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#1
December 1st 09, 09:31 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
I have a simpletech pininfarina portable hard drive it has worked great up
untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas???? 
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#2
December 1st 09, 10:27 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
Denise, you may need a secondary power cable connection. It's described
in the User Guide. You can get one at the site provided. Also, you can try disconnecting all USB devices and rt click MyComputerselect PropertiesHardwareDevice ManagerUSB controllers. rt click on each one and choose Uninstall. Restart and let WinXP reinstall them. http://www.simpletech.com/support/guides.php "Denise" wrote in message ... I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#3
December 1st 09, 10:27 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
Denise, you may need a secondary power cable connection. It's described
in the User Guide. You can get one at the site provided. Also, you can try disconnecting all USB devices and rt click MyComputerselect PropertiesHardwareDevice ManagerUSB controllers. rt click on each one and choose Uninstall. Restart and let WinXP reinstall them. http://www.simpletech.com/support/guides.php "Denise" wrote in message ... I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#4
December 2nd 09, 04:18 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
I've tried that too mine has the dual cord, I think i have basically tried
everything i even called simple tech. It worked fine up until sometime after weds. the 25th. It did microsoft updates, and then on sunday i installed a new hp wireless printer. Then monday when i tried to access the portable drive to do my work it would not let me i had to use my laptop which for alot of typing is not the most comfortable. I like to use my desktop for that. "Rich Barry" wrote: Denise, you may need a secondary power cable connection. It's described in the User Guide. You can get one at the site provided. Also, you can try disconnecting all USB devices and rt click MyComputerselect PropertiesHardwareDevice ManagerUSB controllers. rt click on each one and choose Uninstall. Restart and let WinXP reinstall them. http://www.simpletech.com/support/guides.php "Denise" wrote in message ... I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas???? .
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#5
December 2nd 09, 04:18 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
I've tried that too mine has the dual cord, I think i have basically tried
everything i even called simple tech. It worked fine up until sometime after weds. the 25th. It did microsoft updates, and then on sunday i installed a new hp wireless printer. Then monday when i tried to access the portable drive to do my work it would not let me i had to use my laptop which for alot of typing is not the most comfortable. I like to use my desktop for that. "Rich Barry" wrote: Denise, you may need a secondary power cable connection. It's described in the User Guide. You can get one at the site provided. Also, you can try disconnecting all USB devices and rt click MyComputerselect PropertiesHardwareDevice ManagerUSB controllers. rt click on each one and choose Uninstall. Restart and let WinXP reinstall them. http://www.simpletech.com/support/guides.php "Denise" wrote in message ... I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas???? .
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#6
December 2nd 09, 05:43 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
if i unplug the hp printer which on this computer is usb the portable hard
drive works. I am contacting hp to see what it could be. "Denise" wrote: I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#7
December 2nd 09, 05:43 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
if i unplug the hp printer which on this computer is usb the portable hard
drive works. I am contacting hp to see what it could be. "Denise" wrote: I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#8
December 2nd 09, 06:03 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
ok i figured this out, after i unplugged the printer the portable hard drive worked, so i tried to contact hp on the printer and while i was waiting i decided to plug the printer into a different usb port on the back ( i have 4 on the back and 2 on the front of my machine) after doing this the portable hard drive worked and so does the printer so i would say some how the usb ports were conflicting. What a pain this was. "Denise" wrote: I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#9
December 2nd 09, 06:03 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
ok i figured this out, after i unplugged the printer the portable hard drive worked, so i tried to contact hp on the printer and while i was waiting i decided to plug the printer into a different usb port on the back ( i have 4 on the back and 2 on the front of my machine) after doing this the portable hard drive worked and so does the printer so i would say some how the usb ports were conflicting. What a pain this was. "Denise" wrote: I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#10
December 2nd 09, 07:13 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
On Dec 2, 6:03*pm, Denise wrote:
ok i figured this out, after i unplugged the printer the portable hard drive worked, so i tried to contact hp on the printer and while i was waiting i decided to plug the printer into a different usb port on the back ( i have 4 on the back and 2 on the front of my machine) after doing this the portable hard drive worked and so does the printer so i would say some how the usb ports were conflicting. *What a pain this was. * "Denise" wrote: I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. *I could access all my files on it with no problem. * I am running windows xp. *I noticed that over the thanksgiving holiday my computer did updating and shut down. *I also installed a new HP wireless printer on it this weekend. *Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. * I can take the portable hard drive and use it on my laptop which is running vista just fine. *But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. * I even tried to uninstall the microsoft updates and that did not help. * Any ideas???? The USB ports are not conflicting. Your problem is that the two USB devices (hard drive and HP printer) is requesting too much power from the USB ports. You might be able to "fix" this by adding an external USB "self powered" hub. These usually have their own power supply and will provide more power to the USB device over the USB ports.
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#11
December 2nd 09, 07:13 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
On Dec 2, 6:03*pm, Denise wrote:
ok i figured this out, after i unplugged the printer the portable hard drive worked, so i tried to contact hp on the printer and while i was waiting i decided to plug the printer into a different usb port on the back ( i have 4 on the back and 2 on the front of my machine) after doing this the portable hard drive worked and so does the printer so i would say some how the usb ports were conflicting. *What a pain this was. * "Denise" wrote: I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. *I could access all my files on it with no problem. * I am running windows xp. *I noticed that over the thanksgiving holiday my computer did updating and shut down. *I also installed a new HP wireless printer on it this weekend. *Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. * I can take the portable hard drive and use it on my laptop which is running vista just fine. *But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. * I even tried to uninstall the microsoft updates and that did not help. * Any ideas???? The USB ports are not conflicting. Your problem is that the two USB devices (hard drive and HP printer) is requesting too much power from the USB ports. You might be able to "fix" this by adding an external USB "self powered" hub. These usually have their own power supply and will provide more power to the USB device over the USB ports.
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#12
December 2nd 09, 07:33 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
Denise, I found this in Simpletech's FAQ
1) I have the drive plugged in but I cannot find the drive in "My Computer", why? The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS. "Denise" wrote in message ... I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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#13
December 2nd 09, 07:33 PM
posted to microsoft.public.windowsxp.hardware
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portable harddrive
Denise, I found this in Simpletech's FAQ 1) I have the drive plugged in but I cannot find the drive in "My Computer", why? The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS. "Denise" wrote in message ... I have a simpletech pininfarina portable hard drive it has worked great up untill yesterday. I could access all my files on it with no problem. I am running windows xp. I noticed that over the thanksgiving holiday my computer did updating and shut down. I also installed a new HP wireless printer on it this weekend. Since then it does dont show my portable drive, i have uninstalled and reinstalled and it either says unrecognized or error when installing. I can take the portable hard drive and use it on my laptop which is running vista just fine. But on my desktop with xp it doesnt called tech support for the hard drive and they had no idea. I even tried to uninstall the microsoft updates and that did not help. Any ideas????
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