If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Service named "Help and Support" not running
Hi, I can't manage to find the name of the service to run Help and Support. I'm using Windows XP. Thanks, Sylvia |
Ads |
#2
|
|||
|
|||
Service named "Help and Support" not running
Sylvia DG wrote:
Hi, I can't manage to find the name of the service to run Help and Support. I'm using Windows XP. Thanks, Sylvia It's not clear what you are looking for (or why) or where you have looked. - Do you mean that "Help and Support" isn't listed when you open services.msc? - Do you mean that you can't find helpsvc.exe? - Do you mean that you can't find - Do you mean that you can't find pchsvc.dll? The exe and dll files associated with the Help and Support service should be in %WINDIR%\PCHealth\HelpCtr\Binaries -- Lem Apollo 11 - 40 years ago: http://www.nasa.gov/mission_pages/ap...0th/index.html |
#3
|
|||
|
|||
Service named "Help and Support" not running
On Oct 15, 4:46*pm, Sylvia DG
wrote: Hi, I can't manage to find the name of the service to run Help and Support. I'm using Windows XP. Thanks, Sylvia If you are getting a message that the H&S service is not running: Open the Services applet by clicking Start, Run and in the box enter: %SystemRoot%\system32\services.msc /s Click OK. Look for the Help and Support service. If it is not running, start it. If it is missing, tell us which registry cleaner you used. Also describe as exactly as you can what you are trying to do and what you see that you think is not right. |
#4
|
|||
|
|||
Service named "Help and Support" not running
I'm sorry my message was not clear. I can't open Help and Support and it's not listed in the Services. I used ccleaner. Thanks again, Sylvia |
#5
|
|||
|
|||
Service named "Help and Support" not running
Sylvia DG wrote:
I'm sorry my message was not clear. I can't open Help and Support and it's not listed in the Services. I used ccleaner. Thanks again, Sylvia If you used Ccleaner to "clean" the registry (which you shouldn't have done) and you at least followed Ccleaner's "strong recommendation" to backup the registry first, then use the backup to restore the registry: http://docs.piriform.com/ccleaner/tr...e-run-ccleaner If you didn't back up the registry, use System Restore to go back to a point before you used Ccleaner. If you were so unfortunate as to have (a) used Ccleaner to "clean" the registry, (b) not used the Ccleaner option to backup the registry, *and* (c) used Ccleaner to remove your System Restore points, then you can try the following, but there are no guarantees and who knows what else you may have damaged. You may have to do a repair reinstall of Windows: http://michaelstevenstech.com/XPrepairinstall.htm Create a System Restore point before doing the following. Open Regedit by going to Start Run type "regedit" (without quotes) click OK Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\Cu rrentVersion\Svchost In the right pane, you should see a list of values, one of which should be "netsvcs". There will be a long list of items under the "Data" column for this value, so you probably won't be able to see them all. Right click on netsvcs and select "Modify" (be very careful here). Scroll through the list of values and confirm that "helpsvc" is there. If it is not there, click in the blank space at the bottom of the list (otherwise you may end up deleting all of the other data) and type "helpsvc" (without quotes) and click OK. If helpsvc is already in the list, just click "Cancel". Now navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\helpsvc\Parameters In the right pane, you should see a value named "ServiceDll". Make sure that the Data for this Value is "%WINDIR%\PCHealth\HelpCtr\Binaries\pchsvc.dll " (without quotes). [Using Windows Explorer, confirm that %WINDIR%\PCHealth\HelpCtr\Binaries\pchsvc.dll actually exists] Note that HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\helpsvc includes many more entries than the one described above. If the entire helpsvc key is missing, you probably should do a repair install. -- Lem Apollo 11 - 40 years ago: http://www.nasa.gov/mission_pages/ap...0th/index.html |
#6
|
|||
|
|||
Service named "Help and Support" not running
On Oct 16, 12:02*pm, Sylvia DG
wrote: I'm sorry my message was not clear. I can't open Help and Support and it's not listed in the Services. I used ccleaner. Thanks again, Sylvia Why did I know that... But that's okay and easy to fix. Here is a link that tells you how to start the service (we know you can'd do that part) and then how to add it back into the Services applet if it is missing - which is the part you need to do. http://windowsxp.mvps.org/helpsvc.htm |
#7
|
|||
|
|||
Service named "Help and Support" not running
Thank you both for your help. I tried Jose's suggestion first, and it worked like a charm (I had to reboot to see the changes though). Thank you again Sylvia |
Thread Tools | |
Display Modes | |
|
|