloaded by the Android OS should the OS find the process no longer present. So it would crash, get unloaded, reload, crash, unload, reload, and repeat ad naseum. So SideSync won't work with all Galaxy-named products from Samsung. I'll have to try Mobisync or Airdroid (no rooting required if USB Debugging Mode is enabled - and that requires an ADB driver in Windows). When I u uninstalled SideSync using Revo Uninstaller's advanced mode, something of Samsung's USB support got removed. Plugging in the phone via USB resulted in reporting the ADB driver could not be found. Reinstalling *Samsung's* USB driver package and cycling through a couple USB connects got Windows to find the ADB driver. The OP mentioned uninstalling all Samsung software (which could've included the entry for "Samsung USB Driver for mobile phones"). I found uninstalling some Samsung software (SideSync) also caused loss of USB recognition until I reinstalled Samsung's driver package. With the USB Debugging Mode enabled but with no ADB driver found, the smartphone would be listed under the "Other devices" category in Device Manager (devmgmt.msc). When the correct ADB driver is found, the phone appears as its own category node in Device Manager. Its subnode will have "ADB" in the object name and its Properties - Driver tab will show it is using the Samsung "Samsumg Android ADB interface" driver. This is not the same support as for the phone's name (what you configured for its identification) showing up under the "Portable Devices" category in Device Manager where the standard drivers in Windows are from Microsoft. When the OP mentioned seeing "Samsung Mobile USB Composite Device" listed under the USB Controllers category node in Device Manager, that's just to provide basic USB connectivity. However, that should have allowed access to the phone as a USB storage device even if the ADB driver was missing or the wrong one. However again, the Properties - Driver tab should show the *Samsung* driver (ssudbus.sys) is being used to identify that hardware, not some generic Microsoft USB driver. I gave a link to Samsung's USB driver package for his phone but it is unclear if he actually reinstalled that driver. His mention of finding his phone as an MTP device under the "Other devices" category in Device Manager indicates that the ADB driver is not available (driver not found). If he is not using any remoting software on Windows to access his phone then perhaps he should turn off its USB Debugging Mode option. However, I found when I did that the phone was no longer detected properly (device unknown). That probably has to do with the presentation data from the device that is stored under the Enum keys in the registry under the USB device list. I've had problems before where a USB device is no longer detected. Deleting the old, corrupt, or invalid Enum USB entry in the registry forced redetection of the device and creating a new enumeration key with proper presentation data recorded there. I had to do this back when I had a USB dongle for magicJack (a VOIP provider) when their dongle was no longer recognized. Their tech support was worthless and even getting upped to advanced support got me to some smarter guys but still they didn't know. When they tell you to try different USB ports, it's not they think the USB port is bad but that they are trying to get a different enumeration recorded in the registry (but that rarely works). Only deleting the old USB enumeration key in the registry for that device got it recognized again. I suspect that was when I got the dongle replaced (the v1 chips burned up) and they gave me a v2 chipped dongle that wouldn't work under the old presentation data in the existing USB enumeration. The OP said he has tried with USB Debugging Mode both enabled and disabled. However, I found my phone was no longer recognized after I disabled USB Debugging Mode. Reenabling it got the phone recognized again. With it enabled, you need the ADB driver and the correct one. Disabling it after having it enabled looks to be a USB enumeration problem. Deleting USB enumeration keys is not something I'd recommend to non-expert users and even for export ones a registry export and full backup image are recommended. I just searched to find some articles on how to do the USB enumeration wipe but haven't reviewed them thoroughly to make sure they are safe (as they could be) plus there may be permission issues on the registry keys (that can be sometimes tough and laborious to undo), like: http://www.wikihow.com/Clear-the-Rec...g-in-Equipment http://www.uwe-sieber.de/misc_tools_e.html (Device Cleanup Tool) http://www.nirsoft.net/utils/usb_devices_view.html (can remove defines) Also, Device Manager (devmgmt.msc) won't show devices that are no longer present but still have definitions in the registry. You have to go to its View - Hidden Devices menu to show those "ghost" devices. Sometimes they can interfere with existing hardware interfaces. For example, at one time I had a PS/2 mouse connected (obviously to the PS/2 port on my computer) but now have a USB mouse attached. If I view hidden devices, the non-existing PS/2 mouse shows up under the "Mice and other pointing devices" category. It doesn't hurt to still be defined because it is a different hardware interface than the HID (Human Interface Device) definition for the USB mouse. While you could show hidden devices and uninstall them (to reinstall later), I'd probably use Nirsoft's USBDeview tool to do that, especially since it gives me a lot more information. As you noted, the OP said they are using the factory-supplied USB cable but that doesn't mean it is okay and he should try using another cable. Manufacture defects do occur, Samsung probably gets the cable from some other manufacturer, and there is stress on the connector ends, especially if the user tugs on the cable instead of the connector shroud, and wear from flexing that can break the connections between wires and connectors or even break the wires. I've also seen users that did not fully seat the USB connector, especially the small one into the phone. I've ran across some tight connectors that requires more oomph to push into the phone's mini-USB port. Then there is physical abuse to the connectors so the USB port on the PC or smartphone might be damaged; however, the OP mentioned hearing a ding when he connects via USB so it seems more likely a driver issue. |
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Win7 Pro to Android
Apparently, I'm not explaining what's going on or you're not
recognizing what I'm saying. I've gone through the links and am NOT getting the dialog boxes or choices you guys are referring to. When I plug the USB cable to the phone and computer, I get the ding from windows that indicates it's recognizing the phone and the phone shows up in the device manager BUT I can't do anything with it. When I try to update the drivers, using the link you supplied, the automatic find or the drivers I d/led from Samsung that I have stored on my computer. it always comes back that I'm missing some file. If I fire up SmartSwitch, it tries to connect and I get a dialog box on the phone that lets me select the connection format but it doesn't connect; Media Files, Images, MIDI or Media Device don't work. R. Wink On Fri, 3 Mar 2017 14:51:46 -0600, VanguardLH wrote: Paul wrote: Pictures here. https://www.howtogeek.com/192732/and...-mass-storage/ Gave that link in my first reply to the OP (and shown in the quoted content). Doesn't look like he read it. I also gave a link to the Samsung USB driver package but he did not say he actually tried a [re]install of it. Instead he tried the automatic search to find updates but those rarely work. He doesn't need a driver from Microsoft nor any of the embedded (included) driver packages bundled in with Windows. He needs the Samsung driver so he has to go to Samsung to get it. "Microsoft MTP package" doesn't say what he installed. I don't know what that is. When I pointed at an MS article, he said it wasn't that one but did not point to which one he did use. Something else I came across and because both the OP and I have USB Debugging Mode enabled on our smartphones: that control method requires use of an ADB (Android Debugging) driver. You need to install the one that matches your phone's hardware. If you have a phone using Intel's Atom processor then you need Intel's ADB driver. If you have a Samsung phone (e.g., Qualicomm processor) then you need to use Samsung's USB driver package. The phone must be disconnected when you install the ADB driver in Windows. When you connect the phone then the handshaking will look for the appropriate drivers of which one is the ADB driver. I had to connect and disconnect my phone a couple times to get past the error that a driver could not be found. I also had to reinstall Samsung's USB driver package. I had tried Samsung's SideSync but it constantly crashed on my smartphone (Samsung Galaxy Core Prime). By "constant", I do mean constant. It installs as a restartable (sticky) process which gets reloaded by the Android OS should the OS find the process no longer present. So it would crash, get unloaded, reload, crash, unload, reload, and repeat ad naseum. So SideSync won't work with all Galaxy-named products from Samsung. I'll have to try Mobisync or Airdroid (no rooting required if USB Debugging Mode is enabled - and that requires an ADB driver in Windows). When I u uninstalled SideSync using Revo Uninstaller's advanced mode, something of Samsung's USB support got removed. Plugging in the phone via USB resulted in reporting the ADB driver could not be found. Reinstalling *Samsung's* USB driver package and cycling through a couple USB connects got Windows to find the ADB driver. The OP mentioned uninstalling all Samsung software (which could've included the entry for "Samsung USB Driver for mobile phones"). I found uninstalling some Samsung software (SideSync) also caused loss of USB recognition until I reinstalled Samsung's driver package. With the USB Debugging Mode enabled but with no ADB driver found, the smartphone would be listed under the "Other devices" category in Device Manager (devmgmt.msc). When the correct ADB driver is found, the phone appears as its own category node in Device Manager. Its subnode will have "ADB" in the object name and its Properties - Driver tab will show it is using the Samsung "Samsumg Android ADB interface" driver. This is not the same support as for the phone's name (what you configured for its identification) showing up under the "Portable Devices" category in Device Manager where the standard drivers in Windows are from Microsoft. When the OP mentioned seeing "Samsung Mobile USB Composite Device" listed under the USB Controllers category node in Device Manager, that's just to provide basic USB connectivity. However, that should have allowed access to the phone as a USB storage device even if the ADB driver was missing or the wrong one. However again, the Properties - Driver tab should show the *Samsung* driver (ssudbus.sys) is being used to identify that hardware, not some generic Microsoft USB driver. I gave a link to Samsung's USB driver package for his phone but it is unclear if he actually reinstalled that driver. His mention of finding his phone as an MTP device under the "Other devices" category in Device Manager indicates that the ADB driver is not available (driver not found). If he is not using any remoting software on Windows to access his phone then perhaps he should turn off its USB Debugging Mode option. However, I found when I did that the phone was no longer detected properly (device unknown). That probably has to do with the presentation data from the device that is stored under the Enum keys in the registry under the USB device list. I've had problems before where a USB device is no longer detected. Deleting the old, corrupt, or invalid Enum USB entry in the registry forced redetection of the device and creating a new enumeration key with proper presentation data recorded there. I had to do this back when I had a USB dongle for magicJack (a VOIP provider) when their dongle was no longer recognized. Their tech support was worthless and even getting upped to advanced support got me to some smarter guys but still they didn't know. When they tell you to try different USB ports, it's not they think the USB port is bad but that they are trying to get a different enumeration recorded in the registry (but that rarely works). Only deleting the old USB enumeration key in the registry for that device got it recognized again. I suspect that was when I got the dongle replaced (the v1 chips burned up) and they gave me a v2 chipped dongle that wouldn't work under the old presentation data in the existing USB enumeration. The OP said he has tried with USB Debugging Mode both enabled and disabled. However, I found my phone was no longer recognized after I disabled USB Debugging Mode. Reenabling it got the phone recognized again. With it enabled, you need the ADB driver and the correct one. Disabling it after having it enabled looks to be a USB enumeration problem. Deleting USB enumeration keys is not something I'd recommend to non-expert users and even for export ones a registry export and full backup image are recommended. I just searched to find some articles on how to do the USB enumeration wipe but haven't reviewed them thoroughly to make sure they are safe (as they could be) plus there may be permission issues on the registry keys (that can be sometimes tough and laborious to undo), like: http://www.wikihow.com/Clear-the-Rec...g-in-Equipment http://www.uwe-sieber.de/misc_tools_e.html (Device Cleanup Tool) http://www.nirsoft.net/utils/usb_devices_view.html (can remove defines) Also, Device Manager (devmgmt.msc) won't show devices that are no longer present but still have definitions in the registry. You have to go to its View - Hidden Devices menu to show those "ghost" devices. Sometimes they can interfere with existing hardware interfaces. For example, at one time I had a PS/2 mouse connected (obviously to the PS/2 port on my computer) but now have a USB mouse attached. If I view hidden devices, the non-existing PS/2 mouse shows up under the "Mice and other pointing devices" category. It doesn't hurt to still be defined because it is a different hardware interface than the HID (Human Interface Device) definition for the USB mouse. While you could show hidden devices and uninstall them (to reinstall later), I'd probably use Nirsoft's USBDeview tool to do that, especially since it gives me a lot more information. As you noted, the OP said they are using the factory-supplied USB cable but that doesn't mean it is okay and he should try using another cable. Manufacture defects do occur, Samsung probably gets the cable from some other manufacturer, and there is stress on the connector ends, especially if the user tugs on the cable instead of the connector shroud, and wear from flexing that can break the connections between wires and connectors or even break the wires. I've also seen users that did not fully seat the USB connector, especially the small one into the phone. I've ran across some tight connectors that requires more oomph to push into the phone's mini-USB port. Then there is physical abuse to the connectors so the USB port on the PC or smartphone might be damaged; however, the OP mentioned hearing a ding when he connects via USB so it seems more likely a driver issue. |
#15
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Win7 Pro to Android
On 02 Mar 2017, rwwink said
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title (Smart Switch and Keis (sp?)). I've used CC Cleaner to get rid of the junk, then used JV16 to ripe out the resot of the junk then ran AVG to remove any virus. I then reinstalled MS MTP package and the computer still does not see the phone. Pluggin in the USB (Factory supplied), the computer "dings" but the phone does not show up in the device manage when plugged in other than as a Samusng Mobile USB Comosite Device under the Universal Serial Bus Controller and as MTP under other deivces. It does not show in the left pane in windows explorer under computer. There are no yellow exclamation mark next to any device in device manager. Would anyone care to offer advice where and how to get the drivers installed? R. Wink What version of Android is the phone running? If one of the later ones, Lollipop V5.xxx or Marshmallow V6.xxx on the phone itself, once unlocked, try dragging down from the status bar and see is any usb connection options come up. By default, Android 5 and 6 are set to USB charging only. You have to select file transfer for the PC to see is as a removable drive. Without selecting file transfer i get the 'beep' and see an icon but trying to open the device brings up an empty window. This is with a Nexus 5 on Android 6.1, Win 7 64 Pro HTH |
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