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#1
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Windows Installer Problem
I am using Windows XP Professional, Build 2600.xpsp2.030422-1633. Then my
Norton SystemWorks 2003 freezes. When I try to re-install the important features, such as Norton AntiVirus, WINDOWS\System32\ntsd.exe shows me the following error message: CommandLine: "C:\WINDOWS\System32\msiexec.exe" /i "E:\nsw.msi" Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01012000 msiexec.exe ModLoad: 77f50000 77ff7000 ntdll.dll AVRF: msiexec.exe: pid 0x7D4: flags 0x48005: application verifier enabled ModLoad: 5ad10000 5ad56000 verifier.dll ModLoad: 77e60000 77f46000 kernel32.dll AVRF: verifier.dll provider initialized for msiexec.exe with flags 0x48005 ModLoad: 77c10000 77c63000 msvcrt.dll ModLoad: 77dd0000 77e5d000 advapi32.dll ModLoad: 78000000 78087000 rpcrt4.dll ModLoad: 77d40000 77dcc000 user32.dll ModLoad: 7e090000 7e0d1000 gdi32.dll ModLoad: 771b0000 772d4000 ole32.dll ModLoad: 76400000 76601000 msi.dll Break instruction exception - code 80000003 (first chance) eax=00ab6fec ebx=7ffdf000 ecx=00000006 edx=77f51340 esi=00ab6fec edi=00abafb0 eip=77f75a58 esp=0007fb38 ebp=0007fc2c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntd l.dll - ntdll!DbgBreakPoint: 77f75a58 cc int 3 0:000 When I try to install Windows Installer CleanUp Utility, WINDOWS\System32\ntsd.exe shows me an error message almost identical to that above. I go to the official Norton Discussion Groups. I follow the instructions to uninstall Norton SystemWorks 2003 manually, using the Registry. This causes the wallpaper on My Desktop (from Windows Themes) to disappear into thin air (leaving me with a blue screen), and the settings for msconfig (startup files) are now frozen!!! I have already re-installed the Operating System: no improvement. I have already downloaded the latest updates from Microsoft: no improvement. Some programs run just fine; most programs will start a cycle of Windows Installer coming on and turning off and coming on and turning off. Some programs such as Registry First Aid work just fine, some programs such as Adobe Reader 6.0.2 show the error messages but work just fine, some programs such as Windows Installer CleanUp Utility show the error messages and do not work at all, and some programs such as Norton SystemWorks 2003 show the error messages and do not even install. I have deleted all my TEMP files: no improvement. I ran Ad-aware, Spybot, and RegCleaner, and disabled ZoneAlarm. WINDOWS\System32\ntsd.exe shows me the same error message. I have run Norton Disk Doctor and WinDoctor from the CD: no improvement. Also, Norton will not install in Safe Mode. I have run chkdsk c: /f: no improvement. I have gone to http://www.ravantivirus.com/scan/ but the online scan will not start. I have gone to http://housecall.trendmicro.com/ but the online scan will not start. I have downloaded a free 30-day trial version of PC-cillin, but when I try to install, WINDOWS\System32\ntsd.exe shows me the following error message: CommandLine: MSIEXEC.EXE /i "C:\Program Files\Trend Micro\TIS11_1131\Setup\Trend Micro Internet Security.msi" /lv C:\WINDOWS\Temp\pwi86.log TRANSFORMS="C:\DOCUM E~1\MIKE~1.MIK\LOCALS~1\Temp\_is89\1033.MST" SETUPEXEDIR="C:\Program Files\Trend Micro\TIS11_1131\Setup" Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01012000 msiexec.exe ModLoad: 77f50000 77ff7000 ntdll.dll AVRF: MSIEXEC.EXE: pid 0xF98: flags 0x48005: application verifier enabled ModLoad: 5ad10000 5ad56000 verifier.dll ModLoad: 77e60000 77f46000 kernel32.dll AVRF: verifier.dll provider initialized for MSIEXEC.EXE with flags 0x48005 ModLoad: 77c10000 77c63000 msvcrt.dll ModLoad: 77dd0000 77e5d000 advapi32.dll ModLoad: 78000000 78086000 rpcrt4.dll ModLoad: 77d40000 77dcc000 user32.dll ModLoad: 77c70000 77cb0000 gdi32.dll ModLoad: 771b0000 772d1000 ole32.dll ModLoad: 76400000 76601000 msi.dll Break instruction exception - code 80000003 (first chance) eax=00ab6fec ebx=7ffdf000 ecx=00000006 edx=77f6eb40 esi=00ab6fec edi=00abafb0 eip=77f767cd esp=0007fb38 ebp=0007fc2c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdl l.dll - ntdll!DbgBreakPoint: 77f767cd cc int 3 0:000 (Can anyone tell me what the Symbolic Debugger is trying to say?) Logfile of HijackThis v1.98.1 Scan saved at 7:08:22 PM, on 8/25/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Sygate\SPF\smc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe C:\Program Files\RFA\rfagent.exe C:\Program Files\Rage3DTweak\RegTwk.exe C:\Program Files\Free Surfer\fs20.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\EarthLink TotalAccess\TaskPanl.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\System32\svchost.exe C:\Documents and Settings\Mike.MIKESCOMPUTER\Desktop\hijackthis\Hij ackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = C:\Program Files\Copernic Agent\Web\SearchBar.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.ht m O2 - BHO: (no name) - -{0000CC75-ACF3-4cac-A0A9-DD3868E06852} - (no file) O2 - BHO: (no name) - -{BDF3E430-B101-42AD-A544-FADC6B084872} - (no file) O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - (no file) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdcatch.dll O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SysShield IE Popup Blocker - {9A23B8A4-C6C9-4A68-8FA6-5F905DC8FF80} - C:\Program Files\SysShield Tools\Internet Eraser\pkext.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: AbsoluteShield - {EE9DD090-902D-4623-9360-FB7D8666202B} - C:\Program Files\SysShield Tools\Internet Eraser\AbsoluteBar.dll O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll O3 - Toolbar: WebFerret - {A58686ED-FC46-44C3-95C6-4A812AB776F1} - C:\Program Files\FerretSoft\WebFerret\FerretBand.dll O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui O4 - HKLM\..\Run: [RFAgent] C:\Program Files\RFA\rfagent.exe O4 - HKLM\..\Run: [RegTweak] C:\Program Files\Rage3DTweak\RegTwk.exe O4 - HKLM\..\Run: [freesurfer] C:\Program Files\Free Surfer\fs20.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [SystemTray] SysTray.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Download &All by FD - file://C:\Program Files\FreshDevices\FreshDownload\fdiectx2.htm O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm O8 - Extra context menu item: Download with &FD - file://C:\Program Files\FreshDevices\FreshDownload\fdiectx.htm O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE O9 - Extra button: Free Surfer - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - C:\Program Files\Free Surfer\FS20.exe O9 - Extra 'Tools' menuitem: Free Surfer - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - C:\Program Files\Free Surfer\FS20.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O15 - Trusted Zone: http://*.windowsupdate.com O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/sh...3/mcinsctl.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/sh...20/mcgdmgr.cab |
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#2
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Windows Installer Problem
There are reports that says Norton Utilities and Anti Virus (or
SystemWorks) don't work very well with SP2. You should not attempt to reinstall it until Norton has released the fix/update for their product. As for the Symbolic Debugger, it says that Windows Installer issued a breakpoint for a debugger to handle. Bottom line, the NTSD reports what it said to do by Windows Installer. On Mon, 30 Aug 2004 01:31:03 -0700, Mike Fisher wrote: I am using Windows XP Professional, Build 2600.xpsp2.030422-1633. Then my Norton SystemWorks 2003 freezes. When I try to re-install the important features, such as Norton AntiVirus, WINDOWS\System32\ntsd.exe shows me [-snip-] |
#3
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Windows Installer Problem (AVG Won't Install)
Any ideas on how to fix this Windows Installer problem?
"Jaelani C. U." wrote: There are reports that says Norton Utilities and Anti Virus (or SystemWorks) don't work very well with SP2. You should not attempt to reinstall it until Norton has released the fix/update for their product. As for the Symbolic Debugger, it says that Windows Installer issued a breakpoint for a debugger to handle. Bottom line, the NTSD reports what it said to do by Windows Installer. On Mon, 30 Aug 2004 01:31:03 -0700, Mike Fisher wrote: [-snip-] When I try to install Windows Installer CleanUp Utility, WINDOWS\System32\ntsd.exe shows me an error message almost identical to that above. I go to the official Norton Discussion Groups. I follow the instructions to uninstall Norton SystemWorks 2003 manually, using the Registry. This causes the wallpaper on My Desktop (from Windows Themes) to disappear into thin air (leaving me with a blue screen), and the settings for msconfig (startup files) are now frozen!!! I have already re-installed the Operating System: no improvement. I have already downloaded the latest updates from Microsoft: no improvement. Some programs run just fine; most programs will start a cycle of Windows Installer coming on and turning off and coming on and turning off. Some programs such as Registry First Aid work just fine, some programs such as Adobe Reader 6.0.2 show the error messages but work just fine, some programs such as Windows Installer CleanUp Utility show the error messages and do not work at all, and some programs such as Norton SystemWorks 2003 show the error messages and do not even install. I have deleted all my TEMP files: no improvement. I ran Ad-aware, Spybot, and RegCleaner, and disabled ZoneAlarm. WINDOWS\System32\ntsd.exe shows me the same error message. I have run Norton Disk Doctor and WinDoctor from the CD: no improvement. Also, Norton will not install in Safe Mode. I have run chkdsk c: /f: no improvement. I have gone to http://www.ravantivirus.com/scan/ but the online scan will not start. I have gone to http://housecall.trendmicro.com/ but the online scan will not start. I have downloaded a free 30-day trial version of PC-cillin, but when I try to install, WINDOWS\System32\ntsd.exe shows me the following error message: CommandLine: MSIEXEC.EXE /i "C:\Program Files\Trend Micro\TIS11_1131\Setup\Trend Micro Internet Security.msi" /lv C:\WINDOWS\Temp\pwi86.log TRANSFORMS="C:\DOCUM E~1\MIKE~1.MIK\LOCALS~1\Temp\_is89\1033.MST" SETUPEXEDIR="C:\Program Files\Trend Micro\TIS11_1131\Setup" Loaded dbghelp extension DLL The call to LoadLibrary(ext) failed with error 2. Please check your debugger configuration and/or network access Loaded exts extension DLL The call to LoadLibrary(uext) failed with error 2. Please check your debugger configuration and/or network access Loaded ntsdexts extension DLL Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting Executable search path is: ModLoad: 01000000 01012000 msiexec.exe ModLoad: 77f50000 77ff7000 ntdll.dll AVRF: MSIEXEC.EXE: pid 0xF98: flags 0x48005: application verifier enabled ModLoad: 5ad10000 5ad56000 verifier.dll ModLoad: 77e60000 77f46000 kernel32.dll AVRF: verifier.dll provider initialized for MSIEXEC.EXE with flags 0x48005 ModLoad: 77c10000 77c63000 msvcrt.dll ModLoad: 77dd0000 77e5d000 advapi32.dll ModLoad: 78000000 78086000 rpcrt4.dll ModLoad: 77d40000 77dcc000 user32.dll ModLoad: 77c70000 77cb0000 gdi32.dll ModLoad: 771b0000 772d1000 ole32.dll ModLoad: 76400000 76601000 msi.dll Break instruction exception - code 80000003 (first chance) eax=00ab6fec ebx=7ffdf000 ecx=00000006 edx=77f6eb40 esi=00ab6fec edi=00abafb0 eip=77f767cd esp=0007fb38 ebp=0007fc2c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdl l.dll - ntdll!DbgBreakPoint: 77f767cd cc int 3 0:000 [-snip-] |
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