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An error occurred while receiving the fax
I have been having the same problem, as well as many
other people. The answer is not being addressed by microsoft. Test this, set you fax to manual answer, call from another phone # to your fax/ computer #, when the box shows do you want to answer as a fax, click yes, (my phone that I called from just kept ringing, but the fax console said receiving fax, then after a few minutes the fax console said error with the x you are talking about) the computer never picked up the call. And, Yes my modem is compatable, and I have run all the updates and service packs. Whats up Microsoft, are you going to address this???????????? -----Original Message----- Subject message is consistently, and persistently received on 'most any occasion when we try to receive a fax. Since XP Pro has been installed, I think the PC has received ONE fax, sent from the fax machine on an alternate line, sitting next to the PC. NEVER has another machine sent a fax that was successfully received. How can I diagnose this failure? How can I ascertain what is failing where? Even the phone company says all's well on the line. Even though we do NOT receive anything more than subject message. As an example, the Fax Monitor currently shows: 17:17:0 Ringing 17:17:5 Ringing 17:17:8 The call was answered 17:18:1 An error occurred while receiving the fax The last line has a white X in a solid red circle to the left of the time stamp. In view of the highly revealing nature of the message, I am at a complete loss as to where to go, or what to do, to persuade this PC to receive a fax with this software. . |
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