writing for help... if anybody can!

BEFORE U READ MY PROBLEMS, read this:
i may have been hacked because i had to re-install norton
internet security and now that works fine. before, i
could NOT enable norton security. shortly before this
problem, i had PERMANENTLY deleted files which had been
erased by the trash can.


NOW MY PROBLEMS:
(1) When I select Start, Run and type in "msconfig". The
msconfig utility comes up for two seconds and then
disappears.
(2) When I Press CTRL+ALT+DEL, the Windows Task Manager
comes up for two seconds and then disappears.
(3) When I right click on "My Computer" and I select
Properties, I get the error message: The procedure
entry
point RemoteAssistancePrepareSystemRestore could not be
located in the dynamic link library WINSTA.dll. The
Title
of the error message is: rundll32.exe - Entry point not
found
(4) When I try to run System Restore, I get the same
error message as above and the title of the Error
Message
is: rstrui.exe - Entry Point Not Found. I get a lot of
Error Messages similar to above.

Try a repair this way:
Start, Run
Type "cmd" ENTER
Type "sfc /scannow" ENTER
Have your Windows XP CD ready.

If that fails, try a Repair Installation:
http://www.dougknox.com/xp/tips/xp_repair_install.htm
Windows Updates and Service Pack will need to be reinstalled.

If you firmly believe you have been hacked, perform a Clean
Installation.
If you were hacked it can be nearly impossible to determine the extent
of the damage or corruption and the hacker may still have his claws in
the computer. .

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/p...oups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"nujjy" wrote in message
...
BEFORE U READ MY PROBLEMS, read this:
i may have been hacked because i had to re-install norton
internet security and now that works fine. before, i
could NOT enable norton security. shortly before this
problem, i had PERMANENTLY deleted files which had been
erased by the trash can.


NOW MY PROBLEMS:
(1) When I select Start, Run and type in "msconfig". The
msconfig utility comes up for two seconds and then
disappears.
(2) When I Press CTRL+ALT+DEL, the Windows Task Manager
comes up for two seconds and then disappears.
(3) When I right click on "My Computer" and I select
Properties, I get the error message: The procedure
entry
point RemoteAssistancePrepareSystemRestore could not be
located in the dynamic link library WINSTA.dll. The
Title
of the error message is: rundll32.exe - Entry point not
found
(4) When I try to run System Restore, I get the same
error message as above and the title of the Error
Message
is: rstrui.exe - Entry Point Not Found. I get a lot of
Error Messages similar to above.

I did that "sfc /scannow" procedure and then nothing it
did the test to verify the files. After it had done that,
no confirmation, no message, nothing. What has happened?
-----Original Message-----
Try a repair this way:
Start, Run
Type "cmd" ENTER
Type "sfc /scannow" ENTER
Have your Windows XP CD ready.

If that fails, try a Repair Installation:
http://www.dougknox.com/xp/tips/xp_repair_install.htm
Windows Updates and Service Pack will need to be
reinstalled.

If you firmly believe you have been hacked, perform a
Clean
Installation.
If you were hacked it can be nearly impossible to
determine the extent
of the damage or corruption and the hacker may still
have his claws in
the computer. .

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/p...g/newsgroups/s
etup.asp
Please respond to newsgroup only for everyone's benefit.


"nujjy" wrote in message
...
BEFORE U READ MY PROBLEMS, read this:
i may have been hacked because i had to re-install
norton
internet security and now that works fine. before, i
could NOT enable norton security. shortly before this
problem, i had PERMANENTLY deleted files which had been
erased by the trash can.


NOW MY PROBLEMS:
(1) When I select Start, Run and type in "msconfig".
The
msconfig utility comes up for two seconds and then
disappears.
(2) When I Press CTRL+ALT+DEL, the Windows Task
Manager
comes up for two seconds and then disappears.
(3) When I right click on "My Computer" and I select
Properties, I get the error message: The procedure
entry
point RemoteAssistancePrepareSystemRestore could
not be
located in the dynamic link library WINSTA.dll. The
Title
of the error message is: rundll32.exe - Entry point
not
found
(4) When I try to run System Restore, I get the same
error message as above and the title of the Error
Message
is: rstrui.exe - Entry Point Not Found. I get a lot
of
Error Messages similar to above.



.

If sfc /scannow did not work or resolve the issue, try a Repair
Installation:
http://www.dougknox.com/xp/tips/xp_repair_install.htm

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/p...oups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"nujjy" wrote in message
...
I did that "sfc /scannow" procedure and then nothing it
did the test to verify the files. After it had done that,
no confirmation, no message, nothing. What has happened?
-----Original Message-----
Try a repair this way:
Start, Run
Type "cmd" ENTER
Type "sfc /scannow" ENTER
Have your Windows XP CD ready.

If that fails, try a Repair Installation:
http://www.dougknox.com/xp/tips/xp_repair_install.htm
Windows Updates and Service Pack will need to be
reinstalled.

If you firmly believe you have been hacked, perform a
Clean
Installation.
If you were hacked it can be nearly impossible to
determine the extent
of the damage or corruption and the hacker may still
have his claws in
the computer. .

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/p...g/newsgroups/s
etup.asp
Please respond to newsgroup only for everyone's benefit.


"nujjy" wrote in message
...
BEFORE U READ MY PROBLEMS, read this:
i may have been hacked because i had to re-install
norton
internet security and now that works fine. before, i
could NOT enable norton security. shortly before this
problem, i had PERMANENTLY deleted files which had been
erased by the trash can.


NOW MY PROBLEMS:
(1) When I select Start, Run and type in "msconfig".
The
msconfig utility comes up for two seconds and then
disappears.
(2) When I Press CTRL+ALT+DEL, the Windows Task
Manager
comes up for two seconds and then disappears.
(3) When I right click on "My Computer" and I select
Properties, I get the error message: The procedure
entry
point RemoteAssistancePrepareSystemRestore could
not be
located in the dynamic link library WINSTA.dll. The
Title
of the error message is: rundll32.exe - Entry point
not
found
(4) When I try to run System Restore, I get the same
error message as above and the title of the Error
Message
is: rstrui.exe - Entry Point Not Found. I get a lot
of
Error Messages similar to above.



.

Nujjy

As I said in reply to your previous post.... if you haven't already done a
system check with an up to date NAV.. then do so... even so, it would be
worthwhile checking the norton website and checking in the security
responses section where they have detailed info on virus infections.
At a quick glance your situation does sound like a W32.Klez virus - don't
quote me though... the norton site does have disinfectant tools... but if
you're still not certain that you have cleansed your system then better to
do a full reformat and a clean re-installation on your system disk.

hope that helps
Pete

---------------
"nujjy" wrote in message
...
BEFORE U READ MY PROBLEMS, read this:
i may have been hacked because i had to re-install norton
internet security and now that works fine. before, i
could NOT enable norton security. shortly before this
problem, i had PERMANENTLY deleted files which had been
erased by the trash can.


NOW MY PROBLEMS:
(1) When I select Start, Run and type in "msconfig". The
msconfig utility comes up for two seconds and then
disappears.
(2) When I Press CTRL+ALT+DEL, the Windows Task Manager
comes up for two seconds and then disappears.
(3) When I right click on "My Computer" and I select
Properties, I get the error message: The procedure
entry
point RemoteAssistancePrepareSystemRestore could not be
located in the dynamic link library WINSTA.dll. The
Title
of the error message is: rundll32.exe - Entry point not
found
(4) When I try to run System Restore, I get the same
error message as above and the title of the Error
Message
is: rstrui.exe - Entry Point Not Found. I get a lot of
Error Messages similar to above.

That's the way it works. Open your "Event viewer" to see if anything =
was done.

--=20
Just my 2=A2 worth
Jeff
_____in response to_____
"nujjy" wrote in message =
...
| I did that "sfc /scannow" procedure and then nothing it=20
| did the test to verify the files. After it had done that,=20
| no confirmation, no message, nothing. What has happened?



---
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