griping: when A means B

Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T

T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T

Amen. ~6.67 years at an consulting desk (statistics and programming)
and I always considered my greatest skill as the ability to get to
the question they actually wanted answered vs. the question they
thought they wanted answered.

On 2020-05-06 14:45, Carl Kaufmann wrote:
T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T

Amen. ~6.67 years at an consulting desk (statistics and programming) and
I always considered my greatest skill as the ability to get to the
question they actually wanted answered vs. the question they thought
they wanted answered.

It is always interesting when they tell you their
"wireless" is not working and you know there is no
wireless at their facility.

In article , lid says...

Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T

My favourite, on asking them to enter a web address, after *finally*
getting them to start a browser:

"Which one is the 'W' key?"

--

Phil, London

On 2020-05-07 04:03, Philip Herlihy wrote:
In article , lid says...

Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T

My favourite, on asking them to enter a web address, after *finally*
getting them to start a browser:

"Which one is the 'W' key?"


On no!

And I shake my head at

Q. what browser are you using?

A. Google

On Wed, 6 May 2020 14:17:49 -0700, T wrote:

Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Obvious retort: Buy a bigger computer or go on a diet.

On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's: "No one can get on the Internet. We
are all down"

Translation: they could not print to a network printer.

It's a living

On 2020-05-22 8:30 p.m., T wrote:
On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's:Â* "No one can get on the Internet.Â* We
are all down"

Translation: they could not print to a network printer.

It's a living


Them: "I can't print! I think I've got a computer virus!"

Me: "Have you checked the cable?"

Them: "Of course I've checked the cable!".

I think you can see where this goes.

On 2020-05-22 21:26, Alan Baker wrote:
On 2020-05-22 8:30 p.m., T wrote:
On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's:Â* "No one can get on the Internet.Â* We
are all down"

Translation: they could not print to a network printer.

It's a living


Them: "I can't print! I think I've got a computer virus!"

Me: "Have you checked the cable?"

Them: "Of course I've checked the cable!".

I think you can see where this goes.

I had a "I've got a virus" one last week too.
Someone had hijacked her IE's home page and
default search engine. She can be forgiven
for that one. I put her on Brave Browser.

On 2020-05-22 10:02 p.m., T wrote:
On 2020-05-22 21:26, Alan Baker wrote:
On 2020-05-22 8:30 p.m., T wrote:
On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's:Â* "No one can get on the Internet.Â* We
are all down"

Translation: they could not print to a network printer.

It's a living


Them: "I can't print! I think I've got a computer virus!"

Me: "Have you checked the cable?"

Them: "Of course I've checked the cable!".

I think you can see where this goes.

I had a "I've got a virus" one last week too.
Someone had hijacked her IE's home page and
default search engine.Â* She can be forgiven
for that one.Â* I put her on Brave Browser.


This happened a lot more going back 15-20 years.

I was doing tech support for film and television production companies,
and the only good side of calls like that was that it meant I jumped in
my car...

....and billed for my travel. :-)

On 2020-05-22 22:41, Alan Baker wrote:
On 2020-05-22 10:02 p.m., T wrote:
On 2020-05-22 21:26, Alan Baker wrote:
On 2020-05-22 8:30 p.m., T wrote:
On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's:Â* "No one can get on the Internet.Â* We
are all down"

Translation: they could not print to a network printer.

It's a living


Them: "I can't print! I think I've got a computer virus!"

Me: "Have you checked the cable?"

Them: "Of course I've checked the cable!".

I think you can see where this goes.

I had a "I've got a virus" one last week too.
Someone had hijacked her IE's home page and
default search engine.Â* She can be forgiven
for that one.Â* I put her on Brave Browser.


This happened a lot more going back 15-20 years.

I was doing tech support for film and television production companies,
and the only good side of calls like that was that it meant I jumped in
my car...

...and billed for my travel. :-)

Awesome.

I had to teach myself not to speculate on the descriptions
I am given. 95% of the time they are not even close
and I wasted my time thinking about them.

My favorite question to them is "show me what is happening".
(on site or go to assist)

On 2020-05-22 11:59 p.m., T wrote:
On 2020-05-22 22:41, Alan Baker wrote:
On 2020-05-22 10:02 p.m., T wrote:
On 2020-05-22 21:26, Alan Baker wrote:
On 2020-05-22 8:30 p.m., T wrote:
On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's:Â* "No one can get on the Internet.Â* We
are all down"

Translation: they could not print to a network printer.

It's a living


Them: "I can't print! I think I've got a computer virus!"

Me: "Have you checked the cable?"

Them: "Of course I've checked the cable!".

I think you can see where this goes.

I had a "I've got a virus" one last week too.
Someone had hijacked her IE's home page and
default search engine.Â* She can be forgiven
for that one.Â* I put her on Brave Browser.


This happened a lot more going back 15-20 years.

I was doing tech support for film and television production companies,
and the only good side of calls like that was that it meant I jumped
in my car...

...and billed for my travel. :-)

Awesome.

I had to teach myself not to speculate on the descriptions
I am given. 95% of the time they are not even close
and I wasted my time thinking about them.

My favorite question to them is "show me what is happening".
(on site or go to assist)


"Ours is not to reason why. Ours is just to bill the guy."

I learned it early and learned it well.

:-)

On 2020-05-23 01:43, Alan Baker wrote:
On 2020-05-22 11:59 p.m., T wrote:
On 2020-05-22 22:41, Alan Baker wrote:
On 2020-05-22 10:02 p.m., T wrote:
On 2020-05-22 21:26, Alan Baker wrote:
On 2020-05-22 8:30 p.m., T wrote:
On 2020-05-06 14:17, T wrote:
Hi All,

Yesterday's decryption:

1) "I can't get into my computer."

Translation: eMail is not working


2) "My Apple ID is not working."

Translation: I forgot to write down my new
gmail password.

AAAAA HHHHH !!!!

It's a living.

-T


Yesterday's:Â* "No one can get on the Internet.Â* We
are all down"

Translation: they could not print to a network printer.

It's a living


Them: "I can't print! I think I've got a computer virus!"

Me: "Have you checked the cable?"

Them: "Of course I've checked the cable!".

I think you can see where this goes.

I had a "I've got a virus" one last week too.
Someone had hijacked her IE's home page and
default search engine.Â* She can be forgiven
for that one.Â* I put her on Brave Browser.


This happened a lot more going back 15-20 years.

I was doing tech support for film and television production
companies, and the only good side of calls like that was that it
meant I jumped in my car...

...and billed for my travel. :-)

Awesome.

I had to teach myself not to speculate on the descriptions
I am given. 95% of the time they are not even close
and I wasted my time thinking about them.

My favorite question to them is "show me what is happening".
(on site or go to assist)


"Ours is not to reason why. Ours is just to bill the guy."

I learned it early and learned it well.

:-)

I love it!