Trusteer Rapport problems [OT in uk.d-i-y]

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. ;-)

Tim

In article 1753623077384101365.530530timdownie2003-
, timdownie2003
@nospampleaseyahoo.co.uk says...

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. ;-)

Tim

+1

--

Phil, London

On 3/4/2013 3:37 PM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

I suspect the only sure way would be to back up everything and reinstall
Windows.

--
Peter Taylor

On 04/03/2013 14:52, Tim+ wrote:
Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

Anyone else had similar problems? Have you managed to sort it? If so, how?

Sorry, no. But thanks for the warning. ;-)


An utter world of pain when I tried using it a couple of years back on a
Mac. Spent hours with bank and software support. Removed it.

Rob

"Roger Mills" wrote in message ...
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?


RBS foisted that crap on me a few years ago and I got so fed up with it
leaving randomly-named folders everywhere I removed it.
Maybe when you tried a system restore it screwed up the uninstall routine.
Try re-installing it then uninstalling again.

On 3/4/2013 6:37 AM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Try Advanced Uninstaller Pro http://www.advanceduninstaller.com/ (Free).
After the basic uninstall it searches the Registry and other places to
get rid of remnants. Don't know if it will fix the problem, but the
price is right.

On 04/03/2013 15:13, Dave-UK wrote:




RBS foisted that crap on me a few years ago and I got so fed up with it
leaving randomly-named folders everywhere I removed it.
Maybe when you tried a system restore it screwed up the uninstall routine.
Try re-installing it then uninstalling again.



Thanks - but unlikely. The restore attempt was my *final* act - it
wouldn't uninstall *before* that.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

On 04/03/2013 14:37, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

Try re-installing the program and then dropping to safe mode to remove it.

Hi, Roger.

I decided that enough was enough and that its nuisance value exceeded its
usefulness - so I tried to get rid of it.

Yes, I remember Rapport - and not fondly. :^{

One bank, BBVA Compass, provided that application free so I used it for
perhaps a year, about 5 years ago. It was intrusive and created hassles
with few benefits, so far as I could tell. As I recall, it took some effort
to remove it, but I don't recall the details. I don't miss it!

Part of the reason I don't remember how I got rid of it is that I've
upgraded my computer, both hardware and Windows - and Quicken - several
times since then and those migrations might have completed the removal
process for me.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP (2002-2010)
Windows Live Mail 2012 (Build 16.4.3505.0912) in Win8 Pro


"Roger Mills" wrote in message ...

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
--
Cheers,
Roger

On 04/03/2013 15:31, Mellowed wrote:
On 3/4/2013 6:37 AM, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so,
how?

TIA.
Try Advanced Uninstaller Pro http://www.advanceduninstaller.com/ (Free).
After the basic uninstall it searches the Registry and other places to
get rid of remnants. Don't know if it will fix the problem, but the
price is right.

I'll give it a go - thanks.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

HSBC are still pushing the stuff.
They also have an online advisor; Ask Olivia.
http://tinyurl.com/d7cm9w8
It's worth a try asking the lass how to uninstall it.

Ed

On 04/03/2013 14:37, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.

Thanks for the warning. I'd already decided I probably didn't need it
anyway.

Santander suggest I install it every time I log on. What's a good (i.e.
bad) Spanish phrase for telling them to go away?

And the rate of interest on their savings accounts is crap.

--
Peter

On 04/03/2013 18:26, Ed Cryer wrote:


HSBC are still pushing the stuff.
They also have an online advisor; Ask Olivia.
http://tinyurl.com/d7cm9w8
It's worth a try asking the lass how to uninstall it.

Ed


Thanks. I had a go but all she said was:

"I know you're asking about trusteer rapport, but I'm not sure of your
exact question. Please visit Trusteer Rapport for more information."

!!
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

On 04/03/13 14:37, Roger Mills wrote:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

I can say for sure it's a vile, useless resource hog.