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Problem after installing SP2



 
 
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  #1  
Old August 24th 05, 03:57 AM
Joel Head
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Default Problem after installing SP2

I recently have been having a problem that is really driving me crazy. I
have recently updated XP pro to SP2. I am having a problem now
right-clicking files anywhere on my system. Windows will hang and give me an
error about "Dr. Watson postmortem has caused an error and needs to close".
After waiting a minute or two explorer.exe will close and open again and I
receive an event id 1002 saying "The shell stopped unexpectedly and
Explorer.exe was restarted."

What makes this even weirder is that I can right click on shortcuts and
other desktop icons with no problem, its just when I right click files no
matter where they are either on the desktop or somewhere on the harddrive.

I have uninstalled SP2 and tried to see if the problem went away and yes it
did. I then reinstalled SP2 again and the problem is back!

Any ideas? Thank you

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  #2  
Old August 24th 05, 06:03 AM
PA Bear
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Default

1. Uninstall SP2 via Add/Remove Programs and reboot.

2. Run a thorough check for hijackware, including posting your HijackThis
log to an appropriate forum.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis (http://aumha.net/downloads/hijackthis.zip)
is the preferred tool to use. It will help you to both identify and remove
any hijackware/spyware.

**Post your HijackThis log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or
other appropriate forum for expert analysis, not here.**

3. Do not install SP2 until an expert gives your HijackThis log a clean bill
of health.

Also see:

What to Know Before Downloading/Installing SP2
http://www.microsoft.com/windowsxp/s...hattoknow.mspx

Installing SP2 Step-by-Step
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto

Troubleshooting Your Installation
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot

WinXP SP2 FAQ: What to do after installing SP2
http://support.microsoft.com/default...xpsp2installed

Service Pack (any) Installation Checklist (MVP Jupiter Jones)
http://www3.telus.net/dandemar/spackins.htm

WinXP SP2-specific Page (MVP Jupiter Jones)
http://www3.telus.net/dandemar/xpsp2.htm

The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=837783
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Joel Head wrote:
I recently have been having a problem that is really driving me crazy. I
have recently updated XP pro to SP2. I am having a problem now
right-clicking files anywhere on my system. Windows will hang and give
me an error about "Dr. Watson postmortem has caused an error and needs to
close". After waiting a minute or two explorer.exe will close and open
again and I receive an event id 1002 saying "The shell stopped
unexpectedly and Explorer.exe was restarted."

What makes this even weirder is that I can right click on shortcuts and
other desktop icons with no problem, its just when I right click files no
matter where they are either on the desktop or somewhere on the harddrive.

I have uninstalled SP2 and tried to see if the problem went away and yes
it did. I then reinstalled SP2 again and the problem is back!

Any ideas? Thank you


  #3  
Old August 24th 05, 10:34 AM
Rock
external usenet poster
 
Posts: n/a
Default

Joel Head wrote:

I recently have been having a problem that is really driving me crazy. I
have recently updated XP pro to SP2. I am having a problem now
right-clicking files anywhere on my system. Windows will hang and give me an
error about "Dr. Watson postmortem has caused an error and needs to close".
After waiting a minute or two explorer.exe will close and open again and I
receive an event id 1002 saying "The shell stopped unexpectedly and
Explorer.exe was restarted."

What makes this even weirder is that I can right click on shortcuts and
other desktop icons with no problem, its just when I right click files no
matter where they are either on the desktop or somewhere on the harddrive.

I have uninstalled SP2 and tried to see if the problem went away and yes it
did. I then reinstalled SP2 again and the problem is back!

Any ideas? Thank you


In addition to PA Bear's advice this problem can be caused for certain
context menu handlers. See these links:

http://www.winxptutor.com/sp2/divxcrash.htm

"Right-click is slow or weird behavior caused by context menu handlers"
http://windowsxp.mvps.org/slowrightclick.htm

--
Rock
MS MVP Windows - Shell/User

 




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