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#1
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HP712C
This is a strange problem. I have a customer that runs XP Pro. She has a HP712C printer. from her machine the printer stops printing; no matter the application. I have her network running just fine. Another workstation on the network running XP Home prints
from it just fine. At this point, I am unclear if it is a IRQ/DMA/port problem... She has it at home and I dont get to look at it very often..According to HP they dont yet make a driver compatible with XP, BUT like I stated before it runs fine on another workstation..Can somebody please help?...Thanks. |
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#2
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HP712C
Hello
That printer is has supported driver in XP, maybe she can update the drivers in the device manager and that will work. My printer got to where it wouldn't eject the paper the other day and I removed and reinstalled the drivers and that fixed it. (so far anyway).... http://support.microsoft.com/default...b;en-us;293378 -- Hope This Helps Haus Not a MS-MVP Not a MVP Not nothing, just a good ole boy. "pathfinder" wrote in message ... This is a strange problem. I have a customer that runs XP Pro. She has a HP712C printer. from her machine the printer stops printing; no matter the application. I have her network running just fine. Another workstation on the network running XP Home prints from it just fine. At this point, I am unclear if it is a IRQ/DMA/port problem... She has it at home and I dont get to look at it very often..According to HP they dont yet make a driver compatible with XP, BUT like I stated before it runs fine on another workstation..Can somebody please help?...Thanks. |
#3
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HP712C
I have tried that allready..It didn't work. but thanks for your input.
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#4
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HP712C
Funny the XP driver is on HP web site, took me a whole minute and a half to
find: http://h10025.www1.hp.com/ewfrf/wc/s...lc =en&os=228 "pathfinder" wrote in message ... I have tried that allready..It didn't work. but thanks for your input. |
#5
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HP712C
Yup, you are correct! Didn't click on link, just read what that page said
after inquiry for XP driver.. "tuviar" wrote in message ... The driver is NOT there. Only an explanation how to install the WinXP driver for that printer. Please follow exact instructions. |
#6
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HP712C
She has corrupted drivers. Tell her to do a COMPLETE uninstall and
reinstall as per http://www.coribright.com/Windows/Article%20One.htm -- Cari MS-MVP Windows Technologies - Printing/Imaging/Hardware www.coribright.com "pathfinder" wrote in message ... This is a strange problem. I have a customer that runs XP Pro. She has a HP712C printer. from her machine the printer stops printing; no matter the application. I have her network running just fine. Another workstation on the network running XP Home prints from it just fine. At this point, I am unclear if it is a IRQ/DMA/port problem... She has it at home and I dont get to look at it very often..According to HP they dont yet make a driver compatible with XP, BUT like I stated before it runs fine on another workstation..Can somebody please help?...Thanks. |
#7
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HP712C
The driver is NOT there. Only an explanation how to install the WinXP driver for that printer.
Please follow exact instructions. |
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