If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Blank screen on Login
Please Help!!! My Windows XP Professional had one of those automatic windows
updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. I can get in under safe mode, and VGA mode but the display is 640 X 480; not the 1600 x 1024 like it should be. If I change the display resolution I get the blank screen again. I've tried the Restore back to several different dates but the same problem exists. I've updated the video drivers to that latest drivers but no change. I've called Dell's tech support and after two hours, they still couldn't figure it out and suggested replacing the motherboard, hard drive, and the fan. All the diagnostics passed! The rep was not very competent BTW. She'd ask me a question four times before she understood my answer. This has to be a software problem/conflict. All of this happened after the update took place. Besides, I can see the desktop in VGA mode. Is there a way to see what the last updates were? Are there any software diagnostics I can run to see what is working and not? I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? |
Ads |
#3
|
|||
|
|||
Blank screen on Login
|
#4
|
|||
|
|||
Blank screen on Login
"Ed Y Blank Stare" wrote in message ... I've used both NVIDIA drivers and through Dell's driver updates. Still the same problem. I'm starting to think it might be something with the registery or a conflict of software but I'm not sure which. ==================================== I believe the problem is with your graphics card. Was this one of the updates from MS? Safe Mode only displays at 640 X 480 it does not use your video card in this mode. Start in Safe Mode again and navigate to the Device manager and see if it shows a conflict [yellow question mark] against the display driver. Regardless if no conflict found: When in safe mode, see if you can roll back to a previous video driver. I'm thinking the problem may be an incompatibility with an updated video driver. From Device Manager, expand Display adapters, right-click on your adapter & choose Properties, select the Driver tab & (if possible) click Roll Back Driver. If Roll Back Driver is not selectable, it means no driver is available for roll back. Un-install the current graphics driver through add/remove and reboot the computer and let windows detect the driver again and see what happens. I'd then try installing an updated driver for your grahics card but go to Nvidia for the driver not Dell or MS because both of those places have outdated drivers. -- Regards, Touch Base Report back on the results, good or bad so others may benefit |
#5
|
|||
|
|||
Blank screen on Login
If you can boot into safe mode and still have video, run msconfig then click
on selective boot and in the boot.ini tab tick the /BOOTLOG box. attempt to boot again. If the boot fails then you will need to boot again in safe mode to look for the ntbtlg.txt file in the Windows folder. Post that. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Randem" wrote in message ... Try booting from your CD to see if the same problem exist. If not then you can use the CD to look into what got updated. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Ed Y Blank Stare" Ed Y Blank wrote in message ... Please Help!!! My Windows XP Professional had one of those automatic windows updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. I can get in under safe mode, and VGA mode but the display is 640 X 480; not the 1600 x 1024 like it should be. If I change the display resolution I get the blank screen again. I've tried the Restore back to several different dates but the same problem exists. I've updated the video drivers to that latest drivers but no change. I've called Dell's tech support and after two hours, they still couldn't figure it out and suggested replacing the motherboard, hard drive, and the fan. All the diagnostics passed! The rep was not very competent BTW. She'd ask me a question four times before she understood my answer. This has to be a software problem/conflict. All of this happened after the update took place. Besides, I can see the desktop in VGA mode. Is there a way to see what the last updates were? Are there any software diagnostics I can run to see what is working and not? I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? |
#6
|
|||
|
|||
Blank screen on Login
|
#7
|
|||
|
|||
Blank screen on Login
I can't post the boot log. It's too long and they have a limit on the number
of characters. Any suggestions? "Randem" wrote: If you can boot into safe mode and still have video, run msconfig then click on selective boot and in the boot.ini tab tick the /BOOTLOG box. attempt to boot again. If the boot fails then you will need to boot again in safe mode to look for the ntbtlg.txt file in the Windows folder. Post that. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Randem" wrote in message ... Try booting from your CD to see if the same problem exist. If not then you can use the CD to look into what got updated. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Ed Y Blank Stare" Ed Y Blank wrote in message ... Please Help!!! My Windows XP Professional had one of those automatic windows updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. I can get in under safe mode, and VGA mode but the display is 640 X 480; not the 1600 x 1024 like it should be. If I change the display resolution I get the blank screen again. I've tried the Restore back to several different dates but the same problem exists. I've updated the video drivers to that latest drivers but no change. I've called Dell's tech support and after two hours, they still couldn't figure it out and suggested replacing the motherboard, hard drive, and the fan. All the diagnostics passed! The rep was not very competent BTW. She'd ask me a question four times before she understood my answer. This has to be a software problem/conflict. All of this happened after the update took place. Besides, I can see the desktop in VGA mode. Is there a way to see what the last updates were? Are there any software diagnostics I can run to see what is working and not? I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? |
#8
|
|||
|
|||
Blank screen on Login
Boot into safe mode and set your monitor screen refresh rate to 60 hertz.
Reboot. Make sure you turn on your system tower before the monitor. -- All the Best and Happy Holidays, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm "Randem" wrote in message ... If you can boot into safe mode and still have video, run msconfig then click on selective boot and in the boot.ini tab tick the /BOOTLOG box. attempt to boot again. If the boot fails then you will need to boot again in safe mode to look for the ntbtlg.txt file in the Windows folder. Post that. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Randem" wrote in message ... Try booting from your CD to see if the same problem exist. If not then you can use the CD to look into what got updated. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Ed Y Blank Stare" Ed Y Blank wrote in message ... Please Help!!! My Windows XP Professional had one of those automatic windows updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. I can get in under safe mode, and VGA mode but the display is 640 X 480; not the 1600 x 1024 like it should be. If I change the display resolution I get the blank screen again. I've tried the Restore back to several different dates but the same problem exists. I've updated the video drivers to that latest drivers but no change. I've called Dell's tech support and after two hours, they still couldn't figure it out and suggested replacing the motherboard, hard drive, and the fan. All the diagnostics passed! The rep was not very competent BTW. She'd ask me a question four times before she understood my answer. This has to be a software problem/conflict. All of this happened after the update took place. Besides, I can see the desktop in VGA mode. Is there a way to see what the last updates were? Are there any software diagnostics I can run to see what is working and not? I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? |
#9
|
|||
|
|||
Blank screen on Login
I've used both NVIDIA drivers and through Dell's driver updates. Still the
same problem. I'm starting to think it might be something with the registery or a conflict of software but I'm not sure which. "Touch Base" wrote: "Ed Y Blank Stare" Ed Y Blank wrote in message ... Please Help!!! My Windows XP Professional had one of those automatic windows updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. snip I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? ================================== Does the NVIDIA GeForce 8800 GT video card have the molex power connector plugged in properly? The updated drivers were these from Microsoft or direct from Nvidia? If MS go to the Nvidia site and download the latest for your card and install. -- Regards, Touch Base Report back on the results, good or bad so others may benefit "There's an old story about the person who wished his computer were as easy to use as his telephone. That wish has come true, since I no longer know how to use my telephone." (Bjarne Stroustrup) |
#10
|
|||
|
|||
Blank screen on Login
Thanks Touch. Yes, I've tried all those suggestions but no change. Still
the blank screen. I'm suspecting some confict but not sure which it could be or what to uninstall. Any other suggestions would be greatly appreciated. "Touch Base" wrote: "Ed Y Blank Stare" wrote in message ... I've used both NVIDIA drivers and through Dell's driver updates. Still the same problem. I'm starting to think it might be something with the registery or a conflict of software but I'm not sure which. ==================================== I believe the problem is with your graphics card. Was this one of the updates from MS? Safe Mode only displays at 640 X 480 it does not use your video card in this mode. Start in Safe Mode again and navigate to the Device manager and see if it shows a conflict [yellow question mark] against the display driver. Regardless if no conflict found: When in safe mode, see if you can roll back to a previous video driver. I'm thinking the problem may be an incompatibility with an updated video driver. From Device Manager, expand Display adapters, right-click on your adapter & choose Properties, select the Driver tab & (if possible) click Roll Back Driver. If Roll Back Driver is not selectable, it means no driver is available for roll back. Un-install the current graphics driver through add/remove and reboot the computer and let windows detect the driver again and see what happens. I'd then try installing an updated driver for your grahics card but go to Nvidia for the driver not Dell or MS because both of those places have outdated drivers. -- Regards, Touch Base Report back on the results, good or bad so others may benefit |
#11
|
|||
|
|||
Blank screen on Login
Yeah, that doesn't work either. If I change anything relating to resolution
or color, the screen goes blank, as if it was is resetting, but then stays blank. And it doesn't go back to normal to confirm if I want to make the changes. I am very very stumped. "Kelly" wrote: Boot into safe mode and set your monitor screen refresh rate to 60 hertz. Reboot. Make sure you turn on your system tower before the monitor. -- All the Best and Happy Holidays, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm "Randem" wrote in message ... If you can boot into safe mode and still have video, run msconfig then click on selective boot and in the boot.ini tab tick the /BOOTLOG box. attempt to boot again. If the boot fails then you will need to boot again in safe mode to look for the ntbtlg.txt file in the Windows folder. Post that. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Randem" wrote in message ... Try booting from your CD to see if the same problem exist. If not then you can use the CD to look into what got updated. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Ed Y Blank Stare" Ed Y Blank wrote in message ... Please Help!!! My Windows XP Professional had one of those automatic windows updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. I can get in under safe mode, and VGA mode but the display is 640 X 480; not the 1600 x 1024 like it should be. If I change the display resolution I get the blank screen again. I've tried the Restore back to several different dates but the same problem exists. I've updated the video drivers to that latest drivers but no change. I've called Dell's tech support and after two hours, they still couldn't figure it out and suggested replacing the motherboard, hard drive, and the fan. All the diagnostics passed! The rep was not very competent BTW. She'd ask me a question four times before she understood my answer. This has to be a software problem/conflict. All of this happened after the update took place. Besides, I can see the desktop in VGA mode. Is there a way to see what the last updates were? Are there any software diagnostics I can run to see what is working and not? I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? |
#12
|
|||
|
|||
Blank screen on Login
Well the boot log is too big to fit on here. But I do see that there are lot
of repeated commands that weren't loaded. Here is the repeated section: Did not load driver Intel Processor Did not load driver Intel Processor Did not load driver Intel Processor Did not load driver Intel Processor Did not load driver NVIDIA GeForce 8800 GT Did not load driver HP LaserJet 4L Did not load driver OHCI Compliant IEEE 1394 Host Controller Did not load driver Realtek High Definition Audio Did not load driver NVIDIA Network Bus Enumerator Did not load driver Audio Codecs Did not load driver Legacy Audio Drivers Did not load driver Media Control Devices Did not load driver Legacy Video Capture Devices Did not load driver Video Codecs Did not load driver WAN Miniport (L2TP) Did not load driver WAN Miniport (IP) Did not load driver WAN Miniport (PPPOE) Did not load driver WAN Miniport (PPTP) Did not load driver Packet Scheduler Miniport Did not load driver Packet Scheduler Miniport Did not load driver Direct Parallel Did not load driver Trend Micro Common Firewall Miniport Did not load driver Trend Micro Common Firewall Miniport Any ideas anyone? "Randem" wrote: If you can boot into safe mode and still have video, run msconfig then click on selective boot and in the boot.ini tab tick the /BOOTLOG box. attempt to boot again. If the boot fails then you will need to boot again in safe mode to look for the ntbtlg.txt file in the Windows folder. Post that. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Randem" wrote in message ... Try booting from your CD to see if the same problem exist. If not then you can use the CD to look into what got updated. -- Randem Systems Your Installation Specialist The Top Inno Setup Script Generator http://www.randem.com/innoscript.html http://www.rndem.com/installerproblems.html http://www.randem.com/vistainstalls.html http://www.financialtrainingservices.org "Ed Y Blank Stare" Ed Y Blank wrote in message ... Please Help!!! My Windows XP Professional had one of those automatic windows updates and it asked me to reboot. When I rebooted, I get the BIOS screen and then the Windows XP logo. After that I get a "no signal" message and a blank screen. The activity lights looks like everything is working normally but since I have a blank screen, I am only 99% certain. Now this happens everytime I boot up. I can get in under safe mode, and VGA mode but the display is 640 X 480; not the 1600 x 1024 like it should be. If I change the display resolution I get the blank screen again. I've tried the Restore back to several different dates but the same problem exists. I've updated the video drivers to that latest drivers but no change. I've called Dell's tech support and after two hours, they still couldn't figure it out and suggested replacing the motherboard, hard drive, and the fan. All the diagnostics passed! The rep was not very competent BTW. She'd ask me a question four times before she understood my answer. This has to be a software problem/conflict. All of this happened after the update took place. Besides, I can see the desktop in VGA mode. Is there a way to see what the last updates were? Are there any software diagnostics I can run to see what is working and not? I have a Dell XPS 630i, NVIDIA GeForce 8800 GT video card, XP Professional. The system is less than a year old and was working great until this last update. Anybody else have this problem? |
Thread Tools | |
Display Modes | |
|
|