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#1
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Help. CD/DVD drive not found after using most recent Windows Update
I used Windows Update today. Afterwards, I wanted to play a game that
uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. |
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#2
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/11/2015 7:26 AM, Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Open "administrative tools" - computer management - disk management. Is the drive listed there? If it's listed, assign it a drive letter. |
#3
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Help. CD/DVD drive not found after using most recent WindowsUpdate
Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. If the problem was related to UpperFilter (installed by a third-party program), then the Fixit here might work. The idea is, it deletes the Upperfilter, in the hope the drive will be detected and work again. https://support.microsoft.com/en-us/kb/314060 But your report above, shows no UpperFilter is present, so that isn't it. ******* The other (remote) possibility, is you had a TDSS Rootkit present on the computer, before the Patch Tuesday run, Microsoft patched atapi.sys, and you experience symptoms that other users do not see. If you use a tool like "TDSSKiller", the issue with testing with that, is the danger of it not being maintained on a daily basis by the author, and the machine gets bricked. The people using TDSS, would keep working on it, and improving it, while the removal people get tired of chasing them after a while. So before using TDSSKiller, do a backup. ******* You also have the option of using System Restore to undo the damage, and take you back to a date before you ran Windows Update. You can also uninstall the Windows Updates one at a time, until the optical drive works. No matter what you decide to do, it'll be a lot of work. In the case of a rootkit, looking in Device Manager won't help you at all. A rootkit can hide what it has done, and a rootkit scanner is the tool to shine some light on the issue. But what rootkit scanner do you trust, to be up-to-date ? Paul |
#4
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Help. CD/DVD drive not found after using most recent Windows Update
BobbyM wrote:
Open "administrative tools" - computer management - disk management. Is the drive listed there? If it's listed, assign it a drive letter. No, it's not listed. |
#5
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/10/2015 5:26 PM, Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Try reseating the drive cables at both ends, especially if this is a SATA CD/DVD. If that does nothing and this is a SATA drive, try moving it to another drive connector on the motherboard and give that a try, that might force Windows to take a second look at the drive. |
#6
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 10-Jun-2015 18:26, Yes wrote:
I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Always reboot the computer before starting any troubleshooting. You would be amazed at what a reboot can fix. :-) |
#7
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 6/10/2015 6:58 PM, Paul wrote:
Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. In the case of a rootkit, looking in Device Manager won't help you at all. A rootkit can hide what it has done, and a rootkit scanner is the tool to shine some light on the issue. But what rootkit scanner do you trust, to be up-to-date ? Paul You may download and run malwarebytes http://www.malwarebytes.org/ I have found that it is good at finding and removing problems like this. I use it in conjuction with McAfee Total Protection, and so far have not had any problems with malware, or viruses |
#8
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Help. CD/DVD drive not found after using most recent WindowsUpdate
On 2015-06-10 8:23 PM, Ken1943 wrote:
On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Did you, by any chance, have a cd/dvd in the drive ? He did. He was explaining how he was trying to get a CD-based game to play. To be honest, I had a similar problem when I was ripping my CD collection to WMA Pro not too long ago. However, it had a lot to do with the fact that I expected the CD in the drive to be recognized by the OS within seconds of it being inserted and didn't allow the system to load and detect the contents of the CD. Once I started being patient, it started consistently reading my media. I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. -- Slimer Proud "wintroll" Encrypt. |
#9
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Help. CD/DVD drive not found after using most recent WindowsUpdate
Ken1943 wrote:
I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. My only thought was a reboot for the update reading the cd. I never did it, but the elephant shows up every so often along with, gee I remember something like that. KenW I wonder if the disc was protected with StarForce ? http://en.wikipedia.org/wiki/Starforce The disc itself could be the vector of its own demise. Paul |
#10
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Help. CD/DVD drive not found after using most recent Windows Update
Keith Nuttle wrote:
On 6/10/2015 6:58 PM, Paul wrote: Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. In the case of a rootkit, looking in Device Manager won't help you at all. A rootkit can hide what it has done, and a rootkit scanner is the tool to shine some light on the issue. But what rootkit scanner do you trust, to be up-to-date ? Paul You may download and run malwarebytes http://www.malwarebytes.org/ I have found that it is good at finding and removing problems like this. I use it in conjuction with McAfee Total Protection, and so far have not had any problems with malware, or viruses May well go that route. The only software I've installed in the past month (early May I think) was for a digital TV tuner on a USB stick. The software was written by ArcSoft, and came on the manufacturer's Install DVD. |
#11
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Help. CD/DVD drive not found after using most recent Windows Update
GlowingBlueMist wrote:
On 6/10/2015 5:26 PM, Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Try reseating the drive cables at both ends, especially if this is a SATA CD/DVD. If that does nothing and this is a SATA drive, try moving it to another drive connector on the motherboard and give that a try, that might force Windows to take a second look at the drive. I haven't opened up to tinker with my pc for some time, so it could be SATA; I don't remember at the moment. Sounds worth trying. |
#12
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Help. CD/DVD drive not found after using most recent Windows Update
Ken1943 wrote:
On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Is it possible that the computer was not rebooted after Windows Update ? KenW No, it is not possible; I did. If nothing else, the Windows Update window screen is good about reminding you to do so :-) |
#13
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Help. CD/DVD drive not found after using most recent Windows Update
Jonas Q wrote:
On 10-Jun-2015 18:26, Yes wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Always reboot the computer before starting any troubleshooting. You would be amazed at what a reboot can fix. :-) Unless you mean going the whole nine yards by turning off the power using the switch for the psu. As I said, my troubleshooting effort using Device Manager included shutting down and restarting after each change I made in Device Manager - about three times in total IIRC. |
#14
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Help. CD/DVD drive not found after using most recent Windows Update
Slimer wrote:
On 2015-06-10 8:23 PM, Ken1943 wrote: On Wed, 10 Jun 2015 22:26:02 +0000 (UTC), "Yes" wrote: I used Windows Update today. Afterwards, I wanted to play a game that uses the CD/DVD. Windows could not find the CD/DVD Rom device. Windows 64-bit Pro 8.1. I used my CD/DVD without problem as recently as yesterday. According to Device Manager, the driver for it is current and up to date. The device shows up underneath the CD/DVD Rom category in Device Manager. I can physically open and close the drive itself. I have just unistalled and then re-installed the driver using Device Manager, shutting down my pc and restarting at each stage. It did not fix my problem. Device Manager had the following info, which unfortunately, doesn't mean anything to me: Driver Name: cdrom.inf Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318} Service: cdrom Lower Filters: Upper Filters: Problem: 0x13 Status: 0x0 Using Google for the problem number gave some hits dating back to 2006, but the answers didn't make sense to me, they seemed to just say they got it working, but not HOW they got it working. My troubleshooting was on the premise that I could fix it by deleting and re-installing the driver. That did not work. What next? Has anyone run into this problem in the last few days? Is it associated with the current Windows Update release? I'm thinking that I will have to try a hit or miss and uninstall the most recent updates to see if that fixes my problem, but this is uncharted territory for me. Thanks. Did you, by any chance, have a cd/dvd in the drive ? He did. He was explaining how he was trying to get a CD-based game to play. To be honest, I had a similar problem when I was ripping my CD collection to WMA Pro not too long ago. However, it had a lot to do with the fact that I expected the CD in the drive to be recognized by the OS within seconds of it being inserted and didn't allow the system to load and detect the contents of the CD. Once I started being patient, it started consistently reading my media. I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. I don't believe so. I have autorun disabled on my pc. Instead I click on the game's executable on my HD. Normally, it checks the CD to confirm that the game's CD is present and then loads the game from the HD installation, not from the CD-ROM. Instead of what I'm used to it doing, I now get a pop-up windwo stating that "CD-ROM drive not found" with the additional message "unable to find a CD-ROM/DVD drive on this computer". Although there may be other reasons, I still think it was something to do with the Windows Update that I did earlier today; it is just too coincidental. I have not installed any software since early May. |
#15
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Help. CD/DVD drive not found after using most recent Windows Update
Paul wrote:
Ken1943 wrote: I'm curious as to whether he's doing the same thing in freaking out, within 5 seconds, because Windows hasn't loaded his game CD. My only thought was a reboot for the update reading the cd. I never did it, but the elephant shows up every so often along with, gee I remember something like that. KenW I wonder if the disc was protected with StarForce ? http://en.wikipedia.org/wiki/Starforce The disc itself could be the vector of its own demise. Paul Interesting thought. My game certainly might fall under that category because I bought the game around 2009 or so, but from Bethesda Softworks, not Ubisoft. However, I've had many occasions over the years where I've had to uninstall it and re-install it as I played around with it and/or upgraded hard drives and my OX. If that were an issue, it does seem as if it would have manifested itself years ago rather than now immediately or soon enough after going ahead with the Windows Update. I think what I'll first do, if Microsoft doesn't issue a fix soon, is peel back the updates I did today. I looked and IIRC there were a total of six excluding Microsoft's Windows Defender (the virus definitions things). |
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