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Can't Log Off, Shut Down or Switch User
Hi all
Pretty much as the subject - Win XP Pro in home network environment. Old gateway PIII 600 - 512Mb RAM. Worked once-upon-a-time but has now lost the "switch user" option. Also will not log off or shut down - have to power it off just to access different accounts . This is a hard shut off, not a controlled XP shut down BTW! Have already tried the user-profile-hive-cleanup with no success. Anyone any suggestions please? TIA Phil |
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#2
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Can't Log Off, Shut Down or Switch User
TheScullster wrote:
Hi all Pretty much as the subject - Win XP Pro in home network environment. Old gateway PIII 600 - 512Mb RAM. Worked once-upon-a-time but has now lost the "switch user" option. Also will not log off or shut down - have to power it off just to access different accounts . This is a hard shut off, not a controlled XP shut down BTW! Have already tried the user-profile-hive-cleanup with no success. Shutdown problems (including the ability to switch users) are usually caused by programs/processes that refuse to exit gracefully. Very often these programs/processes are malware although not always. Misbehaving legitimate programs or drivers can also do this. So your first step is, as always, to answer these questions: The First Question Of Troubleshooting: what changed between the time things worked and the time they didn't? The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this? Be sure the computer is clean: http://www.elephantboycomputers.com/...moving_Malware Event Viewer is often a good source of clues as to the cause of the issue. StartRuneventvwr.msc [enter] Additionally, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User |
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