Difficulties installing IE11 (or 10) - 9C57, KB2670838, ...

Trying to upgrade IE9 on my friend's laptop. (Windows 7, 64-bit, SP1.)

When trying to install IE11 as part of the normal Windows Update
process, it gets some way through, then crashes with error 9C57 (no not
9C59). When googling etc. that, we found the suggestion - and link to
the relevant place on Microsoft - to download the full installer, and
try that. Which we did. It starts, it says downloading and then
installing some updates, then stops and says we need certain further
updates, which presumably it can't fetch for itself. At that point, we
only have two buttons: Cancel and get updates. if we choose get updates,
we are taken - in IE - to a page on Microsoft, which lists six
"prerequisite" updates for IE11, and 3 optional ones. When we select the
appropriate (i. e. 64 bit) versions of each of those, an installer
starts, thinks for a while, then for five of the six and all of the
three, says we already have them installed; for the remaining one (which
I think was the fourth on that page), an installer started, then said
that update is inappropriate for your machine, or something like that.
(I think that one was KB2670838.)

We tried the same for IE10, thinking that might be less of a shock from
IE9. Obviously we couldn't get it as part of normal Windows updates
(though I have a feeling that we got similar problems when IE10 _was_
the latest, hence my friend still being on IE9), and obviously the full
installer wasn't available from Microsoft - if you go to it, from a link
we found (and I also tried just changing 10 to 11 in the link to the
full installer for 11), the MS website redirects you to the 11 one. So
we got it from oldversion.com; it seemed to be some sort of preview
version, but never mind. Anyway, it behaved much the same, though the
page at MS we got directed to listing the KBs we needed was still headed
IE10, and only listed three of them; we tried them, and got similar
results - two of them it said we already had, the third said wasn't
appropriate for our machine.

We found huge (~3M) log files in C:\Windows; we deleted the ones for 10
and 11, and tried the 10 again, and now a 4 kB "IE10_main.log" has
appeared; the second-last line in that say ERROR: Error installing
prerequisite file (C:\Windows\TEMP\IE1c8BA.tmp\KB2670838_amd64.CAB):
0x800b0100 (214820480).

I then searched for that KB number, found various moans about it, but
also a link to where to get it on MS; tried to get it (via Firefox, my
preferred browser), and the website wouldn't play, so I got it via IE9,
and it ran the installer and said it wasn't appropriate for our machine.
(I think that's the same one as earlier; I didn't note the KB number
then.)

Apologies if this is all old news: I don't use IE myself much so have
not worried too much about it. I will say that my friend has a 32-bit 7
desktop machine on which IE11 is running quite happily.
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

Actors are fairly modest...A lot of us have quite a lot to be modest about. -
Simon Greenall (voice of Aleksandr the "Simples!" Meerkat), RT 11-17 Dec 2010

J. P. Gilliver (John) wrote:
Trying to upgrade IE9 on my friend's laptop. (Windows 7, 64-bit, SP1.)

When trying to install IE11 as part of the normal Windows Update
process, it gets some way through, then crashes with error 9C57 (no not
9C59). When googling etc. that, we found the suggestion - and link to
the relevant place on Microsoft - to download the full installer, and
try that. Which we did. It starts, it says downloading and then
installing some updates, then stops and says we need certain further
updates, which presumably it can't fetch for itself. At that point, we
only have two buttons: Cancel and get updates. if we choose get updates,
we are taken - in IE - to a page on Microsoft, which lists six
"prerequisite" updates for IE11, and 3 optional ones. When we select the
appropriate (i. e. 64 bit) versions of each of those, an installer
starts, thinks for a while, then for five of the six and all of the
three, says we already have them installed; for the remaining one (which
I think was the fourth on that page), an installer started, then said
that update is inappropriate for your machine, or something like that.
(I think that one was KB2670838.)

We tried the same for IE10, thinking that might be less of a shock from
IE9. Obviously we couldn't get it as part of normal Windows updates
(though I have a feeling that we got similar problems when IE10 _was_
the latest, hence my friend still being on IE9), and obviously the full
installer wasn't available from Microsoft - if you go to it, from a link
we found (and I also tried just changing 10 to 11 in the link to the
full installer for 11), the MS website redirects you to the 11 one. So
we got it from oldversion.com; it seemed to be some sort of preview
version, but never mind. Anyway, it behaved much the same, though the
page at MS we got directed to listing the KBs we needed was still headed
IE10, and only listed three of them; we tried them, and got similar
results - two of them it said we already had, the third said wasn't
appropriate for our machine.

We found huge (~3M) log files in C:\Windows; we deleted the ones for 10
and 11, and tried the 10 again, and now a 4 kB "IE10_main.log" has
appeared; the second-last line in that say ERROR: Error installing
prerequisite file (C:\Windows\TEMP\IE1c8BA.tmp\KB2670838_amd64.CAB):
0x800b0100 (214820480).

I then searched for that KB number, found various moans about it, but
also a link to where to get it on MS; tried to get it (via Firefox, my
preferred browser), and the website wouldn't play, so I got it via IE9,
and it ran the installer and said it wasn't appropriate for our machine.
(I think that's the same one as earlier; I didn't note the KB number then.)

Apologies if this is all old news: I don't use IE myself much so have
not worried too much about it. I will say that my friend has a 32-bit 7
desktop machine on which IE11 is running quite happily.

KB2670838

http://www.microsoft.com/en-us/downl....aspx?id=36805

"The Platform Update for Windows 7 enables improved features
and performance on Windows 7 SP1 and Windows Server 2008 R2 SP1.

It includes updates to the following components:

Direct2D, DirectWrite, Direct3D, Windows Imaging Component (WIC),
Windows Advanced Rasterization Platform (WARP),
Windows Animation Manager (WAM), XPS Document API ,
the H.264 Video Decoder and the JPEG XR Codec."

http://windows.microsoft.com/en-US/w...ror-0x800b0100

"If you receive Windows Update error 0x800b0100 or 800b0100,
it means that a file needed by Windows Update is damaged or missing."

They mention DISM in that article, and the Windows 7 closest
equivalent I know of, is "SURCheck".

"Surcheck
This tool is updated regularly, we recommend
that you always download the latest version."

https://support.microsoft.com/en-us/kb/947821

"Logging
The System Update Readiness Tool creates a log file that captures
any issues that the tool found or fixed. The log file is located he

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
"

HTH,
Paul

In message , Paul
writes:
J. P. Gilliver (John) wrote:
Trying to upgrade IE9 on my friend's laptop. (Windows 7, 64-bit, SP1.)
When trying to install IE11 as part of the normal Windows Update
process, it gets some way through, then crashes with error 9C57 (no
not 9C59). When googling etc. that, we found the suggestion - and
link to the relevant place on Microsoft - to download the full
installer, and try that. Which we did. It starts, it says downloading
and then installing some updates, then stops and says we need certain
further updates, which presumably it can't fetch for itself. At that
point, we only have two buttons: Cancel and get updates. if we choose
get updates, we are taken - in IE - to a page on Microsoft, which
lists six "prerequisite" updates for IE11, and 3 optional ones. When
we select the appropriate (i. e. 64 bit) versions of each of those,
an installer starts, thinks for a while, then for five of the six and
all of the three, says we already have them installed; for the
[]
KB2670838

http://www.microsoft.com/en-us/downl....aspx?id=36805

"The Platform Update for Windows 7 enables improved features
and performance on Windows 7 SP1 and Windows Server 2008 R2 SP1.

It includes updates to the following components:

Direct2D, DirectWrite, Direct3D, Windows Imaging Component (WIC),
Windows Advanced Rasterization Platform (WARP),
Windows Animation Manager (WAM), XPS Document API ,
the H.264 Video Decoder and the JPEG XR Codec."

Nearly all of which are at least partially to do with the screen, which
my friend does not use - but he wants IE11, the upgrade to (or full
install of) which apparently thinks it needs that KB. But the KB when
installation of it on its own says not appropriate for your machine, or
something like that.

http://windows.microsoft.com/en-US/w...ror-0x800b0100

"If you receive Windows Update error 0x800b0100 or 800b0100,
it means that a file needed by Windows Update is damaged or missing."

That would agree with the message it popped up (which didn't tell us
_which_ files were missing, it just said go to a page, which listed 6+3,
with links to download them; when I did, they all but one said we
already had them, the other saying it didn't suit our machine).

They mention DISM in that article, and the Windows 7 closest
equivalent I know of, is "SURCheck".

"Surcheck
This tool is updated regularly, we recommend
that you always download the latest version."

https://support.microsoft.com/en-us/kb/947821

"Logging
The System Update Readiness Tool creates a log file that captures
any issues that the tool found or fixed. The log file is located he

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
"

HTH,
Paul

Hmm, I should have said in the original article, that some of the posts
on the subject (problems getting IE11 to install, anyway), did talk
about logs - and post long screeds from logs, to a level that's
_probably_ over my head.

Surely (not getting at you Paul, more at Microsoft), the problem of ...

o IE11 _upgrader_ crashes with 9C57
o IE22 _installer_ stops saying you need certain things to have been
done beforehand
o when you try to install those things, either they say you already have
them, or they aren't relevant to your machine

.... isn't too hard to understand, and really shouldn't require vast
messings about with analysis tools, log files and so on?

As my friend says, the vast majority of people wouldn't even have gone
as far as we have; as I replied, they'd just buy a new computer. (Which,
according to several posters, would/will be a Mac.)
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

Can a blue man sing the whites?

J. P. Gilliver (John) wrote:
In message , Paul writes:
J. P. Gilliver (John) wrote:
Trying to upgrade IE9 on my friend's laptop. (Windows 7, 64-bit, SP1.)
When trying to install IE11 as part of the normal Windows Update
process, it gets some way through, then crashes with error 9C57 (no
not 9C59). When googling etc. that, we found the suggestion - and
link to the relevant place on Microsoft - to download the full
installer, and try that. Which we did. It starts, it says
downloading and then installing some updates, then stops and says we
need certain further updates, which presumably it can't fetch for
itself. At that point, we only have two buttons: Cancel and get
updates. if we choose get updates, we are taken - in IE - to a page
on Microsoft, which lists six "prerequisite" updates for IE11, and 3
optional ones. When we select the appropriate (i. e. 64 bit)
versions of each of those, an installer starts, thinks for a while,
then for five of the six and all of the three, says we already have
them installed; for the
[]
KB2670838

http://www.microsoft.com/en-us/downl....aspx?id=36805

"The Platform Update for Windows 7 enables improved features
and performance on Windows 7 SP1 and Windows Server 2008 R2 SP1.

It includes updates to the following components:

Direct2D, DirectWrite, Direct3D, Windows Imaging Component (WIC),
Windows Advanced Rasterization Platform (WARP),
Windows Animation Manager (WAM), XPS Document API ,
the H.264 Video Decoder and the JPEG XR Codec."

Nearly all of which are at least partially to do with the screen, which
my friend does not use - but he wants IE11, the upgrade to (or full
install of) which apparently thinks it needs that KB. But the KB when
installation of it on its own says not appropriate for your machine, or
something like that.

http://windows.microsoft.com/en-US/w...ror-0x800b0100


"If you receive Windows Update error 0x800b0100 or 800b0100,
it means that a file needed by Windows Update is damaged or missing."

That would agree with the message it popped up (which didn't tell us
_which_ files were missing, it just said go to a page, which listed 6+3,
with links to download them; when I did, they all but one said we
already had them, the other saying it didn't suit our machine).

They mention DISM in that article, and the Windows 7 closest
equivalent I know of, is "SURCheck".

"Surcheck
This tool is updated regularly, we recommend
that you always download the latest version."

https://support.microsoft.com/en-us/kb/947821

"Logging
The System Update Readiness Tool creates a log file that captures
any issues that the tool found or fixed. The log file is located he

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
"

HTH,
Paul

Hmm, I should have said in the original article, that some of the posts
on the subject (problems getting IE11 to install, anyway), did talk
about logs - and post long screeds from logs, to a level that's
_probably_ over my head.

Surely (not getting at you Paul, more at Microsoft), the problem of ...

o IE11 _upgrader_ crashes with 9C57
o IE22 _installer_ stops saying you need certain things to have been
done beforehand
o when you try to install those things, either they say you already have
them, or they aren't relevant to your machine

... isn't too hard to understand, and really shouldn't require vast
messings about with analysis tools, log files and so on?

As my friend says, the vast majority of people wouldn't even have gone
as far as we have; as I replied, they'd just buy a new computer. (Which,
according to several posters, would/will be a Mac.)

I actually experimented with one of the Internet Explorer installers.

The weird part, was you were told it was a "standalone" installer.
Yet, when you start it running, it starts doing updates. And...
it won't tell you what updates it is installing.

I think as part of my experiment, I patched a Windows 7 machine
"up-to-date", including all the security updates (not '583 GWX
and its ilk), plus put in the optional ones, like certificate
updates, anything that could possibly have a bearing on Internet
Explorer.

And when the installer was started again, it *still* downloaded stuff.
I haven't a clue what update I could still be missing. The difference
on the second attempt, is it didn't update for very long. Whereas
previously, it had "gone off to infinity" on its mission to update.

This isn't a very good design concept, of turning IE into
an instance of Windows Update. I would have been much happier
if it said "you must install KB123, KB456, KB789, before this
package will install". That would be the adult way to do it.

Paul

In message , Paul
writes:
J. P. Gilliver (John) wrote:
[]
Hmm, I should have said in the original article, that some of the
(post)
posts on the subject (problems getting IE11 to install, anyway), did
talk about logs - and post long screeds from logs, to a level that's
_probably_ over my head.
Surely (not getting at you Paul, more at Microsoft), the problem of
...
o IE11 _upgrader_ crashes with 9C57
o IE22 _installer_ stops saying you need certain things to have been
done beforehand
o when you try to install those things, either they say you already
have them, or they aren't relevant to your machine
... isn't too hard to understand, and really shouldn't require vast
messings about with analysis tools, log files and so on?
[]
I actually experimented with one of the Internet Explorer installers.

The weird part, was you were told it was a "standalone" installer.
Yet, when you start it running, it starts doing updates. And...
it won't tell you what updates it is installing.
[]
On at least one of my attempts to run it, the "downloading" then
"installing" stages seemed to happen in a blink - if I hadn't been
watching I could easily not have seen them. But - after that - it still
(_subsequently_) stopped with the message that some things needed to
have been done first, with only that link to that webpage listing them
(which didn't indicate that that's what it was: it was just a button
labelled "get updates" or similar).

This isn't a very good design concept, of turning IE into
an instance of Windows Update. I would have been much happier
if it said "you must install KB123, KB456, KB789, before this
package will install". That would be the adult way to do it.

Paul

Indeed. Unlike many people, I think there _is_ some good inside
Microsoft, but certainly anything to do with IE has always seemed to me
to be part of the side of them that I don't like - not just the "we want
to take over your computer", which would be bad enough (though I'm not
as paranoid as some), but "we know better than you" (which I find
insulting - even though it may be true).

Um. Back to the problem: any thoughts on how I should proceed (preferably _not_
involving the running of analysis tools and the combing of huge logs, but if
that's unavoidable, instructions that this bear of little brain can follow)?
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

Advertising is legalized lying. - H.G. Wells

J. P. Gilliver (John) wrote:
Trying to upgrade IE9 on my friend's laptop. (Windows 7, 64-bit, SP1.)

When trying to install IE11 as part of the normal Windows Update
process, it gets some way through, then crashes with error 9C57 (no not
9C59). When googling etc. that, we found the suggestion - and link to
the relevant place on Microsoft - to download the full installer, and
try that. Which we did. It starts, it says downloading and then
installing some updates, then stops and says we need certain further
updates, which presumably it can't fetch for itself. At that point, we
only have two buttons: Cancel and get updates. if we choose get updates,
we are taken - in IE - to a page on Microsoft, which lists six
"prerequisite" updates for IE11, and 3 optional ones. When we select the
appropriate (i. e. 64 bit) versions of each of those, an installer
starts, thinks for a while, then for five of the six and all of the
three, says we already have them installed; for the remaining one (which
I think was the fourth on that page), an installer started, then said
that update is inappropriate for your machine, or something like that.
(I think that one was KB2670838.)

We tried the same for IE10, thinking that might be less of a shock from
IE9. Obviously we couldn't get it as part of normal Windows updates
(though I have a feeling that we got similar problems when IE10 _was_
the latest, hence my friend still being on IE9), and obviously the full
installer wasn't available from Microsoft - if you go to it, from a link
we found (and I also tried just changing 10 to 11 in the link to the
full installer for 11), the MS website redirects you to the 11 one. So
we got it from oldversion.com; it seemed to be some sort of preview
version, but never mind. Anyway, it behaved much the same, though the
page at MS we got directed to listing the KBs we needed was still headed
IE10, and only listed three of them; we tried them, and got similar
results - two of them it said we already had, the third said wasn't
appropriate for our machine.

We found huge (~3M) log files in C:\Windows; we deleted the ones for 10
and 11, and tried the 10 again, and now a 4 kB "IE10_main.log" has
appeared; the second-last line in that say ERROR: Error installing
prerequisite file (C:\Windows\TEMP\IE1c8BA.tmp\KB2670838_amd64.CAB):
0x800b0100 (214820480).

I then searched for that KB number, found various moans about it, but
also a link to where to get it on MS; tried to get it (via Firefox, my
preferred browser), and the website wouldn't play, so I got it via IE9,
and it ran the installer and said it wasn't appropriate for our machine.
(I think that's the same one as earlier; I didn't note the KB number then.)

Apologies if this is all old news: I don't use IE myself much so have
not worried too much about it. I will say that my friend has a 32-bit 7
desktop machine on which IE11 is running quite happily.

Someone has an example of their log here.

http://answers.microsoft.com/en-us/i...d8810b3?auth=1

And their complaint is, the install process claims to succeed,
and yet they end up running IE9 after it's finished.

Your 0x800b0100 error, the response here is "Run SURCheck".

http://windows.microsoft.com/en-us/w...#1TC=windows-7

Since you know the KB number, you also have the option
of trying to install that one manually.

https://support.microsoft.com/en-us/kb/2670838

It's possible the installation method will be
different with the standalone installer from that page.
It won't use DISM. There's some other tool that
does the processing of standalone security updates.

After doing the updates, you should be looking in Windows
Update (History) to see which ones are succeeding or failing.
It's always possible for Windows Update to be "jammed" on
a dependency, and that is at the root of the 2670838 failure.
It isn't 2670838 failing, it's that Windows Update state isn't
completely healthy.

Paul