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SP2 Uninstall / System Restore - Mess
After installing WIN XP SP2, I had difficulties. HP sent
out updates that should be installed prior to installing SP2. They recommended Uninstallilng SP2, installing the updates, then reinstalling SP2. I uninstalled SP2. Then I downloaded and installed the updates. I have a Compaq, not HP but I assumed the updates were for both. Maybe they weren't. When I tried to restart the computer, everything froze. I did a system restore through Safe Mode which worked to get me back into my computer. But unfortunately I couldn't get back to the date before I had installed SP2. Now, when I try to uninstall SP2, I get a message that it may have already been uninstalled, but there are at least parts of the service pack still on my computer because it is listed in the Add/Remove Program, it is still listed as part of my Windows Version in Windows and in IE, and many of the SP2 behaviors that I didn't like before are still present. How can I remove all of the SP2 components completely? The add/remove uninstall method doesn't work, System Restore no longer has restore points before the installation of SP2, the hidden $NtServicePackUninstall$ solution doesn't work. And my computer came with Win XP Home and a Compaq Recovery CD and not a Windows XP CD. So I am not sure if I can try the Recovery Console method using the Compaq Recovery CD. What would I look for on the CD? Am I going to have to do a factory restore? That puts me back to a time before SP1. Aaaaaagggahhh. |
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#2
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SP2 Uninstall / System Restore - Mess
Sharon wrote:
After installing WIN XP SP2, I had difficulties. HP sent out updates that should be installed prior to installing SP2. They recommended Uninstallilng SP2, installing the updates, then reinstalling SP2. I uninstalled SP2. Then I downloaded and installed the updates. I have a Compaq, not HP but I assumed the updates were for both. Maybe they weren't. When I tried to restart the computer, everything froze. I'm sorry to hear this. Absolutely you should have gone to the tech support page for your exact make/model computer. Definitely the updates were not for both HP and Compaq computers. HPs and Compaqs are completely different computers. I did a system restore through Safe Mode which worked to get me back into my computer. But unfortunately I couldn't get back to the date before I had installed SP2. Now, when I try to uninstall SP2, I get a message that it may have already been uninstalled, but there are at least parts of the service pack still on my computer because it is listed in the Add/Remove Program, it is still listed as part of my Windows Version in Windows and in IE, and many of the SP2 behaviors that I didn't like before are still present. How can I remove all of the SP2 components completely? The add/remove uninstall method doesn't work, System Restore no longer has restore points before the installation of SP2, the hidden $NtServicePackUninstall$ solution doesn't work. And my computer came with Win XP Home and a Compaq Recovery CD and not a Windows XP CD. So I am not sure if I can try the Recovery Console method using the Compaq Recovery CD. What would I look for on the CD? Am I going to have to do a factory restore? That puts me back to a time before SP1. Aaaaaagggahhh. If you did not get an actual operating system disk with your computer, I do not believe you will be able to use the restore disk for anything except returning your computer to factory condition. HP's restore disks give you the opportunity to do a Repair Install, but AFAIK Compaq's restore disks do not. You might try borrowing a friend's XP cd (making sure it is the same Edition as yours) and see if you can get into the Recovery Console that way. If you can, here's a link that explains how to remove SP2 with the Recovery Console: http://support.microsoft.com/default.aspx?kbid=875350 I do not believe you will be able to do a Repair Install with the hypothetical friend's XP Home XP either, because Compaqs have such proprietary hardware and software. You might try calling Compaq tech support, but I don't hold out much hope for them telling you anything but "use the Restore Disk". Remember, if you *do* use the restore, it will wipe out everything so back up all your data first. Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" |
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SP2 Uninstall / System Restore - Mess
-----Original Message----- Sharon wrote: After installing WIN XP SP2, I had difficulties. HP sent out updates that should be installed prior to installing SP2. They recommended Uninstallilng SP2, installing the updates, then reinstalling SP2. I uninstalled SP2. Then I downloaded and installed the updates. I have a Compaq, not HP but I assumed the updates were for both. Maybe they weren't. When I tried to restart the computer, everything froze. I'm sorry to hear this. Absolutely you should have gone to the tech support page for your exact make/model computer. Definitely the updates were not for both HP and Compaq computers. HPs and Compaqs are completely different computers. I did a system restore through Safe Mode which worked to get me back into my computer. But unfortunately I couldn't get back to the date before I had installed SP2. Now, when I try to uninstall SP2, I get a message that it may have already been uninstalled, but there are at least parts of the service pack still on my computer because it is listed in the Add/Remove Program, it is still listed as part of my Windows Version in Windows and in IE, and many of the SP2 behaviors that I didn't like before are still present. How can I remove all of the SP2 components completely? The add/remove uninstall method doesn't work, System Restore no longer has restore points before the installation of SP2, the hidden $NtServicePackUninstall$ solution doesn't work. And my computer came with Win XP Home and a Compaq Recovery CD and not a Windows XP CD. So I am not sure if I can try the Recovery Console method using the Compaq Recovery CD. What would I look for on the CD? Am I going to have to do a factory restore? That puts me back to a time before SP1. Aaaaaagggahhh. If you did not get an actual operating system disk with your computer, I do not believe you will be able to use the restore disk for anything except returning your computer to factory condition. HP's restore disks give you the opportunity to do a Repair Install, but AFAIK Compaq's restore disks do not. You might try borrowing a friend's XP cd (making sure it is the same Edition as yours) and see if you can get into the Recovery Console that way. If you can, here's a link that explains how to remove SP2 with the Recovery Console: http://support.microsoft.com/default.aspx?kbid=875350 I do not believe you will be able to do a Repair Install with the hypothetical friend's XP Home XP either, because Compaqs have such proprietary hardware and software. You might try calling Compaq tech support, but I don't hold out much hope for them telling you anything but "use the Restore Disk". Remember, if you *do* use the restore, it will wipe out everything so back up all your data first. Malke -- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" . Thank you for responding Malke. It's my worse nightmare come true. I had to do factory restore last year (twice) because the tech I paid to help me didn't tell me to disconnect everything first. I don't have the backup feature because it isn't a part of XP Home and again, I don't have the Win XP disc. I will never buy Compaq again. But I really appreciate your answering. Sharon |
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