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#1
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Unable to unlock set up - password unknown
My friend let his anti-virus software expire and he picked up a number of
viruses and the system administrator was hi-jacked. He has XP Home Media Edition SP2. The control panel was missing and I couldn’t install/remove programs etc. I removed all the viruses and did a clean XP install, updated McAfee and Windows and scanned for viruses to make sure it was clean. I was able to get administrative control of the computer again and everything looked good. But in the set up menu it says the system is locked out and when I put the password in that I created for the admin. account it says it's the wrong password. This was happening prior to me putting an admin. password in it. I removed my password and I ran the Offline NT Password & Registry Editor boot disk from www.home.eunet.no to reset it and tried again - same thing wrong password. So I ran the password reset program again and it said the password was blank. But it is still locked out. I am afraid whatever hi-jacked it will be able to do it again do to this. Any help would be greatly appreciated, thanks. Greg Mitchell -- Greg Mitchell |
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#2
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Unable to unlock set up - password unknown
Greg Mitchell wrote:
My friend let his anti-virus software expire and he picked up a number of viruses and the system administrator was hi-jacked. He has XP Home Media Edition SP2. The control panel was missing and I couldn’t install/remove programs etc. I removed all the viruses and did a clean XP install, updated McAfee and Windows and scanned for viruses to make sure it was clean. I was able to get administrative control of the computer again and everything looked good. But in the set up menu it says the system is locked out and when I put the password in that I created for the admin. account it says it's the wrong password. This was happening prior to me putting an admin. password in it. I removed my password and I ran the Offline NT Password & Registry Editor boot disk from www.home.eunet.no to reset it and tried again - same thing wrong password. So I ran the password reset program again and it said the password was blank. But it is still locked out. I am afraid whatever hi-jacked it will be able to do it again do to this. Any help would be greatly appreciated, thanks. Your friend should back up any data that he needs and wipe the drive, clean-install Windows. There's no way you or he can be sure a system that badly compromised is clean. I would use Knoppix to retrieve the data (see below) and make sure to scan it with a current version antivirus using updated definitions (scan from Windows, naturally) before copying the data back onto the clean install. You will need a computer with two cd drives, one of which is a cd/dvd-rw OR a usb thumb drive with enough capacity to hold your data OR an external usb/firewire hard drive formatted FAT32 (not NTFS). To get Knoppix, you need a computer with a fast Internet connection and third-party burning software. Download the Knoppix .iso and create your bootable cd. Then boot with it and it will be able to see the Windows files. If you are using the usb thumb drive or the external hard drive, right-click on its icon (on the Desktop) to get its properties and uncheck the box that says "Read Only". Then click on it to open it. Note that the default mouse action in the window manager used by Knoppix (KDE) is a single click to open instead of the traditional MS Windows' double-click. If you want to burn CD/DVDs, use the K3b program. http://www.knoppix.net http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To http://www.elephantboycomputers.com/...alling_Windows - What you will need on-hand Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User |
#3
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Unable to unlock set up - password unknown
Thank you Malke, I will try that as soon as I can.
-- Greg Mitchell "Malke" wrote: Greg Mitchell wrote: My friend let his anti-virus software expire and he picked up a number of viruses and the system administrator was hi-jacked. He has XP Home Media Edition SP2. The control panel was missing and I couldn’t install/remove programs etc. I removed all the viruses and did a clean XP install, updated McAfee and Windows and scanned for viruses to make sure it was clean. I was able to get administrative control of the computer again and everything looked good. But in the set up menu it says the system is locked out and when I put the password in that I created for the admin. account it says it's the wrong password. This was happening prior to me putting an admin. password in it. I removed my password and I ran the Offline NT Password & Registry Editor boot disk from www.home.eunet.no to reset it and tried again - same thing wrong password. So I ran the password reset program again and it said the password was blank. But it is still locked out. I am afraid whatever hi-jacked it will be able to do it again do to this. Any help would be greatly appreciated, thanks. Your friend should back up any data that he needs and wipe the drive, clean-install Windows. There's no way you or he can be sure a system that badly compromised is clean. I would use Knoppix to retrieve the data (see below) and make sure to scan it with a current version antivirus using updated definitions (scan from Windows, naturally) before copying the data back onto the clean install. You will need a computer with two cd drives, one of which is a cd/dvd-rw OR a usb thumb drive with enough capacity to hold your data OR an external usb/firewire hard drive formatted FAT32 (not NTFS). To get Knoppix, you need a computer with a fast Internet connection and third-party burning software. Download the Knoppix .iso and create your bootable cd. Then boot with it and it will be able to see the Windows files. If you are using the usb thumb drive or the external hard drive, right-click on its icon (on the Desktop) to get its properties and uncheck the box that says "Read Only". Then click on it to open it. Note that the default mouse action in the window manager used by Knoppix (KDE) is a single click to open instead of the traditional MS Windows' double-click. If you want to burn CD/DVDs, use the K3b program. http://www.knoppix.net http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To http://www.elephantboycomputers.com/...alling_Windows - What you will need on-hand Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User |
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