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#1
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Kaspersky has gone to poop
Hi All,
Tried to contact Kaspersky sales today. Tech support told me they are now only "on line". Your only contact with Kaspersky sales is the *accursed* Digital River. My dedicated sales manager at Kaspersky has been let go as well. I really likes the guy too. Hopefully someone else picks him up quickly. he was very, very good. I had to switch a government vendor out a few months ago as the gov required him to "attest" that he was not using any Kaspersky product(s). So I switched him over to ESET. Both of us have been quite happy. My office VM's are now all on ESET as well. My supply of K aspersky NFR (not for resale) licenses will expire after a few months and there will be no one to renew them. And I refuse to become part of the revenue stream from products I sell. Anyway ESET gets good marks from av-comparatives and is really easy to install and maintain. And a remarkable small foot print. And my "should not own a computer" customers are not having any troubles using it either. I do not get the endless calls wanting to know why ESET is doing this or that. ESET has America based tech support, which is good, but they are not Americans. They are H1b visa Indians. But at least their English is better and they have a lot more freedom to help, comparable to actual Americans. They are not locked into the "follow the script or you are fired" straight jacket that India based outsourced support often suffers from. So far I have no complaints. (Lets see if they actually fix the email issue I reported in Endpoint!!!) I hate to see Kaspersky go. I have sold them for so many years. It is sad. -T |
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#2
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Kaspersky has gone to poop
Thanks for the news. I'll try Eset when I have a chance.
On Fri, 8 Feb 2019 20:39:46 -0800, T wrote in Hi All, Tried to contact Kaspersky sales today. Tech support told me they are now only "on line". Your only contact with Kaspersky sales is the *accursed* Digital River. My dedicated sales manager at Kaspersky has been let go as well. I really likes the guy too. Hopefully someone else picks him up quickly. he was very, very good. I had to switch a government vendor out a few months ago as the gov required him to "attest" that he was not using any Kaspersky product(s). So I switched him over to ESET. Both of us have been quite happy. My office VM's are now all on ESET as well. My supply of K aspersky NFR (not for resale) licenses will expire after a few months and there will be no one to renew them. And I refuse to become part of the revenue stream from products I sell. Anyway ESET gets good marks from av-comparatives and is really easy to install and maintain. And a remarkable small foot print. And my "should not own a computer" customers are not having any troubles using it either. I do not get the endless calls wanting to know why ESET is doing this or that. ESET has America based tech support, which is good, but they are not Americans. They are H1b visa Indians. But at least their English is better and they have a lot more freedom to help, comparable to actual Americans. They are not locked into the "follow the script or you are fired" straight jacket that India based outsourced support often suffers from. So far I have no complaints. (Lets see if they actually fix the email issue I reported in Endpoint!!!) I hate to see Kaspersky go. I have sold them for so many years. It is sad. -T -- Web based forums are like subscribing to 10 different newspapers and having to visit 10 different news stands to pickup each one. Email list-server groups and USENET are like having all of those newspapers delivered to your door every morning. |
#3
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Kaspersky has gone to poop
On 2/8/19 8:39 PM, T wrote:
Hi All, Tried to contact Kaspersky sales today.Â* Tech support told me they are now only "on line".Â* Your only contact with Kaspersky sales is the *accursed* Digital River.Â* My dedicated sales manager at Kaspersky has been let go as well.Â* I really likes the guy too. Hopefully someone else picks him up quickly.Â* he was very, very good. I had to switch a government vendor out a few months ago as the gov required him to "attest" that he was not using any Kaspersky product(s).Â* So I switched him over to ESET. Both of us have been quite happy.Â* My office VM's are now all on ESET as well.Â* My supply of K aspersky NFR (not for resale) licenses will expire after a few months and there will be no one to renew them.Â* And I refuse to become part of the revenue stream from products I sell. Anyway ESET gets good marks from av-comparatives and is really easy to install and maintain.Â* And a remarkable small foot print.Â* And my "should not own a computer" customers are not having any troubles using it either. I do not get the endless calls wanting to know why ESET is doing this or that. ESET has America based tech support, which is good, but they are not Americans.Â* They are H1b visa Indians.Â* But at least their English is better and they have a lot more freedom to help, comparable to actual Americans.Â* They are not locked into the "follow the script or you are fired" straight jacket that India based outsourced support often suffers from.Â* So far I have no complaints.Â* (Lets see if they actually fix the email issue I reported in Endpoint!!!) I hate to see Kaspersky go.Â* I have sold them for so many years.Â* It is sad. -T Hi All, ESET has their own Rescue Live ISO. I burned and tested one. ere is some feedback: https://www.eset.com/int/support/sysrescue/ 1) this is a Linux based iso, so it cuts perfectly with dd. Yippee! 2) the updates are pretty fast. Not fast as I'd like but 1000 times faster than Kaspersky's Rescue Live and well within the "wait" tolerance range of my customers. 3) scanning is just as fast as from Windows. YUGE improvement over Kaspersky's Rescue Live 4) no idea how effective it is though ESET seems to be a class act. So far I only have some issues with their web site. The Endpoint eMail report facility is 15 years out of date and can't eMail an alert for its life. (I reported it, lets see if they fix it. Kaspersky DID/DOES NOT take feedback or request from its customers.) And I don't really like their tech support being Indian H1b visas due to the language problem and screwing my fellow countrymen out of jobs -T |
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