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#1
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Computer taking too long to connect to the Internet:
I have a Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, Avast Professional, Windows Defender and Windows firewall. (1) TB HD Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz Ram 12.0 GB System type : 64-bit operating system I also have I have a Dell Dimension 8200 with XP, SP3, with Spywareblaster, Avast, Malwarebytes and Windows firewall. Seagate Barracuda 7200 160 Gb HD Intel (R) Pentium (R) 4 CPU 1.80 GHz Ram 1.79 GHz, 1.00 GB of RAM System type : 32-bit operating system and (external hard drives) Seagate Backup Plus 1(TB) 2.5 USB Portable HD WD BLACK SERIES WD2003FZEX 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive My immediate problem is with my Dell 8500 computer Ethernet in that it's having problems logging on. I usually don't have any problem but lately it just cycles and never logs on and I have to go into troubleshooting and make two scans before it finally logs on. The first time this happened I thought it was because I hadn't powered off the computer but now it happens even if I power the computer off. So I'm wondering if I'm infected with something or do I need to change some settings? Thanks, Robert |
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#2
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Computer taking too long to connect to the Internet:
Hello Paul,
I'm typing this on the 8200 As far as the 8500, Unfortunately, I can't run any of your tests you provided at this time. What's happening is that when I power up the Ethernet isn't connecting. I thought this might also be related to one time where I wanted to re-start it and the 'log-off sound' hadn't closed and I forced it closed. The troubleshooting I spoke of is a feature of the Ethernet connection. It happened again as I described above tonight but I finally connected but FF wasn't responding. So I opted to restart computer to hopefully clear it and that was a good 20 minutes ago and it still hasn't logged off, just keeps cycling in a loop. So what do I do? Just wait it out and eventually it'll restart? If I need to replace the HD didn't we set up the backup HD to serve also as a replacement HD should I need it? Thanks, Robert |
#3
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Computer taking too long to connect to the Internet:
Mark Twain wrote:
Hello Paul, I'm typing this on the 8200 As far as the 8500, Unfortunately, I can't run any of your tests you provided at this time. What's happening is that when I power up the Ethernet isn't connecting. I thought this might also be related to one time where I wanted to re-start it and the 'log-off sound' hadn't closed and I forced it closed. The troubleshooting I spoke of is a feature of the Ethernet connection. It happened again as I described above tonight but I finally connected but FF wasn't responding. So I opted to restart computer to hopefully clear it and that was a good 20 minutes ago and it still hasn't logged off, just keeps cycling in a loop. So what do I do? Just wait it out and eventually it'll restart? If I need to replace the HD didn't we set up the backup HD to serve also as a replacement HD should I need it? Thanks, Robert Does control-alt-delete work on the 8500 now stuck in the cycling loop ? And it's not clear from your description, what screens are presented while cycling. Does the BIOS screen show at all (implying it is restarting) ? If the OS is not able to quit, what screens show up ? Does Task Manager say some program will not quit ? Or is the OS non-responsive completely ? ******* As for the backup drive being a substitute for the current C: drive, you should be able to connect that backup drive via the USB cable, to the 8200, and see what partitions are visible on it. Later, when you are finished with the drive, remember to use the "Safely Remove" before unplugging the USB cable, then power off the external drive (if it has a power switch). If the external USB drive has "System Reserved" and it has a C: type partition (pagefile and hiberfile evident at the root level, a Windows folder and so on), then you can assume that's how you set it up. I don't keep notes here, on what is on each of your hard drives :-) I remember having this discussion with you, but you hold all the details. And a quick look at the drive, before removing the drive and putting it in the 8500, should tell you what you need to know. If I saw this in Disk Management USB drive +-----+------------------------------------------+ | MBR | Backups | +-----+------------------------------------------+ then that drive is not going to boot. If instead, the drive contents were... USB drive +-----+------------------+------+----------------+ | MBR | System Reserved | Win7 | Backups | +-----+------------------+------+----------------+ then yes, that should be ready to go. Assuming the Win7 was cloned from your original 8500 hard disk. You would pull the drive from the USB enclosure, and install it inside the 8500, in place of the other drive if you want. I would use the backup drive standalone for the first boot, just so you can verify all is well with it. And with the rest of the 8500 hardware. If it's still "looping and acting crazy", then some other hardware problem is present in the 8500... And if the 8500 is not responding to control-alt-delete, then yes, eventually you're going to have to power it off via the button on the front. But that is the option of last resort. I've only had to do that once or twice in the last five years. I consider the hardware to have "defeated me", if I have to resort to that :-) Paul |
#4
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Computer taking too long to connect to the Internet:
When it was attempting to power off the 8500 it was a blank screen and the OS unresponsive. The ctrl-alt-del didn't work so I had to power it off. I should have noted which screen this was taking place on. Its the Desktop. It seems to start normally and then once on the desktop is when the Ethernet logon starts the cycling but today it came up normally after I recovered from powering off. It gave me (3) choices to re-start the computer because it had not powered off normally and I selected normal start-up. I'm thinking this also may have been caused by me leaving the computer on unattended for the most part all night a few times. Is that possible? I ran the Event Viewer three times because it said it did not install properly each time and still hasn't left a desktop icon: http://i62.tinypic.com/jp9df6.jpg http://i57.tinypic.com/2wdr6dx.jpg http://i61.tinypic.com/2sb937m.jpg Here's the External HD: http://i60.tinypic.com/2ilzl9d.jpg http://i58.tinypic.com/28bbgiw.jpg Does like I can use it as a replacement HD or how do I use Disk Management for the backup HD? Thanks, Robert |
#5
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Computer taking too long to connect to the Internet:
My mistake, The first images were from HD-Tune
not Event Viewer. I did check Event Viewer though and it had allot of errors and alerts. So I went to your other link: http://www.howtogeek.com/howto/32523...ader-problems/ but I don't have a Windows 7 install disc just the Recovery Disk we made and a Drivers and Documentation disk that came with the Dell which contains Device drivers, Setup Guide, Users Guide, Dell Display Manager. That's all. Compared to that my Dell 8200 came with extensive documentation and disks. I guess my main concern here is that it's taking too long for the Ethernet to connect once on the desktop and recently hasn't been without intervention by myself, clicking on the troubleshooting. Remember I mentioned previously during one of our sessions you had me uncheck a setting where before to connect I had to always go through troubleshooting to connect and since unchecking it I connected without troubleshooting which I should be able to anyways. Robert |
#6
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Computer taking too long to connect to the Internet:
Mark Twain wrote:
snip I guess my main concern here is that it's taking too long for the Ethernet to connect once on the desktop and recently hasn't been without intervention by myself, clicking on the troubleshooting. Remember I mentioned previously during one of our sessions you had me uncheck a setting where before to connect I had to always go through troubleshooting to connect and since unchecking it I connected without troubleshooting which I should be able to anyways. The troubleshooter stuff is covered here, and I expect you've been using this to get the LAN to work. http://windows.microsoft.com/en-US/w...r-in-Windows-7 But before going any further, I'd want to make sure of the symptoms first. Does the network icon appear in the right hand corner immediately at startup ? Is there a notification that there is a problem with the Windows Firewall ? Would this have something to do with your AV software ? Any recent changes there ? There's a bug in WinXP, where any time a .NET security update comes in, the ngen step is missing, and it causes the Windows Firewall (and the network icon) to be slow to appear. That bug doesn't exist on Win7. There is a script to reset a TCP/IP stack, but there is no reason to be waving that about. And that code should be in the Troubleshooter anyway. Having it as a separate script, would be no different than using the Troubleshooter. You can make a new network connection, in the network connections control panel, but again, I don't want to mess up your machine by suggesting stuff like that. That would effectively restore the protocol stack, which is a tiny step more than a troubleshooter might do. And again, without symptoms or error messages (Event Viewer), that could make things worse rather than better. And there's a difference between seeing the network icon in the right hand corner (implying the general availability of networking), versus some small problem connecting within a browser (like to your Hotmail). In such a case, it could be a browser problem or a DNS problem, and not a "general" networking problem. That's why nailing down the symptoms first is important, and the more evidence (error messages) the better. For example, say we spend all day messing up your networking stack, only to find it's something else entirely that is at fault. I don't mind wasting the time, but I do mind making a big mess for somebody... Paul |
#7
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Computer taking too long to connect to the Internet:
Hi Paul,
As I said the troubleshooting is part of the Ethernet link located on the System Tray, lower right hand corner. At startup sometimes there's an orange ball replaced by the Ethernet icon and a blue circle in the lower right that cycles There is no notification of any problems with Windows Firewall or AV software. I update the Anti-virus programs on both the 8500 and 8200 on a regular basis and run scans. I agree with everything your saying and better to take this in small steps to see if it continues to happen and what are the signs so we can discover the causes. Typically, it takes several minutes to logon the Ethernet and several more minutes to load all the programs and this is on a good day. What raised my concern was this was taking twice as long and the last couple of days it wasn't connecting with the Ethernet at all until I went into troubleshooting and the episode last night where it failed to restart. I will keep you posted. btw, was my external HD alright to use as a backup? Thanks, Robert |
#8
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Computer taking too long to connect to the Internet:
I should have stated that to open up the trouble
shooting I click the Ethernet link and it gives me the option to Troubleshoot. R |
#9
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Computer taking too long to connect to the Internet:
Mark Twain wrote:
Hi Paul, As I said the troubleshooting is part of the Ethernet link located on the System Tray, lower right hand corner. At startup sometimes there's an orange ball replaced by the Ethernet icon and a blue circle in the lower right that cycles There is no notification of any problems with Windows Firewall or AV software. I update the Anti-virus programs on both the 8500 and 8200 on a regular basis and run scans. I agree with everything your saying and better to take this in small steps to see if it continues to happen and what are the signs so we can discover the causes. Typically, it takes several minutes to logon the Ethernet and several more minutes to load all the programs and this is on a good day. What raised my concern was this was taking twice as long and the last couple of days it wasn't connecting with the Ethernet at all until I went into troubleshooting and the episode last night where it failed to restart. I will keep you posted. btw, was my external HD alright to use as a backup? Thanks, Robert Now, see, that "blue circle" you spotted is a key element. The blue circle observation helped me find this. Third party software seems to be playing a part (and not malware for a change). Have you added a new HP printer lately ? http://answers.microsoft.com/en-us/w...0587d92?auth=1 Paul |
#10
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Computer taking too long to connect to the Internet:
Hello Paul,
The description of the blue circle is identical to mine but its the Ethernet connecting that causes mine. For the last hour I have tried to connect via the Ethernet and all attempts have failed including trouble shooting which I do by right clicking the Ethernet icon and it give me the following options: Troubleshoot Problems Open Network and Sharing Center When restarting it continues to give me this message: waiting for Explorer.exe playing logoff sound,... I tried canceling it but to no affect and had to force it closed each time. Maybe that is where the problem lies or part of it although last night it closed normally. I then thought of going into the Administrator's Account and do a System Restore. It only gave me one shot at it which was whenever I restarted the computer because the OS was unresponsive after that although I could pull up Task Manager. The attempt failed because of a unspecified error (0xc0000022) I then tried again but with a different date: http://i58.tinypic.com/1e7190.jpg After the last attempt I found that I was online in the Admin Account so I was able to write this but don't know whats going to happen when I try to go to the User Account. Robert |
#11
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Computer taking too long to connect to the Internet:
Luckily, I was able to just switch Users
and didn't have to log off which I'm a bit leary of doing just now. Its taken nearly 2 hours to get online and post this! Whew! So I'm leaving the 8500 on. 'Something' is definitely wrong,....I should be able to log on without any hassle whatsoever, and I should have been able to do a System Restore. Thoughts/Suggestions,.? Robert |
#12
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Computer taking too long to connect to the Internet:
Mark Twain wrote:
Luckily, I was able to just switch Users and didn't have to log off which I'm a bit leary of doing just now. Its taken nearly 2 hours to get online and post this! Whew! So I'm leaving the 8500 on. 'Something' is definitely wrong,....I should be able to log on without any hassle whatsoever, and I should have been able to do a System Restore. Thoughts/Suggestions,.? Robert Innocent effects that strike in two places ? Not likely. Is your antivirus still functional ? Can you do an update on the antivirus - does it get to the network (i.e. when the network is eventually available) ? I would think a little MBAM (on demand scanner) would be a good idea at this point. That's the free version that does a scan while Windows is running. I don't think "something broke". There's got to be more to this than a single normal failure. You could make a Kaspersky CD using the 8200, and boot the 8500 with the newly made CD and see what it uncovers. The file here is listed as 375MB, and you take that file into a CD burner program, and convert the ISO9660 file into a bootable CD. http://support.kaspersky.com/8092 You don't need to update the database, for a quick first pass. You need to tick boxes in the interface to select partitions to scan. On a computer with a single OS drive, it will probably get the drive letters right. It's when multiple disks with different OSes are present, that the letters it uses for the partitions are all mixed up. I think MBAM would be a better tool for this, but the thing is, you have plenty of experience with how hard it is to get it running. Whereas the Kaspersky CD, should work every time. If does an offline scan, and Windows is not running when the Kaspersky CD is booted. If it finds any suspicious files, it will prepare a report. Paul |
#13
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Computer taking too long to connect to the Internet:
Yes, My Avast Professional is running and I just updated all the anti-virus/malware programs. Having taken 2 hours to get to this point you can understand why I'm not thrilled with having to logoff to run the Kaspersky CD boot. Robert |
#14
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Computer taking too long to connect to the Internet:
Mark Twain wrote:
Yes, My Avast Professional is running and I just updated all the anti-virus/malware programs. Having taken 2 hours to get to this point you can understand why I'm not thrilled with having to logoff to run the Kaspersky CD boot. Robert Then MBAM it is. You can use that while Windows is running. Orange download button... https://www.malwarebytes.org/ mbam-setup-2.2.0.1024.exe 22,908,888 bytes I presume it'll do the usual thing, of downloading definition updates. Paul |
#15
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Computer taking too long to connect to the Internet:
On Sunday, October 18, 2015 at 11:21:05 PM UTC-7, Paul wrote:
Mark Twain wrote: Yes, My Avast Professional is running and I just updated all the anti-virus/malware programs. Having taken 2 hours to get to this point you can understand why I'm not thrilled with having to logoff to run the Kaspersky CD boot. Robert Then MBAM it is. You can use that while Windows is running. Orange download button... https://www.malwarebytes.org/ mbam-setup-2.2.0.1024.exe 22,908,888 bytes I presume it'll do the usual thing, of downloading definition updates. Paul But I already have Malwarebtyes on my systems Robert |
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