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Had to reformat & reinstall operating system (wndows XP). Lost MS
Something happened to my system and I was forced to reinstall the operating
system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! |
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Had to reformat & reinstall operating system (wndows XP). Lost MS
"SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Office to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom |
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Had to reformat & reinstall operating system (wndows XP). Lost MS
If your PC is out of warranty they have no futher legal obligation to you.
If you purchased Office from a third party you would need to produce both the product key & purchase receipt to obtain a replacement. "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! |
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Had to reformat & reinstall operating system (wndows XP). Lost MS
well, if your system came preinstalled
with software, then you likely have a factory restore feature whereas a portion of your hard drive has been reserved for storing the setup files for windows and perhaps your office. the trial version may be included in the factory restore. did you check your manual and or the computers homesite to find out how to restore your windows? incidentally, does your office product key contain the letters oem? -- db·´¯`·...¸)))º DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces - @Hotmail.com - nntp Postologist ~ "share the nirvana" - dbZen ~~~~~~~~~~~~~~~ "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! |
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Had to reformat & reinstall operating system (wndows XP). LostMS
SuziQ wrote:
Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! Unless those apps came with your system restore cd or you have them separately you will have to argue it out with the mfg you may want to just use the free alternative Open Office it should do the trick |
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Had to reformat & reinstall operating system (wndows XP). Lost
DB, When my system became corrupt, I did not have internet access, and all restore options were inaccessible--nothing relating to the internet or restoration appeared anywhere, I even tried DOS. What is this "factory restore". How (or) can I access it? My code does not contain "OEM". My system is a Gateway. It came with three disks: two system operation restoration disks, and one device driver disk. Thank you ~ "db" wrote: well, if your system came preinstalled with software, then you likely have a factory restore feature whereas a portion of your hard drive has been reserved for storing the setup files for windows and perhaps your office. the trial version may be included in the factory restore. did you check your manual and or the computers homesite to find out how to restore your windows? incidentally, does your office product key contain the letters oem? -- db·´¯`·...¸)))º DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces - @Hotmail.com - nntp Postologist ~ "share the nirvana" - dbZen ~~~~~~~~~~~~~~~ "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! |
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Had to reformat & reinstall operating system (wndows XP). Lost
SC Tom,
I did have the full version of Office, but the only disks that came with my computer were two operating system restoration disks and one with device drivers. Each time a service pack upgrade came out, it would ask for the Windows disks, which I didn't have. I kept contacting Gateway, but the wouldn't respond. Thank you ~ "SC Tom" wrote: "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Office to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom |
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Had to reformat & reinstall operating system (wndows XP). Lost
Where did you purchase the full version of Office from?
When you purchased your Gateway PC, it likely came pre-installed with a trial for Microsoft Office. Or maybe you also purchase a full version of Office. Since you're the one with the receipt for this purchase, you're the only one who knows what you bought! Is it possible you purchased a license from Microsoft to convert your trail version into a full version? Or did you purchase the whole package (including the CDs)? Where exactly did you get this "product code" for Office? Remember, the more complete the information you provide us is, the better we will be able to understand you and offer guidance! Also, when you reformatted your hard drive and reinstalled XP, which method did you use? XP Installation CD, Gateway PC restore or recovery CD, or hidden recovery partition? SuziQ wrote: SC Tom, I did have the full version of Office, but the only disks that came with my computer were two operating system restoration disks and one with device drivers. Each time a service pack upgrade came out, it would ask for the Windows disks, which I didn't have. I kept contacting Gateway, but the wouldn't respond. Thank you ~ "SC Tom" wrote: "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Office to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom |
#9
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Had to reformat & reinstall operating system (wndows XP). Lost
ok,
then those restorations disks enable you to restore your system back to its orginal state as it left the factory. factory restore is the process of restoring the machine back to its original state. so the office trial would have been included "if" it was part of the package. here is a link that may provide some help: http://support.microsoft.com/kb/326246 -- db·´¯`·...¸)))º DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces - @Hotmail.com - nntp Postologist ~ "share the nirvana" - dbZen ~~~~~~~~~~~~~~~ "SuziQ" wrote in message ... DB, When my system became corrupt, I did not have internet access, and all restore options were inaccessible--nothing relating to the internet or restoration appeared anywhere, I even tried DOS. What is this "factory restore". How (or) can I access it? My code does not contain "OEM". My system is a Gateway. It came with three disks: two system operation restoration disks, and one device driver disk. Thank you ~ "db" wrote: well, if your system came preinstalled with software, then you likely have a factory restore feature whereas a portion of your hard drive has been reserved for storing the setup files for windows and perhaps your office. the trial version may be included in the factory restore. did you check your manual and or the computers homesite to find out how to restore your windows? incidentally, does your office product key contain the letters oem? -- db·´¯`·...¸)))º DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces - @Hotmail.com - nntp Postologist ~ "share the nirvana" - dbZen ~~~~~~~~~~~~~~~ "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! |
#10
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Had to reformat & reinstall operating system (wndows XP). Lost
On Sep 27, 9:52*pm, SuziQ wrote:
SC Tom, I did have the full version of Office, but the only disks that came with my computer were two operating system restoration disks and one with device drivers. *Each time a service pack upgrade came out, it would ask for the Windows disks, which I didn't have. *I kept contacting Gateway, but the wouldn't respond. Thank you ~ "SC Tom" wrote: "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. *I could not do a system restore, as those options, and others, were removed from my computer. *My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. *Their response is always the same, "Your system is out of warranty. *Your system was preinstalled with programs to try for 60 days". *That is untrue, and I have my MS Word product code to prove it. *How to I get this software? *Right now, WordPad is the only thing I have. *Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Office to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom Was this Office "system" the Office 2007 trial? Somehow, there was an trial version that hen you "applied" a valid system key, it became the full package. |
#11
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Had to reformat & reinstall operating system (wndows XP). Lost
Dave,
Office came preinstalled on my computer. The product code was already on the outside of the tower. When I restored the operating system, I used the Gateway disks that came with my system, which were from 2002, when I bought my computer. After the installation, I downloaded upgrades, services packs and critical upgrades from the MS site. I couldn't use Gateway's restore, because whatever happened to my system removed anything related to Gateway, my internet, and the restore option out of my "System Accessories," so I had no choice. The one error I kept getting prior to reinstalling the operating system was "RCP Server Unavailable". Thanks for your help! Sue "Daave" wrote: Where did you purchase the full version of Office from? When you purchased your Gateway PC, it likely came pre-installed with a trial for Microsoft Office. Or maybe you also purchase a full version of Office. Since you're the one with the receipt for this purchase, you're the only one who knows what you bought! Is it possible you purchased a license from Microsoft to convert your trail version into a full version? Or did you purchase the whole package (including the CDs)? Where exactly did you get this "product code" for Office? Remember, the more complete the information you provide us is, the better we will be able to understand you and offer guidance! Also, when you reformatted your hard drive and reinstalled XP, which method did you use? XP Installation CD, Gateway PC restore or recovery CD, or hidden recovery partition? SuziQ wrote: SC Tom, I did have the full version of Office, but the only disks that came with my computer were two operating system restoration disks and one with device drivers. Each time a service pack upgrade came out, it would ask for the Windows disks, which I didn't have. I kept contacting Gateway, but the wouldn't respond. Thank you ~ "SC Tom" wrote: "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Office to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom |
#12
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Had to reformat & reinstall operating system (wndows XP). Lost
Replies inline.
SuziQ wrote: Dave, Office came preinstalled on my computer. Did you get the trial version preinstalled on your PC (which I imagine is the usual situation)? Or did you purchase Office from the beginning and did Gateway (or someone else) install it so that when you first received it, it was pre-installed? Again, since you're the one with the receipt for this purchase, you're the only one who knows what you bought! The product code was already on the outside of the tower. What you are describing (I am pretty sure) is the Certificate of Authenticity sticker which contains the name of your *operating system* (Windows XP); it contains your Product Key. This key is for Windows XP, not for Office! If there is some other "product code," please describe it in detail. When I restored the operating system, I used the Gateway disks that came with my system, which were from 2002, when I bought my computer. After the installation, I downloaded upgrades, services packs and critical upgrades from the MS site. I couldn't use Gateway's restore, because whatever happened to my system removed anything related to Gateway, my internet, and the restore option out of my "System Accessories," so I had no choice. The one error I kept getting prior to reinstalling the operating system was "RCP Server Unavailable". Again, was one of these disks an actual Windows XP installation CD (even if might have a Gateway branding on it)? Or was it a Gateway restore or recovery CD? Please give a detailed answer! What is the model and model number? Frequently, manufacturers provide a hidden recovery partition which is accessed in a special way (not what you described), and for all you know, is *still there*. If we know the precise model, we might be able to help you at least get your trial back. So far, you haven't provided confirmation that you have a full version of Office. If you do, please give us details! For isntance, a line item on a receipt or a transaction online, etc. Thanks for your help! YW. Sue "Daave" wrote: Where did you purchase the full version of Office from? When you purchased your Gateway PC, it likely came pre-installed with a trial for Microsoft Office. Or maybe you also purchase a full version of Office. Since you're the one with the receipt for this purchase, you're the only one who knows what you bought! Is it possible you purchased a license from Microsoft to convert your trail version into a full version? Or did you purchase the whole package (including the CDs)? Where exactly did you get this "product code" for Office? Remember, the more complete the information you provide us is, the better we will be able to understand you and offer guidance! Also, when you reformatted your hard drive and reinstalled XP, which method did you use? XP Installation CD, Gateway PC restore or recovery CD, or hidden recovery partition? SuziQ wrote: SC Tom, I did have the full version of Office, but the only disks that came with my computer were two operating system restoration disks and one with device drivers. Each time a service pack upgrade came out, it would ask for the Windows disks, which I didn't have. I kept contacting Gateway, but the wouldn't respond. Thank you ~ "SC Tom" wrote: "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. I could not do a system restore, as those options, and others, were removed from my computer. My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. Their response is always the same, "Your system is out of warranty. Your system was preinstalled with programs to try for 60 days". That is untrue, and I have my MS Word product code to prove it. How to I get this software? Right now, WordPad is the only thing I have. Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Office to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom |
#13
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Had to reformat & reinstall operating system (wndows XP). Lost
On Sep 29, 12:23*am, SuziQ wrote:
Dave, Office came preinstalled on my computer. *The product code was already on the outside of the tower. * When I restored the operating system, I used the Gateway disks that came with my system, which were from 2002, when I bought my computer. *After the installation, I downloaded upgrades, services packs and critical upgrades from the MS site. *I couldn't use Gateway's restore, because whatever happened to my system removed anything related to Gateway, my internet, and the restore option out of my "System Accessories," so I had no choice. *The one error I kept getting prior to reinstalling the operating system was "RCP Server Unavailable". Thanks for your help! Sue "Daave" wrote: Where did you purchase the full version of Office from? When you purchased your Gateway PC, it likely came pre-installed with a trial for Microsoft Office. Or maybe you also purchase a full version of Office. Since you're the one with the receipt for this purchase, you're the only one who knows what you bought! Is it possible you purchased a license from Microsoft to convert your trail version into a full version? Or did you purchase the whole package (including the CDs)? Where exactly did you get this "product code" for Office? Remember, the more complete the information you provide us is, the better we will be able to understand you and offer guidance! Also, when you reformatted your hard drive and reinstalled XP, which method did you use? XP Installation CD, Gateway PC restore or recovery CD, or hidden recovery partition? SuziQ wrote: SC Tom, I did have the full version of Office, but the only disks that came with my computer were two operating system restoration disks and one with device drivers. *Each time a service pack upgrade came out, it would ask for the Windows disks, which I didn't have. *I kept contacting Gateway, but the wouldn't respond. Thank you ~ "SC Tom" wrote: "SuziQ" wrote in message ... Something happened to my system and I was forced to reinstall the operating system. *I could not do a system restore, as those options, and others, were removed from my computer. *My system came preinstalled with Word, Excel, etc. I contacted my computer manufacturer multiple times. *Their response is always the same, "Your system is out of warranty. *Your system was preinstalled with programs to try for 60 days". *That is untrue, and I have my MS Word product code to prove it. *How to I get this software? Right now, WordPad is the only thing I have. *Thank You! If you still have your itemized receipt, then you should contact them again and ask to speak to a supervisor. Odds are you are going to have to purchase the recovery disks from them if you didn't make a set when you first got the PC. If it had a full-blown version of Office on it, you should have the CD's for it. If you bought it from another party, then you should contact them for the disks. For example, if you bought a Dell computer from Best Buy and they (Best Buy) were offering a non-expiring version of Offe to get you to buy from them, then you would have to contact BB and hope for the best (no pun intended). Dell would not be responsible for any offers that retailers promised/provided. SC Tom If you had Microsoft Office 2007 trial version, Microsoft seemed to have a method of converting the trial version just by entering a special key. It then converted the trial version to the full version. |
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