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#1
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Fax monitor: "An error occurred while sending the fax"
The Agere PCI Softmodem in my Compaq Presario SR1620NX keeps giving me this
error. The modem is listed on the HCL for Windows XP Home and is the factory installed modem. Just to make sure, I downloaded and installed the driver from HP's website. The modem dials, handshake occurs, and it looks like the fax is transmitting, but about a min later the error msg appears. I have tried several fax numbers, they all produce the same error. Troubleshooting instructions and diagnostics show all is OK. Help! |
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#2
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Fax monitor: "An error occurred while sending the fax"
Have you reviewed: http://www.google.com/search?hl=en&q...I+Softmodem%22 and.... http://groups.google.com/groups/sear...I+Softmodem%22 Seems that problems with this modem are quite preval- ent. Gary "italiangm" wrote in message ... The Agere PCI Softmodem in my Compaq Presario SR1620NX keeps giving me this error. The modem is listed on the HCL for Windows XP Home and is the factory installed modem. Just to make sure, I downloaded and installed the driver from HP's website. The modem dials, handshake occurs, and it looks like the fax is transmitting, but about a min later the error msg appears. I have tried several fax numbers, they all produce the same error. Troubleshooting instructions and diagnostics show all is OK. Help! |
#3
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Fax monitor: "An error occurred while sending the fax"
I've already reviewed search engine results and Microsoft's knowledgebase
before I posted here. I'm looking for more specific information from someone who might actually have experienced the problem and might've found a solution, not a list of generic search engine links. |
#4
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Fax monitor: "An error occurred while sending the fax"
Well OK, I'm sorry.... "italiangm" wrote in message ... I've already reviewed search engine results and Microsoft's knowledgebase before I posted here. I'm looking for more specific information from someone who might actually have experienced the problem and might've found a solution, not a list of generic search engine links. |
#5
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Fax monitor: "An error occurred while sending the fax"
Here's what we know:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142 12. Why do my Fax transmissions fail so often? You might try removing and re-installing Fax. If you have a WinXP SP2 system, it might look like its installing, but doesn't. Should that happen, start he http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 2. Why can't the XP Fax Installation Program find the Installation Files? In this particular case, setup will have probably found everthing OK, but didn't install them correctly. A common cause for this is security data base corruption as documented he http://support.microsoft.com/kb/884018/EN-US/ You cannot add a Windows component in Windows XP You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft usually waives any charges for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software I can report that the Esentutl utility has corrected the problem in a number of cases, HOWEVER, note that Microsoft does NOT recommend that you use the utility and would prefer you try the hotfix. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "italiangm" wrote in message ... I've already reviewed search engine results and Microsoft's knowledgebase before I posted here. I'm looking for more specific information from someone who might actually have experienced the problem and might've found a solution, not a list of generic search engine links. |
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