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#1
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Video Conference
When I try to use video conference, I can see and hear
the other party, but they cannot hear or see me. They see a black box where the video should be. I have tried alot of things. The latest was that I reformatted my drive and reinstalled Windows XP Pro to have a clean install. It behaves exactly the same, I can see and hear them but they cannot see or hear me. I have gone through the audio/video tuning wizard many times and everything looks good, video and audio (Messenger 6.1, Logitech Quickcam 4000, USB video and audio). If I "send my webcam", my video does make it to the other party. But I cannot add audio. I am using a Linksys BEFSX41 router, but the behavior is the same to people on the internet or to my son's computer in the next room on our LAN. I thought maybe, somehow my passport accout was screwed up so I signed in as my son on my computer and as me on his computer. The problem stayed with my computer (Dell XPS, 3 GHz). I had another camera around (Intel CS330) so I installed it. It behaves exactly the same. I am about tapped out of ideas to get the video conferencing to work. Can anyone help? |
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#2
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Video Conference
Greetings Aaron,
Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Aaron" wrote in message ... When I try to use video conference, I can see and hear the other party, but they cannot hear or see me. They see a black box where the video should be. I have tried alot of things. The latest was that I reformatted my drive and reinstalled Windows XP Pro to have a clean install. It behaves exactly the same, I can see and hear them but they cannot see or hear me. I have gone through the audio/video tuning wizard many times and everything looks good, video and audio (Messenger 6.1, Logitech Quickcam 4000, USB video and audio). If I "send my webcam", my video does make it to the other party. But I cannot add audio. I am using a Linksys BEFSX41 router, but the behavior is the same to people on the internet or to my son's computer in the next room on our LAN. I thought maybe, somehow my passport accout was screwed up so I signed in as my son on my computer and as me on his computer. The problem stayed with my computer (Dell XPS, 3 GHz). I had another camera around (Intel CS330) so I installed it. It behaves exactly the same. I am about tapped out of ideas to get the video conferencing to work. Can anyone help? |
#3
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Video Conference
It is the router and/or the built in firewall. Or you have another
firewall. Joel "Aaron" wrote in message ... When I try to use video conference, I can see and hear the other party, but they cannot hear or see me. They see a black box where the video should be. I have tried alot of things. The latest was that I reformatted my drive and reinstalled Windows XP Pro to have a clean install. It behaves exactly the same, I can see and hear them but they cannot see or hear me. I have gone through the audio/video tuning wizard many times and everything looks good, video and audio (Messenger 6.1, Logitech Quickcam 4000, USB video and audio). If I "send my webcam", my video does make it to the other party. But I cannot add audio. I am using a Linksys BEFSX41 router, but the behavior is the same to people on the internet or to my son's computer in the next room on our LAN. I thought maybe, somehow my passport accout was screwed up so I signed in as my son on my computer and as me on his computer. The problem stayed with my computer (Dell XPS, 3 GHz). I had another camera around (Intel CS330) so I installed it. It behaves exactly the same. I am about tapped out of ideas to get the video conferencing to work. Can anyone help? |
#4
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Video Conference
Jonathan, Thank you so much. I had done a number of the
things on your list, but I tried the rest of your suggestions and the problem turned out to be the very last thing you said to try. If I disable the Qos scheduler everything works fine. If I reenable the Qos it doesn't work. That cinches it for me. Thanks again. -----Original Message----- Greetings Aaron, Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Aaron" wrote in message ... When I try to use video conference, I can see and hear the other party, but they cannot hear or see me. They see a black box where the video should be. I have tried alot of things. The latest was that I reformatted my drive and reinstalled Windows XP Pro to have a clean install. It behaves exactly the same, I can see and hear them but they cannot see or hear me. I have gone through the audio/video tuning wizard many times and everything looks good, video and audio (Messenger 6.1, Logitech Quickcam 4000, USB video and audio). If I "send my webcam", my video does make it to the other party. But I cannot add audio. I am using a Linksys BEFSX41 router, but the behavior is the same to people on the internet or to my son's computer in the next room on our LAN. I thought maybe, somehow my passport accout was screwed up so I signed in as my son on my computer and as me on his computer. The problem stayed with my computer (Dell XPS, 3 GHz). I had another camera around (Intel CS330) so I installed it. It behaves exactly the same. I am about tapped out of ideas to get the video conferencing to work. Can anyone help? . |
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