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#1
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Unknown USB Device
I have a Gateway 710X running Windows XP Home Edition which has been
patched up-to-date. Connected to this is a Western Digital 80Gb external hard drive (Model Nr WD800B005-RNN). The drive had been connected to the USB port for a long time without any problems in access. Tonight, however, it seemed to have been discovered as disconnected, and we reconnected the USB cable. Upon reconnection, we get pop-up windows in the lower right corner which state: (1) Found New Hardwa USB Device then switches to (2) Found New Hardwa Unknown Device then appears (3) Found New Hardwa Your new hardware is installed and ready to use then appears (4) USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message. Sure enough, when I check "My Computer", the "K" Drive (which is what the drive was normally associated with) does not appear. I check the "Device Manager" under "Universal Serial Bus Controllers" and note an "Unknown Device" listed. I have attempted the following actions thus far: (1) Uninstall (Result: Successful) (2) Scan for Hardware Changes (Result: Above 4 Pop-up Windows) (3) Update Driver (Result: Cannot Continue the Hardare Update Wizard - The wizard could not find a better match for your hardware than the software you currently have installed) (4) Visit Microsoft site to check for XP compatibility with WD drive model (Result: Compatible) (5) Visit Western Digital site to check for specific driver for this drive (Result: Downloaded - even though the comment stated that it was not necessary if running Windows XP) (6) Updated Registry (regedt32) HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USB I then compared the "Unknown Device Properties" from with "Device Manager" and derived "USB\VID_0000&PID_0000\5" which enabled me to locate "Vid_0000&Pid_0000" within the USB directory of the Registry. I then looked within the directories (below) and found that this, in fact, equated to "Unknown Device". I then right-clicked on "Vid_0000&Pid_0000" and changed permissions to allow "Full Control" then deleted that directory in its entirety. I rebooted the computer, then allowed a recognition of the hard drive. Again, the four (4) pop-up windows appeared as above. I refreshed the Registry, and saw that "Vid_0000&Pid_0000" reappeared (as expected). The following specifics appear within that hierarchy: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USB Vid_0000&Pid_0000 5 Control Device Parameters LogConf And within each of these a Vid_0000&Pid_0000 ===== (Default) REG_SZ (value not set) 5 ===== (Default) REG_SZ (value not set) Capabilities REG_DWORD 0x00000014(20) Class REG_SZ USB ClassGUID REG_SZ {36FC9E60-C465-11CF-8056-444553540000} CompatibleIDs REG_MULTI_SZ USB\UNKNOWN ConfigFlags REG_DWORD 0x00000000(0) DeviceDesc REG_SZ Unknown Device Driver REG_SZ {36FC9E60-C465-11CF-8056-444553540000}\0029 HardwareID REG_MULTI_SZ USB\UNKNOWN LocationInformation REG_SZ USB Device Mfg REG_SZ (Standard USB Host Controller) UINumber REG_DWORD 0x00000000(0) Control ===== (Default) REG_SZ (value not set) Device Parameters ===== (Default) REG_SZ (value not set) ExtPropDescSemaphore REG_DWORD 0x00000001(1) LogConf ===== (Default) REG_SZ (value not set) Is there anything that the above data/info can point to with regards to what is happening and/or how to resolve? My main concern is being able to access the data on this external hard drive and that it is not lost forever. I will take the hard drive and plug it into a different computer tomorrow with my fingers crossed for better results. If I am able to access the data, then that will calm down my heart rate greatly, and I'll have no issue with rebuilding the Gateway from scratch (reinstalling Windows XP). But I was just hoping that someone could save me some time and maybe point me in the right direction before I need to do that. Many thanks. Unfortunately, I do not have access to Google Groups at work. They set Google Groups off-limits (via SmartFilter) which I think is totally STUPID, but, don't get me started on THAT topic. Anyway, if you wish to respond to me via e-mail, that would be great. And, I'll be sure to submit a follow-up to this thread on any items that are received and seem to fix the problem. Thanks again. Richard |
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#3
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"RESgrignoli" wrote in message ups.com... I have a Gateway 710X running Windows XP Home Edition which has been patched up-to-date. Connected to this is a Western Digital 80Gb external hard drive (Model Nr WD800B005-RNN). The drive had been connected to the USB port for a long time without any problems in access. Tonight, however, it seemed to have been discovered as disconnected, and we reconnected the USB cable. Upon reconnection, we get pop-up windows in the lower right corner which state: (1) Found New Hardwa USB Device then switches to (2) Found New Hardwa Unknown Device then appears (3) Found New Hardwa Your new hardware is installed and ready to use then appears (4) USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message. Sure enough, when I check "My Computer", the "K" Drive (which is what the drive was normally associated with) does not appear. I check the "Device Manager" under "Universal Serial Bus Controllers" and note an "Unknown Device" listed. I have attempted the following actions thus far: (1) Uninstall (Result: Successful) (2) Scan for Hardware Changes (Result: Above 4 Pop-up Windows) (3) Update Driver (Result: Cannot Continue the Hardare Update Wizard - The wizard could not find a better match for your hardware than the software you currently have installed) (4) Visit Microsoft site to check for XP compatibility with WD drive model (Result: Compatible) (5) Visit Western Digital site to check for specific driver for this drive (Result: Downloaded - even though the comment stated that it was not necessary if running Windows XP) (6) Updated Registry (regedt32) HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USB I then compared the "Unknown Device Properties" from with "Device Manager" and derived "USB\VID_0000&PID_0000\5" which enabled me to locate "Vid_0000&Pid_0000" within the USB directory of the Registry. I then looked within the directories (below) and found that this, in fact, equated to "Unknown Device". I then right-clicked on "Vid_0000&Pid_0000" and changed permissions to allow "Full Control" then deleted that directory in its entirety. I rebooted the computer, then allowed a recognition of the hard drive. Again, the four (4) pop-up windows appeared as above. I refreshed the Registry, and saw that "Vid_0000&Pid_0000" reappeared (as expected). The following specifics appear within that hierarchy: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USB Vid_0000&Pid_0000 5 Control Device Parameters LogConf And within each of these a Vid_0000&Pid_0000 ===== (Default) REG_SZ (value not set) 5 ===== (Default) REG_SZ (value not set) Capabilities REG_DWORD 0x00000014(20) Class REG_SZ USB ClassGUID REG_SZ {36FC9E60-C465-11CF-8056-444553540000} CompatibleIDs REG_MULTI_SZ USB\UNKNOWN ConfigFlags REG_DWORD 0x00000000(0) DeviceDesc REG_SZ Unknown Device Driver REG_SZ {36FC9E60-C465-11CF-8056-444553540000}\0029 HardwareID REG_MULTI_SZ USB\UNKNOWN LocationInformation REG_SZ USB Device Mfg REG_SZ (Standard USB Host Controller) UINumber REG_DWORD 0x00000000(0) Control ===== (Default) REG_SZ (value not set) Device Parameters ===== (Default) REG_SZ (value not set) ExtPropDescSemaphore REG_DWORD 0x00000001(1) LogConf ===== (Default) REG_SZ (value not set) Is there anything that the above data/info can point to with regards to what is happening and/or how to resolve? My main concern is being able to access the data on this external hard drive and that it is not lost forever. I will take the hard drive and plug it into a different computer tomorrow with my fingers crossed for better results. If I am able to access the data, then that will calm down my heart rate greatly, and I'll have no issue with rebuilding the Gateway from scratch (reinstalling Windows XP). But I was just hoping that someone could save me some time and maybe point me in the right direction before I need to do that. Many thanks. Unfortunately, I do not have access to Google Groups at work. They set Google Groups off-limits (via SmartFilter) which I think is totally STUPID, but, don't get me started on THAT topic. Anyway, if you wish to respond to me via e-mail, that would be great. And, I'll be sure to submit a follow-up to this thread on any items that are received and seem to fix the problem. Thanks again. Richard I just finished fixing a computer that got an indirect lightning hit. The woman had a printer and a USB cable modem hooked up to it. The USB controller was recognized by the OS but both the printer and modem were coming up as unkown devices. After fooling with Device Manager, uninstalling and installing USB controllers, Registry settings, I decided to put in a pci USB adapter. Bingo!, printer works, cable modem works. Hooking up the drive to another computer will give you an idea if the drive itself is good or something happened to the USB controller. |
#4
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This seems to indicate that your USB ports may not be able to provide enough
"power" over the USB port. Is the external drive "self-powered" or "USB powered"? What other USB devices do you have connected (at the same time) and do they work? Are you connecting the drive to a HUB or a direct USB port on the PC? If you are using a HUB, is the HUB working? "RESgrignoli" wrote in message ups.com... I have a Gateway 710X running Windows XP Home Edition which has been patched up-to-date. Connected to this is a Western Digital 80Gb external hard drive (Model Nr WD800B005-RNN). The drive had been connected to the USB port for a long time without any problems in access. Tonight, however, it seemed to have been discovered as disconnected, and we reconnected the USB cable. Upon reconnection, we get pop-up windows in the lower right corner which state: (1) Found New Hardwa USB Device then switches to (2) Found New Hardwa Unknown Device then appears (3) Found New Hardwa Your new hardware is installed and ready to use then appears (4) USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message. Sure enough, when I check "My Computer", the "K" Drive (which is what the drive was normally associated with) does not appear. I check the "Device Manager" under "Universal Serial Bus Controllers" and note an "Unknown Device" listed. I have attempted the following actions thus far: (1) Uninstall (Result: Successful) (2) Scan for Hardware Changes (Result: Above 4 Pop-up Windows) (3) Update Driver (Result: Cannot Continue the Hardare Update Wizard - The wizard could not find a better match for your hardware than the software you currently have installed) (4) Visit Microsoft site to check for XP compatibility with WD drive model (Result: Compatible) (5) Visit Western Digital site to check for specific driver for this drive (Result: Downloaded - even though the comment stated that it was not necessary if running Windows XP) (6) Updated Registry (regedt32) HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USB I then compared the "Unknown Device Properties" from with "Device Manager" and derived "USB\VID_0000&PID_0000\5" which enabled me to locate "Vid_0000&Pid_0000" within the USB directory of the Registry. I then looked within the directories (below) and found that this, in fact, equated to "Unknown Device". I then right-clicked on "Vid_0000&Pid_0000" and changed permissions to allow "Full Control" then deleted that directory in its entirety. I rebooted the computer, then allowed a recognition of the hard drive. Again, the four (4) pop-up windows appeared as above. I refreshed the Registry, and saw that "Vid_0000&Pid_0000" reappeared (as expected). The following specifics appear within that hierarchy: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Enum USB Vid_0000&Pid_0000 5 Control Device Parameters LogConf And within each of these a Vid_0000&Pid_0000 ===== (Default) REG_SZ (value not set) 5 ===== (Default) REG_SZ (value not set) Capabilities REG_DWORD 0x00000014(20) Class REG_SZ USB ClassGUID REG_SZ {36FC9E60-C465-11CF-8056-444553540000} CompatibleIDs REG_MULTI_SZ USB\UNKNOWN ConfigFlags REG_DWORD 0x00000000(0) DeviceDesc REG_SZ Unknown Device Driver REG_SZ {36FC9E60-C465-11CF-8056-444553540000}\0029 HardwareID REG_MULTI_SZ USB\UNKNOWN LocationInformation REG_SZ USB Device Mfg REG_SZ (Standard USB Host Controller) UINumber REG_DWORD 0x00000000(0) Control ===== (Default) REG_SZ (value not set) Device Parameters ===== (Default) REG_SZ (value not set) ExtPropDescSemaphore REG_DWORD 0x00000001(1) LogConf ===== (Default) REG_SZ (value not set) Is there anything that the above data/info can point to with regards to what is happening and/or how to resolve? My main concern is being able to access the data on this external hard drive and that it is not lost forever. I will take the hard drive and plug it into a different computer tomorrow with my fingers crossed for better results. If I am able to access the data, then that will calm down my heart rate greatly, and I'll have no issue with rebuilding the Gateway from scratch (reinstalling Windows XP). But I was just hoping that someone could save me some time and maybe point me in the right direction before I need to do that. Many thanks. Unfortunately, I do not have access to Google Groups at work. They set Google Groups off-limits (via SmartFilter) which I think is totally STUPID, but, don't get me started on THAT topic. Anyway, if you wish to respond to me via e-mail, that would be great. And, I'll be sure to submit a follow-up to this thread on any items that are received and seem to fix the problem. Thanks again. Richard |
#5
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I just looked at this again (my e-mail address) and it happened AGAIN.
It knocked off the last three letters of my last name (oli) and substituted with periods. Oh well, that's okay.....we managed to get Google Groups restored at work, so I am once again able to access it. No need for the individual e-mails. Thanks. |
#6
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Well, I tried connecting the external drive to my laptop, and it also
comes up with "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message." So, it appears to be the drive itself. I guess my question now is: Does this indicate a problem with the drive itself or just being able to access it? In other words, if I take it to a repair facility, do you think it would be possible to save the data from the drive, or could this likely be a "sayoonara" to a bunch of data? |
#7
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"RESgrignoli" wrote in message oups.com... Well, I tried connecting the external drive to my laptop, and it also comes up with "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message." So, it appears to be the drive itself. I guess my question now is: Does this indicate a problem with the drive itself or just being able to access it? In other words, if I take it to a repair facility, do you think it would be possible to save the data from the drive, or could this likely be a "sayoonara" to a bunch of data? Most likely the data on the drive is OK. Try http://support.wdc.com/ and see if WD support can help you with other suggestions or how to recover the data. |
#8
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"" wrote:
"RESgrignoli" wrote in message oups.com... Well, I tried connecting the external drive to my laptop, and it also comes up with "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message." So, it appears to be the drive itself. I guess my question now is: Does this indicate a problem with the drive itself or just being able to access it? In other words, if I take it to a repair facility, do you think it would be possible to save the data from the drive, or could this likely be a "sayoonara" to a bunch of data? Most likely the data on the drive is OK. Try http://support.wdc.com/ and see if WD support can help you with other suggestions or how to recover the data. I had the same problem with a 1GB PNY Flash drive, all the sudden one day it would come up as unrecognized device, and when i finally managed to access it, i decided to format it but i could only copy approx 500mb to it before it would say it was full...to make a long story short my flash drive was defective. -- Posted using the http://www.windowsforumz.com interface, at author's request Articles individually checked for conformance to usenet standards Topic URL: http://www.windowsforumz.com/Hardwar...ict551288.html Visit Topic URL to contact author (reg. req'd). Report abuse: http://www.windowsforumz.com/eform.php?p=1748108 |
#9
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"Javelin3o4" wrote in message news:3_1748108_bc6783ed62e8eeb08e6b5a25f22b3f9c@wi ndowsforumz.com... "" wrote: "RESgrignoli" wrote in message oups.com... Well, I tried connecting the external drive to my laptop, and it also comes up with "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message." So, it appears to be the drive itself. I guess my question now is: Does this indicate a problem with the drive itself or just being able to access it? In other words, if I take it to a repair facility, do you think it would be possible to save the data from the drive, or could this likely be a "sayoonara" to a bunch of data? Most likely the data on the drive is OK. Try http://support.wdc.com/ and see if WD support can help you with other suggestions or how to recover the data. I had the same problem with a 1GB PNY Flash drive, all the sudden one day it would come up as unrecognized device, and when i finally managed to access it, i decided to format it but i could only copy approx 500mb to it before it would say it was full...to make a long story short my flash drive was defective. -- Posted using the http://www.windowsforumz.com interface, at author's request Articles individually checked for conformance to usenet standards Topic URL: http://www.windowsforumz.com/Hardwar...ict551288.html Visit Topic URL to contact author (reg. req'd). Report abuse: http://www.windowsforumz.com/eform.php?p=1748108 Flash drive is basically non-volatile memory , a hard drive has magnetic platters. If all that failed in the hard drive are the electronics, data can be recovered from the platters by changing the controller. |
#10
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Unknown USB Device
Hola mi control de me dice no se reconoce el dispositivo de USB Root hud
url:http://www.ureader.com/msg/12791887.aspx |
#11
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Unknown USB Device
Hola mi control de me dice no se reconoce el dispositivo de USB Root hud
url:http://www.ureader.com/msg/12791887.aspx |
#12
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Unknown USB Device
gregori wrote:
Message-ID: X-Mailer: http://www.umailcampaign.com, ip log:190.203.236.137 Newsgroups: microsoft.public.windowsxp.hardware NNTP-Posting-Host: 22.bb.5446.static.theplanet.com 70.84.187.34 Path: TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl!newspe.c om Lines: 1 Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windowsxp.hardwa340792 Hola mi control de me dice no se reconoce el dispositivo de USB Root hud url:http://www.ureader.com/msg/12791887.aspx -- Lem Apollo 11 - 40 years ago: http://www.nasa.gov/mission_pages/ap...0th/index.html |
#13
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Unknown USB Device
gregori wrote:
Message-ID: X-Mailer: http://www.umailcampaign.com, ip log:190.203.236.137 Newsgroups: microsoft.public.windowsxp.hardware NNTP-Posting-Host: 22.bb.5446.static.theplanet.com 70.84.187.34 Path: TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl!newspe.c om Lines: 1 Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windowsxp.hardwa340792 Hola mi control de me dice no se reconoce el dispositivo de USB Root hud url:http://www.ureader.com/msg/12791887.aspx -- Lem Apollo 11 - 40 years ago: http://www.nasa.gov/mission_pages/ap...0th/index.html |
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