Service named "Help and Support" not running

Hi,
I can't manage to find the name of the service to run Help and Support.
I'm using Windows XP.
Thanks,
Sylvia

Sylvia DG wrote:
Hi,
I can't manage to find the name of the service to run Help and Support.
I'm using Windows XP.
Thanks,
Sylvia



It's not clear what you are looking for (or why) or where you have looked.

- Do you mean that "Help and Support" isn't listed when you open
services.msc?
- Do you mean that you can't find helpsvc.exe?
- Do you mean that you can't find
- Do you mean that you can't find pchsvc.dll?

The exe and dll files associated with the Help and Support service
should be in %WINDIR%\PCHealth\HelpCtr\Binaries
--
Lem

Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/ap...0th/index.html

On Oct 15, 4:46*pm, Sylvia DG
wrote:
Hi,
I can't manage to find the name of the service to run Help and Support.
I'm using Windows XP.
Thanks,
Sylvia

If you are getting a message that the H&S service is not running:

Open the Services applet by clicking Start, Run and in the box enter:

%SystemRoot%\system32\services.msc /s

Click OK.

Look for the Help and Support service. If it is not running, start
it.

If it is missing, tell us which registry cleaner you used.

Also describe as exactly as you can what you are trying to do and what
you see that you think is not right.

I'm sorry my message was not clear.
I can't open Help and Support and it's not listed in the Services.
I used ccleaner.
Thanks again,
Sylvia

Sylvia DG wrote:
I'm sorry my message was not clear.
I can't open Help and Support and it's not listed in the Services.
I used ccleaner.
Thanks again,
Sylvia



If you used Ccleaner to "clean" the registry (which you shouldn't have
done) and you at least followed Ccleaner's "strong recommendation" to
backup the registry first, then use the backup to restore the registry:
http://docs.piriform.com/ccleaner/tr...e-run-ccleaner

If you didn't back up the registry, use System Restore to go back to a
point before you used Ccleaner.

If you were so unfortunate as to have (a) used Ccleaner to "clean" the
registry, (b) not used the Ccleaner option to backup the registry, *and*
(c) used Ccleaner to remove your System Restore points, then you can try
the following, but there are no guarantees and who knows what else you
may have damaged. You may have to do a repair reinstall of Windows:
http://michaelstevenstech.com/XPrepairinstall.htm

Create a System Restore point before doing the following.

Open Regedit by going to Start Run type "regedit" (without quotes)
click OK

Navigate to
HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\Cu rrentVersion\Svchost

In the right pane, you should see a list of values, one of which should
be "netsvcs". There will be a long list of items under the "Data" column
for this value, so you probably won't be able to see them all. Right
click on netsvcs and select "Modify" (be very careful here). Scroll
through the list of values and confirm that "helpsvc" is there. If it is
not there, click in the blank space at the bottom of the list (otherwise
you may end up deleting all of the other data) and type "helpsvc"
(without quotes) and click OK. If helpsvc is already in the list, just
click "Cancel".

Now navigate to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\helpsvc\Parameters

In the right pane, you should see a value named "ServiceDll". Make sure
that the Data for this Value is
"%WINDIR%\PCHealth\HelpCtr\Binaries\pchsvc.dll " (without quotes).

[Using Windows Explorer, confirm that
%WINDIR%\PCHealth\HelpCtr\Binaries\pchsvc.dll actually exists]

Note that HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\helpsvc
includes many more entries than the one described above. If the entire
helpsvc key is missing, you probably should do a repair install.


--
Lem

Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/ap...0th/index.html

On Oct 16, 12:02*pm, Sylvia DG
wrote:
I'm sorry my message was not clear.
I can't open Help and Support and it's not listed in the Services.
I used ccleaner.
Thanks again,
Sylvia

Why did I know that... But that's okay and easy to fix.

Here is a link that tells you how to start the service (we know you
can'd do that part) and then how to add it back into the Services
applet if it is missing - which is the part you need to do.

http://windowsxp.mvps.org/helpsvc.htm

Thank you both for your help.
I tried Jose's suggestion first, and it worked like a charm (I had to
reboot to see the changes though).
Thank you again
Sylvia