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#1
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Error when setting printing preferences
When I am using the internet and want to print, I hit the print button, go
into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
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#2
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Error when setting printing preferences
this is typically memory corruption within the application caused by the
print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#3
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Error when setting printing preferences
thanks Alan. I tried what you said but it's still saying the internet has
encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#4
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Error when setting printing preferences
there should be a user dump file at the time of the crash or an entry in
drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#5
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Error when setting printing preferences
Okay, I looked in the security log file and could not find anything that said
drwatson.log. Am I looking in the right place for it? You will have to excuse me, I am kind of a computer dummy about this kind of thing. "Alan Morris [MSFT]" wrote: there should be a user dump file at the time of the crash or an entry in drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#6
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Error when setting printing preferences
The instructions are complex for debugging the application. What print
driver are you using? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... Okay, I looked in the security log file and could not find anything that said drwatson.log. Am I looking in the right place for it? You will have to excuse me, I am kind of a computer dummy about this kind of thing. "Alan Morris [MSFT]" wrote: there should be a user dump file at the time of the crash or an entry in drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#7
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Error when setting printing preferences
I am not sure. How do I tell? Also, when I deleted my printer from the
computer, did that remove the driver too? If not, can you tell me how to remove the driver and I will try to delete the printer and driver and reinstall them. "Alan Morris [MSFT]" wrote: The instructions are complex for debugging the application. What print driver are you using? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... Okay, I looked in the security log file and could not find anything that said drwatson.log. Am I looking in the right place for it? You will have to excuse me, I am kind of a computer dummy about this kind of thing. "Alan Morris [MSFT]" wrote: there should be a user dump file at the time of the crash or an entry in drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#8
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Error when setting printing preferences
no the driver is still installed after deleting the printer.
You never mentioned what the driver is but if you have an uninstall application for the driver, be sure to run it. Lexmark does setup calls outside the spooler process so the only way to remove the extra stuff is to use the uninstall program. Canon and HP have similar issues depending on the driver and applications. To see the list of installed drivers, Open the printers folder, right click and white space and select Run as administrator Server Properties there is a drivers tab that will give you the information and you can delete the driver there as well. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... I am not sure. How do I tell? Also, when I deleted my printer from the computer, did that remove the driver too? If not, can you tell me how to remove the driver and I will try to delete the printer and driver and reinstall them. "Alan Morris [MSFT]" wrote: The instructions are complex for debugging the application. What print driver are you using? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... Okay, I looked in the security log file and could not find anything that said drwatson.log. Am I looking in the right place for it? You will have to excuse me, I am kind of a computer dummy about this kind of thing. "Alan Morris [MSFT]" wrote: there should be a user dump file at the time of the crash or an entry in drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#9
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Error when setting printing preferences
Okay, I actually got the driver and printer uninstalled. I finally got
everything reinstalled tonight and the internet is still closing when I try to change the features tab on my printing preferences. So, what should I do now? Hire a computer person to come to my house and fix it? :-) "Alan Morris [MSFT]" wrote: no the driver is still installed after deleting the printer. You never mentioned what the driver is but if you have an uninstall application for the driver, be sure to run it. Lexmark does setup calls outside the spooler process so the only way to remove the extra stuff is to use the uninstall program. Canon and HP have similar issues depending on the driver and applications. To see the list of installed drivers, Open the printers folder, right click and white space and select Run as administrator Server Properties there is a drivers tab that will give you the information and you can delete the driver there as well. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... I am not sure. How do I tell? Also, when I deleted my printer from the computer, did that remove the driver too? If not, can you tell me how to remove the driver and I will try to delete the printer and driver and reinstall them. "Alan Morris [MSFT]" wrote: The instructions are complex for debugging the application. What print driver are you using? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... Okay, I looked in the security log file and could not find anything that said drwatson.log. Am I looking in the right place for it? You will have to excuse me, I am kind of a computer dummy about this kind of thing. "Alan Morris [MSFT]" wrote: there should be a user dump file at the time of the crash or an entry in drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the print button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
#10
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Error when setting printing preferences
launch IE (I am assuming Internet Explorer). Only one instance please.
Open a Command Prompt and type ntsd -pn iexplore.exe -g -G ntsd is the debugger in windows. this will open a new command window Microsoft (R) Windows Debugger Version 5.2.3790.1830 Copyright (c) Microsoft Corporation. All rights reserved. *** wait with pending attach Symbol search path is: g:\symbols Executable search path is: ModLoad: 00400000 0041a000 E:\Program Files\Internet Explorer\iexplore.exe ModLoad: 7c800000 7c8c0000 E:\3576SRV\system32\ntdll.dll ModLoad: 77e40000 77f42000 E:\3576SRV\system32\kernel32.dll ModLoad: 77ba0000 77bfa000 E:\3576SRV\system32\msvcrt.dll Now perform the print function when the application faults, it will break to the debugger ntdll!DbgBreakPoint: 7c822583 cc int 3 0:005 type k to dump the stack trace, paste the information back. You never mentioned the print driver you are using. 0:005 k ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 01dbfff4 00000000 ntdll!DbgBreakPoint -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... Okay, I actually got the driver and printer uninstalled. I finally got everything reinstalled tonight and the internet is still closing when I try to change the features tab on my printing preferences. So, what should I do now? Hire a computer person to come to my house and fix it? :-) "Alan Morris [MSFT]" wrote: no the driver is still installed after deleting the printer. You never mentioned what the driver is but if you have an uninstall application for the driver, be sure to run it. Lexmark does setup calls outside the spooler process so the only way to remove the extra stuff is to use the uninstall program. Canon and HP have similar issues depending on the driver and applications. To see the list of installed drivers, Open the printers folder, right click and white space and select Run as administrator Server Properties there is a drivers tab that will give you the information and you can delete the driver there as well. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... I am not sure. How do I tell? Also, when I deleted my printer from the computer, did that remove the driver too? If not, can you tell me how to remove the driver and I will try to delete the printer and driver and reinstall them. "Alan Morris [MSFT]" wrote: The instructions are complex for debugging the application. What driver are you using? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... Okay, I looked in the security log file and could not find anything that said drwatson.log. Am I looking in the right place for it? You will have to excuse me, I am kind of a computer dummy about this kind of thing. "Alan Morris [MSFT]" wrote: there should be a user dump file at the time of the crash or an entry in drwatson.log in \windows directory Look for the log file in \windows. if it is there open the log file with notepad and search for FAULT there will be some hex data with a faulting trace of the last few code executions. If there is not a log file but a dump file instead, you can load the file in a debugger and dump the stack. but I'll hold off on the instructions for this method if the log file is not there. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message ... thanks Alan. I tried what you said but it's still saying the internet has encountered a problem and need to close. Any other suggestions? "Alan Morris [MSFT]" wrote: this is typically memory corruption within the application caused by the print driver UI settings page. Most likely the same print driver will cause other applications to terminate with changing their preferences from the defaults. Delete the printer and driver, then reinstall. It's possible that there is a problem with one of the driver files. If you have any user dump files of the failing process you can track this better but give the uninstall / reinstall a shot first since this will fix the issue about 95% of the time -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. "Horseluvr" wrote in message news When I am using the internet and want to print, I hit the button, go into preferences, then features and half the time I get an error message and it closes the internet. It only does this when I click on the features tab. Any ideas why and how to solve the problem? |
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