An error occurred while receiving the fax

I have been having the same problem, as well as many
other people. The answer is not being addressed by
microsoft. Test this, set you fax to manual answer, call
from another phone # to your fax/ computer #, when the
box shows do you want to answer as a fax, click yes, (my
phone that I called from just kept ringing, but the fax
console said receiving fax, then after a few minutes the
fax console said error with the x you are talking about)
the computer never picked up the call. And, Yes my modem
is compatable, and I have run all the updates and service
packs. Whats up Microsoft, are you going to address
this????????????
-----Original Message-----
Subject message is consistently, and persistently
received
on 'most any occasion when we try to receive a fax.

Since XP Pro has been installed, I think the PC has
received ONE fax, sent from the fax machine on an
alternate line, sitting next to the PC. NEVER has
another
machine sent a fax that was successfully received.

How can I diagnose this failure? How can I ascertain
what
is failing where? Even the phone company says all's
well
on the line. Even though we do NOT receive anything
more
than subject message.

As an example, the Fax Monitor currently shows:
17:17:0 Ringing
17:17:5 Ringing
17:17:8 The call was answered
17:18:1 An error occurred while receiving the fax

The last line has a white X in a solid red circle to the
left of the time stamp.

In view of the highly revealing nature of the message, I
am at a complete loss as to where to go, or what to do,
to
persuade this PC to receive a fax with this software.
.