If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Unable to do system restore
Not sure if this is an XP or Office issue. Trying to install software
(Delphi 2009) it failed with an unknown error and I had to reboot. All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). All other software seems to work fine. Tried Office diagnostics - no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? |
Ads |
#2
|
|||
|
|||
Unable to do system restore
"Lorne" wrote in message
... Not sure if this is an XP or Office issue. Trying to install software (Delphi 2009) it failed with an unknown error and I had to reboot. All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). All other software seems to work fine. Tried Office diagnostics - no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? some more info: 1. System restore does not work to any recent restore point. 2. Office programs will not start in safe mode either. 3. Searching the net suggests that the problem is a corrupt user profile which means that reinstalling office will not work. Any ideas how I can isolate the corrupt bit and copy it from a working profile? |
#3
|
|||
|
|||
Unable to do system restore
"Lorne" wrote in message
... Not sure if this is an XP or Office issue. Trying to install software (Delphi 2009) it failed with an unknown error and I had to reboot. All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). All other software seems to work fine. Tried Office diagnostics - no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? some more info: 1. System restore does not work to any recent restore point. 2. Office programs will not start in safe mode either. 3. Searching the net suggests that the problem is a corrupt user profile which means that reinstalling office will not work. Any ideas how I can isolate the corrupt bit and copy it from a working profile? |
#4
|
|||
|
|||
Unable to do system restore
Have you created another profile and tested that theory?
-- Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm How to ask a question http://support.microsoft.com/kb/555375 "Lorne" wrote in message news:%23HVJOO% some more info: 1. System restore does not work to any recent restore point. 2. Office programs will not start in safe mode either. 3. Searching the net suggests that the problem is a corrupt user profile which means that reinstalling office will not work. Any ideas how I can isolate the corrupt bit and copy it from a working profile? |
#5
|
|||
|
|||
Unable to do system restore
Have you created another profile and tested that theory?
-- Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm How to ask a question http://support.microsoft.com/kb/555375 "Lorne" wrote in message news:%23HVJOO% some more info: 1. System restore does not work to any recent restore point. 2. Office programs will not start in safe mode either. 3. Searching the net suggests that the problem is a corrupt user profile which means that reinstalling office will not work. Any ideas how I can isolate the corrupt bit and copy it from a working profile? |
#6
|
|||
|
|||
Unable to do system restore
On May 13, 11:16*am, "Lorne" wrote:
Not sure if this is an XP or Office issue. *Trying to install software (Delphi 2009) it failed with an unknown error and I had to reboot. *All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). *All other software seems to work fine. Tried Office diagnostics - *no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? *It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? System Restore is one of the things that malicious software will attack to keep you from removing it (preventing you from going back to a good date). There is a file called fpsrvutl.dll that deals with FrontPage (fp = FrontPage). Is that what you mean instead of fpsrvvtl.dll? I sure hope so. If a restore point was made while the system was infected - even though you never knew about it until much later, the infection is in that restore point and all others made after the initial infection. Once you get this sorted out, you should consider deleting all restore points prior to the infection and making a new one you know is good (we can talk about that later). Before trying to figure the other stuff, download Malwarebytes free software, install it, update, and do a full scan. Let MBAM clean things up and try your stuff again. We can feel better if we know we are not working on a system with some malware infection. |
#7
|
|||
|
|||
Unable to do system restore
On May 13, 11:16*am, "Lorne" wrote:
Not sure if this is an XP or Office issue. *Trying to install software (Delphi 2009) it failed with an unknown error and I had to reboot. *All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). *All other software seems to work fine. Tried Office diagnostics - *no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? *It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? System Restore is one of the things that malicious software will attack to keep you from removing it (preventing you from going back to a good date). There is a file called fpsrvutl.dll that deals with FrontPage (fp = FrontPage). Is that what you mean instead of fpsrvvtl.dll? I sure hope so. If a restore point was made while the system was infected - even though you never knew about it until much later, the infection is in that restore point and all others made after the initial infection. Once you get this sorted out, you should consider deleting all restore points prior to the infection and making a new one you know is good (we can talk about that later). Before trying to figure the other stuff, download Malwarebytes free software, install it, update, and do a full scan. Let MBAM clean things up and try your stuff again. We can feel better if we know we are not working on a system with some malware infection. |
#8
|
|||
|
|||
Unable to do system restore
Lorne
http://bertk.mvps.org/html/srfail.html http://bertk.mvps.org/html/symantecdoc1.html -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Lorne wrote: "Lorne" wrote in message ... Not sure if this is an XP or Office issue. Trying to install software (Delphi 2009) it failed with an unknown error and I had to reboot. All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). All other software seems to work fine. Tried Office diagnostics - no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? some more info: 1. System restore does not work to any recent restore point. 2. Office programs will not start in safe mode either. 3. Searching the net suggests that the problem is a corrupt user profile which means that reinstalling office will not work. Any ideas how I can isolate the corrupt bit and copy it from a working profile? |
#9
|
|||
|
|||
Unable to do system restore
Lorne
http://bertk.mvps.org/html/srfail.html http://bertk.mvps.org/html/symantecdoc1.html -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Lorne wrote: "Lorne" wrote in message ... Not sure if this is an XP or Office issue. Trying to install software (Delphi 2009) it failed with an unknown error and I had to reboot. All my office programs now failed to work with different error messages (not enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight to the error reporting window and others). All other software seems to work fine. Tried Office diagnostics - no problems found. Tried switching users and everything worked for the other user on the system. Tried a system restore to yesterday which appeared to work until the computer rebooted and I go the error unable to restore to 12 March. Any ideas what could cause this? It seems odd that only office software is affected and it works for other users so I assume some corruption in the current user registry but why would system restore fail? some more info: 1. System restore does not work to any recent restore point. 2. Office programs will not start in safe mode either. 3. Searching the net suggests that the problem is a corrupt user profile which means that reinstalling office will not work. Any ideas how I can isolate the corrupt bit and copy it from a working profile? |
#10
|
|||
|
|||
Unable to do system restore
"David B." wrote in message ... Have you created another profile and tested that theory? Yes, and have spent the best part of a day setting the new profile up to work like the old having copied accross all files from the old profile except NTUSER files. All programs work in the new profile. |
#11
|
|||
|
|||
Unable to do system restore
"David B." wrote in message ... Have you created another profile and tested that theory? Yes, and have spent the best part of a day setting the new profile up to work like the old having copied accross all files from the old profile except NTUSER files. All programs work in the new profile. |
#12
|
|||
|
|||
Unable to do system restore
Including System Restore Lorne?
-- Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Lorne wrote: "David B." wrote in message ... Have you created another profile and tested that theory? Yes, and have spent the best part of a day setting the new profile up to work like the old having copied accross all files from the old profile except NTUSER files. All programs work in the new profile. |
#13
|
|||
|
|||
Unable to do system restore
Including System Restore Lorne?
-- Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Lorne wrote: "David B." wrote in message ... Have you created another profile and tested that theory? Yes, and have spent the best part of a day setting the new profile up to work like the old having copied accross all files from the old profile except NTUSER files. All programs work in the new profile. |
#14
|
|||
|
|||
Unable to do system restore
"Gerry" wrote in message
... Including System Restore Lorne? If I run system restore now will it remove the new profile I just set up? |
#15
|
|||
|
|||
Unable to do system restore
"Gerry" wrote in message
... Including System Restore Lorne? If I run system restore now will it remove the new profile I just set up? |
|
Thread Tools | |
Display Modes | |
|
|