SAMSUNG Mobile MTP Device error mounting Samsung Galaxy S3 on Windows

Anyone have a solution for the inability to mount an S3?
http://farm8.staticflickr.com/7421/1...453e865e_o.jpg

I had already downloaded and installed the Samsung driver found at:
http://www.samsung.com/us/support/downloads

Here is the Windows USB driver that I had prior installed:
http://farm8.staticflickr.com/7301/1...d186ef6e_o.jpg

But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
There was a problem installing this softwa
SAMSUNG Mobile MTP Device

The result is that the S3 won't mount onto the WinXP SP3 PC with
the Samsung Galaxy S3 in MTP mode.

Any suggestions

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"Jim Chalderoni" wrote in message
...
Anyone have a solution for the inability to mount an S3?
http://farm8.staticflickr.com/7421/1...453e865e_o.jpg

I had already downloaded and installed the Samsung driver found at:
http://www.samsung.com/us/support/downloads

Here is the Windows USB driver that I had prior installed:
http://farm8.staticflickr.com/7301/1...d186ef6e_o.jpg

But whenever I plug the Galaxy S3 into the WinXP USB port, I get:
There was a problem installing this softwa
SAMSUNG Mobile MTP Device

The result is that the S3 won't mount onto the WinXP SP3 PC with
the Samsung Galaxy S3 in MTP mode.

Have you gone nto "My COmputer" "Manage" "System Devices "
See if its in there
If not go and press "scan for hardware changes"

Or

Click "Acrion" and scan for hardwae changes - it may or should seek drivers

Are you putting the drivers into system - system 32 - or into the samsung
folderrs

Cheers
TOmmy

On Sun, 16 Feb 2014 22:49:19 -0000, Tommy wrote:

Have you gone nto "My COmputer" "Manage" "System Devices "
See if its in there

It's definitely not there, even with the phone plugged in and unlocked:
http://farm8.staticflickr.com/7394/1...606d555d_o.jpg

If not go and press "scan for hardware changes"
Now it's there, but, it has a yellow exclamation point, saying:
SAMSUNG Mobile USB Composite Device
http://farm3.staticflickr.com/2877/1...2d3c7435_o.jpg

Are you putting the drivers into system - system 32 - or into
the samsung folders?

Ummmmmmm.. I don't know what a "samsung folder" is, nor did I put any
'drivers' anywhere. I just doubleclicked on the Samsung executable,
and it did whatever it did. The only thing it asked me was where it
should go, and I told the Samsung software to install in:
D:\apps\hardware\phone\samsung\drivers

http://farm8.staticflickr.com/7378/1...f8fd590d_o.jpg

I put all my Windows apps in D:\apps, so that shouldn't be a problem.

On Sun, 16 Feb 2014 15:34:49 -0800, Jim Chalderoni wrote:

Now it's there, but, it has a yellow exclamation point, saying:
SAMSUNG Mobile USB Composite Device
http://farm3.staticflickr.com/2877/1...2d3c7435_o.jpg

Do you think the missing "SM Bus Controller" is the problem?
http://farm4.staticflickr.com/3726/1...88f4eb6b_o.jpg

On Sun, 16 Feb 2014 15:38:02 -0800, Jim Chalderoni wrote:

Do you think the missing "SM Bus Controller" is the problem?
http://farm4.staticflickr.com/3726/1...88f4eb6b_o.jpg

After googling and reading the following articles:

http://www.suggest-a-fix.com/index.p...ng-mtp-driver/
http://www.khattam.info/solved-faile...012-09-16.html
http://forum.xda-developers.com/show...48&postcount=2
http://forum.xda-developers.com/show....php?t=1749201
http://support.t-mobile.com/thread/28807

I tried this approach suggested by Microsoft:
http://answers.microsoft.com/en-us/w...b-63c7ed9a79f9
http://answers.microsoft.com/en-us/w...f-f2c00bcdb35b

But even that failed to re-install all the drivers by
uninstalling every line in the Universal Serial Bus controllers
entry of the Windows Device Manager.

But, after it rebooted and re-installed, I still have a yellow
exclamation point next to the line which says:
SAMSUNG Mobile USB Composite Device

http://farm4.staticflickr.com/3680/1...bde6a37e_o.jpg

I'm stuck.

"Jim Chalderoni" wrote in message
...
On Sun, 16 Feb 2014 22:49:19 -0000, Tommy wrote:

Have you gone nto "My COmputer" "Manage" "System Devices "
See if its in there

It's definitely not there, even with the phone plugged in and unlocked:
http://farm8.staticflickr.com/7394/1...606d555d_o.jpg

If not go and press "scan for hardware changes"
Now it's there, but, it has a yellow exclamation point, saying:
SAMSUNG Mobile USB Composite Device
http://farm3.staticflickr.com/2877/1...2d3c7435_o.jpg

)
Uninstall it and then plug phone back in and reinstall drivers - did you get
a disc with it...
Right click on it and ask it to update drivers - you should get two
choices - (in your Computer or on the internet

Are you putting the drivers into system - system 32 - or into
the samsung folders?

Ummmmmmm.. I don't know what a "samsung folder" is, nor did I put any
'drivers' anywhere. I just doubleclicked on the Samsung executable,
and it did whatever it did. The only thing it asked me was where it
should go, and I told the Samsung software to install in:
D:\apps\hardware\phone\samsung\drivers

I'd suggest you place it into a named (samsung) folder on the C drive -
surely there is a folder in C/:Programme files/Samsung


http://farm8.staticflickr.com/7378/1...f8fd590d_o.jpg

Code 10 ??

Something else is using what samsungs driver should be using


I put all my Windows apps in D:\apps, so that shouldn't be a problem.

Just for old times sake, try putting it into C Programmes and if it works
that way, cut'n'paste back into D programme files

Best I can offer

Cheers
Tommy

On Mon, 17 Feb 2014 00:10:11 -0000, Tommy wrote:

Uninstall it and then plug phone back in and reinstall drivers

I did that, while you were posting, so you probably haven't
seen that post. The result was the same thing after rebooting
and allowing Windows to install whatever it could install on its own.
http://farm4.staticflickr.com/3680/1...bde6a37e_o.jpg

Right click on it and ask it to update drivers - you should get two
choices - (in your Computer or on the internet

I'd suggest you place it into a named (samsung) folder on the C drive -
surely there is a folder in C/:Programme files/Samsung

As a general rule, I put nothing into C:\Program Files, but looking
there, I see only garbage (none of which I purposefully would have
put there since I never install into Program Files). But looking,
there is nothing about Samsung in the Program Files folder anyway:
http://farm3.staticflickr.com/2807/1...a79cdec5_o.jpg

Code 10 ??
Something else is using what samsungs driver should be using

Hmmmmmmmmmmmmm........ I don't know what to make of that observation.

Just for old times sake, try putting it into C Programmes and if it works
that way, cut'n'paste back into D programme files.

I will try that, and reboot, and let you know what happens.
But, it would be a dumb program if it were hard coded to only
work in C:\Program Files in the first place. But I'll try.

On Mon, 17 Feb 2014 00:10:11 -0000, Tommy wrote:

Right click on it and ask it to update drivers - you should get two
choices - (in your Computer or on the internet

This is interesting!
http://farm8.staticflickr.com/7382/1...f1c64a23_o.jpg

I can easily point Windows to the D:\apps directory where
Samsung installed "stuff", but the Windows button is grayed
out until/unless I actuall descend into one of the named
sub folders in that Samsung hierarchy.

But I can't figure out WHICH named subfolder to descend into.
The names are positively wierd.

Which of these Samsung subfolders would you choose for the driver?

Directory of D:\apps\hardware\phone\samsung\drivers\galaxys3
02/16/2014 04:46 PM DIR .
02/16/2014 04:46 PM DIR ..
02/16/2014 11:58 AM DIR 01_Simmental
02/16/2014 11:58 AM DIR 02_Siberian
02/16/2014 11:58 AM DIR 03_Swallowtail
02/16/2014 11:58 AM DIR 04_semseyite
02/16/2014 11:58 AM DIR 07_Schorl
02/16/2014 11:58 AM DIR 09_Hsp
02/16/2014 11:58 AM DIR 11_HSP_Plus_Default
02/16/2014 11:58 AM DIR 16_Shrewsbury
02/16/2014 11:58 AM DIR 20_NXP_Driver
02/16/2014 11:58 AM DIR 24_flashusbdriver
02/16/2014 11:58 AM DIR 25_escape
12/25/2013 09:42 PM 992,000 dgderapi.dll
12/25/2013 09:41 PM 319,456 DIFxAPI.dll
02/16/2014 11:54 AM DIR lang
12/25/2013 09:43 PM 1,061,632 Uninstall.exe
3 File(s) 2,373,088 bytes

On Sun, 16 Feb 2014 16:48:17 -0800, Jim Chalderoni wrote:

This is interesting!
http://farm8.staticflickr.com/7382/1...f1c64a23_o.jpg

I think I realized what the "problem" is, but not the solution.
Notice that, following your advice, I was able to choose an
arbitrary subfolder in the Samsung driver hierarchy, which
installed "something", so that there is no longer a yellow
exclamation mark next to the SAMSUNG entry in the USB section.

But, notice WHAT Windows installed!
http://farm6.staticflickr.com/5539/1...8033218a_o.jpg

It installed a "Samsung Mobile USB Composite Device"!

Isn't it supposed to install a "Samsung Mobile MTP Device"????????

On Sun, 16 Feb 2014 15:34:49 -0800, Jim Chalderoni wrote:

Now it's there, but, it has a yellow exclamation point, saying:
SAMSUNG Mobile USB Composite Device
http://farm3.staticflickr.com/2877/1...2d3c7435_o.jpg

Do you think the "SM Bus Controller" is the problem?
http://farm4.staticflickr.com/3726/1...88f4eb6b_o.jpg

On Sun, 16 Feb 2014 17:07:43 -0800, Jim Chalderoni wrote:

Do you think the "SM Bus Controller" is the problem?
http://farm4.staticflickr.com/3726/1...88f4eb6b_o.jpg

After googling a while, I realized the SM Bus Controller
problem was wholly unrelated to the MTP problem.

I solved the SM Bus Controller problem:
http://farm8.staticflickr.com/7355/1...6f19ce72_o.jpg

To solve the SM Bus Controller problem, I simply had to reinstall
the Dell Intel Chipset Device Drivers.
http://www.dell.com/support/troubles...401E0A55170412

But solving the SM Bus Controller problem didn't' solve the
lack of MTP drivers for Windows.

SIDENOTE: Where do you get MTP drivers for Windows anywayt?

On Sun, 16 Feb 2014 17:22:41 -0800, Jim Chalderoni wrote:

Where do you get MTP drivers for Windows anywayt?

I found the Windows MTP drivers at the Microsoft Windows
Media Transfer Protocol Porting Kit location:
http://www.microsoft.com/en-us/downl...ng=en&id=19153

It installed something called the "MTP Porting Kit Setup" by MS:
http://farm4.staticflickr.com/3694/1...0dfb29dd_o.jpg

I'll need to reboot in order to see if that installed the
necessary MTP drivers.

Is this where you get YOUR Windows MTP drivers?

Jim Chalderoni wrote:
On Sun, 16 Feb 2014 16:48:17 -0800, Jim Chalderoni wrote:

This is interesting!
http://farm8.staticflickr.com/7382/1...f1c64a23_o.jpg

I think I realized what the "problem" is, but not the solution.
Notice that, following your advice, I was able to choose an
arbitrary subfolder in the Samsung driver hierarchy, which
installed "something", so that there is no longer a yellow
exclamation mark next to the SAMSUNG entry in the USB section.

But, notice WHAT Windows installed!
http://farm6.staticflickr.com/5539/1...8033218a_o.jpg

It installed a "Samsung Mobile USB Composite Device"!

Isn't it supposed to install a "Samsung Mobile MTP Device"????????

If you check the VID and PID of the Samsung with UVCView,
perhaps you can figure out which "arbitrary" folder to use.
Each arbitrary folder, has INF files which determine via
VID and PID values, whether they should be installed or not.

http://web.archive.org/web/200703071...VCView.x86.exe

As for your question about "where does the Windows MTP driver
come from". Of all the absurd things, it comes with advanced
versions of Windows Media Player (WMP). I expect if an OS
is modern enough, it should be a built-in class driver.

http://en.wikipedia.org/wiki/Media_Transfer_Protocol

"Windows XP requires Windows Media Player 10 or higher;
later Windows versions have built-in [MTP] support."

According to this, a Galaxy S III is

http://www.linux-usb.org/usb.ids

04e8 Samsung Electronics Co., Ltd
6860 GT-I9100 Phone [Galaxy S II], GT-I9300 Phone [Galaxy S III], GT-P7500 [Galaxy Tab 10.1]
6865 GT-I9300 Phone [Galaxy S III] (PTP mode)
6866 GT-I9300 Phone [Galaxy S III] (debugging mode)

When I look in SAMSUNG_USB_Driver_for_Mobile_Phones_v1.5.33.0.exe ,
the nearest match appears to be the 25_escape folder.

The ssudmtp.inf file in particular in 25_escape, looks
like it's deferring to the driver already in the Windows OS.

*******
Include = wpdmtp.inf
; no sys copyfiles - the sys files are already in place
*******

You would check your C: partition, and see if a wdpmtp.inf
or related, already exists. As that's what the Samsung is
calling for assistance. The only purpose of the Samsung
ssudmtp.inf file, is to get Device Manager to display
"SAMSUNG Mobile MTP Device". It then hands off control
to wdpmtp.inf, so Microsoft can finish the job.

HTH,
Paul

On Sun, 16 Feb 2014 17:53:05 -0800, Jim Chalderoni wrote:

I'll need to reboot in order to see if that installed the
necessary MTP drivers.

It failed.

When I plug in the Samsung Galaxy S3, I get 5 bubble messages,
in the following sequence:

http://farm3.staticflickr.com/2854/1...1e686446_o.gif

! Found New Hardware
MTP

! Found New Hardware
SAMSUNG Mobile MTP Device

! Found New Hardware
MTP


! Found New Hardware
SAMSUNG Mobile MTP Device
Cannot Install this Hardware
There was a problem installing this hardwa
SAMSUNG Mobile MTP Device
An error occurred during the installation of the device
The required section was not found in the INF.
Click Finish to close the wizard.

! Found New Hardware
A problem occurred during the hardware installation. Your new
hardware might not work properly.

On Sun, 16 Feb 2014 21:16:15 -0500, Paul wrote:

If you check the VID and PID of the Samsung with UVCView,
perhaps you can figure out which "arbitrary" folder to use.
Each arbitrary folder, has INF files which determine via
VID and PID values, whether they should be installed or not.

http://web.archive.org/web/200703071...VCView.x86.exe

I installed it, and ran it, but that "USB Device Viewer" has some pretty
complicated output. I'm still trying to figure out how to use it to help
debug the problem.

http://farm8.staticflickr.com/7389/1...8c89a8c2_o.jpg