fAILURE - HP CUE-Scanning Flow Component has encountered a problem (HP7280)

I have a HP7280 AIO printer/scanner. I am running XP SP2.
I continually get this error message when I try to scan:

HP CUE-Scanning Flow Component has encountered a problem and needs to
close

I have read HP's solution to this problem on
http://hpanswers.blogspot.com/ but removing HP CUE via services.msc
never does any good, and uninstalling/re-installing does fix it, but
only for a while, like one day. Then it happens again. And again.
And again. Scanning has become a pain in the A. The printer does
print fine however.

I have chatted with HP's teckies on the problem, and they suggest the
same solutions, which give me the same bad results.

So, I am wondering if anyone out there has dealt with this problem and
solved it? I would be thankful if someone can help me here.

Thanks
-GECKO

gecko wrote:
I have a HP7280 AIO printer/scanner. I am running XP SP2.
I continually get this error message when I try to scan:

HP CUE-Scanning Flow Component has encountered a problem and needs to
close

I have read HP's solution to this problem on
http://hpanswers.blogspot.com/ but removing HP CUE via services.msc
never does any good, and uninstalling/re-installing does fix it, but
only for a while, like one day. Then it happens again. And again.
And again. Scanning has become a pain in the A. The printer does
print fine however.

I have chatted with HP's teckies on the problem, and they suggest the
same solutions, which give me the same bad results.

So, I am wondering if anyone out there has dealt with this problem and
solved it? I would be thankful if someone can help me here.

Thanks
-GECKO

Maybe if you do a search on "HP CUE-Scanning Flow Component", some other
HP equipment screws up the same way ?

http://www.pcreview.co.uk/forums/sho...2#post12132042

Paul

Did HP Tech support ever suggest removing their 'Twain drivers' and then
reinstalling them?

JS

"gecko" wrote in message
...
I have a HP7280 AIO printer/scanner. I am running XP SP2.
I continually get this error message when I try to scan:

HP CUE-Scanning Flow Component has encountered a problem and needs to
close

I have read HP's solution to this problem on
http://hpanswers.blogspot.com/ but removing HP CUE via services.msc
never does any good, and uninstalling/re-installing does fix it, but
only for a while, like one day. Then it happens again. And again.
And again. Scanning has become a pain in the A. The printer does
print fine however.

I have chatted with HP's teckies on the problem, and they suggest the
same solutions, which give me the same bad results.

So, I am wondering if anyone out there has dealt with this problem and
solved it? I would be thankful if someone can help me here.

Thanks
-GECKO

On Fri, 18 Jul 2008 13:23:38 -0400, "JS" @ wrote:

Did HP Tech support ever suggest removing their 'Twain drivers' and then
reinstalling them?

JS


Sorry to be so long to reply. I wanted to be sure of things,

To answer your question - NO. HP never mentioned that. Made sense to
me, so I removed all twain drivers (and there were some) by searching
in Windows Explorer. I could delete all but a few. I did the delete
by changing file names - for easy recall if necessary.

I did all that four days ago and have faithfully tested a re-installed
HP package every day. Guess what? No problems.

So - I thank you very much for your suggestion. HP should be so
smart.

-GECKO

You're welcome.

JS

"gecko" wrote in message
...
On Fri, 18 Jul 2008 13:23:38 -0400, "JS" @ wrote:

Did HP Tech support ever suggest removing their 'Twain drivers' and then
reinstalling them?

JS


Sorry to be so long to reply. I wanted to be sure of things,

To answer your question - NO. HP never mentioned that. Made sense to
me, so I removed all twain drivers (and there were some) by searching
in Windows Explorer. I could delete all but a few. I did the delete
by changing file names - for easy recall if necessary.

I did all that four days ago and have faithfully tested a re-installed
HP package every day. Guess what? No problems.

So - I thank you very much for your suggestion. HP should be so
smart.

-GECKO

On Sat, 26 Jul 2008 08:09:50 -0400, gecko wrote:

Sorry to be so long to reply. I wanted to be sure of things,

To answer your question - NO. HP never mentioned that. Made sense to
me, so I removed all twain drivers (and there were some) by searching
in Windows Explorer. I could delete all but a few. I did the delete
by changing file names - for easy recall if necessary.

I did all that four days ago and have faithfully tested a re-installed
HP package every day. Guess what? No problems.

So - I thank you very much for your suggestion. HP should be so
smart.

-GECKO

DAMN!

Wouldn't you know? The error is back again. I know if I re-install
the HP 7280 software, I can scan again - but apparently only until it
decides to error off again. Gets tiring after a while. This time the
error was on my XP SP2 machine.

I might try HP chat again - it has been a few weeks. But having been
there before on this, several times, I don't think that will do any
good.

I have to ask. Has anyone solved this problem?

Thanks

-GECKO

Gecko, if you still need a "fix" for this problem, I've found one that seems to work, but it's too long to explain and I don't think I can attach a doc here. So, if interested, email me at and I'll send it to you.

On Thu, 14 Aug 2008 10:06:32 -0700, Andy Pratt wrote:


Gecko, if you still need a "fix" for this problem, I've found one that seems to work, but it's too long to explain and I don't think I can attach a doc here. So, if interested, email me at and I'll send it to you.


\Thanks Andy

I sent you an email.

-GECKO

"gecko" wrote:

I have a HP7280 AIO printer/scanner. I am running XP SP2.
I continually get this error message when I try to scan:

HP CUE-Scanning Flow Component has encountered a problem and needs to
close

I have read HP's solution to this problem on
http://hpanswers.blogspot.com/ but removing HP CUE via services.msc
never does any good, and uninstalling/re-installing does fix it, but
only for a while, like one day. Then it happens again. And again.
And again. Scanning has become a pain in the A. The printer does
print fine however.

I have chatted with HP's teckies on the problem, and they suggest the
same solutions, which give me the same bad results.

So, I am wondering if anyone out there has dealt with this problem and
solved it? I would be thankful if someone can help me here.

Thanks
-GECKO

I have encountered this problem with XPsp3, HP Officejet J6480 and done all
the recommended repairs from HP, viz. switching off services, uninstalling (a
lenghty 4 part process) and re-installing. The HP Cue Scanning error would
pop up after a few days. Then I found Steve Jumonville's glorious
contribution at
http://forums11.itrc.hp.com/service/...readId=1213306
- long entry a long way down the page. In essence Steve says that HP
software writes an incorrect entry to the registry and REGISTRY CLEANERS
remove it, thus causing the problem.
When I tried to uninstall HP, I could not remove all of the software and
after reinstalling I got Device I/O and a hpq***08.exe errors. I swore, then
solved the problem by a complete re-format and re-install of everything,
except the registry cleaner. Running with no errors!

I have followed Steve's advice to the letter.

I did not have a HP Cue error after a C: reformat (see above). I
reinstalled RegCure and ran it to produce the HP Cue error when scanning. I
added the '%APPDATA%\HP\Digital Imaging\Data\Destination' line to the
registry and created three hierarchical folders in C:\Documents and
Settings\{username}\Application Data\HP viz. Digital Imaging, then Data, then
Destination. Ran RegCure. Opened HP for a scan and ... no HP Cue error!

Steve, you have made my day!

Hi,
I have an HP DESKJET F380 All-in-one printer/scanner/copier.
Running WS Vista Basic.
Every time I try to scan something, I continually get the same message (see above), and need to close.
So I'm bored already.
I'm wandering if anyone out of there has dealt w/ this problem and can help me.
No help from HP. Unsuccessful procedures.

Many thanks for support!.
Lucio / Italian from Milan

Lucio D FERRARI wrote in message
...

I have an HP DESKJET F380 All-in-one printer/scanner/copier.
Running WS Vista Basic.
Every time I try to scan something, I continually get the same message
(see above), and need to close.
So I'm bored already.
I'm wandering if anyone out of there has dealt w/ this problem and can
help me.
No help from HP. Unsuccessful procedures.

Standard procedure for anything Windows treats as a
"device" is
1. Uninstal it (via Control Panel)
2. Reinstal it.
2b. NB devices connected via USB usually require first
that the USB device driver be loaded before the device
is first connected or switched on.

Have you tried this standard procedure.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

As I said above, the answer is at
http://forums11.itrc.hp.com/service/...readId=1213306

I promise you, it will solve the Cue Scanning Flow Component error. Good
luck.

"Lucio D FERRARI" wrote:

Hi,
I have an HP DESKJET F380 All-in-one printer/scanner/copier.
Running WS Vista Basic.
Every time I try to scan something, I continually get the same message (see above), and need to close.
So I'm bored already.
I'm wandering if anyone out of there has dealt w/ this problem and can help me.
No help from HP. Unsuccessful procedures.

Many thanks for support!.
Lucio / Italian from Milan

Hello!

"Pamela Zeno" wrote in message ...
I have the same problem and it is very annoining
I noticed you wrote this in July 2008 did you get any feed back on how to stop this?



gecko wrote:

fAILURE - HP CUE-Scanning Flow Component has encountered a problem (HP7280)
18-Jul-08


I solved the problem by updating HP CUE ... and other core HP components using
"HP Photosmart Wireless All-in-One Printer - B109n" drivers

http://h10025.www1.hp.com/ewfrf/wc/p...roduct=3794625

I've selected "Full Feature" 133.51 MB download that includes latest version
of HP Solution Center 13.0.1

During installation unselect unnecessary packages ...

Also when setup asks you for model of device, select USB and then "will connect it later" ...

HTH, Roman

P.S. BTW, i've tested this solution on three XP.SP3 and one VISTA.SP2 computers. For example,
after installing new HP software, Vista boot time was almost two minutes shorter. So, after all,
Vista is not that bad ...